Contacting SubZero Customer Service Center
When it comes to top of the line kitchen appliances the SubZero company name is well-known. SubZero takes care of the refrigeration in your ultimate dream kitchen, while partner Wolf takes care of the cooking appliances. SubZero is most well-known for freezers that cool to, you guessed it, sub-zero.
The official website for SubZero gives a detailed description of the many products sold by the company, but you cannot order the appliances directly from SubZero online. You must find a local SubZero appliance dealer to purchase the appliances.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
If you are interested in learning more about SubZero or Wolf appliances, you can contact the customer care department by phone. The customer care department will also be able to help you find a local dealer that sells SubZero and Wolf appliances.
- Customer care: 1-800-222-7820
No matter why you need to speak with customer service, this number is the one you should use. SubZero customer service can transfer customers to the appropriate department should they need additional information the representative is not prepared to give.
We looked high and low for a corporate address for the SubZero company and we found nothing. There is no address listed on the company website, not even on the media page. Finally, we located a corporate address on another website with the phone number for corporate SubZero customer service.
4717 Hammersley Road
Madison, WI 53711
The phone number for the SubZero customer service department at corporate is 1-608-271-2233 or 1-800-222-7820. Interestingly, this is the same phone number listed as the customer service phone number.
If you are interested I either a SubZero or Wolf appliance, you can visit the official website at http://www.subzero-wolf.com. This is also the website address for SubZero customer service. Simply click on the Contact Customer Care link on the right of the page for more information on how to contact customer service.
The SubZero website gives a ton of information on each SubZero model, but you can also order a pamphlet that explains the appliance in detail. SubZero appliances are much more expensive than traditional appliances, thus the customer service and product support is much better.
Customer Service Email
SubZero may not publish a customer service email address, but they do offer a customer support via the contact us page on the main website. We sent an email to customer service to see if there was any contact information, like an email address, missing.
The SubZero customer service line is amazing. Customers are greeted by an automated response that explains customer service hours. The call is then immediately transferred to the next available customer service representative. The representative asked for our name before asking about the call. We asked if a specific model was available in black instead of stainless steel as shown on the website. It took about one minute for the representative to find the answer (no).
We expected a faster response time from a major home appliance company such as Sub-Zero. Unfortunately, the company took 2 days to respond to our email inquiry. Although the response time was not what we expected, we did receive the answers to our request. See the responses below:
From: Sub-Zero/Wolf Customer Service
Date: Wed, Mar 28, 2012 at 12:29 PM
Subject: RE: Web Site Feedback : Considering Purchase : Other
To: Richard B
Thank you for your inquiry, Richard.
You can email email@example.com directly.
If we can be of further assistance on this issue or any other, please email our Customer Care Team at CustomerService@Subzero.com, or call us at (800) 222-7820, Monday-Friday, 8:00 a.m. – 5:00 p.m. CST.
Customer Care Email Team
Wolf Appliance, Inc.
For additional information, please visit our websites at:
From: Richard B
Sent: Monday, March 26, 2012 07:37 PM
To: Sub-Zero/Wolf Customer Service
Subject: Web Site Feedback : Considering Purchase : Other
Name: Richard B
Question: I was wondering if there is a customer service email address SubZero and Wolf customers can use to bypass this online form? Thanks!
Was your SubZero customer service experience as good as ours?