Contact US Airways Customer Service

Contacting US Airways Customer Service Center

US Airways is an airline offering vacation, flight, hotel and car reservations to travelers in the United States and abroad. The company website opens with a flight search, which is common with airline websites. Customer service options are listed on the Contact Us page, but finding the right information can take a bit of time and patience.

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Contact Info:

Phone Contact Numbers

There are no customer service hours listed for the US Airways call center. Most airline customer service is available 24 hours a day because the airlines fly 24 hours a day. If you need immediate assistance with your flight, contact the Customer Service or Reservations line listed below. If you need assistance with another reservation made through US Airways, the most common customer service phone numbers are listed.

  • Customer Service: 1-800-327-7810
  • Make a Reservation: 1-800-428-4322
  • TTY: 1-800-245-2966
  • Hotels: 1-866-418-8869
  • Alamo: 1-877-222-9075
  • Enterprise: 1-800-261-7331
  • National: 1-877-222-9058
  • Passenger Paging – Phoenix: 1-602-273-3455
  • Passenger Paging – Las Vegas: 1-702-261-5733 #3
  • Arrivals and Departures: 1-800-428-4322
  • Travel Agents: 1-800-231-3131

Mailing Address

Customers wishing to send compliments or complaints to US Airways can do so using the Customer Relations Department mailing address. US Airways is one of the few companies we’ve reviewed that offers a dedicated address for customer service.

US AirwaysAttn: Customer Relations4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

You can also contact US Airways using the corporate mailing address:

US Airways111 W. Rio Salado Pkwy.Tempe, AZ 85281

Official Website

Located at is the official airline website. Customers can research flight prices, book flights, reserve rental cars and check flight status all from the main site. Customer support is listed on the Contact Us page. Before paying for your travel accommodations make sure to read the fine print. Many airlines refuse to allow cancellations unless the customer purchases extra insurance at the time when the flight or reservation is booked.

Customer Service Email

The best email form to use to contact US Airways is the general customer service form This form does not require any personal information, but it does allow you to include your Dividend Miles number and/or Confirmation Code to connect your account with the communication.

We contacted US Airways with a question about getting a refund for a flight after a family emergency forced us to miss the plane.

Our Experience

To take the fast track through the US Airways customer service system press 0 three times then press 1 for reservations in the US or Canada or 2 for international flights. Your call will be placed on hold for the next representative. The hold line is packed with information about and advertisements for US Airways. When our call was finally answered at 5:32, our agent quickly found the fastest, cheapest flight from NY to Las Vegas.

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27 Comments on “Contact US Airways Customer Service
  1. She should not be on standby when her delays have been mechanical. She still can get on the Roanoke flight. Please fix this immediately.

    Karen Mccarthy flight 4368 to roanoke

  2. no phone number i got one call back on a problem i am having while i was at work.No phone number to return call.

  3. This is a terrible airline. I was on a business trip and was given a flight by my company that was late in the evening. Upon arriving at the airport 5.5 hours before needing to leave I found there was a flight leaving for my destination shortly. I asked if I could be on the earlier flight. They said the flight was not fully booked so if I wanted to change my flight I could pay &75. Why would I pay if the flight was not full. They had room for me on the flight but did not meet my needs! This is not good customer service in any way. I am a service and training manager at my retail company and we do the best we can to help any customer! I fell this airline did not do that for me!

  4. My latest flight with US Airways was the worst excuse
    For customer service that I’ve ever experienced!
    Totally disappointed and amazed at the poor service
    I received. Not too mention over $800 in extra expenes
    For a flight to Orlando.

  5. The past fifteen years I have been flying with US Airways. The
    seats were always a bit tight. In recent times however, this is
    getting worse. I dislike reading statements that seat room is not your priority. Not an acceptable comment from an airline. A three hour flight, Vancouver to Phoenix, deservers some comfort. Even a run way model has difficulty sitting in your idea of a seat. It is annoying to have another persons *butt* hang on my thigh all the way to my destination. Please don’t tell
    me about the money crunch…..when top employees etc. get millions of dollars in wages and bonuses. We the people are getting tired of excuses. We the middle class make your world go around in so many ways…… many to mention .


  6. worst airline I have every flown. They tell me there is no one I can talk to about the problem I had. Soon a monopoly after the merger. We have been sold down the river by our representatives who have allowed this to happen. We are at their mercy. How much do you think they donated to our politicians?

  7. I find it un excusable about your flight attendant dis respecting a member of our military refusing to let him hang his jacket and raising her voice at other customers on the flight I promise I will avoid ever flying with your air line if possible these men and women protect us and your air line from the people who try to hurt us all as an air line you would think this would be very important to you as we know our enemies make the air lines very much a target please try to respect them

  8. My flight from SBA to Austin via Phoenix was diverted to El Paso for technical reasons.Then cancelled eventually.Passengers had no information flow, only one US Airways person to assist.The only available flight to make it to Austin was on Southwest Airlines..the agent would not move any passengers to that flight.

