Contact TurboTax Customer Service

Contacting TurboTax Customer Service Center

TurboTax is a personal and business income tax filing software from Intuit. The software connects your personal computer to the Internet for e-filing and online updates. You can choose to file your taxes using the software or print out your tax forms and mail them as needed. The support page for TurboTax is nothing more than a list of brief statements, questions and links. In order to find the contact information you’re looking for you have to search through the FAQs sections in case an answer has already been provided, but we’ll help fast track you to customer service.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Intuit has a horrible system in place that forces customers to enter information on the support website to access a customer service phone number and incident number. Without the incident number you cannot contact customer service. We’ve attempted to bypass these systems with every Intuit product we’ve reviewed, but we’ve yet to find out how customers can access a general customer service line.

  • Customer Service: 1-866-888-2402

The customer service department is open from 5 A.M. to 9 P.M. PST 7 days a week.

This line does offer customers the ability to access information on tax returns you’ve filed. If this is not the information you’re looking for, this phone number is not worth anything unless you press 0 twice. That will connect you with customer service.

Mailing Address

The following mailing address is for Intuit, the manufacturer of TurboTax software.

Intuit Inc. 2800 E. Commerce Center PlaceTucson, AZ 85706

Official Website

You can choose to visit for customer support or for the main general website. Both give the customer access to customer support and information on TurboTax software. If you need specific help for an audit or other tax problem, you can call customer service or access the forum where tax questions are answered for FREE.

Customer Service Email

There is no customer service email address or form for TurboTax.

Our Experience

We called the TurboTax customer service line, but we were greeted with an automated system that wanted to check the status of our tax return. We thought that was the only function of the line until we pressed 0 twice. That moved our call to a customer service representative. We asked if TurboTax checks returns for common errors before allowing the customer to file and the agent told us that was an option available in the software.

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370 Comments on “Contact TurboTax Customer Service
  1. Awful wait service if you are trying to change to a cheaper product. They transfer you and have you waiting over an hour before they lower the product cost. Awful Customer service Horrible I will not go with Turbo tax again.

  2. I am still trying to figure out the reasoning behind charging another 30 dollars they deduct to pull the money out of your return to pay them..dont they make enough off the standard deductions

  3. I need to print my 2011 income tax which I processed via turbotax last year around March or April. I have tried several times and have not been able to print it. Please let me know what I need to do in order to print it. I need to have this information as soon as possible. Thanks!

  4. Your customer service # 1-866 888 2402 is useless when you have a problem!

    I recently received a notice from the California Franchise Tax Board advising me that I had not filed a 2011 tax return together with payment, if any. I received a receipt from Turbo Tax sometime last April stating you had filed my CA return and were debiting my Wells Fargo a/c on 04/17/12. What happened and how do I deal with this. Harry

  5. if u go over my records with turbotax u will fine that i have used this service for a while and i have referred it to others and have done my own this year, and i am so dissapointed this year i have called several times for the pass few days and each time i though the problem was solved only to fine out later that i was back at sguare one this is the most fraustrating situation i have experience with turbo tax it makes feel bad that i could not continue useing this system

  6. Anybody with an 8863 form turbo tax did not send any of your tax info until after February 14th. If you need proof call IRS you will be on hold but it is worth it because you will find out for yourself they lied. My husband filled on jan 17th turbo tax said it was accepted jan 25 come to find out we called IRS this morning and they just got his taxes and just accepted This morning Feb 18th at 10am. This is why turbo tax has shut down their phone services!!!!!!!!

  7. I have accessed TurboTax through OnPoint Community Credit Union’s website in Oregon for several years with no difficulty. This year, the software will not open. The credit union says I must contact TurboTax. What is the problem?

  8. Sorry, but this is the worst experience i have ever had with Turbo Tax. The software is good, but not worth the frustrating hour on the phone only to get a fax ringing in my ear. This needs to stop. If i cant get help when i need it, what good are you. This has been 2 weeks and i still cant get my question about taxes. I wont use you next year unless this is resolved,which is sad because i liked it.

    Mattie Mcneal

  9. one of te worst customer service and they deducted an extra $60 that I can’t find out why because everytime I call I’m on hold for at the least 30 mins. I never had problems before but I will never use it again. I will also tell everyone I know how horrible the customer service is. With the long wait I feel that they purposely took money out excuse it is impossible to get ahold of anyone at turbo tax to get the money back.

  10. I need to know when is the IRS going to start processing taxes like mine. which i don’t know what that means because thats all i get from you guys pending IRS not ready to process taxes like your’s,. what those that mean. I need more info and i cant get a hold of nobody. please respond

  11. Was hung up on twice tonight. Had a fraudulent 2012 tax return filed through TurboTax and have tried for a month to get my account flagged for fraud with no luck. Also they are now trying to bill me for the online service my hackers used. Really….. How do I report fraud on my account when no one will transfer me to that department. They apparently don’t care. Oh and the fraudulent email the hacker used, which had a disposal domain (no password needed) TurboTax keeps sending my information too even though I have changed emails on my account. Customer service told us to stop looking at that email account… ID fraud is serious and damn straight I will be watching this account…

  12. I have one rental property in india and I purchaged my home in USA last year. Now dose the interest paid on foreign mortgage is tax deductible in USA ? is there any terms and conditions for this ?

    Can you please call me on 650-390-3724

    • I am sitting here on hold waiting for a customer service representive now for 30 minutes….what takes so long for you to answer the phone?

  13. Turbotax would not allow me to e-file because of some non-existent mistake in my address. I took advantage of free tax prep. software available through Rev. Canada Taxation. It was just as easy to use and I was quickly able to file on line. I will not use Turbotax again. I didn’t enjoy doing my taxes twice but am pleased to know better than to pay for Turbotax again.

  14. Feb 23 I was accepted,I should have got my refund before march16,it is now the 20th,every site I look up either says I entered the wrong info or they cant help me with my info I entered,tt site says ive been accepted wait 21 days the same over&over.I want up to date answers im sick of this run around&waiting!

  15. I have 1 question about the confusion of entering a Form 1099-R. The program has not been a problem for the p0ast 10 years until no. No email support and hours of wait on the phone !!! Really? Next year I’ll spend the 40 hours of waiting instead on reading the IRS pamphlet and fill out the form manually.

  16. I tried to do my tax return and when I got to the 1099-R Page for retirement income I filled it out and tried to continue but a blurb came up saying I must correct errors before I could continue but nothing showed what the errors were. I am really upset and and cannot remember my last years email address or password So I guess I will not be using Turbo Tax this year or any future year!I wasn’t even able to talk to a customer service person or chat with anybody I give up!!!@#$%^&*(

  17. I had my money sent to my bank account & they said they had to send it back becomes I give 2 numbers wrong on my account # so what do I do now to get my money to go back to the bank account I have o ready up date my bank account with Turbo tax so what happens next thank you

  18. Your online program was unable to file my PA state reture. I tried several times and it would not go. So, I filed it on my own. I need a refund of the money you withheld from my federal return to efile my State reture. Please get in contact with me asap. Thank you

  19. Do i have to mail out any forms if i filed my taxes on line? i got an email saying that my refund should be here in 21 days but im not sure if i have to sign anything and mail it out

  20. TurboTax has the worst phone based support that I have ever used for any product. I was on hold for over 4 hours, transferred three times and no one could answer a basic question on how passive losses should be handled. After being transferred the fourth time and being place on hold I hung up. I will use another method to file my taxes next year.

  21. i just completed 2012 tax using Turbo Tax. i had a problme of printing supporting details individually as i needed. supporting detail window has print command but it does not print at all. i should be able to print out supporting details and forms as needed individually. instead of print entire forms and still does not print out certain details. one year in the past turbo tax worked fine then someone changed here and there that never work properly. it does not provide forms and data i needed. should have a unversal type program for users who have a different tax situations thanks for your time vr dk

  22. i am real impressed with turbo tax worker. It did take a long while to chat with a Rep. on line but when 04-Nicole P #405361 got on to chat with me she was very accurate…. I am not computer suave’ and I am not sure if I even figured out how to fix my problem but just a note to let you know she stayed on line and made every attempt to help me. Thank you nicole . Laura Spurling

  23. The program itself was fine – However, the Agent who answered my call after a 9 minute hold, could barely speak English. Here’s the problem, why does Turbo Tax outsource it’s calls to a foreign country to answer questions regarding the AMERICAN taxpayers questions? I would highly recommend the program but unless you are versed in foreign linguistics – don’t call for help! Also, we have been Turbo Tax users for over 13 years and have been in the Turbo Tax system for that same amount of time. Did they offer a discount for those over 70 or customer loyalty – NOPE! Next tax season, we will do business with a fully AMERICAN, ENGLISH speaking tax prep service. Turbo Tax you just lost a customer.

  24. We have been customers of Turbo Tax for several years also and this is only the 2nd time I have had to call them because we were charged twice for their product! The first time a couple of years ago when I called I got through right away but could not understand the agent(foreigner). I asked to speak to his Supervisor and he was even harder to understand! Now I have tried several times to call and have been on hold for too damn long!! No wonder they double charge people, you can’t get through to them so people get frustrated and give up! Poor, Poor, customer support! You guys suck!

  25. why dont you show on the tax forms the amount taxable when listing social security. I have no need to use your program anymore if that is not on there and the IRS redo my taxes

  26. VERY DISSATISFIED: There is a serious flaw in Turbo Tax Deluxe (probably others too. The programed software missed the step in filling out the 1040 Payment’s Section Line 62 (i.e. Federal and State Taxes withholding) when filling out the 1099 (probably W-2 as well). Hundreds, even thousands of people using turbo tax may not even notice the error (Error Check didn’t notice the error), or not to mention how to fix this error. This a complaint, and top management should made aware of this complaint, especially since customers pay big $ to use this program and the far reaching consequences of incorrect taxes that will be filled because of this error. It was very inconvenient and time-consuming for me to figure out fixing the error. To make it easier, your software program should state in case forms are incorrectly or not filled out, you should just open that form and correctly fill it out. Thanks for your consideration of this matter.

  27. We have used TurboTax for the past several years—-but never again!!!! Apparently it is a state secret on how to contact your customer service. It took me over 1 hour and 15 minutes, trying 4 different 800 numbers posted on the Turbo tax website, until, Glory Be, finally got to a real person, who, quite frankly, didn’t know his butt from a from a hole in the ground. Experience was a total waste of my time. Mother, sister, brother and several neighbors I have talked to re: this experience did not use Turbo tax this year and I assure you we are all done with your “services?”

  28. I recuved a letter from your company,about a payment past due to you. I`m sorry about that because I DONT DO TAXES 3 years in a row because i`m retired.The IRS send me a letter somebody used mi id to file taxes under my name and the send me a letter to dont worry about that,because is and ID theft.
    Thanks you

  29. If you are using the 2012 software to e-file your California return and are filing as HOH, the software does not provide an accurate calculation for the leap year. You will receive a letter from the FTB stating that you do not qualify. Good luck with correcting it…

  30. I am being audited for tax year 2011. I filed through TurboTax. I need help please. What do I need to do? Thanks for your help.

  31. There needs to be instructions that tell you what to do with the state return vouchers…i was unaware that i was supposed to mail that part in..

