Contacting Vectren Customer Service Center
Vectren is an energy company providing energy delivery to customers in Dayton, Indianapolis and Evansville. Vectren serves residential, business and corporate customers while maintaining a place in local green energy initiatives and conservation efforts.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Vectren customer service is available from 7 AM to 7 PM Monday to Friday.
- Customer Service: 1-800-227-1376
- Hearing Impaired: 1-800-743-3333
- Fax: 1-812-491-4706
- Emergencies: 1-800-227-1376
- Gas Emergencies (South Indiana): 1-812-464-4760
- Electric Emergencies (South Indiana): 1-812-464-4750
- Call Before You Dig (Indiana): 1-800-382-5544 (7 AM to 6 PM)
- Call Before You Dig (Ohio): 1-800-362-2764 (7 AM to 6 PM)
If you need to contact Vectren by mail, for any reason, use one of the following mailing addresses. The post office box is perfect for letters and documents. The physical address allows more freedom in terms of delivery and confirmation. If you need to send documents to a specific department, contact Vectren customer service for the proper address.
Vectren Corporate Office – Mailing
P.O. Box 209
Evansville, IN 47702-0209
Vectren Corporate Office – Physical
One Vectren Square
Evansville, IN 47708
Whether you’re a Vectren Energy customer or a new resident looking to sign-up for new service, you can visit https://www.vectrenenergy.com/ to take care of most of your customer service needs. Vectren provides a long list of online customer service options, including bill pay, payment site locator and information on how to move/start/stop service.
Customer Service Email
Have an issue with the company but you don’t want to wait on hold forever? You can use the email contact form https://www.vectrenenergy.com/sendIssue.do to send issues to the Vectren customer service team. The form requires you to enter your name, email, phone number and message. You can also choose to attach your Vectren account number if necessary.
If your email is about a power outage or other emergency, contact the emergency department using the Outage Contact Form.
When we called Vectren Energy we tried to skip the automated response by pressing 0, but that just restarted the list of options. You can press # for payments, 2 for home accounts, 3 for business accounts, 6 for builders or contractors. If you press 2 you will have to listen to more options unless you press 0 and then wait for the system to start talking again before pressing 0 again. After all those buttons we were able to talk with a representative though she was not happy about answering our questions without first taking our service address.
Just tried calling and for lack of a better word, it was assinine how long it took me to reach a REAL LIVE person. The first words out of the person I finally reached was “I am limited on what I can help you with” She hadn’t even heard what my concern was. Doesn’t speak well for someone who is calling needing help. Makes me wonder if this is even going to be read by someone, or just left alone or deleted…..
they gave me the run around for over a week.i talked to probly ten different people and they all had some thing diffrent to say not happy at all.and here it is a week later and my gas still and on
also asked to speak to a supervisor and they said they have one call and they have yet to do so its like they don’t care about there customers or want you as a customer
VECTREN REALLY CARES ABOUT IT’S CUSTOMERS. because OF THE COLD WEATHER THEY WERE OFFERING 200.00 TOWARDS YOUR GAS BILL. I JUST THINK THAT IS AWESOME. I MYSELF WAITED TO LATE, WHEN I CALLED THE FUNDING WAS GONE. BUT I THANK GOD FOR ALL THE PEOPLE THAT WAS ABLE TO GET THE HELP. IT WAS SUCH A BLESSING.
THANK YOU VECTREN
In June of 2014 I received a door hanger notice telling me some work was being scheduled concerning my gas service in the near future. The near future turned out to be September. The Vectren crews came out, excavated a large hole around the gas meter to my home, placed an orange cone next to the hole and left. NOTHING HAS BEEN DONE SINCE!!A Vectren worker stopped by my house on a Sunday in January and was examining the uncompleted work. I grabbed my coat and went out to talk to him. He apologized for the delay and explained they were called away on a gas leak. He promised the job would be finished soon. I’ve called the call center at least three times and again NOTHING HAS BEEN DONE SINCE!!I’ve been patient and have given you enough time to finish the job. GET IT DONE NOW!! Vectren, you are the most uncaring and laziest utility I’ve ever dealt with!!
Daniel Bugher and/or Carl Chapman-
A few weeks ago I call Vectren customer service and talked with a gentleman by the name of Michael. I told him about the, what I thought was a power line, in front of my house that has a strip of conduit on it and there was a wasp nest inside of the conduit and wasp were flying around my front door, car and sidewalk.
Michael was very helpful, patient and polite. After our conversation he asked if there was anything else and I proceeded to tell him about a street light that was out by the alley at my back yard. He said he could help with that also, so he wrote up a work order for the street light. In just a few minutes a man was in front of my house looking for the wasp nest. I came out of my house to point out where the nest was, again thinking the line was a power line. He looked at it and said it’s a phone line, but he said he has wasp spray and would take care of it. He didn’t have to do that. he could of just said call the phone company but he didn’t. I also asked him if he was here to change the street light, he said he would take care of that also, and he did. The street hadn’t been that lit up in weeks.
Mr. Bugher and Chapman, these two men did a great service for me and the neighborhood. I thank them for there service and you should be very proud to have these two on you team.
as big as vectren energy is why don,t customer service hire live people to help answer questions as I need to get a mailing address so I can pay my bill !
Most ridiculous “Customer Service” I have ever encountered. Nearly 90 minutes on hold simply to establish service. I know it is difficult to hire people in the current environment but I would certainly use a different utility if it was possible
I am traveling overseas and cannot pay my bill online. The bill is due December 28, and I will not be back until after the first of the year.
I cannot connect with the website, which is where I usually pay my bill.