Contacting USA Today Customer Service Center
USA Today is a national newspaper delivered all over the United States. Unlike other newspapers, USA Today does not report local information specific to just one area. An annual subscription to the newspaper costs $195 as of 2012. There is also a shorter four-week subscription that customers can place on an automatic renewal policy if desired. The USA Today is delivered in person or by US Mail depending on your location. All delivery costs are included in the subscription price.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Calling customer service can quickly resolve problems with subscriptions, delivery and payments. You can access customer service online as well.
- Customer Service: 1-800-872-0001
- Corrections: 1-800-872-7073
USA Today offers the following mailing address for all customer service contact.
USA Today / USAToday.com7950 Jones Branch DriveMclean, VA 22108-0605
The official website for the newspaper is http://www.usatoday.com. This is not the customer service portal, however. If you wish to access the customer service portal for subscribers, you can do so at http://www.usatodayservice.com/. You can also log in to your account and manage your subscription, view a digital copy of the paper and more.
Customer Service Email
A customer service email is not published on the contact page, but there are several forms subscribers can use to contact the customer service department.
- Feedback: https://service.usatoday.com/feedback/feedback.jsp
- Suspend Delivery: https://service.usatoday.com/custserviceindex.jsp?custopt=VACA
- Make a Payment: https://service.usatoday.com/custserviceindex.jsp?custopt=RENEW
- Report a Delivery Issue: https://service.usatoday.com/custserviceindex.jsp?custopt=CP
- View Current Subscription Dates: https://service.usatoday.com/account/accounthistory/accountSummary.faces
Letters to the editor can be sent via an online form located at http://www.usatoday.com/marketing/feedback/feedback-online.aspx?type=18. This form requires writers include a phone number that will be used to verify the submission before publication. All letters should be a maximum of 250 words. Editors reserve the right to change your submission (from an editing perspective) as needed before publication.
The USA Today customer service phone number is answered by an automated system. On the day we called the service line was busier than normal so all calls were routed through an automated system. We pressed 0 to bypass the system and our call was immediately placed on hold. The hold time was less than 30 seconds, but it took two minutes to make it to the hold line. We asked the customer service representative if there were any deals for new subscribers and she quoted us the introductory price of $195 – the same price listed on the website as the normal subscription price.