  32. Hey, your post made me feel that I was NOT just a lost voice in the wilderness!! 2 items to share. (1) My 2011 tax record was not found in my computer (could have sworn I saved it!) thus unable to refer to it for 2012 tax filing. I wondered why it was missing? Guess my error. (2)Then on 12/2/12, received IRS notice that I did NOT include our Soc Sec. INCOMES!! therefore we owed them excess of $1,000.00!!?? Did research on hardcopy. Sure enough, line 20a for SS income was blank! Could you believe that we would leave more than 1/2 of our annual income blank?? so we wouldn’t have to pay taxes on it??! NO WAY! Fess up on your errors TurboTax!

  33. 1st time using turbo tax and no more I was on hold for 3 hrs. then they got on the line and dropped my call. I don’t know what papers to mail and what w2 to male too and what pages does any one know?

  34. I need a mailing address so I can mail my W2, it does not give me a option to start over or erase my W2 help me out or call me, this is to much, I am on hold for about 48min now.

  35. Their customer service SUCKS. I accidentally entered my wrong email address for a reciept to be mailed to me (thanks to auto fill), anf b4 I realized my mistake I had sent it and the email went to the wrong address. They had my correct email, I dont even know why they asked me to give it to them again. Now my private info is in the hands of someone I dont know.

    It took over an hour and being booted off their chat system automaticalky 3 times before I reached an agent who was of absolutely no help. In fact, she refused to elevate my inquiry after asking her several times, and would not so much as leave a msg for anyone to call me back. Im thoroughly disgusted with TT.

  36. I’m not to happy I just did my tax’s just tried to print them off well they printed off all right in a different language and also under someone else’s name and info REALLY HOW SAFE IS THIS., So I call wait for 20 mins. and the guy says yes we are having that problem people are getting the wrong info. REALLY SO SOMEONE HAS MINE AND MY CHILDREN’S INFO ARE YOU KIDDING ME NOW I’M ON HOLD AGAIN FOR ANOTHER 25 MINS REALLY THIS IS A JOKE I WILL NOT USE TURBO TAX AGAIN,, SAD PART IS I USED IT FOR MANY YEARS…

  37. hahaha so whats more funny I just get off the phone with a lady she told me it must be my printer REALLY! so I just printed it again well all my info came till half way through then I got that mans again then she tells me I shouldn’t worry even tho my SSN’s are on whom ever is getting mine this is a joke I will never use turbo tax again.. secure REALLY NO ITS NOT

  38. I received a rejected tax return notice on my state return citing “a return had already been filed with that SSAN.” TurboTax couldn’t or wouldn’t help. I called the state Dept of Revenue and they informed me that they had received the return and accepted it. According to them, “this happens all the time with TurboTax.” I brought this to the attention of a supervisor at TurboTax who informed me that I couldn’t be helped. What a way to run a business.

  39. I had an unusually, unexpectedly pleasant experience with Turbo Tax today. The number at which I finally reached them is 888-777-3066, and a very pleasant young gentleman named Derrick (sp?) answered after about a 25 minute hold. I had an issue wherein I was charged $36.99 for a state tax return that I did not want to file. Derrick was very professional about the situation and credited the $36.99 to my credit card with no hassle.

    When you call, have your incident ID # handy if you have one, as well as your order # from your receipt if you have one of those, too. If you’re calling about a credit, he’ll give you a refund # as well. The deal was done in about 5 minutes. The longest part was waiting for someone to answer. FYI I called at 3:55 PM on a Thursday. If you reach Derrick, be sure to thank him.

    I’ve used Turbo Tax in many previous years, but after all this I’m not sure I’ll use them anymore. They are just too hard to connect with, although once I connected, the refund process went smoothly. All ended well, but overall not an enjoyable, week-long ordeal trying to obtain customer service.

  40. Turbo tax is incapable of instructing filers with foreign dividends how to put in for a foreign tax credit on foreign taxes withheld from those dividends.
    Because it does assist customers like myself I ended up having to not request the credit for the foreign taxes I paid.

    $300 overpaid because of Turbo tax

  41. Ibought the CD version of Turbo Tax business for 2013. i was supposed to get one free WI(state) E file but when it came to file for the free one it asked if I wanted this return to be my FREE return. I said yes and was still charged $19.99 for it. I have a $19.99 credit due from you on my charge card.

  42. TurboTax is horrible and too slow, does not want to answer the phone. will not use TurboTax again. Stay away from this TURBOTAX!!

  43. I can not file my taxes because IRS keep asking for a pin number for my husband who has never file??? what can I do?

  44. Turbo tax will not be used next year 96.00 in fees for Federal and State returns. Impossible to call customer service Santa Barbara Tax Products is the third party distribution for refunds They also have several compliants and cannot be reached Bad Bad customer service Never again

  45. I bought TurboTax Premier for the tax year ending 2013. No problems with the federal tax portion. I assume that you’ll charge around $19 to file it with the IRS electronically. You are giving me Indiana for free, which I don’t need or want and then you tell me that I don’t need to file in California, although I lived in California until late May 2013. Then, you are telling me that I can buy the California filing for $49. However, would that be on top of a filing fee for filing it electronically?

  46. I have used TurboTax for years but I do believe that this year will be the last. Even though I explain my situation clearly I cannot seem to get the other person on the line to understand and end up wasting an hour just trying to make them understand. Not only that, it always sounds like either something is wrong with their phone connection or they are mumbling. Also, the closer it gets to April 15, the less likely you are to get any help. TurboTax Goodbye to your poor service.

  47. Worst support service I have ever experienced. I will not be using turbotax again EVER!!!!!!!!!!!!!!!!!!!!!!!!!!

  48. They charged me twice for tax prep fee and refused to help me. The service was unacceptable. There were at least two person on the other side of the phone line hung up on me. I was very angry and would not recommend to use their product anymore.

  49. Will never use turbotax again. The website had me going in circles and I was unable to print my FREE fed return unless I provided them with a credit card #. Save yourself a frustrating experience and DON’T BE LURED INTO THEIR NONSENSE. They know exactly what they are doing and have very shady practices at best!

  50. I used turbo tax for the last couple years, when I had a business and it was great, saved me money,way better then a accountant. I guess old habits die hard, as today I used turbo tax and got charged $49.00 for a tax return on the 1040EZ form !!!! This is way crazy, any moron can do 1040EZ, I didnt need to be charged $49.00 dollars for this ! No more turbo tax for me !!!!

  51. Since e-filing my 2013 tax using TurboTax I have heard nothing about the status at IRS but the software promised a status update. The only acknowledgement has been that TurboTax has taken by payment for the software.


  53. I have been a Turbo Tax user for 7 years. I have never had the number of problems with a filing as this year. I have an HP Office Jet printer and your print set up has a bad interaction with the printer. It took 5 hours to figure out the problem. Then the documents did not fit the page. Another two hours of work. Finally the print quality was poor and it took more time to get this straighten out. I am really wondering whether to use Turbo Tax again in the future

  54. On April 7, 2014, I called because of a problem on Turbo Tax. The rep had me allow him to view my screens. At one point, I pulled up a Word document showing my OLD password information not realizing my Social Security number was right at the top of the document. When I saw it, I immediately scrolled down to hide it from view. I almost didn’t get rid of the rep as he was VERY FRIENDLY and kept asking OVER AND OVER if he could help in any other way. When I FINALLY convinced him I needed no more help, he said I would receive a survey and urged me to complete it.
    I NEVER received the survey and feel VERY UNCOMFORTABLE at this point, knowing he had a view of my Social Security Number. Did I not get the survey because he doesn’t want to be identified? I’d like to know who he was and be assured my SS # was not compromised.

  55. I will never use turbo tax again it said I was getting back 433 and only got 313 worst service in the world . Next year me and my girlfriend both will not use turbo tax and will use h n r block. So many fees when it said it was free bullcrap turbo tax is a rip off . I have always used turbo tax and never will again or anyone I talk to

  56. When turbotax is wrong, and claims a form has errors when it does not, why not an override to one can efile?
    As for customer service–in my experience there isn’t any!

  57. I thought out the returns for 2012 and 2013, after complaining about my return’s refund. I discovered that my calculator had doubled the amount withheld and applied from 2012 overpayment. So if you want I can change the amount and it will even up my account. So how shall I proceed?

  58. Well I have everything filed but I mess up with my tuition Statement for College the things are not matched up and I’m really worried and I don’t want to be in trouble so I was wondering if there is a way to fax this?? So it is correct I’m having a hard time changing it. Can you help me?

  59. I have been working with this issue for two days and now have had my call dropped 3 times and have been on hold for more than 2 hours.
    Not a good experience

  60. We purchased the CD which has 100% Guarantee Accuracy… Well I have now been on hold with the IRS trying to fix what they screwed up. My return was guaranteed at $4,322.00. I put everything in like it asked and checked it three times… Well my return was $2,200.00. I’m not very happy, somewhere in all of this TURBO TAX messed up. I plan on getting to the bottom of this with the IRS and Turno Tax.

  61. I know this year there was a huge problem for Wisconsin State Returns if you worked a partial year in another state. I tried for over a month to get answers. Finally I spent an 1 1/2 hour on customer svc call. What a joke. She finally told me to submit a request on line, I had done this twice with no answer. Well as of today 4/14/14, Turbo Tax never did fix this glitch. So I printed out and sent the paperwork. Now I have to get the refund of my e-file costs that I did not get to use. Next year I am going to another software program. No customer support. If they could not fix this, they should at least emailed us poor saps telling us that, versus just ignoring this. I may file a complaint with the state of Wisconsin on this issue. There were many people having this problem that went unsolved. I feel Turbo Tax should refund us on the software also. Worthless this year. So after using and purchasing the Deluxe package for years, this is it. Very disappointed.

  62. I can’t get in touch with anyone to pay for the audit defense charge before I file. I have left word and no one called me back. Terrible, terrible service.

  63. What horrible customer service. I have bought Turbo Tax for years but never again. I e-filed my IRS Taxes in March. Turbo tax sent me an email saying my return was accepted. I made the mistake of having the tax I owed to be taken directly from my bank account on April 10th. It never was. I read On Turbo tax website not to worry. It can take up to seven days for the IRS and my bank to deduct the money from my account. I found the error after receiving a letter from the IRS. I made an error on the bank acct. #. It was impossible to get a hold of Turbo Tax to find out how to correct my electronic transfer. Long story short I just called IRS and mailed a check. I’m sure I will be getting a penalty even though Turbo Tax says don’t worry as long as you filed on time you won’t be penalized according to their website.

  64. I send you email early concerning my 2012 taxes if need a copy from IRS about my letter that they send me I will fax it to you thank you

  65. I filed in 2013 I was looking for a small refund I received my card but no money.I waited so long I had forgotten about it here it is 2014 and I’m filing again but with a different tax service I still haven’t received last years refund.I DO NOT RECCOMEND TURBO TAX (still trying to find my money)if anyone has a number to report these unprofessional people it would be greatly appreciate it

  66. A host of forms are still unavailable for folks to complete their taxes. Is this something cooked up with the IRS to get people to pay penalties? I’ve never had a problem with TurboTax before…it used to be awesome.
    Anybody have any solutions?

  67. I filed my 2013 Taxes with TurboTax this year. It took up until yesterday, for the IRS, to finally approve it and send the check to turbotax. i filed my taxes on 03/01/14. now the problem is my bank account that i used is now closed. 90 days inactive, because they took to long sending me my money. now, turbotax has my check. how do i get them to mail it to my home address, when i can’t get in contact with them? Older folks are telling me to get a lawyer involved, but i’m trying to be pateint.

