Contacting Vans Customer Service Center
Vans is a manufacturer of shoes and apparel specifically for extreme style sports. The company began in the late 1996 in Southern California. Customers can connect with the customer service department by traditional mail, email, by phone and on social media. We didn’t find the customer service hours of operations. We assume the customer service department is open during regular business hours.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
- Customer Service: 1-888-691-8889
VANS, Inc.6550 Katella AveCypress, CA 90630
Customers visiting the official Vans website http://shop.vans.com/catalog/Vans/en_US/home/index.html can make purchases based upon gender and style. You also have the ability to create customer shoes. After placing an order, you can check the status. Aside from shoes and apparel, customers can purchase gift cards. If you have questions prior to contacting the customer service team, we recommend visiting the Customer Support Page.
We noticed Vans is an active participant in the social media world. Every platform we found, we noticed conversations with customers and the Vans team. Several were in real-time. We suggest testing all of the social media platforms in the case one does not respond in a timely manner.
- Facebook: https://www.facebook.com/VANS
- Twitter: https://twitter.com/VANS_66
- Pinterest: http://pinterest.com/vans/
- Instagram: http://statigr.am/vans
Customer Service Email
The customer service department email address listed on the site is a contact form. We sent a message asking if the company provides a sizing chart or if the company could send back a link. We didn’t find this information on the site and a sizing chart is valuable to a new customer. We haven’t received a message back from the customer service department. When we do, we will update you with our findings.
- Customer Service: http://shop.vans.com/webapp/wcs/stores/servlet/VAContactView?langId=-1&storeId=10001&catalogId=10101&pageName=contact
We like the customer support team at Vans. When we called, we experienced fastest call in the industry. We listed to the automated system, but were able to bypass the system when we pressed 0. By doing this, our call connected directly to the customer service department. When the customer care agent answered the call, we were pleased with the professionalism and the knowledge of the product and policies. We asked the agent about the return policy for items purchased during the holiday season.
The agent explained the policy and offered to process our return. Typically, returns are generated in a different department. We enjoyed calling the customer service team, but did you? Take a moment and share your thoughts with us below.