Contacting Vudu.com Customer Service Center

Vudu.com is a streaming movie service owned by Walmart. The company offers blockbuster movies as well as next-day television programming. Signing up for the website is free, but the movies and television programs are not. In the event you are interested in products or service and have concerns, you have the opportunity to contact the customer service department by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

• Customer Service: 1-888-554-8838

Mailing Address

VUDU Inc. 600 W California Ave Sunnyvale, CA 94086

Official Website

Customers visiting Vudu.com will need to sign into your account prior to purchasing a movie or renting a movie. After signing into the website http://www.vudu.com/, you have the opportunity to look through the top picks, new rentals, new television programs, new trailers as well as pre-order movies and television programs. When selecting a movie, you have the ability to search by most watched, top picks, tomatometer, release date or alphabetical. You also have the opportunity to search by genre. You will also notice the website offers collections and recommended programs and movies. If you purchase or rent movies/television programs, the titles will appear in the My Vudu section of the website to view at your leisure. Additional support is available in the Customer Support center.

Social Media

You have the opportunity to connect with the customer service department through social media. You will notice the customer service department attempts to reply to customer concerns within two (2) hours.

• Twitter: https://twitter.com/vudufans
• Facebook: https://www.facebook.com/vudufans?ref=ts
• YouTube: https://www.youtube.com/user/vudufans
• Blog: http://blog.vudu.com/

Customer Service Email

We sent a message asking about the refund policy. The agent replied to our concerns within 24 hours.

• Customer Service: support@vudu.com

Our Experience

When you call the customer service hotline, you will not have to endure a lengthy automated response system. What you will encounter is a long wait. We waited in hold for more than 10 minutes. After the agent answered the call, we asked about streaming concerns with supported products. The agent opened a support ticket and ended the call. Overall, we do not feel as if the customer service team provided the best customer experience. Were you satisfied with the outcome of your call to Vudu.com? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.