  68. I have used TurboTax for years; however, after the debacle I have been dealing with, I will NEVER EVER even consider nor recommend this program to anyone! They sure don’t mind taking your money, but as soon as you call and say “hey, I think there is a glitch in your system which caused my taxes to be off by over 40K” they don’t want to hear any of it! Of course it can’t be the systems fault. I mean surely a computer can’t make a mistake! Yeah they stand behind their product, but they do not guarantee that it is correct! Well unless you pay extra for their fancy audit service. Not only does the system have flaws THAT I WILL BE PAYING for, but their customer service department is a joke! After speaking to my CPA, it makes me think, customer service is filled with a bunch of want to be accountants. The advice they offered was completely WRONG! And just let me tell you just how much I enjoyed listening to the customer service representative eating his lunch while on the phone with me! Surely they get a lunch break right! Ridiculous! A complete joke and you can bet EVERY SINGLE CHANCE I get to tell people what a crappy program TurboTax is, I will SURELY take it!

  69. For 2014….The MAC 10.7+ systems are bad, unstable, place you in their cloud and make it difficult to reload the 10.6 OS. Consequently, this means to use turbotax, requires buying a new computer (WINDOWS) for it or upgrading to a poor system if the current computer will do this…and many won’t. It appears that there are a lot of folks not intending to shell out additional money for this Apple change or new hardware. I have used turbotax for many years now but will be completing by hand or going to an accountant as that will now be less disruptive and costly than using TURBOTAX. Suspect many others will have similar problems and there may be a lot of unhappy customers if they don’t read the O/S requirements.

  70. I ordered a disk with Turbo tax 2014 about one month ago. Have not received it up to now. Inquired about it three times by phone. The replay:” is seems that it is being shipped”! It seems? Not sure? One month and still not shipped?Is TurboTax getting out of business and nobody cares?

  71. For your information, after many years of using TT, I switched today to H&R. Bought it today at for $35. I don’t even have to say anything as you understand why. I started using TT since the floppy days so you know how long ago it was. Twice before TurboTax almost made me switched, one time was printing, the other time was not allowing to install on more than one computer. Both times, TT reverse their choice. This time, I am not going to wait. You will see how your sale numbers will job. You have pissed off way too many of your customers.

  72. As a long term user of turbo tax I am totally pissed with the changes they have made for 2014. YOU PAY MORE FOR LESS…this is a nice thank you for all loyal users. I am not going to purchase turbo tax for 2014 unless they give me all the functions that were included in prior years. I will instead do my taxes with H.R. Block’s software which imports from last year’s turbo tax and has all the functions that I need. And there’s a bonus for this, IT COSTS LESS THAN TURBO.

  73. I regret attempting to utilize TurboTax. When it works, it’s fine, but if you have any problems, there is no such thing as customer service. The only available option appears to be to purchase another product. Made the mistake of that and it did not download to my computer. Didn’t save money utilizing TurboTax. Purchased two items that could not get the job done. Time to cut the losses and speak with a live person who knows what they’re talking about, rather than utilize TurboTax who has mastered the art of ripping off customers and avoiding customer service. Very disappointed.

  74. “I have been a TurboTax user for 12 years, since my husband started his LLC. I have used the TurboTax Deluxe version,and have enjoyed using such a quality product. This year I got sticker shock, when I found out I had to buy the TurboTax Home and Business to get Schedule C and D, which I had previously gotten in the Deluxe version. The price on Amazon at the time of purchase was $ 79.99 The current price for the Deluxe version on Amazon is $ 38.69. This is more than a $ 41.00 differential. I think this is price gouging at its worst, and from a company that I would have not expected it from. I would appreciate some fairness, and not to pay more than twice the price of the version I use to use. Thanks

  75. I’m a long time TurboTax user. Normally, I purchase a fresh copy at some store or another or from an online vendor. Only briefly did I stray from TurboTax. That was about 12-13 years ago. I had a question and called your support service. I got a rude representative who after insulting me, told me to buy another tax software. I did. It was Taxcut if I recall right. Two years later, I was surprised TurboTax wanted to woe me back with free software and an apology when I told them why I had abandon the software. So I came back, stayed with TurboTax right up until the 2013version.
    I was advised recently that you have made certain changes to the Deluxe version. Some folks are calling it anti-customer, I think it’s just plain old greed. In any case, after looking it over I must say it encourages me to look elsewhere for tax preparation software. But I have thusfar put it off. This morning, it was implied to me that Intuit doesn’t really want to hear form customers. My reaction was this claim is absurd beyond belief. It can’t possibly be true. So I explored your website. One may contact you by phone, sure. But on the site there is no business address or email. Email I understand, you can get all kinds of nitwits and deranged people sending verbal garbage, anonymously and otherwise. No business in it’s right or wrong mind would want to clog their bandwidth with slime like this. But no address? OK, I figured I’d look at the CD case on my last year’s Turbotax. I had to use a magnifying glass to read some of the small print. Sure enough, no address on the case. That made me think of fly by night businesses. It gave credence to the claim you don’t really want to hear from your customers. Be advised, with the changes you have made in the software, many will vote with their wallets. Temporary free or discounted remedy for this blunder may sway some this year but not keep them next year nor long term unless you put the removed features back.

  76. Why can you not get an answer from customer service? I emailed and I called. I can not get an answer to my question. I am trying to get a copy of our 2012 tax return. What is the problem?

  77. Dear sirs,
    I have been utilizing Turbotax Deluxe for Federal & State for the last three years. When attempting to utilize the 2014 version the product informs me that it cannot process Federal Schedule D and that I must purchase Premier for an additional $30.00. You have reduced the capabilities of your product and I am notified after I purchased the product. This is deceptive and I am stuck with an unusable product.

  78. I have been a customer for 10 years. It is shocking that I can not access regular 1040 forms in the Deluxe product. Fortunately I have not opened the package so I can return it and go to H&R Block. You duped us this year. Typical corporate decision with no fore thought. Some office guy that has no customer service skills, all about the money, your loss.

  79. I’m guessing this is my last year with TurboTax. I’ve used your products for well over a decade. Imagine my surprise to find out that the only way I could now file a thorough Schedule C was to buy your most expensive product. That’s DOUBLE the cost of last year. Really? You’re a multimillion dollar organization and you feel a need to screw us that badly? Your email explaining why you made this change is a slap in the face. Do you think we’re this stupid? “We want the choice to be clear” Trust me….the choice is clear alright. You couldn’t care less. So you’re offering $25 back but ONLY after I spend an additional $50 from last year. Then I saw the offer for $10 off to “help us out because you care”. Imagine my less-than-shock to see that your online price is $10 MORE than anywhere I could buy the product locally. Your advertising/marketing literally sucks. I’ve used your products since before my business started in 1993 and often raved about it to others. I can’t even think when I’ve been more disappointed. Guess I’ll spend the upcoming year finding new software. $49.95 to $89.95 ??

  80. “Your social security taxable program doesn’t calculate tax amount correctly. For example total Social Security of $33,370 is taxable by your system to be $14,969, should be $15,154.”

  81. Our apologies. We want to make it up to you.

    Little late .. moved on to H&R Block after 15 Years with you!!!

    apologies NOT accepted!

  82. TurboTax does not have a feedback section, so I am writing my feedback here. I am a long time turbotax customer. I do my taxes online with turbotax every single year. this year, however, our amount back was lower than expected. I did it twice and came up the same. I was about to finish up my taxes, but decided to take another day and do them on H&R Block’s website. The amount was $2000 higher just like we were expecting, so we chose a different company this year. Our taxes are always the same, hassle free- yet it seems like turbotax was trying to pocket an extra couple grand from us this year. How could totals come up so different when the info was entered the same? Just needed to leave my feedback so you were aware

  83. We ordered our new Turbotax Deluxe program, as we do every year, and are now being told that we must upgrade to use schedules C, D and E, at an additional cost. I am sorry to say that Intuit has shot themselves in the foot this time. I, like many others, will switch to H&R Block next year. You might look at the reviews of Turbotax at Amazon. Of the 2065 reviews, 1853 said that they were very upset with Intuit and most are leaving Turbotax for H&R Block. I think you owe me and others a FREE upgrade to Home and Business.

  84. In their effort to reduce sales of their product by 60% next year, Turbo Tax has decided to drop Schedule A from their Basic Product. No longer can you e-file if you only buy their Basic Product and have a Schedule A. You are not warned of this before you buy the product of course- so this is pretty much outright fraud on their behalf.

  85. Error on the Premier version that needs attention. Could not enter more than one 1099R. According to their web site you fill in information and they assign you a number and return your call. The allotted time was less than 45 minutes. I am now on Day Three with three sent message and a collection of numbers. No return call.


  87. Their system overcharged me and they told me that they could not credit me back the difference because it already the charge already went thru.

  88. If you start depreciating as asset using one method can you in later years change the method in order to increase your deductible appreciation?

  89. I hope this helps
    On line 17 of the Arkansas State return you have to add the pension and annuity together, enter in both places and then in column A same line, is where you enter the amount minus the $6000 allowance.
    Also you can not claim the 65 Special tax credit and receive your $6000 allowance.
    You must in my case claim myself, and over 65 only.
    All the figures were incorrect including the tax bracket as I do not file as low income so it isn’t figured automatically. I don’t know how you got the correct refund from all of the incorrect info but you did.
    Every year I have to do my State on their website, print and send in.

  90. What a rip-off!!! I have used TurboTax for over 20 years, and this will be my last. I purchased TT deluxe about a month ago as I do every year. When I started it this week, low and behold I can’t complete my return unless I spend another $40!! What to do?? Since I’m already in for over $50, I invested another $40 plus tax. Then, I see an ad where I could by TT Home and Business for $79.99. No more–I AM FINISHED WITH TURBOTAX!!!! To do this B.S. without advanced warning so that I would have had a choice, is ridiculous!! Too late (and too much invested) to look at other programs this year. But I will definitely drop TurboTax from my search for next year. Learn how to work with your lifeline–we paying customers. Dale Mueth

  91. Imagine my surprise to find out I have involuntarily been forced into paying for AuditDefense just for filing my taxes. This is the last year I will ever use an Intuit product.

    Does anyone have an email address for TurboTax? I would love to let the CEO know.

  92. Turbotax Deluxe is now RIPPING OFF CUSTOMERS by forcing them to buy and upgrade in order to document any stock trades (using Deluxe software). Intuit is extorting money from loyal customers, who for years, have used Deluxe to document such information to the IRS. Now, all of a sudden, when you use Turbotax Deluxe to enter stock trades, you are forced to pay another FEE in order to fill your tax form. I AM DONE WITH INTUIT FOREVER. A RIPOFF COMPANY. GOOD LUCK INTUIT. You’re gonnna need it. You can fool me ONCE, but not TWICE.

  93. I’m really disappointed with turbo tax this year. I have used turbo since 2009 and this was terrible. I bought premier for 69.99 and could not do the state with it. I uninstalled and reinstalled 3 times. Finally went to help to do taxes and did both federal and state and then had to pay again. Not real happy Thank you,

  94. Guess what, guys. You got my last dollar for sneaky software. Paid $54for your software as I have used yours for 5 or 6 years, but it will never happen again. Always tricking the customer with free state, not, State will cost another $20. Never, again.

  95. First year ever of having return problems and Turbo tax sucks. Filings keep getting rejected and their is no fix from turbo tax. I have already paid for my filings, but seeing how they keep getting rejected, turbo tax cannot seem to repair the issue. I understand that their may have been complications Intuit should have the resources to create a fix. Help!!!!!

