Contacting Washington Gas Customer Service Center

Contacting Washington Gas Customer Service Center

For more than 150 years, Washington Gas has provided affordable and reliable electricity and gas services to the residents of metropolitan Washington, D.C. With a strong sense of community, the company often gives back to the customers through grants and community support. If you need to reach out to the customer service, you can do so by phone, email, traditional mail and through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is available to assist with customer concerns or questions Monday through Friday 8am to 9pm and Saturday 8am to 4:30pm, EST.

• Customer Service: 1-703-750-1000
• Automated Hotline: 1-703-750-7944
• TTY: 1-800-735-2258
• Emergencies: 1-800-752-7520 or 1-703-750-1400

Mailing Address

WGL Holdings, Inc. Corporate Office101 Constitution Avenue, NWWashington, D.C. 20080

Or

Washington Gas1100 H Street , NWWashington, D.C. 20080

Or

Washington Gas3101 Martin Luther King Jr. Avenue, SEWashington, D.C. 20032

Or

Washington Gas1800 N. Market StreetFrederick, MD 21701

Or

Washington Gas350 Hillandale LaneWinchester, VA 22602

Or

Washington GasAttn: Customer Care6801 Industrial RoadSpringfield, VA 22151

Or

Energy of the Cityc/o Washington Gas Marketing Department6801 Industrial RoadSpringfield, VA 22151

Official Website

Customers visiting the official Washington Gas website http://www.washgas.com/ can create an account or sign into their existing account. There is information to better assist you manage your account. There is information relating to energy assistance programs and energy conservations programs. The company posts community initiatives and community support programs on the website.

Social Media

Customer utilizing social media to contact the customer service department will receive a response within a 30-minute window.

• Facebook: https://www.facebook.com/EnergyOfTheCity?ref=search
• Twitter: https://twitter.com/EnergyOfTheCity
• YouTube: http://www.youtube.com/user/Energyofthecity

Customer Service Email

In order to reach the customer service department by email, you will need to use the customer feedback form. We sent a message asking for additional information pertaining to the customer assistance programs for customers facing financial hardships. After sending our message, we received a response within 24 hours with an answer. The turn-around time was better than expected.

• Customer Service: https://eservice.washgas.com/forms/service_comments.cfm?

Our Experience

When we contacted the customer service department, we were able to bypass the system by pressing four (4). After waiting less than two (2) minutes, we were able to speak with a live agent. Our conversation centered on payment programs relating to making a late payment. We explained to the agent that we found the payment assistance programs, but no information relating to late payments. The agent explained the assistance program and ended the call. The overall experience was excellent. The wait time was low and the Washington Gas representative was knowledgeable. Thoughts? Take a moment to comment below.