Contacting Terminix Customer Service Center
Terminix is a pest control company that provides products and services for residential homes and commercial buildings. The company specializes in termites, general home pests and bed bugs. You can contact Terminix for a free consultation complete with an estimate cost for service. This consultation is available by appointment only.
Terminix is more than just a pest control business, however. There are other businesses working under the same main company as Terminix, including Merry Maids, TruGreen, ServiceMaster, American Home Shield and FurnitureMedic.Click here to leave a comment about your customer service experience.
Terminix has different contact information for residential and commercial accounts. Both are listed below so customers have access to the best contact information no matter what type of account they have with Terminix.
Phone Contact Numbers
A customer service representative is available at the one and only Terminix phone number we could find.
- Terminix Customer Service: 1-866-319-6147
- Commercial Customer Service: 1-901-766-1247
- Commercial Fax: 1-907-766-1210
We were surprised to find that Terminix is an international company, so the address we’ve provided here is for the main corporate office.
Terminix Corporate 860 Ridge Lake Blvd. Memphis, TN 38120
If you have an account with the Terminix Commercial Division, use the following mailing address.
Terminix Commercial Division Management
860 Ride Lake Blvd
Memphis, TN 38120
Your official Terminix website is available at http://www.terminix.com. Visitors can learn more about the services provided by Terminix, request a free in-home consultation or register for account access to manage their Terminix service online. These options are available for both residential and commercial customers.
Customer Service Email
Terminix allows customers to contact the service department using the contact form. You will need to fill in your account number to send the form. If you don’t know your account number you can look on a current bill or call customer service for other account verification options.
- Customer Service: http://www.terminix.com/Customer/Inquiry/
- Update Your Address: http://www.terminix.com/Customer/Moving/
- Commercial: Commercial@Terminix.com
We sent an email to the customer service department asking for information relating to ridding a location of a specific pest. The automated response stated we should receive a response within 1 business day.
The customer hotline features several options directing customers to the appropriate department. We selected 0 to expedite our call to the customer service department. When the agent answered the call after approximately 3 minutes, we asked if the chemical agent was safe around small children and pets. We were assured the chemical were safe, but the company recommends vacating the home for a minimum of four hours after the initial treatment.
Considering the question dealt with such a sensitive topic, we are glad the representative gave us an honest answer. How did your call to the customer service turn out? Do you have a moment to leave a comment below?
I made an appointment to start quarterly service started for my home. I made this appointment a week ago online and received 2 conformation emails that we were good to go for this morning, 6-29-13 between 8-10 am. I received a call at 9am stating that there was no service tech in my area. Isn’t that what an appointment is for? I stayed an extra day to go on vacation to wait for terminex this morning. I understand if someone calls off or is late but to tell me that no one is in the area? That’s a lack of customer respect for the customer. I made this appointment a week ago. I also run a large business with more then 100 employees and currently use terminex, but with customer service like this I am going to pull my business from the commercial terminex too.
I’m sure this complaint will fall on deaf ears but I felt like your company should know about a lost of a residential and commercial customer.
After reading the reviews on this page I now understand that the treatment I received from Terminix recently is the same that everyone else is receiving….terrible service, no communication or returned phone calls, and absolutely no cooperation to try to resolve any problems a customer may have. This includes being treated with rudeness and contempt. I am in the process of preparing another formal complaint against Terminix, in writing this time, and will continue to let everyone know about the lousy service I have received with this company. I will never recommend Terminix to anyone!!
I called to have my mobile home done. I was told to be out of my home at 8am. I stayed up all night bagging and doing what I was told to do. I came to check my mail and neighbors said, they came at 4am, next day. My Windows in My mobile home are screwed closed. I got a call at 10.22am that said, I could come back to my home. I came back at approximately 3:30 pm. My eyes burnt when I walked in. (Glad I didn’t come back at 10.22am). It had rained hard the whole time I was gone.. I seen a window open, I went to check it out. Instead of using a screw drivers to loosen the screw that hold a small metal part on the window…He just tore it back, and pushed the window open, and left it that way while it rained hard. I was mad and still am…then..i get bit 3 times by a spider on my neck..i took a pic, I sent it to the man that set up everything because he didn’t answer the phone and his mailbox is full. I still have not got an answer. A 5 year old would knowing to open the Windows if they were screwed closed…and 17 hrs. Later I get bit 3 times by a spider, and I saw it on my kitchen counter top after fumigation! How can this happen??