  96. I have used Turbo Tax for years. I now have a very simple tax form. Of course, I had to upgrade for one simple item, and of course the price went up. Let me say that your TV commercials are false advertising. Stop promoting 0,0,0 cost. It is just not true. I will never use Turbo Tax again.

  97. You should be ashamed of yourself! Your customer service is just terrible!!! You don’t have a problem charging the prices you do, however you are UNREACHABLE.. Been on hold for over an hour. Does not matter what number you call you cannot get through. IS this purposely There is an issue with printing . It is definitely a turbo tax issue

  98. The PHONE help service is UNAVAILABLE!! A recorded message says it will not be available until the end of January, but it is February 12!!Other requests for help vi email are so far unanswered and the problem is in the Turbo Tax software. HELP!!!

  99. Been trying for days to reach someone at turbo tax. Bought home and business I need business trying to see if can get discount on up graded product. Guess I’ll look for a program buy someone I can reach if I have a problem.

  100. Well you did it again you screwed me. Why are you charging me two times $39.99?. I did not do my state tax returns. Your web site said that I would be charged $39.99 for having a 1099. Yet at the end of my return I see that you charged me twice! So I called your funky customer service only to get NO WHERE. I am glad that I WOULD NOT TELL MY FRIENDS TO USE ANY OR YOUR SERVICES. YOU SUCK!!!!!!

  101. I was very disappointed with your company this year, after repeated attempts to file my taxes with you and them being rejected I tried a different company and had no issues…. all the numbers are the same (EIN) which is what your company was saying was incorrect….sorry to say you won’t be seeing me as a loyal customer any longer

  102. I was very upset that the versions were changed this year. I filed early and had to upgrade twice during the process. The 2 upgrades cost an additional $43. I got a $25 rebate (why not $43?).

    Now, I see that people who buy at Costco, like I did, will get a free upgrade to the correct version. Also, the base price on every version has dropped from when I bought it.

    So because I filed early and invested in Turbo Tax I had the inconvenience and expense of extra upgrades. And, I didn’t get as much value as people who waited.

    Who was the genius that decided to change the version around? You have lost a lot of credibility and cost me extra money.

  103. this is the last year I will be using Turbo Tax. I have successfully used for several years but this year is a nightmare.

    I have had problems with the filing, understanding my status, ben told that my ss number has been used etc. I cannot get anyone in customer service to find out if it is an identity problem or a software issue.

  104. i just filed my taxes last night and was double charged for your services i need to know who to contact to get this matter taken care of i have used your service for many years and would like to continue to do please contact me and let me know if you plan on correcting this mater as soon as possible you have my email address and would appreciate an answer as soon as possible

  105. I worked with a lady named “Mary” by phone on 17 Feb with Turbo Tax for almost two hours – she tried to ‘download your software Premier on to my computer – she took my charge card number and charged me a total of $96.74 but nothing was downloaded. She tried to tell me my computer was too old. I asked her to credit my account for the $96.74 but she refused! She told me to call back the following day, well, I’ve been trying now for two days and cannot get through nor does your robocalls take my phone number. What should I do?

  106. I have used TurboTax Deluxe for many years for myself and my son. This year I completed my taxes in TurboTax Deluxe ($49.99). I live in one state and work in another so I have to pay for an additional state ($39.95). In previous years it would let me E-file my Federal…this year I got a message saying since two states were involved that I could not E-File so I had to mail. Then I proceeded to do my sons in TurboTax Deluxe where I needed to enter sale of stock and got the message that I needed to upgrade to TurboTax Premier ($31.99) which I did. Paid the extra amount. Requested $25 refund as per the email they sent to TurboTax customers.
    Since I upgraded from TurboTax Deluxe to TurboTax Premier it would not open my tax return….thank goodness I had already printed it. When it was all said and done I got both our taxes done but was extremely glad it will be a whole year until I have to do them again. Ended up costing me over $100 but I do get $25 back. Not sure about using TurboTax next year.


    I am very dissatisfied!! I am not one to complain much, but I am very unhappy. First off, the price-I clearly got ripped off. I paid $183.00 for purchasing Turbo Tax online. After finding out by numerous friends and relatives that they paid much less by purchasing the software at a store. I have been using turbo tax for years. How is this fair? You have no advertising or anything to let the public know that it is MUCH CHEAPER to purchase Turbo Tax in the store!! Second, and this is a big one, I put my trust in your company to keep my personal information private, and due to Turbo Tax my Identity was stolen. On Feb 3 this year i went to file my taxes on your so called wonderful trustworthy site. Well, a couple hours after filing my Federal and State taxes, they got rejected. Thinking maybe i made a mistake, I went back and looked over my 1040 from last year and this year. They were both the same except for the income part. So I filed again. Gee what a surprise once again my taxes got rejected. The rejection said error someone filed under my social security number. This is everyone’s worst nightmare!!! You can deny till your blue in the face that MY INFORMATION did not get stolen from your site. I definitely think otherwise. I tried reaching out to your Tax fraud hotline, but after waiting for an hour and 2 min, and 48 min the next day i was exhausted, and I don’t have time to wait that long. So i guess the question is what can you do for me now as the dissatisfied customer that over paid and got their identity stolen?? I contacted the IRS, FTC,LOCAL POLICE,LIFE LOCK. I spent over 24 hours of my time trying to clean this mess up when I did nothing wrong. I would like to hear back from the Manager, general manager, owner or someone else who is in charge ASAP.

  108. Never again will I use Turbo Tax, NEVER. I’ve been a faithful customer for many years, but not being able to contact anyone about not getting my return because TT deducted my State filing fee from my Federal return, not to mention the very small print that says we’re taking a fee with it as well. ABSOLUTE BS! I am contacting the IRS and letting them know that they released my return to TT on Wednesday 2/18/15. As of today, I’ve still not gotten my return. People who filed after me have gotten their refunds. Crappy customer service. H&R Block it will be next year!!!

  109. Hi, I just finished my return and get to the point to pay.
    Unfortunately my credit card, which is from a USA institution, has my outside mail address, so I can not charge it over the web to fill my return.
    Is it possible I call and pay over the phone.
    Looking forward to getting back soon.


    Reginaldo ZAnella

  110. Very dissatisfied! Completed my federal refund and then proceeded to transfer info to state return. However I was not required to file a state return, but did not realize this until after I had already paid for it and it was already calculated into the total so I initially thought I had to do so. Called customer service and they denied a refund because I used the software (small amount of interest was automatically transferred from my federal return). Maybe I am wrong but I thought we paid for this software for the knowledge of tax rules / regulations? Suggestion…. Maybe install a feature where the software notifies residents of certain states that they are not require to file a state return!!!! Because obviously most of us are not professionals ! But I will be goiing to one next year!

  111. I’ve used TT for years, but this may be the last year. So far for the Premier 2014 version I HAVE FOUND THREE BUGS.
    Typical. As with our country, founded by genius, now run by idiots.

  112. The program is acting up causing a return from the information submitted. When I call Customer Service it says no one is available until January 2015 and to call IRS for the status of my refund.

    You pay for a service and there is no one to assist you…. will not use again.

  113. I agree with the 130 comments noted above. Been a loyal customer for over 12 years. I will not pay for vendor greed. Will find another tax product in 2015.

  114. People’s identity continues to be stolen via this software. I helped a family member file there taxes via Turbo Tax the end of February and we are finding out that there identity has been stolen! I thought this problem was fixed I guess not. I will be using another software next year. This has happened several times to people I know.

  115. I have tried repeatedly to contact turbo tax to upgrade to premium turbo tax and I will sit on the line for at least an hour then I get frustrated and hang up. This is ridiculous there should be better customer service help. How do you stay in business with this kind of customer care??????

  116. I have tried several times to upgrade to premium turbo tax and remain on the line and my call is never answered shortly. To date. I have called three times and waited on the phone for at least an hour and have not yet spoken to a human being. This is horrible customer service. Why are you like this? Why can’t I get the help I need? This is terrible.

  117. I have tried several times to upgrade to premium turbo tax and remain on the line and my call is never answered shortly. To date. I have called three times and waited on the phone for at least an hour and have not yet spoken to a human being. This is horrible customer service. Why are you like this? Why can’t I get the help I need? This is terrible.

  118. Just finished my 2014 taxes. It is the last year (after 15 years) that I’ll use TT. Customer service doesn’t exist. Classic bait and switch and they think it will be better with a $25 refund. This is a classic case of a CEO without vision or leadership. Even looking at switching out of Quicken and severing all ties with Intuit. Like to see this one explained in the 10K, how do you document stupidity……

  119. Totally disappointed with the 2014 TT format. You have added cost adders and suggested e-cards to buy. Last year was far simpler and no bulky, time consuming attempts to add to your bottom line. Definitely will consider another on-line preparer for 2015.

  120. I am done with Turbo tax. I called their customer support to find out which of their editions would support the sale of a personal residence. The customer support person told me to contact an accountant. I told her that she should know her product. She hung up on me. I will not use Turbotax this year or ever again.

  121. I’ve used TurboTax the past 8 years to prepare and file my tax return, including schedule F for our ranch income using the Premier version. This year, TT required me to spend another $10 to upgrade to a yet more expensive version in order to prepare the same return and forms as in prior years. As posted by others – good luck getting real help or a real person to provide assistance. I paid their fee simply to finish all the work started in the return. I’ll be switching to another software company for the 2015 tax year.

  122. I have been using Turbo Tax for the last 20 years or so. Never had any problems all along. Hence continue to use their products as usual. But this year nothing is working for me. I finalized my tax returns & finally I thought I was done, when I tried to transmit, I was unable to transmit my returns. There was a message to fix the error before transmitting. I couldn’t find the error, no one was able to assist me to find what error I need to fix. Sent e-mails after e-mails to Turbo Tax with no reply. just few days ago I got a reply to use “VAR” as an adjustment code. Which I did. yet, nothing happened. I just can’t file my returns.

    I have no other choice, went to seek help of a professional tax man.

    Frustarted with Turbo tax services

  123. I’m just trying to ask a simple question: I owe taxes this year and need to check if I’m signed up for auto debit or if I have to mail a check to the IRS. I’ve been on hold for the better part of an hour with “customer service”. I have so far talked to one automated voice system and zero human beings.

    Does anyone work at Turbo Tax and can you answer my question please?!? This is ridiculous.

  124. Keep getting rejected by e-filing, even after correcting the errors. Can’t even talk to a person. Probably not doing my taxes via Turbo Tax next year!

  125. I went through the filing process, INCLUDING paying your “free” fee! I was requesting an installment plan, it asked for banking info. While I was getting that info it logged me out. I have no idea if my taxes have been filed. All I know is I was charged 54.99. I tried to login and it did not recognize my info. If my taxes have not been filed, I expect a refund.

    Thank you,
    Debbie Bunch

  126. I filed my taxes 4/11/15. They were accepted by TurboTax and electronically submitted. ! hour later TurboTax informed me they were rejected by the IRS. They said “don’t worry, this happens and we will help you fix it”. TT told me to take a look at all tax ID numbers and our SSN’s, something was typed in wrong. Spent a great deal of time on Monday reviewing all the numbers. Everything was correct so I resubmitted. 30 sec later I was rejected again, this time with an error code. TT stopped contacting me to help. My research determined that someone used my SSN to file a fake return. How do I go about getting, at a minimum, my $24 fee fee for e-file with the state. Its impossible to contact anyone at TT for any type of help if you are not looking to ‘buy’ something from them. I want nothing to do with TurboTax from this point going forward, and plan on letting the entire world know about it!!!!