    With self help I got myself on the Southwest flight, at a cost of $314, to avoid being stranded in El Paso..US Airlines offer to refund part of my US Airways ticket cost, because they did get me part way to Austin ”great job”, refusal to refund my Southwest airlines ticket but would issue a $100 travel voucher..and I cannot get to talk to anyone to register my disbelief at the derisory offer.

  9. I stopped into the Admirals Club in Charlotte on 5/27 to ask if I had a day pass available on my premier us airways master card. The service person–Sam Wexler(847519) informed me that I had used my free pass during an earlier routing. He informed me of the AAvantage Card possibilities and provided me with an information card(I already have a Platinum Amex Card). We talked and he said be my guest–today. A wonderful gesture!! During my 2 hour wait, I met a couple from Chicago whom I had not/or ever known before. Turns out there daughter was a student of mine at St. Lawrence University(Canton, NY) 20 years before. What are the chances–Chicago—Canton, NY–CLT–20 years. I/or my wife will get the AA card. Please call Sam and thank him again for me!!!!! I had a great stop in CLT.

  10. I cancelled my reservation on 1-24-2015, ,because of the US Weather service report of a blizzard! My reservation # DR93QG was supposed to leave LGA today, 1-27-2015, are you on schedule? NO! But you think I should pay $200 for rescheduling my flight. You are crazy if you think a man of 67 and totally disabled would fly with a forecast like I saw on the US Weather service for today. Please do the right thing and DO NOT charge a fee for someone using common sense. My flight was to leave at 1:07 PM, were you open and on schedule? Thank you, Stan Trumpp.

  11. This airline, if you wish to call it that, is so sorry that they punish Senior citizens for cancelling their flights when there is an impending blizzard! Is that a fair policy? NO, NO,& NO! A fee of $200 to change your ticket to a safer time is a punishable crime according to US Airways. I will not pay a fee to be safe. But if push comes to shove, I will go as high up the totem pole as is necessary to get satisfaction!

  12. I called you three hours ago to change a reservation. After 20 minutes on hold, I got through. Halfway through the conversation, the battery in my phone was dying. I told the agent it was dying, and gave another number for her to call me back. My phone died, and no phone call was made. Honestly, I had no expectations this promise of a phone call would be kept. I picked up the phone to begin this process with you again. Now, I have been on hold for an hour and still have yet to finish changing this reservation. You cannot be ok with this level of service. I get that you can’t control the weather…but agents not being good to their word and 60+ minute holds? I am tremendously disappointed. I would avoid flying with you based on this evening’s experience alone.

  13. US Airways does not care about its customers. I’ve flown this airline twice in three weeks and twice, I have been treated like it is my fault that flights were cancelled. 1st time give a ticket to fly to LAX when I was going to SNA, landed at 1:00 in the morning and had to take a $134 taxi to pick up my car. The agent at the counter looked at me like I was insane when I asked if there was going to be transportation from LAX back to SNA.

    2nd time after the airline shifted its customers to gate after gate, they cancelled my flight from PHX to TUS offered me a hotel but I needed to arrive on Sunday, which was why I was flying on Sunday. By the way, “Roxy” one of your managers at PHX working on 3/8, needs coaching. If she were working for me, she will be on a performance improvement plan or not be working at all with her behavior. I drove a car 2 hours in excess of 250 to Tucson. Upon completion of my business trip, I went to the counter for my return flight, I was told that my ticket was cancel because “I” did not take the second leg of my flight. After a few calls your ticket agents was able to book me, I was relegated to the last row on the plane.

    I’m just one person, but with social media and word of mouth, your reputation will show your company for what it is and what it thinks of its customers. Think of how much money one dissatisfied customer is going to cost you.


  15. I planned a trip on a cruise on 3/14/2015 and I was to fly to San Juan, Puerto Rico. We left From Green airport on U.S. Airways, witch was delayed for about 45 Minutes by Piladelphia’s airport to arrive at Philadelphia and when i got there we had about 15 minutes to connect to our connecting flight, witch they wouldn’t hold for us and it was on the other side of the airport,I am handicapped, so one of the staff put me in a wheel chair and ran me as fast as he could to the shuttle bus and had a chair waiting for me on the other end to take me the rest of the way, well i didn’t make it let alone without the other 6 of us, there was only one seat left witch they gave to someone on standby. The woman at the gate said that there was no other way they could help us get to San Jaun,for the next day or two only maybe stand-by. The woman who was with us made alot of calls and talking to other people in the airport before we finally got a flight out for Florida and stay overnight there and go the next morning To San Jaun in order to make the Cruise on time. Had a Good Vacation and returned 3/22/2015 To the airport to come home and had an early evening flight to Philadelphia, witch was delayed again in Philly and when we got there we missed our connecting flight again. Well no one wanted to help again so after alot of yelling again they comped us a room is a hotel, the next morning we had tickets to fly into Green airport and it got delayed a couple times again. I had a friend with me helping me with the wheel chair and we looked at our tickets to see were we were sitting and they gave him a standby seat,Great now what, the lady at the boarding of the plane said she would make sure he got on with me, well we finally got Back. I have had a lifetime of experience flying with US Airways, never again!

