Contact StubHub Customer Service

Contacting StubHub Customer Service Center

StubHub is the spot where ticket buyers go when they can’t find the tickets they need on other sites. Unlike other major ticketing portals, StubHub allows ticket holders to sell tickets, which is especially fruitful if the event is sold out. The prices are set by the people selling the tickets so those prices are often higher than the price paid – sellers are out to make a profit.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Most ticketing companies offer separate phone lines for customer service and new sales. It appears that StubHub offers one main phone number for all customer needs.

  • US and Canada: 1-866-788-2482
  • Australia: 1-800-910-921
  • France: 0800-919-278
  • Germany: 0800-181-10-77
  • Mexico: 001-800-514-8175
  • United Kingdom: 0800-358-8585
  • Other Countries: 1-415-222-8400

Mailing Address

Some customers prefer to contact StubHub by mail. If there is an immediate problem with your order, you should use the email or phone contact information provided. Mail communication takes longer than other options and may not provide customers with a resolution before the date of the event.

StubHub, Inc. 199 Fremont St. Ste. 300San Francisco, CA 94105

Official Website

Ordering, customer service and ticket printing can all be accomplished from the official website at http://www.stubhub.com. Some companies offer detailed and instant customer service options, like live chat, for current customers once they are logged in to an account.

You can also choose to contact StubHub on social networks Twitter and Facebook.

Customer Service Email

We found a customer service email form http://www.stubhub.com/help/ in the customer help section of the StubHub website, but hidden in the Privacy Policy is the direct email to customer service. If you email customerservice@stubhub.com you can talk with a representative from your personal or business email. Don’t send any financial email to this email address, but you should include your order number if you’re asking a question about your order. The agent can use the order number to better assist you.

Our Experience

We called StubHub customer service to test out the automated system. We were able to press 0 to move through the system. When the system first starts talking press 0, then press 0 when she asks about your phone number. You will be placed on hold. The agent answered at the 2:35 mark. We asked if StubHub supported ticketing in smaller towns and arenas. The agent said all tickets are listed based on the nearest large city.

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44 Comments on “Contact StubHub Customer Service
  1. I request a refund for the cancellation of the exhibition game scheduled for March 29, 2014. The refund amount is $93.54.

  2. Serious issues with ‘instant download’…No matter whether I try to use that feature or not I get the spinning wheel of death. High traffic?

    Thanks

  3. Very worried as i am yet to reieve one direction tickets for the 31 may. No reply anywhere. Not impressed but hopeful!!

  4. Very displeased with experience. Placed order 11-29-13, charaged price of tickets 11-29-13, anticipated receiving tickets no later than 6-4-14 for program presented 6-7-14. As of 6-6-14 no tickets or notification regarding said tickets. Called StubHub to find out that my order was cancelled 4-27-14, however, I was never notified of the cancellation. Needless to say there are unhappy individuals. The only saving grace is that the cost of the tickets was returned to us. ($289.15) Buyer beware.

  5. Not very good service……I repeated my order number three times and all three times they did not recieve it…
    I have ordered several tickets in the past as I’m sure you’ll know. I have received all other tickets but my last two
    # 166911147. $ 218.00. Sect. 13. Row 17……. Please respond… Thank you…

  6. i ordered the wrong performance time tickets for the Trans Siberian Orchestra and when i called customer service i was told to try to sell them on their website.(the wrong tickets were bought on stub hub also).since the ticket didn’t sell,i had to spend ANOTHER $112.00 for a ticket for the right performance time.so,i’m out $90 for clicking on the wrong time and the customer service person offered me no refund because they had already paid the seller.

  7. Had my computer hacked so was advised to use another email address and password. Checking listing activity today and my account had been de-activated. Don’t know what has become of tickets and concert is tomorrow night.

  8. Ordered and received 4 tickets for the Bulls Bucks game today (4/25/15) for my son, his 2 friends and his dad. They traveled 3 1/2 hours to see the game only to find out StubHub had sold the ticket twice. They refunded the money and credited my account $100 for another event. But that still doesn’t account for the money and time it took to travel to Milwaukee. As far as I’m concerned, I will NEVER purchase anything else from them again. My son may, but I will not.

  9. I have been calling you, desiring tickets to the Alabama/USC game to be played in Dallas on 9-3-16. I can’t get through to anyone. You Just put me on hold and I listen to a repetitive recorded message with bad music in between. Or should I go through Vivid Seats?