  127. I don’t think I will ever use Turbo tax again. I sent my turbo tax in because it was completed with no errors and got a message back saying it was not excepted. So I went thru the routine to find the error but there was none. I did this 4 times and even went to the local IRS office 3 times to find out what was wrong. Went thru the IRS get a password to send them. Finally I just printed it out and mailed it in.

  128. I will never use turbo tax again…Had lots of problems with system, could not print any of my returns…Thought I was paying for electronic filing, they took my info for both state and federal but I still was not able to print any of my copies.
    Never received my city forms…Customer service is of no help. So I now have to pay another person to file my taxes for 2014 late……NOW SEEMS SYSTEM IS NOT WORKING AT ALL…NEVER AGAIN

  129. Turbo Tax kicked me out of my account on April 15, 2105, and I am still unable to access the account. Repeated attempts to reach them by phone have been unsuccessful and there is no other immediate way to reach them. Today is 4/19/2015 and I am still unable to access my accounts. Had to go with another tax service, able to file on time with them. Thanks Turbo tax for your availability – stellar job!

  130. I want to know if someone file me on taxes because if did so they had no rights to please contact me if someone did and a name

  131. I had difficulty with the TT program. The program asked me for an
    entry from my 1099 B financial statement that was not furnished by
    the brokerage firm.
    Since there was no entry, TT would not file my taxes
    electronically with IRS and state . After paying for a state
    e-file, I had to resort to file my returns by mail one month after
    the deadline. I did make all tax payments prior to April 15th, however. I doubt if I will ever use T.T. again.

    John Wong

  132. Turbo Tax is sold as a error free tax program. Sorry to say it’s riddled with errors. I had multi-state forms to fill-out found the main fed program entries DID NOT transfer to the variuos state forms. I miss one entry for a wisconsin non-res form.. Cost me a penalty + taxes. They also charge extra for state forms.
    Using Turbo Tax for the last 8 years, I find the tax program worst each new year. I won’t recommend this program anymore. It’s just just not very accurate. The designers must be in India now.

  133. When filing, there is not a book to go back to read, or a chat to ask questions, when you get stumped or don’t know what is the outline of how many businesses you can add onto same 1040 Form. Now I cannot print off any forms, and they are confusing my office business to my rental business on Sched C and will not allow me to fix in Smart Check.

  134. There is no longer a phone number OR email address to contact them. You can’t contact them. I WILL NEVER USE THEM AGAIN. TURBO TAX SUCKS!

  135. TurboTax has sent tax returns for someone named Mouhamadou D. Badiane, 105 Alice Street, Williamsburg VA 23185, to the printer in my office. This material contains very sensitive information like his Social Security number. I have no idea who this person is nor why these documents wound up on my office’s printer. I intend to shred the documents unless otherwise advised.

  136. I find it exceedingly difficult to speak to a live person when trying to contact TurboTax customer support. You are advised you will be contacted with one return call, which you never receive. I would advise management to improve its customer support and contact information if they wish to maintain their customer base. Competition is the best inducement to efficiency! I would seriously recommend you improve your customer support.

  137. After 10+ years of preparing tax with Turbo Basic $49, Mid way thru 2014 tax software advised to continue had to purchase Turbo Premier for additional $79. At that time I saw no additional questions or advantage (IE larger return) only the fact I now own two editions of tax software and am out an additional $79. Way to go Intuit, screw a long time customer out of hard earned cash, I also notice the CEO’s bonus was a bit larger last year.

  138. Got hood winked into purchasing two copies of the software, then got a nice letter from Sasan Goodarzi, General Manager stating they fixed the problems from last year. How about fixing your error by refunding me the extra software I was forced to purchase.

  139. The absolute worst customer service online! I’ve tolerated the aggravation because the program is fairly easy to follow but this will be my last year using them. For the second time, I’ve gotten to a point that was not addressed in the description only to be told I will have to upgrade before I can finish my taxes. Contact hours are limited and when an issue like this arises on Saturday night, you have to wait until Monday to talk to anyone. Enough is enough and I am done with them.

  140. I am having a terrible time trying to get customer service to assist with Turbo Tax 2014. I purchased the program in the fall of 2014 and downloaded it but could not find it on my computer. I went on line and started the on line version and upgraded to the home and business and have been filling it out on line. I cannot access last years information that I have in my computer and I cannot get in touch with customer service for help. I have been using the program for several years but this may be the last year for me because it is much harder to use and I cannot get help. I have paid twice for the program.
    Thanks, Merritt Johnson

  141. Customer service is non-existent with Turbo tax and all phone numbers do not work. Best you look for another service than waste time contacting.

  142. Terrible customer service. Yanked me into buying the California State Return for an extra $39.99 so I can file electronically. E-File failed in edits the system could not correct and the Customer Service Phone line is no longer staffed on 10/14/15. What a rip off!

  143. Phone is no longer in service. Recording refers to TurboTax website. It is
    extremely frustrating and discouraging, if you are seeking operator support.

  144. I filed my 2014 income tax report online in April 2014 and the government says I did not file it. There is no number at which Turbo Tax can be reached. The one listed here and online is no longer good. No human contact available.

  145. I am trying to help a friend get a copy of his 2014 return that was filed thru turbo tax. He is not computer literate and the person who did his taxes last year is recently deceased. Can he call and request a copy be sent to him via fax of snail mail or to another email address or what can be done to get him a copy of his 2014 return?


  146. I did not order a Turbo Tax disk this year because I have some one doing my tax returns.

    Will be glad to ship[ back to you.for refund.

  147. The web site promised a return call in 5 minutes. Hard to believe and I found that my doubts were supported. What is it with this company? Trying to get a simple problem resolved was impossible. I guess they don’t want my business. Time to find another company.

  148. I filed my tax return for this year about 7-8 months ago. It now being December, slowly coming up on Christmas, I am getting extremely worried as you guys sent me my pre-paid card and the pdf file with all my info which is saved on my computer. No matter who I call whether it is you guys or the IRS or any other tax service in my area no one can explain to me why it is taking what will probably be over a year before I even see a cent of my tax return. WHAT IS GOING ON!? I am a working part-time student and an extra $2000 could really help me out. It’s my money…so where is it?

  149. I have tried to buy the 2015 Tax program and you ask me for a password and I have never used one.
    I tried to enter one and your system doesn’t work.
    How do I get the 2015 program [down load]?

  150. Worst customer service ever encountered. Unable to access my account for months. Want to download free Quicken offered with new purchase. Fat chance.

  151. You people should be ashamed of yourselves. I called 3 times yesterday because I got a letter from the IRS saying there was a mistake on my 2014 taxes. First 2 times I called was put on hold, then all of a sudden I was disconnected. Third time I call was on hold for over 20 minutes. Is this the type of support you people give?

  152. I initially started my 2015 federal and Arizona state returns with turbo tax a few days ago, and it showed a federal return of a little over $6,660 and an Arizona state return of $119. In the end turbo tax said total completion could not be done until other forms were available (approx Jan 4 for most forms). I went back into turbo tax today and it shows my Federal tax return will be $2 and my Arizona state return would be $55. I would like to know how it changed so drastically from previous years as nothing but figures changed a bit, and how could it change that much from when i completed most of it a few days ago until today?

  153. I need a temp password so I can get in my account I am not having any luck with the code since I am using my phone. If you will send me a temp password so Ican change it

  154. Someone is getting into my taxes changing numbers and dependents I need my taxes fixed so they can’t do anything else phone number to turbo tax

  155. TurboTax has no phone number where a new client needs and wants to talk to a representative. I don’t understand this company. Too many secrets. sorry bye bye

  156. I am a Schedule C filer and this year formed a 2 person LLC. I need to prepare and file the K1s and then the Form 1065. Which Turbo Tax program should I be using?

  157. I’ve used TTax for many years and have always found it effective. When I went to download this year’s forms it was set up for a Mac download and I wanted to change to Windows. Called customer service for help. Cindy answered. She took control of my computer and never did get me to a place where I could change my order. When she told me to go ahead and download the software, she indicated it would cost me $211 for the Premier edition. When I questioned that price, she became very rude and hung up. She posted some kind of semi-obscene page and then shut my computer down before I could regain control. I’ve never had a customer service call like it.

  158. i need to ammend my federal taxes that i filled out jan 16th and its been accepted already.. how can i do that , i need to add schedule K-1 amount line 11 A C

  159. You have a bug in your free system. If you go to 2 people filing and put in 1099-R for one person and then put in a 2nd person with a 1099-R it knocks out the first person. When you try it you will see what I’am talking about. Used your system for past 10 years with no problems. Thanks.

  160. I would like to order a Turbo Tax CD-Premium. You have made it very difficult to order by email. Please tell me how to proceed.

    Sincerely, E Valenzuela

  161. Had nothing but problems with Turbo Tax this year…..did not file,…..want my money back……will NEVER use them again.

  162. Horrible service Turbo tax locked our account and wont unlock it. We used them for the last five years. They have lost our business and trust.

  163. Customer service sucks. I found a glitch in their system and can’t seem to get a hold of anyone . have sat on hold for hours only to be disconnected and have to start the 3 hour plus process again. They cant even find internal numbers or emails on their own system. If I didn’t already pay for this crappy service I would have gone elsewhere and that still might happen

    Service sucks

  164. In the beginning I clicked on the $29.00 refund plan to do my taxes. At the end I was charged $54.99, instead. I called customer service twice to have the fee correctly changed, I spent about 11/2 hours on the phone while the associate on the other line kept putting me on hold while he checked with someone else to find out how to correct the fee. Bottom line was that I had to go back into my account while he tried to help me navigate to where I was supposed to input my service code, both of us were unable to find it.

  165. Horrible. Even the number posted below is just to a recording that says it is no longer valid.

    As I received an e-mail saying my account was hacked I really wanted a person – not continued on-line vulnerability.

    This is really shaking my confidence in Intuit. Who does your analysis? You may need to rethink your management and development team criteria.

  166. longer valid.

    As I received an e-mail saying my account was hacked I really wanted a person – not continued on-line vulnerability.

    This is really shaking my confidence in Intuit. Who does your analysis? You may need to rethink your management and development team criteria.

  167. I’m so frustrated with the fact that I cannot file without downloading more sofeware for a price. I’ve been doing my taxes with Turbo Tax since 2006 and never had a problem. I can’t do it on my phone or any pc I’ve tried it on and accomplished it before. I believe this year I will be going with another company.

  168. I have wasted a whole day trying to open Turbotax that I purchased. I have a MAC computer and needed help because their support is terrible. I called them and they were going to call me back in 15-20 min. Didn’t happen. TERRIBLE CUSTOMER SERVICE.

  169. called at 7:45pm at about 8:30pm was connected with support which transferred me to another sections and it is 10:08pm and still on hold for a question\
    reason turbo tax will not let me file

  170. Please investigate
    Received scam email (after filing my return) from
    Wells Fargo Online

    With your letterhead, here is the msg – I did not respond

    Dear Turbo User,

    We noticed a slight change in your Turbo information. Kindly use the link below to confirm your details.

    -Click Here

    Failure to verify your details will make you exposed to hacking threats and unable to file your 2015 tax refund.

