Contacting Ticketmaster Customer Service Center
Ticketmaster is an event ticketing company that operates in the US, Canada and many international companies. You can purchase ticket to concerts, speeches and gatherings of all kinds. There are general admission, front row and backstage passes available, for some events. Ticketmaster supports online, phone and retail ticketing.Click here to leave a comment about your customer service experience.
We have listed contact information for the US and Canada. If you’ve booked an international event, you’ll need to contact Ticketmaster in the country where the event is taking place via the Ticketmaster International website.
Phone Contact Numbers
Ticketmaster runs a large portion of ticketing business via phone. If you want to contact customer service to amend a current purchase, make a new purchase or talk about your account, you can call:
- Ticketmaster Customer Service: 1-800-653-8000
- Canadian Customer Service: 1-855-985-4357
- US Ticket Sales: 1-800-745-3000
- Ticketmaster Express: 1-866-448-7849
- TDD: 1-800-943-4327
- Art Sales: 1-800-982-2787
If there is a problem with your shipping or billing address and you notice the error after making your purchase, contact Ticketmaster by phone immediately. They will change the information on the current order. You can change the information on your Ticketmaster account, but that change will not be effective on the current ticket order.
Ticketmaster is happy to receive mail from fans so they publish a mailing address for that express purpose. When contacting Ticketmaster, make sure you are using the phone number for immediate customer service. Mail takes forever to be delivered, sorted and read, so there little chance your ticketing problems will be resolved before the event.
TicketmasterAttn: Fan Support1000 Corporate LandingCharleston, WV 25311
Ticketmaster CanadaAttn: Fan Support1 Blue Jays WayToronto, ON M5V 1J3
The official Ticketmaster website is located at http://www.ticketmaster.com. This site is used for selling event access and providing customer support. Your online account is the best means of contacting customer service about a specific event, but you can also use the general customer service options provided.
Customer Service Email
Customers in the US can email customer service by filling out the US Ticketmaster customer service form http://ticketmasterus.custhelp.com/app/askNoTabs. Canadian customers have a dedicated form for Ticketmaster Canada.
Ticketmaster customer service was one of the most professional we’ve called. The automated system was clear, loud and not overpowering. We pressed 0 and reached the main menu immediately. We pressed 0 twice more and our call was picked up by a representative. The representative told us how to change the password on our Ticketmaster account.