  16. Pooooooooor customer service and even more annoying than dealing with Chicago traffic, now that’s saying something! Not willing to make you happy when clearly at fault for your unhappiness! I will do all in my power never to fly US Air EVER again!

  17. I would like to know the status of my refund of $225.00 for Bereavement. I faxed information to you just now. I reserved an extended flight for May 15,2015. I had Downer’s Funeral in Stamford, CT to fsa information to you on May 11th, 2015. I would just like to know the status of my refund. My confirmation no was BP95MG.

    Thank you.

    Lisa Baskin-Morgan

  18. Service of your “customer service” is very poor. It is impossible to get through you automatic answering barrier to talk to the representative. I left my jacket yesterday in the airplane, flight US680 (PHX-DCA)record locator: F0GJT3.
    I try to understand how can I get it back.

    Valeriy Sukharev

  19. I was booked tomorrow, with my daughter, Kimberly Davis to leave Tri cities, Tn. for Boston and return. My confirmation number is GJ 771J Due to the fact that my daughter suddenly has a health issue, a blood clot in her lung, we are unable to fly at this time. She was going with me to assist me, I am 90 years old and need oxygen on the airplane. We can supply a letter from her doctor, which I hope that you will recognize and refund our fare. Thank you, for any assistance that you may give us. Margaret L. Davis

  20. I called the 800 number early this afternoon and (I thought) made a reservation for three – Detroit to Phila. and return. I was told it would appear on my computer in approx. 2-3 hours. I have yet to see it!!!!!!!!!!!!!!!!! It’s now 6:42 p.m.

  21. I have the US Airways credit card, and my first bag was suppose to be free, and I’m suppose to be zone 2. I was told to contact you to correct this.

  22. Personnel relations issue at LAX: Two wheel-chair pushers, working US Airways Gates 60 and 62, on 29 August about 11 AM. One young woman very attractive, well-groomed and normal weight. The other, very heavy, not neat, wore uniform in disorderly way – but was very good at working with her disabled passengers. The heavy girl was badly bullied by the other girl. Heavy girl was resting in a wheel chair for a moment; other girl said, “You’re gonna sit in the sun” and pushed the chair into full sun (very hot day in LA). Heavy girl: “I don’t want to sit in the sun.” Mean girl, giving wheelchair another push, “You’re going to.” Then the mean girl, with her thumb and forefinger, grabbed skin on the other girl’s neck and twisted it, really hard. The victim said nothing! At this time, the face of the mean girl showed pure hate and hostility. She said something I could not hear. The mistreated girl continued to sit there in the sun, doing nothing. All this was out of sight of most employees and passengers, since the girls were behind the information counter of Gate 60. I was sitting near Gate 62 and could see them. Rather soon, the mean girl changed her facial expression and looked sweet as apple pie — all ready to go to work – a model young woman. I wonder how long this has been going on and how often the victim is verbally abused and pinched. This was terrible to watch! I had never seen behavior like this before and hope I never do again. Please send this note to the appropriate supervisors. I could give you racial background of the girls but will not unless someone asks me.

  23. I am not sure where to start, but I’m completely upset with my resent return trip with US Aiways. After myself and my husband were returning to Spain where we’re stationed on active duty. We got to the counter to be told our flight was canceled. The agent looked for an alternative for 45 minutes. I believe she was trying to find the cheapest option because she kept calling someone speaking low on the phone. Finally she tells us we will have a 12 hour delay in Madrid. And simply says I’m sorry and prints the ticket. I’m like are you guys going to give us a hotel or food vouchers? She replies with no. We don’t do that. I was like can we at least get exit row or upgraded for the inconvenience? No you can pay 564.00 each. I didn’t want anything else to do with her. I just asked for the ticket and called my command to inform them of my delay. I called customer service and was on hold for 2 hours to be told with a rude comment I can’t help you here. Well this is why I’m writing on this site. I hate to complain and as active duty in the military and understand change and remain flexible. However, I’m very dissatisfied in how this was handled.

  24. Was recently on a flight from Phoenix, Arizona to Newark Airport on a Sat. 3:30 flight 10/10/15. The flight attendants were so rude I would not advise anyone flying this airline. Pilot never came out as we were disembarking like they do on other airlines. Attendants were more involved in talking with each other than with the customers.

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