    Online Customer Service

  171. I filed my taxes with you last year and I moved and need a copy, but my email, phone number and address has changed. Is there a way that I can retrieve this information? I do not remember my password or username.

    Please help me!!


    Kimberly Allison

  172. i am being charged a federal filing fee and a state filing fee.i paid for my software from walmart which i do every year. Why the additional fees this year

  173. I’ve used TurboTax for the last seven years and have been very pleased. This year I paid the usual $60 for my disc. When I was done with my taxes, my Federal filed correctly. I always print and send in my state tax. Every time I print my state form, it has dark spaces indicating the file is incomplete. I’ve re-editted several times to no avail. I tried to contact Turbotax but the phone number is no longer valid. I think it stinks that at tax time Turbotax has no one available for simple stupid glitches like this. If I don’t get some support REAL soon, I’ll never use Turbotax again!!!

  174. My bank gave me the wrong routing number. So I filed my taxes using the right account but wrong routing number. How long will it take to get a paper check in the mail?

  175. I had Turbo Tax Deluxe. I upgraded to premier on line. I’m almost done with my taxes. It told me to update Turbo tax, it is not and its frozen there with 11 minutes to go I have tried several times!!

  176. Your customer service phone support is worse than terrible After waiting on hold over 90 mins today I reached someone named angel who didn’t have a clue Said she’d transfer me to a tax expert, but she transferred me back into the queue so I could up my wait time to 3 hours.

  177. I have been satisfied with the product in filing my taxes the past few years but I am not impressed with customer support. I called support at approximately 2:20PM EST today. Rep was courteous but the experience was similar to talking to someone who could not comprehend and appreciate the problem or did not care. She stated that I could have filed, the IRS would have rejected my return and I could then file an amended return. Go figure.
    The reporting incident is 415129913. I was transferred to her tech supervisor at approximatley 2:34PM EST and the time is 3:23 and still on the line waiting.
    I am trying to report an apparent software glitch but not having any luck. My returned showed I was receiving a $62,000 refund when it was supposed to be $4000 and this did not raise a red flag. Showed a very low risk of being audited. A federal withholding of $62,760 on a $8336.40 income should be a definite red flag.
    I am disconnecting my call as I do not have any idea whether I am being blown off or it this long of a wait. Very, very dissatisfied.

  178. Would you please stop sending me e-mails about fixing my return. It cannot be fixed and re-emailed. I fixed the error, but Keep getting a message to paper file an amended return. How can I fke an amended return when I have not even filed an original return. I have sent in a paper return with the original W-2 from my employer and hope I receive my refund. If not, then they can go to hell. ALso, I will never use turbo tax to e-file my returns again (or in fact any other tax service that offers e-filing).

  179. Need someone to contact me to cancel IDNotify after reading disclaimers & finding out they DO NOT PROTECT YOU IN CASE OF AN IDENTITY THEFT SITUATION WITH YOUR TAX RETURN!

  180. I am telling you that if you keep paying all these people to do your commercials I am done with you to do my taxes. that is what I pay for not going to happen

  181. I purchased 2015 Home & Business from I called Turbo Tax as I had a problem downloading the free state. I waited one hour for a call back and talked with a girl named Trisha, who did not know what I was trying to say and kept putting me on hold.
    She told me to go to the retailer that I purchased the CD from. I had to explain numerous times what was wrong and she did not understand, and told me that I tried to get a state for free. She said that she could not see that I bought a program. I explained to her three times that I bought the CD online and came with a free state, which I downloaded the wrong one, and wanted a different one. I was getting very upset with this and asked for her manager, and she told me that one was not available, someone would have to call me back??
    I ended up purchasing it and it still don’t work. What am I supposed to do?

  182. I believe TURBO TAX should change the name of its support group to
    You need to increase you sales each year to stay ahead of the competition .They do not seem to have a clue on how to do that.
    I heard his name is Brad Smith
    Good Luck Brad,
    You are going to need it

  183. If things go well your company is excellent as has been my experience since 2007. But this year I made a filing mistake and trying to get some help was the experience from HELL. Two attempts to contact by e-mail and phone meant waits up to a hour for a call-back….Twice! Then put on hold for an “expert” but I gave up after 50 minutes. Companies that cannot give good service when their customers have trouble are companies that should not gain repeat business. I’m out of here!

  184. I recently did my taxes on your program, the IRS web site said my money was sent to my bank already, and nothing was there. So I called them after the amount of time stated and they said that I pressed 3rd party processor or something and I know I’ve done other people’s taxes the same way and they have gotten their money already. And now the IRS is telling me that turbo tax is holding my funds. What do I need to do to get my money back?

  185. Spoke to Taxpayer Advocate and my return was sent to TurboTax’s Green Dot bank last week. Well . . . TurboTax hasn’t passed it along to me. I’ve spent days on hold with them. When I finally do reach a customer service rep, I’m shunted off to another 50 minute hold . . . until the clock runs out and they close. This has been going on for days.

    They’ve never called me back despite repeated requests.

  186. Need some questions answered about how TurboTax calculates long term capital gain tax. The tax they are coming up with when I enter our numbers is way above what it should be. I called the 888-777-3066 tonight and left my number for call back. When TurboTax called back the person couldn’t help me with the subject and referred me to another dept. I was put on hold for almost an hour and finally hung up. I’m totally dissatisfied with the customer service.

  187. Service has been awful. I used turbo tax last year and thought everything was fine until I received a letter from IRS indicating that I owe them money ($352). After making 2 trips to IRS, finally I just paid it thinking it was minimum alternative tax. I TRIED to call to talk with someone but could not find a number. Similar to what is happening to me now! I would like to try to use it for 2015 but am reluctant if I cannot get any support for miscalculations on turbo tax. Can someone please call me! 571-488-5333.

    thank you

  188. Service has been awful. I used turbo tax last year and thought everything was fine until I received a letter from IRS indicating that I owe them money ($352). After making 2 trips to IRS, finally I just paid it thinking it was minimum alternative tax. I TRIED to call to talk with someone but could not find a number. Similar to what is happening to me now! I would like to try to use it for 2015 but am reluctant if I cannot get any support for miscalculations on turbo tax. Can someone please call me! 571-488-5333.

    thank you

  189. I Feel like I got totally screwed. Got stuck in a perpetual loop when it came time to fix my federal and state. 2nd time in 3 years this has happened. Had to file by snail mail, no rapid refund for me. Thanks for nothing Turbo Tax and sooo long!

  190. i have been using your service for last ten years . this is the first year my total return papers were not put into my saved file. I need everything I put into the computer to have a complete file. If I dont hear from your company this is my last year of using your service . Your customer service doent exist its a joke

  191. I am getting the following message: We can’t file your return because the government is still working on finishing up certain tax forms that are in my 2015 tax return: Forms 1040, Schedule A, 8863, 2106, 8283,. I find it hard to believe that these forms are not ready when the IRS has been encouraging people to submit their tax returns this asap.

  192. Several serious problems with turbo tax 2015 – Since I purchased a discounted Deluxe version from Pentagon Federal Credit Union – I was not able to download the software till I had completed the forms and paid for the service – I was never able to download the software – This was very inconvenient for me – Also had major problems with SSA 1042S R form as it was not recognized by Turbo Tax –
    Also the forms did not recognize foreign state or zip codes and that created major problems in completing the return – I have used TURBO TAX for over ten years and this was the worst year yet and my last – None of my previous years were reflected in my account – TURBO TAX HAS THE WORST EVER SUPPORT SYSTEM – THERE IS NO WAY TO CONTACT ANYONE WITH A COMPLAINT –

  193. I will never use turbo tax ever again….i should of have my return yesterday….i am very disappointed in this service…dates are giving for a reason. I feel that this whole situation has been handled unprofessionally….i will be telling all my family friends not to use your service….very dissatisfied

  194. I’ve used turbo tax for years but won’t next year, The IRS is holding my refund to verify my income. I don’t even clear $29,000 a year and they want a check statement. I don’t understand and Turbo Tax said everything looked good. I’m very upset cause I filed 1/28 and if I hadn’t called yesterday and then today got a tax advocate involved I would not know what was going on. Lost a customer over this.

  195. This is my tenth year with Turbo Tax, and probably my last. In 2014 the state tax portion would not open. After an eternity on the phone. I finally talked with a rep. I was told that the TT disc was corrupted, and was sent a new version on line, which fixed the problem. This year, same problem, cannot get to the state portion, and spending hours on the phone adds insult to injury. Something has happened to Turbo Tax that makes it virtually unusable. From here, it looks like Intuit doesn’t want us to buy the disc program so they can sell it directly.

  196. This place is a joke. They are very unprofessional . Go to H&R block. They are much more professional without the headache

  197. I’m in the process of completing my tax 2015 tax return. I erroneously completed form 8885. Turbo tax said to contact customer care to find out how to delete it? Please let me know. T.Y, Melissa

  198. What happened this year? Last year we made about $2000 less, and got money back. This year I did my taxes on Turbo Tax Delux four times, and each time it had us paying in around $7000. After four tries, I went to Tax Act, and Tax Act figured we had to pay in $478.00 to the Feds. It shouldn’t be a mistake I made, I double checked each entry. So disappointed.

  199. I left my phone number for customer rep to call back, They called back and I answered in one ring. only to get recorded message said, said, sorry, we missed you, please call back! What kind customer service is that? Please help! my phone number is 512-936-2556. Support ID # is 416149298

  200. Turbo tax Filled out my Indiana Income return, where I paid in $540.00 and they filed my return that I paid nothing in and that I owe Indiana $534.00.

  201. I want to inform you that your charging another $34.99 for paying for the Deluxe package isn’t made clear enough for John Q. Public to see that they are getting socked twice for $34.99 each time – and after the Process of the Refund it is too late to retrieve and pay by credit card which is supposed to be cheaper.I will never be able to afford to have $69.98 taken out of my Return off the top. Not happy with this issue. Thank you and think about refunding this loyal customer and have a good day. Dena Landry

  202. I am very disappointed with this service. I filled on 01/30/16 and still have not gotten my refund, however found out that my funds are being help by SBTPG and now they have charged me along with Turbo Tax. This is horrible service and will never use again. I have paid $84.98 for something that was supposed to be free. As of 03/03/2016 still have not received refund.

  203. I am very disappointed in the state tax part of turbo tax, I had paid to have it efiled and it was then rejected and stated that I could only file it by mail so I tried to get help by email and to leave my number to be called back and I never heard back from anyone. I pain to have my taxes efiled and now I think I should be refunded the 36.99 that I paid for this service which I did not received.

  204. Do Not Use Turbotax, they do not back their product! We used their software in 2013, after typing in each W-2, the software placed the amount I paid into Social Security under my wife’s number. Two years later I received a bill from IRS for the extra money that was refunded to us. I contacted Turbotax, they told me I must have typed it in wrong, and would not accept responsibility for the mistake. I asked them,if I typed it in wrong, why wasn’t all the information from that W-2 put into my wife’s entries? I didn’t hear back from them. They claim,everything is double checked! Not the case, This year we used a different company, no more Turbotax!

  205. I used this email for my son and I used my other email address for me I want to use this email for me as well because I can not access my taxes on my other email address

  206. I can’t access turbo tax because I can’t change my password. My secret question is correct yet your system rejects it. I need my 2104 tax return that I built on Turbo Tax. For reasons I don’t know the return did not save on my Mac. Tried your long way to reset my password and all it did was return me to the login page.