I am having the same problems. Had an appointment for 9-11 Saturday morning. No tech showed up so I called to see what happened. Customer service was unable to reach the branch manager so they left a voicemail and told me I would receive a call back. It’s Monday afternoon and I’ve heard nothing. I’ve called customer service twice now and both times they disconnected me. Now what do I do?
We have bed bugs & our rooms were treated on July 25 & August 14th. I have questions but when the guy calls too broke up. Please email how long I need to keep clothes, pictures, books, & all of our items in black trash bags including dvds
Horrible. !! I cancelled my service before I moved and obviously they did not remember they talked to me and now 6 months after I moved they have sent me a statement that I am late!!! I CANCELLED my service and obviously they do not understand cancel
Service techs did not show up for scheduled appointments. I am very irate customer and would like to terminate service.
I am quite perplexed about Terminix and its overall competence. I received an EMail from you a few days ago indicating that you were coming this Sunday March 23rd. This struck me as being a bit odd so I called Terminix to verify that you actually mean’t Sunday. I was told that some offices actually work on Sunday. I accepted this at face value and expected someone from Terminix on Sunday. Today I get this EMail asking me what I thought about your service on Wednesday the 19th. I did not even know you were here Wednesday so it would be difficult to give you an opinion. The only opinion I can formulate is that you are not very good at advising customers when you will be at their homes.
I have had the same service tech for over a year.Rachel is excellent. Rachel knows exaclty what to do. She always promt and handles herself in a very professional manner.If I see i have any problem between services she always returns and takes care of whatever is needed. Rachel is very through and has a great work ethic, I am extremely pleased with the service she provides
To Termimix the house that my Grand Childern reside in 1517 Onipaa St.Is beening tented and poisionous mist is beening sprayed into the house.
NEED TO KNOW IF THIS POISION IS GOING TO AFECT MY WIFE WHO HAS CANCER MY GRAND CHILDRENLITTLE GUYS WHO ALREADY HAVE AZMA AND THE REST OF THE FAMILY WHY BECAUSE WE ONLY HAVE ALITTLE MORE TIME TOGETHER IF A LITTLE OF THIS CHEMICAL CAN KILL FULL GROWN KOI;S WHAT HARM WILL IT DO TO THESE LITTLE ONES AND MY WIFE THEY WHERE TOLD NO HARM IF SO CAN WE GET THIS IN WRITING PLEASEY
YOURS TRULY BECAUSE IF ANY THING SHOULD HAPPEN TO THEM WHO WILL BE RESPONSIBLE,
I bought a home that had a termite contract. Had an appointment to check for termite damage. No one showed. Went to local office got no satisfaction. Made another appointment and got to the home 2hours before appointment. After they did not show I called and found out they said had come out and checked earlier in week. Left no communication they had been there.also said no termite damage in area on Area in question. I also want told they do not pay for repair of damage they just treat. What good is the insurance if they don’t back up there service. What a ripoff. These people need to be shut down. My experience in mena are. My cost of repair around 30000 so far
I called Terminix because I received a “we want you back” offer in the mail. Well I guess they didn’t want me back enough because after waiting most of my day for them to show up I finally called at 5pm and was told they were there but no one was home. Turns out they were given the incorrect address. I repeated my address at 3 times when making the appointment. When the manager finally called, 5 days later, I told them I want to compensated for them wasting my day, I was told I was already being given a discount and the lady manager was quite rude and kept changing the story for the charges. I told her I didn’t want to do business with such a disorganized business. 1 week later two men show up at my door from terminix to do a termite inspection. I never made this appointment and told them my experience. This one gentleman told me he would call his manager and see what he could do. 4 days later I call this rep and he says he will call his manager right then, the manager is in a meeting and calls me the next day. When I tell him experience, he flat out tells me what do you want me to do. Kinda rude, so I say I want the service and the $77.00 charge for the first visit, he tells me he will see what he can do. That was 7 days ago, still no call. Most unprofessional group of business people……don’t do business with them. Terminix you are terminated!
Terminex solicited at my door to sell mosquito bait treatment.
I had and still have a horrible mosquito problem. The service
for the bait was guaranteed to help with 90% of the problem but
there was absolutely no difference in the mosquito problem. I have called three times to request a refund, and I am told their newsworthy guarantee does not apply to this service and it would need to be approved by the local manager who has never called me back after I made three attempts. How can Terminex not stand behind their warranty/guarantee after advertising it on national television and it is even on their own recording.
