Contacting Vodacom Customer Service Center

Contacting Vodacom Customer Service Center

Vodacom is communications company providing service to more than 200 million people in Central and Southern Africa. The company offers data services, messaging services as well as voice service. The corporate headquarters is in Johannesburg, but has offices in the surrounding area. With such a vast customer base, the company is committed to offering the lowest prices and exceptional customer service. Customers can connect with the customer service department by phone, email, traditional mail and through social media.

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Contact Info:

Phone Contact Numbers

• Customer Service: 082 111
• General Inquiries: 011 653 5000
• Data Support: 082 155
• Corporate Accounts: 082 1940
• Business Solutions: 082 1930
• Sales: 082 1187
• New Customers: 082 1950
• Activation: 082 1945
• Locate a Vodacom Retail Store: 12586327467
• Insurance: 082 1944

Mailing Address

Unipark Building082 Vodacom LaneOff Nobel streetBrandwagBloemfontein 9301

Or

VodacomPier PlaceHeerengrachtCape Town 8001

Or

Vodacom Park60 Wierda Road EastWierda ValleySandton 2146

Or

Vodacom TechnoCenter4th Floor082 Alexandra StreetOakdaleBellville 7530

Additional Regional offices are located here: http://help.vodacom.co.za/portal/engine?handler=script&script=template&view=html&context=template&name=main_phone_book&category=Phonebook&sub_category=Regional%20offices

Official Website

Customers visiting the official Vodacom website http://www.vodacom.co.za/ or the Vodacom Corporate website http://www.vodacom.com/com/main/home can purchase communication devices, search for services to meet their individual needs as well as seek assistance on the Customer Resource page. The majority of the information on the website is accessible without signing into your account. After you sign into your account, you have the ability to pay you bill, view account history, send messages and manage your contacts.

Social Media

Vodacom embraces social media. Considering the amount of customers on the network, calling the customer service department is not always to best option. We saw several conversations between the customer service team and customers. The average response time was less than five (5) minutes.

• Facebook: https://www.facebook.com/Vodacom
• YouTube: http://www.youtube.com/user/VODACOMTV
• Twitter: https://twitter.com/vodacom
• Google+: https://plus.google.com/u/0/+vodacom/posts
• LinkedIn: http://www.linkedin.com/company/vodacom

Customer Service Email

There were several email contacts customers use to connect with the customer service team. We selected the customer feedback form and sent an email asking if there were a email address of customer hotline for International customers. After sending the email, we received an automated message stating a customer service representative would respond to our concerns within four (4) business days.

• Customer Service: customercare@vodacom.co.za
• Media Inquiries: mediarelations@vodacom.co.za
• Customer Feedback: http://help.vodacom.co.za/portal/engine?handler=script&script=template&view=html&context=template&name=main_contact_us&contact=contact_us

Our Experience

Connecting with the customer service team was rather easy, even though we could not call the customer support hotline. The messages we sent were answered in a timely manner and all of our concerns were addressed. Our experience was great. What about your experience? Share your thoughts with us in the comment section below.