    Your system is terrible for your customers.

  207. never again outrageous fees hang up looong waits for no help !

    my state of nj and federal were issued to turbo tax on the 1st of march.
    more than 24 dys still no refunds on either ?
    when confronted they denied ever recieving it a turbo tax holding acct

    thinking odf doing a fedral investigation and suing them for fraud !

  208. Customer service line stinks! Was disconnected 7 times after being given a “special line” to call. Getting through to a human is impossible. Even more frustrating, for a 2nd straight year my tax return identity has been compromised and I can’t get a human to discuss it with! ARGH!

  209. i tried to use your tax program, but forgot my password. every time i tried to reset the password it had a password allready and wouldn’t let me reset. could you please clear for a new start? thanks DOUGLAS OTERO. 360-631-1407

  210. I am highly disappointed in turbotax and WILL NOT be using yoyu next year for my taxes. I spent75.00 dollars on your software updates and I have been waiting over six weeks together my refund which I still have yet to see! I called a advocate and there wasa MAJOR mistake on my w2 that you should of caught before you sent my file ! That’s why I paid for the software. A waste of my money! I called twice for assistance and they could not answer any of my questions. I would like my money back because you did absolutely nothing for me

  211. I’m going sue turbo tax if I don’t get my money back !!! I had a major mistake on w2 that they should of caught ! I called them twice and they were of no help at all and still no refund. I have already waited two months for. I had to gets advocate still waiting for refund. You need to be shut down taking hard working people’s money for a services that are awful!!!!

  212. I am thoroughly upset with your company. I have done my taxes for the last 5 years with you guys and being charged twice, and the system saying there is an error and my card will not process, stops me from being able to file and I am out of money, 140+ that is my business money. Also, for the last 5 years I have always done paper bills and the money sent to me, you no longer allow paper bills to be sent when you will pay what is due via mail as well! And on top of that not being able to speak to anyone and it being automated is making this situation more frustrating! Putting you in a wait line and not being held on the phone, is very not a better way in customer service! I want to be fully refunded the money and I will go elsewhere because I have always been given a student discount and paid sole for state, this year that is not the case and I will go to another company I know that will honor the discount I have been given!

  213. Hello my name is Clarence Hogue and I wanted to file my tax with your free service but I can’t get pass the password part it keeps saying use a password that I haven’t used before this is my first time trying to use turbo tax.

  214. Their ad is very misleading and a lie. I filed with TurboTax and got charged $34.99 for FEDERAL and $41.99 for STATE. I should definitely have no concluded the filing but since I had already put all my tax information into the system I did anyway. I was charged heavily when I was supposed to have it done for FREE or close to it.
    I will never use TurboTax again. Nor for my personal or business.
    Extremely disappointed.
    “Start for free and end up paying almost $80”

  215. The Federal Taxes we cannot get Turbo Tax to be given a sercurity code to e-mail. It seems the e-mails are mixed in with the program and cannot open the tax program and e-mail at the same time.—no code written to e-mail. We were on line for 1 1/2 hours with a tech from Turbo-tax. Should the Tax program be on File Manager on the computer? Janice Kilbourn

  216. can not acces account to correct error on filing. tried several times for password change and no password would work. I paid for this service and now can not get help I need.

  217. I filed my state return and turbo tax said it was accepted. It has been over a month and I have not received it. I have made multiple attempts to contact turbotax with no avail.

    Not good.

  218. filled out tt this year, have used the past 3 years with no problem. This year they said I owed $1000 more than last year, with no change in income. Tried customer service… the Call me button. tried 5pm Friday, tried 6pm Friday tried 8 am sat. tried 9am sat. tried 10 am sat. If they have limited hours they should say so. Finally went to library picked up old fashioned forms, This way I owe less than last year.

  219. Contact number: 3363071882….letter from the irs wanting additional information and I paided extra to keep this from happening

  220. I received a letter wanting additional information and I paided turbo tax extra so this would not happen

  221. You have lost me as a customer. Why can’t I call you? I do not have a computer that will go out on line. This is borrowed. Already hard pressed to get a computer that works I now have bought a product that has no way of helping me. REALLY??? I have used TurboTax for 25 years. Not a great way to treat your customers. Think about their needs, not just yours.

  222. Hello, I’ve been trying to get a support phone number. I have sevee arthritis and it’s painful to use the keyboard. Can you please help?

  223. I have used Turbo tax on my computer for over 10 years. This year I could not seem to get out of the on line version. I finally did my taxes with that version and went to do my son’s taxes. I was very disappointing to read that I had to pay for Turbo tax a second time to file his. If I file all the taxes I usually do for my household it will cost me almost $600. I do not have that much cash to spair! I am very upset that I did not know that on line is only good for one return. I am not pleased.

  224. what is this,turbo tax doesn’t have customer service you want 40.00 from a different vender to answer a question this sucks I filed my taxes with you paid my 100.00 I have a question geez

  225. I filed my taxes with you,I have a question But you want 40.00 from another vendor I thought you had customer service???????????????

  226. So I filed my taxes on February 20th and it was deposited into turbo taxes bank account on march 2nd. I’ve been waiting for 2 months now and I need that money. I’ve called the IRS they fixed everything they could and told me to get ahold of you guys but your phones aren’t working anymore. Can you fix it or let me file somewhere else or am I just screwed out of my money?

  227. Turbo Tax deducted their fees from my Federal Return. They also charged my bank account. When calling their terrible customer service, they basically told me there was nothing they can do.

  228. I am using Turbo Tax Deluxe 2015. I signed in for support and they called me when an agent was available. That person was unable to help so they transferred me somewhere else. There is a problem with their software. I have now been on hold for over 51 minutes. After using Turbo Tax for many, many years – I think this will be my last!

  229. Love Turbo Tax, and got many friends to use it this year. However, so long as you no longer support our operating systems it is time to say goodbye. We will not upgrade our OS just to use Turbo Tax. Maybe H&R Block next year.

  230. It is an outrage that they ask for a credit card number to a customer who is troubled. I had a commercial problem, as you sent me the wrong online program. Suddenly I could not enter my estimated taxes, I could not see or print the forms, I did not know what deduction I was getting, all because I did not have the Premier that I had ordered. And everytime I tried to connect I got a truly stupid Hmmmm, your password did not match. Something else was wrong with them, not with me but it did it every single time I came back. Hmmmmm! It is intolerable that there is no phone number ready to deal with a customer problem. They sold me the wrong item and they would not let me complain. Bye, bye, Intuit, forever. Hmmmmmm! There are better items. I believe, this matter should be made accessible to consumer sites.

  231. I purchased the 2015 deluxe online version and the file shows up as a PDF file only. I wanted to do my son’s tax, but I could not download the program. I attempted to call, but was on hold for about a hour, and then nothing. It’s as if someone just hung up.
    I just noticed the same thing from my 2014 tax return. In the order and purchases area of the account, neither is showing up

  232. I have bought the service over the past 10 or so years and now when I have a problem, I am getting a big run around. Makes me think I might look elsewhere for my tax needs, next year.

  233. I tried to charge the 24.99 fee to file my state taxes. The 6 number code that was e-mailed to me failed several times. I was forced to pay the added fee of 34.99 which is to be deducted from my federal refund. Request that the extra fee of 34.99 be refunded due to software error.

  234. Received four letters from VA Dept. of Taxation saying I did not file in 2011/12/13/14 asking for $1200 penalty for each year. Need copies of filing letters for those years. Can TurboTax contact them to straighten this out? Thanks for your input. Irving Starr

  235. Thumbs down, thumbs down, thumbs down. NO help, NO customer service from turbo tax or the IRS

    24/7 help, Not

  236. Can not reach them. I have been trying for a week today. My taxes are finished and would have been to IRS on time but program freezing up and can not get help from Turbo Tax. Will try again.

  237. Been using turbotax for 5 years no problems. This time I have spent 32$ dollars in vain. Ever time I tried to log back into my account it would not let me. Called for help this was a wast of time. Had to go else where to fill my tax I’m through –

  238. Ramsey County, MN sent me a card saying ‘You may be eligible for a special property tax refund, If increased more than 12 percent on your homestead and at least $100 over last year”
    It has !
    “If you qualify you will need to file the current version of form M1PR”. I qualify.
    “You did not do this when doing 2015 taxes”. Can you redo my M1PR

  239. Impossible to contact Turbo Tax. I am hearing impaired and can not use a phone and yet the only way to contact Turbo Tax is by phone.

  240. I am trying to get a copy of my 2014 tax return but do not remember my login or password can u help

  241. I am upset it is June 3rd I filed March 19th haven’t received my refund yet. Just found out last year 2014 I was supposed to receive 8297 and the IRS sent that and I only got 8068 the irs sent the remaining money to a turbo tax bank account where is my money turbo tax and Turbo tax was suppose to send me a gift card for amazon and never received it

  242. I did my 2015 taxes through your program. This was done on 4/18/2016 and taxes were submitted to state of Arizona and IRS. The next day I received message that they were not accepted reason being I had made an error in submitting PIN number for my husband. I was given another PIN and resubmitted but was advised they did not go through again. This happened a second time I resubmitted with the new PIN and they were again denied. The fourth time I entered the correct PIN received when my 2014 taxes were filed and this time I received word that the State and IRS had accepted and all was okay. I owed $898 for Federal and gave my debit card info for federal and was expecting a refund from state for $291. I have not received refund nor has the payment I submitted to feds been taken out of our account. I also had made a correction on the federal forms to indicate a monthly payment I receive from an annuity with a prior employer but had not received a 1094 form for 2015 payments. I added a note that I would get the proper form from Prudential on the form that printed out on the tax forms and wonder if that is causing a problem. I sent an e-mail asking if I should send an amended return and a check instead of my debit card info. I have not had a response and now figure there is something wrong and have to do something to get this corrected. Please advise.

  243. I was informed that I needed to change my log in and password for a stronger
    one and ended up after several tries to change info.calling customer service number where I followed instructions which led me to a place where the person
    on line was telling me I could get 5 years or 3 years It was so confusing and led me to believe I had to pay hundreds of dollars to file my taxes and nothing could be taken from refund. I wanted to get it done on my day off so I had to file elsewhere. It was so upsetting. I’ve been filing with you for years and loved it.

  244. Having trouble being locked out of my account over and over. I will never use turbo tax again because there is no one to speak to over the phone. How rediculous

  245. Good Morning my name is Diana Bennett, I’m trying to find my 2012 tax return to see if I signed it and what my Filing status I filled in. But I can’t find it, I find my 2013 and 2014 just not my 2011 or 2012 hoping you can help me.

    Thank You,


  246. TurboTax said I needed to file a return for rental income for a condo. I bit and bought the $50 Florida state. Turns out there is no personal income tax in Florida but the Florida state program said I needed to file a tangible asset form. I have a waiver for filing a tangible property return so I don’t have to file anything. Of course I didn’t find that out until I spent the $50. Intuit owes me a refund

  247. Having trouble getting TurboTax to correctly use Missouri part-year resident forms. Looked for help online. Finally found a TT online help page. It says
    Sorry, We’re Closed
    Please check back soon!
    We’re sorry! We can’t connect you right now. Please try again after April 24.

    Oh, it’s March 27 now. Thanks a lot, Intuit.

  248. I need a refund since I didn’t use yall to file my taxes for 2016 and want to know who to contact to get my money back.