Customer: HAMMER, SUSAN
I contacted your company, Terminix, to remove the bats from my home. I called about incorrect billing right away, since your website says I owed 2495.00, which you transmitted to SMAC. However, I had already made two payments and both your customer service person, and SMAC confirmed that only 1995.00 was owed. However, neither of the 2 payments made it to SMAC, so now they show my payment as LATE. A few days after this call, a bat was in my LIVING ROOM apparently the Bat removal only, DID NOT work. My husband and myself called more than 15 times over 3 days, trying to get someone to help. You do understand they carry RABIES. We were put off more than a dozen times. Finally a supervisor called saying he’d call back, HE NEVER DID, and still no help for the bat in the house. Two more bats were found, one on the deck and one on the deck cover. More bats are inside. I am invoking the guarantee, and want a full refund of the money sent. A complaint has already been filed with the BBB and we have been assured that since nothing you did corrected the problem, we have a full right to the refund. SMAC has said that they will stop requesting money from me once you have handled things on your end. You did not send them the corrected bill, you did not remove the bats the first or the 2nd time, I had do it. Your customer service has been less helpful than any company your size should tolerate. Total sent to Terminix for services $590.15. Total service rendered 0
Today is August 27, I will expect a check within two weeks.
customer number listed above.
Today is October 3, 2014
AN IRONCLAD GUARANTEE TO RID YOUR HOME OF TERMITES AND PESTS.
The Terminix Ultimate Protection® Guarantee is the strongest in the business. We’re committed to defending your home against pests and termites. Because it’s your house, not theirs. If you’re not 100% satisfied, we’ll give you your money back.
AND STILL NO CHECK OR CONTACT!
I contacted Terminix back in March of this year,threw online just to find out how much it would cost to come out and do a service. A week later with no call to let me know how much it would cost, I had a Terminix worker at my house saying I had set up a date and time< (this day) for them to spray my house. Anyways, I was very aggravated at this point but I accepted the service for that day and paid on scene. After he put out traps, he tells me that he would have to come back in a week and spray. Still don't know why he had to wait a week to come back but oh well. I paid in full and he assured me that the problem would be taken care of…. Well of course it was not. I had to call him back in 3 weeks and schedule another visit in witch I again paid in full, even paying a $10.00 credit because the terminix man didn't have change! I didn't call him back in a few weeks or a month, I was done with there services. The Terminix man called me back in a month and a half, left several messages for him to come back. Finally he just shows up at my house and my father in law told him we no longer needed his services. End on problem right??? Well I got rid of our bug problem myself by buying store brand spray! And today I receive a bill saying I owe $63.00 for canceling your services!!!! Oh minus $10.00 that I had over paid because your service guy couldn't make change!??? I want a full refund of any money I paid! This is ridiculous!!!!!! Your service man never got rid of my insect problem…. I did!!!! I feel like I have been harassed from the beginning to take your services and now I am being harassed for stopping your services with you asking me to send you more money. No more! If I don't receive a full refund, my husband a Sheriff's Deputy for this county will be contacting a lawyer. Get your facts straight and start treating people with respect. If you cant do that, at least start doing your job right or get better employees. If you cant do any of that right, at least give people there hard earned money back for services unrendered!!!! 11/09/2014
Allow me to express my disappointment with the management:Chapin, SC.
I have been a loyal customer for the two years I have lived in SC. I pay for two termite contracts, one whole home plans for every 3 months, and two yearly fire ant treatments.I also pay for all four contracts-in full- in Jan.
In my short two n years inSC, I have had FOUR technicians. Why? This last one especially patient with my questions and I was totally satisfied with him. I must now move on to a FIFTH person?
I have come to the point where I may have to seriously select a new provider in January. I hope to receive a time replu.
I take care of my mothers house who lives alone and I had terminix spray for bugs>I have asked for a phone call 3 times now so I can be at the house when they arrive since I have to drive from Piedmont to Bethany. I explained the reason for needing the phone call several times and still never received a call. I called terminix and canceled the service since they have a hard time giving doing what I asked. When I mention a refund since they say 100% satisafaction guarantee or your money back.I was told their was nothing to refund. I paid $146.03 on April 27, 2015 and was told I would not receive a refund, It appears that the 100% guarantee is false advertisement.
