Contact Valley Metro Customer Service

Contact Valley Metro Customer Service

Contacting Valley Metro Customer Service Center

Valley Metro is the metro system for the greater Phoenix area. More than 73 million riders used the Valley Metro system in the 2012-2013 service years, more than any other year the metro was in operation.

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Contact Info:

Phone Contact Numbers

The Valley Metro customer service center is open from 6 a.m. to 8 pm. Monday to Friday, 7 a.m. to 7 p.m. Saturday or 8 a.m. to 5 p.m. Sunday. The call center is closed in holiday observation on Thanksgiving, Christmas, New Year’s, Memorial Day, Independence Day and Labor Day.

  • Customer Service: 1-602-253-5000
  • TTY: 1-602-251-2039

Mailing Address

There are always going to be hiccups in the road when operating a major public transportation system, but there are also excellent moments of perfect transportation. If you want to contact Valley Metro customer service by mail to report a bad experience or issue or thank the metro service for the job they do, you can write to:

Valley MetroAttn: Customer Service101 N 1st Ave. Ste. 1300Phoenix, AZ 85003

Official Website

The Valley Metro website at serves multiple functions. The rider can plan a complete route with transfers and estimated travel times using the search engine on the front page. There is also up-to-date information on planned line service, expansions and customer service. If you visit the Paying Your Fare page at you can find the newest fare prices and information on where to purchase tickets for Valley Metro.

Customer Service Email

All questions for Valley Metro customer service need to be addressed by the CSR or customer service representative email. The email address must be used with a personal or business email account as it is a direct email. If you are writing about a fare purchase, lost ticket or other issue that is directly connected with a financial matter do not include payment information or credit card/bank information of any kind in your email.

Email for Transit Information or Customer Service:

Our Experience

The Valley Metro customer service line is available in English and Spanish. You are asked to speak your options, but you can press 0 to skip the automated system. Our call was transferred at 35 seconds and picked up by a Valley Metro customer service representative at 40 seconds. The agent helped us find the best route for our trip through Phoenix without issue. She was friendly and well-spoken.

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