  249. At the end of your Turbo Tax refund you have the option of deducting your Turbo Tax charge direclty from your expected tax return amount. Using this option will result in a charge of a $34.99 Processing Fee. The fee is charged for processing and paid to University National Bank of Saint Paul, MN. Really, this option is only for those who do not have a credit card. This is not explained well by Turbo Tax.


  251. WORST POSSIBLE EXPERIENCE EVER. I am an active duty member in the armed forced deployed overseas right now. I have been trying to find out how to get a copy of my 2015 return for three days. My account is now locked and there is NO PHONE NUMBER or email where I can talk to someone! I DO NOT want to add a comment to FAQs! My son is starting college this fall and I need my 2015 return in order to finalize his TA! I feel helpless here unable to give my child what he needs. I KNOW there has to be a better way.

  252. I will never use or recommend this product, not only did it not want to file deductions, I went thru a lot of trying to find a mailing address to return for my refund, and I am concerned if I do put this cd in the mail, the address will be wrong. so yeah, bad experience and a lot of unneccessary stress at a very stressful time.

  253. This system has become needlessly complex.. This is my last time. Started in march and on aug 8 I still

    am not done


  254. I have used Canadian Turbotax for many years now and generally quite satisfied with the product. However I discovered one thing that is missing. We recently changed to joint ownership of my wife,s and my investment accounts. There is an option in the program to split the interest income from the the investments between the two of us by simply entering the % when we enter the T form. In the case of capital gains (or losses) not reported on T forms, the only way to do it is to do the split manually and enter it. This is cumbersome and often fraught with errors. Could you please do something with the software so that a percentage can be entered and the appropriate portion would be automatically calculated and entered? During the 2016 taxation process I contacted your customer service department and, I think, technical department, but they could not help me. They admitted, however, that this should be included and didn’t know why it hasn’t been. Seems like a simple thing – can get this added to the standard program?


  255. Support #425773032
    Re: Support Person Ms. Andrea Smith
    I cannot say enough about the support this person provided. She displayed courtesy, patience and the expertise necessary to remedy a problem that I created on my 2014 State Taxes. I have been a long time customer and will continue to be a customer of Turbotax.
    Dennis Rose

  256. I have been using TurboTax for 5 yrs or more. I have never seen A company make it so hard to get my user name and password. Ever time I get their support page it ask for my user name and password which I don’t have. I have called intuit and TurboTax and they always refer me to their sign in and password page. Seems as though they don’t want to resolve my problem. Anybody have any suggestions or do I need to go with another company to complete my tax return?

  257. I prepared my taxes online but there is a hold up to finish/filing. Due to this I have changed my mind about using turbo taqx and have already filed with another provider who submitted my return to the IRS. Therefore when you inform me you are ready for me to continue I will be ignoring thast since I have already filed. Can someone PLEASE acknowledge this request?
    Thank you

  258. dear turbotax…I am appalled with your commercials for turbotax…the 2 I have seen are both immoral and insensitive to say the least…I am letting you know that I will not be using your product for my taxes this year….I am definately boycotting your company….please clean up your commercials!!!

  259. I think this system need some work from hackers because it is a shame that people steals like this. My lights has been out because I have not receive my income tax money from last year, oh and I did not get the state either. You’ll sent both to whom ever.

  260. I have tried all of the suggested activities to install the new TurboTax deluxe
    bought at Costco to no avail. I have been trying to install it on an HP windows 10.
    I get no response at all when inserting the disk. I used the suggestions listed and
    they didn’t help. I’m afraid I am going to have to return it. I’ve used TurboTax
    for years and have not had a problem.

  261. I just purchased a 2017 turbotax deluxe version at a Meijer store in Michigan.
    It came in a heavy duty plastic case that could not be opened by normal means.
    I put it in a vice and used a hammer and screwdriver to move the black tab on top of the case. The tab broke off. There are no instructions on how to open this case.
    I finally used a table saw to cut the top of the case. This method requires safety
    glasses. I think your packaging department requires some better talent.

  262. I have used turbo tax for the past two years, and am very pleased with your service, however this year I CANNOT sign-in due to a forgotten username and/or password. I know you have a very good security system but I need to unlocked/reset or whatever it takes to get back into the system

  263. Turbotax 2017 seems to have lot of bugs. Under Education expenses, I entered two 1099-T for my 2 children. When you look at the summary it shows only one 1099 T or tuition expenses ant not the other. One is showing “0” – zero inspite of entry under tuition.

  264. I have spent the entire day attempting to gain entry to my account. The codes for passwords do not work; it is a continuous loop. I was unable to speak with a representative to correct this issue. I have no choice but to utilize the services of another company.

  265. turbo tax says free but once you start the filing they lie and charge a fee, and I want to reimburse the fund back.

  266. I need a call from a live person. you have sent me codes several times & that does not work!!! I wrote down username & password and now they don’t work. DO NOT Email ME.

  267. I filed my tax return through Turbo Tax on 1/31/2018. I received an email that Fed & State were accepted by the IRS and the State of Michigan. However, I cannot get back into my Return to print it or even look at it. The IRS has no record of it being filed. Turbo Tax has no record of me even doing my taxes now. I went on the website this morning and they have no info on my taxes. I tried to call Customer Service and they say they don’t do Turbo Tax Customer Service anymore and hung up (a recording). I tried to reply to the email and the email address is not valid and it was returned. I think legal measures are my only recourse now.

  268. My State is wrong again this year and I can see by all the comments on here It won’t do me much good to try and get help from you

  269. They have the nerve to charge you for your state tax submission, and then say that “some values are too large and have caused calculation errors” stopping the submission of both returns. TT says they are working on a fix. No estimate for a solution.

  270. Turbotax was suppose to help if you got aduited. They will not help friend he made a mistake on his taxes he is being aduited they treat him dirt I would use this trasy service.

  271. I need someone from TurboTax to call me because I did not get my full refund I have been trying all day to reach TurboTax it keeps giving me input Intel whatever that is and they tell me they cannot help me if I don’t hear something I am going to file a complaint with the IRS

  272. I use Turbotax to figure my federal and IN state taxes. IN 2017, I found a huge glitch in the IN taxes. One of my 1099’s was from my military retirement pay. The state of IN allows a deduction of up to $5000 military pay (active or retired) and I qualified for the maximum. I checked the federal submission and made sure I checked that the income reported was in fact logged as military income BUT when I went to the IN return that deduction was not given in Schedule 2: Deductions, Line 7. I could not resurrect my 2016 return to see if the same situation happened on that return and I did not catch it.

  273. A total scam. Every time I have one thing out of the ordinary, you try to charge me. you are not FREE. I have gone elsewhere for FREE, and will never use your site again.

  274. My name is tricia. I did my taxes and they where accepted on the 12th but ibkeep getting an email saying that the email account is not verified

  275. I never got a response to my inquiry regarding a problem with the cd- it has since been returned for refund (after searching for an address you don’t readily supply)
    I paid for the cd- paid for state return, now have to refile due to errors.
    You used to be the standard- now the product is full of errors

  276. Unfortunately I did not receive a survey form to comment on the person that helped me whose name was Ivan. He helped me immensely for a long time with a great patience and understanding. He talked to me in my native language, Spanish, and I want to give him the highest mark available. You have a great employee in Ivan and his service was outstanding..

  277. I just efiled taxes thru torbo tax and when went back to log in won t let me nor will it let me change password etc what is up?

  278. logged out of turbo tax and went back to login to print forms and won t let me nor will nit let me change password whats up

  279. I am greatly disappointed with my first turbotax experience. The TurboTax software was inadequate to properly prepare my state return. Some simple screening steps would have eliminated a MAJOR ERROR. I was FORCED into buying “expert services” to attempt to resolve the issue. The “expert” who responded did not give me a resolution, put me in a queue for “specialist” and I’m still waiting a day later for a call back. I’ve spent several hours with online help with no answer. After the “expert” blew me off, I went into GOOGLE and solved the (pension) question in 6 minutes. It is clear to me that TurboTax software is incomplete. Now, I need my state return redone ASAP with correct data and I want my money back for lack of any expert help on a very simple question.

  280. TT has completely screwed up my 2017 return and has forced me to an accountant. If this is how my taxes are done, I will do everything in my power to let people know how poor the product is and the complete lack of support. I am just recovering from a severe accident and difficulties with TT has made it miserable.
    David Olsen

  281. I need the mailing address to return the TurboTax program that I purchased at Staples a few days ago. Why is this so difficult to obtain? Why isn’t it on the box that the program is sold in?

  282. I am 85 years old. Turbo led me to believe my Taxes would be “free” considering my age and the State I live in. However this turned out not to be true and was charged much much more than one would expect. I not not happy with the results. I had to pay large fees for Federal and State and still a large fee for Turbos help. I have used Turbo for years and my husband did too prior to his death. I doubt I will ever use it again.

  283. Trying to get customer service with this company becomes impossible, the instant you give them your credit card number..
    No way to actually talk to a real person.
    I got a notice that they sent my completed returns but the gov says they did not get them.
    Neither one of them can provide any assistance other than a computer address.
    So here we are with two of the worst organizations on earth and no directions, your choice.

  284. Your customer service on a scale from 1-10 is a “!”. You have no direct contact information other than “Chat” if one can log into their account. I filed my taxes with your app 2016 and since then I have moved twice and changed my cell phone number. I forgot my username and password and I’m unable to log into my account to get a copy of my 2016 taxes. I have to pay $50.00 dollars just to get what I should be able to get from you but your services are the poorest I have experienced and I am going to share my experiences with my friends and I doubt this message will affect your customer service better.

  285. TurboTax Help Team

    Today at 1:15 PM

    ToKaren Shafer

    Message body

    I was suppose to get a download of 2017 TurboTax business software for Partnership, LLCs, Corp, Trusts and Estates. My CD is damaged. On phone for long time, got cut off and then get a closed case email No call back! No download on my online account.

    Dear TurboTax Customer,

    Thank you for contacting us for TurboTax Service and Support. Please take a moment to provide feedback on your experience by answering the questions in the attached link. This is in reference to case number: 431548845

  286. I cannot get into my account and cannot change my password, which does not work.. Help me get into my account. If you cannot help, I will cancel. I have tried the normal ways, I do not know my vacation spot and the other only changed my email account to, which I do not want listed. my current email is listed below, How can you assist me to get my password changed to Oldspice60?????

  287. What’s the point of a password if your system doesn’t believe us. Yet another brick wall that is preventing me from completing my taxes with you. I just completed the time consuming process of getting my password changed via a mailed code. now that I’ve changed my password your system requires another code to access my account, despite verifying the password. SCREW YOU! I’ll never give you another red cent of my money, that goes to H&R now, their site works just as well, and it’s accessible. I appreciate security, not pointless hindrances.

  288. Needed to talk to a person about turbo tax taking money out of my account when I have not used them the last couple of years. And have no option to get the money back because I can not get a person to talk to.
    This kind of customer service is unreasonable.
    All the options people need are not listed and will give you headaches trying to get through all of the layers..

  289. I need to find out why my 2017 tax return was rejected by the IRS. Could someone please contact me via e-mail?

  290. Gents
    I received a cd this year. Would it be possible to receive a download option as well. If yes, at what cost?

  291. The automated service is terrible. I completed my wife’s tax return and myself sent them to Canada revenue but my wife’s return did not get to CRA. I’ve tried the online but it wants me to pay again and the automated service goes round in circles. I have used this service for years. I need help to resolve the issues

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