Horrible company who does not follow up with agreements or appointments. 3 no shows, 3 no call, and 2 hrs late, again without notification. Do not hire this company as they will take your money and run…….
Terminix used to be a reputable company. They have, however, become greedy like EVERY high dollar company in the USA. We have a problem which was identified in early May. Terminix sent a representative who denied there was a problem. However, less than 48 hours later, we obtained physical proof. Another rep was sent and couldn’t/wouldn’t identify there was a problem. He left with the promise of sending another, who could crawl under the house. It has been a month now and we have not received even a phone call. I have done my part. Now YOU DO YOURS!!!!!!!!!!!!!!!!!!!
II have a problem with termites. terminixi agreed treated (tent) 11 months later I still have the problem. ave beeb trying to get to follow up with appropriate treatment or one month 2 no shows and 4 failureto call me back. Don’t waste your money or time. like one writer said they will take it and run.It’s very frustrating.
I spoke with a representative, 8/11/2015, for an estimate, Elaine, two hours later I found out that an account had been activated. There is a difference between an estimate and an activated account. I had to jump through hoops to get this account put into “CANELLED” status. I DID NOT REQUEST AN OPEN ACCOUNT. If this is the way that Terminix conduct business to get accounts, maybe management need to revisit the process. It may not be illegial, it is definitely unethicial.
I was with Terminex for years. They bought out my last pest/insect company. I Called and canceled July 21st and this is why.
My wife went out to the garage a saw a mouse/rat. I called and “your company” gave me the choice of days. My wife wasn’t going to the garage, so i chose Friday from5-7pm. It wasn’t a good time to me so i paid someone to be at my house while i was at work.
I called my house at 6:45 and they had not arrived. I called the 800 number at 740. I was upset and i told the person i wanted to talk with a supervisor/manager. Granted it is now the weekend, but if it was my business and i screwed up, you can bet i would be calling first thing monday morning.
So on tuesday i called to cancel my service. Your not a monopoly and i will find another company. However, i am a businessman and i was telling my story to a group of friends and they told me i should send you parting words.
When i called to cancel my service with your phone operator i told,the person i was canceling because nobody ever called me. I kept imagining what i would say as a business owner, “i am sorry that a manager never called you back, may i put you on a short hold and have someone speak to you now” or” i understand your dropping our service would it be ok if a manager called you back and followed up with you?”
When i joined with you it was from a salesperson coming door to door. He probably went to 40 houses, before i signed up. At my business i spend money advertising and positive word of mouth just to get a person to walk in my door. My job as a manager is to take care of the people who come to my business.
While I’m sure a manager never got my message,its obvious your company lacks communication. How many customers do you get a day and how many can you afford to lose?
I had two schedule services, both times no show no call. After the second time I called them. They kept passing me off to somebody else and no body helped me. Now the problem I have is getting out of control. This has been the worst experience I have ever had. What’s worse is I already paid for this service. Now the only thing I know to do is take action against them. I advise you never to use their services. They don’t even deserve one star. Shame on you for such terrible service.
I have never felt so dissatisfied in a companies customer service as i do with yours. When i first started service with you the tech claimed he treated the inside and outside of my house. However i was sitting in the driveway and witnessed that this was a false statement. I called and spoke to management n they made sure i got another treatment. Now Friday the 26th i supposedly got service again but the tech left no evidence he was here. No statement, no door hanger saying “we’re sorry we missed you but the service was completed” how do i know he was really here? How do you know he was here all we can do is take his word. Hes not going to lie to his employer and say no i didnt really treat them. I wanted to write you guys because you need to know that there needs to be a better communication system from tech to customer. I have since terminated service with you guys and i do not wish to pay the bill for a service i dont believe i even had. Now if you send someone over and prove to me you treated my house i would pay but this is not being done
They messed up my $159.00 quoted appointment date spoke to the supervisor Garrett and because of the disconnect he told me my appointment would be only $159.00 I never signed a contract and now I get a bill for $209.00
Sorry per Garrett my appointment would only be $139.00
Termite service sucks!!
1. Had to crawl under house for one of thier privious bug men because he did not like spiders or snakes so i had to check around opening for him.
2. after review of termite treatment found that it was not done to any standard, had 12 to 20 foot gaps around house no treatment holes or ports.
3.can never get my billing right.
4.sent letter to cancel service no response.
5. CALL local number get switched to corporate 800 loop, take data they will call NOT!!
THEY sure can be a golden corral once a month for breakfast in a min of 20 or more new trucks!!
