Contact The Tennessean Customer Service

Contacting The Tennessean Customer Service Center

Contacting The Tennessean Customer Service Center

The Tennessean is a local newspaper founded in 1907 covering news pertaining to central Kentucky and surrounding areas. The newspaper has a readership of more than 175,000 during the week and 200,000 on the weekends. In the event you need to contact the customer service department or the editorial staff, reach out by phone, email, traditional mail, through social media or by Live Chat.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-800-342-8237
  • Fax: 1-615-726-5921

Mailing Address

The Tennessean 1100 Broadway, Nashville, TN 37203

Official Website

The Tennessean website features local, state and national news, as well as entertainment news, lifestyle and entertainment news, sports and opinion pieces. We noticed articles from featured journalists in the surrounding area. You have the opportunity to create an account, if you are a current subscriber. If you are not a subscriber, visit the Subscriber Services page. The website also features ways to manage your current account, connect with staff or editors as well as advertise with The Tennessean.

Social Media

Customers sending messages to the customer service department through social media will receive a response within 60 minutes. In the event the customer service department cannot answer your question, they will give you a direct number to connect with a live agent. When we tested the response time, a customer service agent answered our questions within 30 minutes.

Customer Service Email

We sent a message to the customer service department asking abbot the hours of operation. We explained this information was not available on the website. After sending our message, we received an automated response stating a live agent would respond within two (2) business days.

Our Experience

The customer service department at The Tennessean is the best in the business. When we called the customer service hotline, we were able to reach a live agent in less than 60 seconds. After the agent answered the call, we asked about subscriber services. The agent explained the available services and even offered us a discount is we wanted to upgrade services. Without saying, our experience was better than expected. Can you say the same about your customer service experience? You are the customer we want to hear from. Take a moment to share your thoughts with us in the comment section.

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4 Comments on “Contact The Tennessean Customer Service
  1. The Paper is insistent on littering my yard after multiple calls with their yellow bag paper and they refuse to stop . It is littering and a crime

  2. I subscribed to the Sunday Tennessean from a person at my grocery store for 3 months. At the end of 3 months, a person called and said they would renew the subscription, so I did. Then about 3 weeks ago, I received another call and they said they would renew my subscription again, but I wasn’t happy because the coupons are the only reason I wanted the paper anyway and there were several papers that had no coupons. So I stopped the paper on February 15. Then when I received the bill, they had charged me $15.00 rather than the $3.96. The person that called did not indicate that my price was going up and THEY WERE MISLEADING with the response. Don’t get caught up in this situation! And the newspaper would not do anything about it.

  3. I have not rec’d a paper all week. I read on FB that when the paper
    was finally delivered that all back issues that we had not received would
    be delivered. I find that hard to believe…could we just get credit for
    the 5 issues so far that we have missed. When will we be getting a paper..our street is perfectly clear (Coleman Rd., Franklin, TN)???
    Our local paper was delivered on Thurs. on time….why can’t the
    Tennessean do the same thing. Not a happy customer!!!!

  4. How did you choose the new source for your political cartoons? Quality did not appear to me a major consideration. Let me guess: It was cheaper.

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