OBVIOUSLY THESE GUYS DON’T HAVE ENOUGH TO DO: At approx. 12:17pm on 1/15/16, I see sitting across the street 2 Terminix vehicles, both parked approx. 150′ from each other. There were no other vehicles parked between them, which is the reason this scene looked so odd to me — like, deliberately planned to be parked equidistant. (With that much available space why aren’t the vehicles parked near each other?) If, on a piece of paper a diagram is drawn of this, their positions and the position of my home formed an upside down triangle with my home being at the bottom of the triangle and the Terminix trucks at the top of the triangle, at equidistant points from each other. The Terminix vehicle to my right was a small white pickup truck with the cab having a rounded roof and the one to my left was a larger white pickup truck with the cab having a flat roof. In each driver’s seat sat a person wearing long-sleeved light blue shirts. As I expected no one exited the vehicles and no one would come to the vehicles; they were just sitting there. As I also expected, when I lifted the blinds of my bathroom window the larger Terminix vehicle to my left took off, then the smaller vehicle to my right took off. I’ve been going through this for many years now — these were stalkers taking radio frequency readings emanating from my home. These readings will be later used to remotely target me in my home causing me various physical pains — a not well-known technology that has been developed. They were participating in a crime. I called the Terminix number; spoke with a man who answered and I simply asked him were there supposed to be two Terminix trucks on my block. He told me “no.” I began to explain to him about what had happened and he transferred to me to a female employee. I explained what I saw and asked her if any Terminix vehicles were supposed to be on my block. She said she would have to check my account; I told her I had no account. I also said to her that a crime was being committed by the drivers of these Terminix trucks. I asked for corporate information so that I could complain about what I saw. She gave me a number. I then told her that if she wanted to learn more of what I was talking about for her to look up the terms “organized stalking” and “electronic harassment.” Those reading this should too. These types of incidents are happening more and more in this country to completely innocent people and limited space here keeps me from explaining more. These employees of Terminix were participating in a crime.
My parents passed away in 2013 and we sold the it home in 2014. I have informed terminix on numerous occasions however, I continue to receive bills, emails and inspection reminders!!! What will it take! This is horrible! Keep reminding me!!! HATETerminix
We made an appointment for a technician to come on April 13, 2016 between 3-5pm to inspect and move our traps. We needed the traps moved because we are scheduled to have a new driveway installed Wednesday, April 20, 2016. The technician NEVER arrived to do the work. When we called we were told that their records showed duplicate appointments, so our appointment was canceled. But we were NEVER notified of the cancellation!
So, we made another appointment for April 14, 2016 between 3-5pm. Again, NO one arrived or called to let us know they were not coming. In fact we were told when we called that the person who was scheduled to come was not qualified to come so he asked his service manager to send someone else. But, again, NO one arrived to perform the work or called us to let us know what was going on!
I could have attended a scheduled class instead of waiting for the technician that NEVER showed. This added to my frustration.
We were told that either Chris Morgin or Tom Schmidt service managers would contact us on April 15, 2016 to reschedule. We asked when should we expect this call. We were told it would be sometime tomorrow. This was unacceptable as we had other appointments scheduled. We had already wasted 4 hours waiting for Terminix.
Not counting our previous calls, on Thursday, April 14, 2016 alone, we spent well over an hour on the phone, speaking to several different people or on hold for long periods of time. I must say everyone we spoke to were very pleasant and said they understood our frustration and tried to setup appointments. But, of course, by that time it was after business hours so they were unable to reach anyone. All of management had gone home after a enjoyable day at work frustrating everyone.
Today is Friday, April 15, 2016 and the call we were suppose to receive from either Chris Morgin or Tom Schmidt did not come. So now we’ve wasted our time from Wednesday, April 13, 2016 through Friday, April 15, 2016. We decided it was too frustrating to make any further calls to attempt to connect with the correct people.
We now realize that we have made a huge mistake by entering into a two year contract and paying in advance. Is this the way you treat customers who have paid in advance for your services? It seems that once you have our money you no longer feel the need to follow through.
We are VERY disappointed with the run around we have experienced the past three days with Terminix. Once our 2 year contract is up, we will seek another company for our termite services and we will not recommend your company to any of our neighbors, friends or family.
I only wish that I had researched your company in more depth online instead of listening to your advertisements of excellent service before signing up with your company. Now that we have received this type of treatment, we have discovered that there are others who have received similar non service.
Your Philosophy States:
As a member of the ServiceMaster team, Terminix believes in exceeding expectations. From ensuring customer satisfaction to developing strong relationships with our ServiceMaster associates, we are committed to delivering more than what is required of us, with the distinction expected of a true leader. Even though Terminix is now the leading provider of termite and pest control services in the United States, with a network of 864 service centers worldwide, our mission has remained unchanged. By continuing to find ways to better serve our customers and contribute to the professional and personal development of every individual at our company, we reinforce our reputation as a valuable and trusted leader.
In your philosophy statement it states that you believe in exceeding expectations, ensuring customer satisfaction and that you are continuing to find ways to better serve your customers.
How about training the individuals at your company to keep scheduled appointments, calling the customer if they need to change or cancel a scheduled appointment? How about returning calls and being considerate of our time as a customer and our need for the services we have paid for?
Well, the treatment we are currently receiving is a very poor way to ensure customer satisfaction and reinforce your reputation as a valuable and trusted leader!!!
We have lost ALL confidence in your company!
I am a terminix customer since 4 years and when it comes to pest control I am very disappointed when ever they promise to come they come before or after the scheduled time and if we ask why did you come they said I was loosing my commission so I have to come or if I come that week I am not going to get a credit so that’s all they care about and with in a week you will start getting a calls from account dept I am trying to get hold for someone in account since March 31 left several massages nobody call me yet it is very frustrating situation I don’t know what to do
I was given an appointment 45 minutes after appointment time he finally showed. He walked in for 2 minutes. Said there was an additional cost. I tried to explain, but he just left. Called office told me misunderstanding and would reschedule. 2 days later at appointment time, 30 minutes late no show, no call. I called where I got attitude from Christy who said would be another 30 minutes and if I didn’t like it basically she would cancel it. She was rude offered no apologies and hung up.
I do not recommend Terminx they do not show up for scheduled appointments . I set up three appointments and they did not come to any of them and then they told me I’d have to wait another week before anyone could come . Horrible service ! I have cancelled my service !
I received notice of yet another increase in my service price. I spoke with Customer Service just a few months ago and had the price lowered to $98 because other pest control companies in my area can give me the same service fo $98, Please review the reason for the increase and advise. Thank you.
Today on Saturday the 15 of OCT. we had hey schedule for a pest control evaluation and the person who supposed to be here and said they will be here from 10 to noon and they called to cancel saying they’re going to be here in the afternoon around five and still we have not had anybody show up or anything no call I think this is very unprofessional and I would like for you guys to get back to me as soon as possible please thank you very much
My service provider is Mike Hardin in the Asheville NC metro. He has been taking care of my property for approx. 3.5 years. I just think management should know what an excellent representative you have in Mike. He is diligent, professional and is a good ambassador for Terminex. Please pass my comments on to top management for me.
Hello, This morning I was on my way to Eden memorial to visit my friend who passed away 2 years ago and was her birthday. I had stopped on a red light on “Sepulveda & Devonshire in LA and it was around 8 am. I saw the Terminix driver texting. He hit me in the back and ran away. I tried to follow him but he ran red light and I got stopped. I decided not to miss red light. Please call me. I think his lic plate number had S799 on it,
I did not have my phone with me to call 911 or even take pictures. The whole thing happened so fast and he ran so fast. Please call me. Thanks
My car is brand new RAV4. I had a 20 yo Dodge Caravan and I drove it for 20 years. This is the first time I bought a new car after 20 years.
I really need to talk to a responsible person
I hope you take these comments serious before you contract Terminix to provide any pest control services. They are horrible; do not bother obtaining a quote for them and if you do have a problem do not expect anyone to call you and resolve it. They damaged my home when they fumigated and have not bothered to repair the damage. Forget the billing department they are inept and plain “stupid” and that is giving them a compliment. GO ELSEWHERE.
I am in Virginia and I totally agree with all of the comments. I signed up for crawlspace repair and termite treatment and for 2, going on 3 months, I have been on the make an appointment and don’t show up merry go round with Terminix. When technicians do show up, they have an excuse as to why they can’t do the contracted work. Unreal! I have never experienced customer service this horrible.
Usually when my service is completed, I get a report stuck in my door, or a phone call or an email. This Wednesday (8/2/17) as shown below I was scheduled for service and there was no indication I had service. No one contacted me. Now when I look at my account I see my service is now scheduled for 8/11 9am – 11am. No one called to tell me this and no email was received. If I had not looked at my account – my gate would have been locked and I would missed my service – and I have ants in my back yard!!
I tried to call Customer Service late yesterday afternoon to ask if the service had been completed. I was on hold forced to listen to your sales propaganda for over 10 minutes. Then when the call was answered I told the person that 1) they need more people answering phones so the customer does not have to wait 10 minutes and 2) there is no sign that my service was delivered. The person said “hold” and put me on hold again – I hung up after 5 more minutes.
I am seriously considering terminating my Terminix service because of not being notified of change of service date and having to be on hold for so long.
There are many, many pest control service in the Phoenix area waiting to take my money.
I am never at home when the termanix people come to spray so i do not no if they are spraying at all. But i would like to say this it appears to me that the mosquito in my backyard have double and that is why i would like to cancel my service.
Customer service sucks. I’ve been waiting for over 1 1/2 hours for a return call. When I finally get it, it will be the 4th time just today I’ve spoken to someone from your company. They keep calling my tenant instead of me (which I’ve repeatedly to call me). My tenant was told yesterday a treatment was set up for Saturday, but when I called to find out why I hadn’t heard anything (the no calling me thing) I found out about the appt. However, you have the apt is scheduled for Monday Sept 25 and she won’t be there to let them in. I should have known I was going to have problems when a 2nd technician called to do the in home and the 1st technician called later and said he was at the residence but no one was answering!
We set our first service to happen on Halloween, but because it was a flea service, they had a huge laundry list of things they needed for us to do (which they did not provide us). Once we knew what all needed to be done we had to reschedule to Dec 2nd. We had to get everything in our house that we could off the floors, clean carpets and upholstery and scrub down floors, get all animals out of the house and have them treated for fleas (8 cats which entailed booking a hotel room for $75 and $150 for the Frontline). We have been in this house for 23yrs, this was a giant undertaking. They were supposed to be here between 10-12 today. It is after 12 and no call, nothing. I called them and they said “oh, your appointment was cancelled”. No one could tell me who cancelled it. After what we have been through and the expenses to get ready, I am livid. They said someone would call me but that is little comfort. Save yourself. Find someone professional for your pest control needs. The DFW area is full of them and I will find someone else.
I don’t understand why it is so hard to get through
I have tried to call Terminix Canada for a few days. I submitted online form to request the service. I left a voice mail for them to call me back. Nothing happened. I tried to call many times hoping to get hold of someone to speak over the phone. I always ended up with an automatic voice message. Based on their lack of support and response, I am glad that I am not their customer yet and no need to suffer the potential pain. So unreliable…
I have had Terminix for my home for over 20 years. I really never saw a technition just a note on my door ever once in a while that that inspected the outside of my home and everything looked good. Not once did I see them treat for Termites in that span of YEARS!!!!!!!!!!!!!!!!!!!! I then called them a few years back because I had some pest concerns and got them to come out to treat for those. When that became too expensive I canceled I thought just the pest part of my plan. (I thought ) I was never told that it was all combined. I have been making payments when the bills arrived but never heard from them since that cancelation. And I thought I was paid up for a few years so I did not think of them until now. I called to see what was going on I had not seen my little note on my door and haven’t received any notice of a paper bill for quite a while (Like I had gotten for years ) Mail services are not what they use to be since we became so HIGH TECH and being old and set in my ways this did not help a older dependable customer at all……When I called they stated that I was behind on my bill in 2016 (which I was not but when they combined my service and I canceled my pest control they made me behind with my main service) and when I canceled the pest service it canceled my Terminix Termite sevices. Once again with every thing automated I did not catch this lasp because I was not notified on any problems with my services or payment by mail nor phone call. I screen all my calls and I encore telemarketer calls but never once did I see a call from Terminix over this time span nor did I get a notice in the mail. I have now rescheduled to have my house assessed again and begin service that I never canceled in the first place. When I called to report my problem to the customer service department she was not very friendly and told me that I had not paid my bill. I explained my side of the situation and asked her to send someone out. When she checked to see if there was a person who could come out she said there was no one available in my area and she would have the main branch call me.. (WHAT!!!!!!!!!!!) . Very unhappy at this time. My services better be restored with no lasp because they did not do their job in my opinion. It better not cost us a lot of money because of Their mistakes. WAITING to see if I even get a notification that they are sending someone out to my home now.
I sent this to a complaint agency Did not know if they would get it to you. Was only trying to send my information and my post.
We live in Villages of Cypress lakes Cypress Green in Cypress texas. My mother is elderly and poor health. We have NO SOLICITING Signs posted prominently on the front door, yet your insensitive and rude sales people still insists on ringing our bell and pestering an ill woman. We will never buy anything at the door and your people need to leave us alone. I am reporting your company to the local constables office for trespassing and harassment. Please train your people better. A little respect would go a long way toward them getting a contract.
I supposedly had an appointment today between 10 and 12 and no one came or called. How is that for customer service!!!!!!!!! I ruined plans today because I was waiting for your service man to come to my home.
POOR POOR SERVICE!! Been a customer for years! Scheduled a service call for bees. 2 no shows!!! Customer Service is the worst ever!!! We have 2 homes with terminix but not for long. I’m reporting this to consumer fraud as no one is honoring or contract!!!!!!!
Since no one has called to set up an appointment, it must mean I’m not going to hear from anyone. Therefore, I will be filing a complaint. Why should I pay $4,000 for what was done and the rodents are still under my house? I don’t know how they are getting in and to me that is up to Terminex.
Have never had a problem with Terminix until I needed to put a note on my account. This is information that would be helpful to the technician that comes to service our home. However, trying to get in touch with and speak to a customer service representative has proven to be impossible. Don’t bother waiting on the phone for the next available representative, because they never ever answer no matter how long you hold. UGH grrrrrrrrrrrr!
Good Afternoon, Today I was visited in my home by Roshan Kumar, who said he was from Terminix. He was visiting homes in my southern Maine/York County neighborhood, offering a special on indoor and outdoor pest control services. Roshan was very knowledgeable and presented himself well. Although he had a Terminix badge with his name and a shirt embroidered with Terminix, I am skeptical of door to door solicitation. I asked if he was local, and he indicated he was from the Sanford, Maine area. It is my preference to ask for a business card, which he did not have, although he did provide a phone number. Would you confirm for me that you have an employee by this name. Thank You.
We have been trying to speak with a Terminix supervisor for about one month. We repeatedly leave messages but NEVER receive a call back. Today, we drove to the Laguna Hills Office and were not given the time of day. Jerry Perez, Service Manager, would not let us in. He said it was a Covid-19 restriction. He did not care that we have been with Terminix for 23 years and currently have two properties that are serviced. The office was a mess and Mr. Perez could not have cared less. What do you recommend I do to get help.
Yesterday, while speaking with a person named Jennifer, we were disconnected. This has happened before. She was going to give us an e-mail address so we could send her a copy of our contract. Tamiko is the women who does not return our calls.
We gave her a summary of our issue and she said she would get back to us.
NEVER happened. Ruth and Art Lander
Good morning, I am so disappointed with this service last week I received service and it wasn’t done right the person was late and the job was done bad after he left I went out and purchased 100 dollars more to get rid of my termite because were he but the stuff it was no were at the location of were the termites are, he he never said he wasn’t done do to equipment failure. This experience was a disaster after 756.dollars later . And some one is supposed to be back at my house today no one has called to confirm I have been on the phone for 15 min trying to find out if someone is coming this is so unprofessional and this supposed to be a well organized business well I don’t see it I feel like every business you got my money now you are done . I need answers and want a 100 dollars back for what I put out after he left and did nothing. The tech had a nerve to say I have 5 more people to do after you well I hope you do better by them I need some one to call me with my 100 dollar back and a manager telling me if someone is at out to day to do the job the first guy didn’t
Good morning, I am so disappointed with this service last week I received service and it wasn’t done right the person was late and the job was done bad after he left I went out and purchased 100 dollars more to get rid of my termite because were he
but the stuff it was no were at the
location of were the termites are,
he he never said he wasn’t done do to equipment failure. This experience was a disaster after 756.dollars later . And some one is supposed to be back at my house today no one has called to confirm I have been on the phone for 15 min trying to find out if someone is coming this is so unprofessional and this supposed to be a well organized business well I don’t see it I feel like every business you got my money now you are done . I need answers and want a 100 dollars back for what I put out after he left and did nothing. The tech had a nerve to say I have 5 more people to do after you well I hope you do better by them I need some one to call me with my 100 dollar back and a manager telling me if someone is at out to day to do the job the first guy didn’t . This is a ridiculous company. Then when I call no scheduled appointment for that day this is so unprofessional.