  10. hi iv been told by ebay that all concert tickets go b y you now well i baught 2 tickets from theater ticket finder ltdddddddddddddd iv heard nothing from them was charged a hell of a lot for the tickets i baught everyone said i should have gone to you stubhub as there aint any messing about with your company iv never baught concert tickets befor so this is a first well it was my husband that sent for them sadly i lost him a few nights ago and im at a loss please can you help me out in this matter i would ne very greatfull look for ward to hearing from you very soon ill copy ans post my bank statement to show you how much n proof that the money was paid 12 Oct 15 THEATRE TICKET FIN CD 1260 DEB 276.95 £££££55.39
    12 Oct 15 THEATRE TICKET FIN CD 1260 DEB 276.95 all in all they taken 55 poundand i cant rmember giving them permition to do so i must have as the must have had my details all id like was a refund to maybe help with my husbands funeral as i have nothing at akk since this has happened please ill look for ward to hearing from you x

  11. hi i baught 2 tickets from theater tickets ltd for 55 pounds for both iv just lost my husband and wont be going to the concvert please can you help me as iv now found out thar theater tickets work with you now and you have got a very good reputation in this kind of thing i dont want to go om now writing as im getting upset but without my husband i just cant go to the event i hope you can help me im looking fortward to hearing from you in the near future thankyou cheryl miller 01445402454

  12. I am very dissatisfied with Stubhub. I bought a Visa gift card with cash then purchased a Stubhub gift card so as not to put a large charge on my credit card. I have a discount code, but was told a gift card is considered a discount and I cannot use the discount code. How is a gift card a considered a discount? I paid the same amount of cash as the value of the gift card.. no discount anywhere. What if a person doesn’t have a credit card and chooses to pay via gift card, you gen penalized for your method of payment and miss out on discount codes? I feel this is horrible and just a loop hole!

  13. My Granddaughter picked your site to sell a concert ticket she was not able to use and had a very successful experience as a result. The ticket sold relatively fast and she was notified when her check was mailed out.
    Unfortunately, she used a nickname instead of her birth name for the remittance and was unable to cash the check as a result.
    Unsure how to resolve the matter i called the customer service number listed and a very capable young man named Corey quickly assessed the situation and requested a reissue check immediately.
    I am very impressed with your online ticket sale services and want to compliment both your professional services as well as your very qualified customer service person.
    What a pleasant experience for me as well,and I thank you!

  14. unable to book any tickets on your site

    keep getting this!

    Well, that was unexpected.
    Our code just hiccuped. Don’t worry – we’ve fixed it, your information is safe and you are still on StubHub. Tap below to continue your transaction.

      • I dealt with the “that was unexpected” error code today. To the credit of the customer service agent I was on the phone with, he tried virtually everything to help me (tech support, wipe and reset my account, walk through all the fields, tried an alternate email address) and the only thing not changed was using another credit card. I only have one card, so am not enthused about having to get another one just to add it to my StubHub account.

  15. I purchased (2) tickets for spring training game March 5 2016 SF Giants vs
    Cleveland Indians @ Good year Park Section 106 Row A seats 1 & 2. I paid quite a bit for good quality seats and line of sight. The TV camera was right next to us and completely obstructed the view of home plate, batter, umpire, or any action.
    I was not informed of this obstructed view and certainly would have purchased
    different seats to be able to view home plate area and enjoy the game. I feel like I was taken advantage of and received what I had purchased in good faith.
    VIC WHITE

  16. I can’t post my Uefa euro 2016 tickets? And cannot get ahold of the German stubhub telephone #? Can you please tell me why and help me

  17. I have made 4 phone calls and spent over 2 hours on the phone with customer service reps, who had me on hold while talking to tech support. I am trying to purchase tickets and keep getting this error code:

    Well, that was unexpected.
    Our code just hiccuped. Don’t worry we’ve fixed it, your information is safe and you are still on StubHub. Tap below to continue your transaction.

    One customer service rep told me the tickets were sold and no longer available but 2 days later I still see them. I tried creating a new account and get the same error.

    No way to treat a new customer. If the tickets aren’t available, seller should take them off so I can look elsewhere!

  18. To whom it may concern,
    I completely understand the concept of StubHub’s way of selling tickets. This is not the first time I have bought concert tickets from you. But, this is the first time that when I printed out my tickets, they show that they were purchased from Ticketmaster, with the original purchaser’s name on them. Personally, I would not want my name on anything going out to a total stranger.
    Thank you,
    Linda Pettigrew

  19. I had a very complicated issue involving a ticket I purchased but did not receive. Latasha J, stuck with me for at least 30 minutes attempting to solve my problem. Ultimately she succeeded. Latasha was great! Friendly and determined to discover what had happened to my ticket. She made my emergency her own! This woman is a real asset to your service.

  20. I have sold a lot of tickets on your sight, I had slipknot tickets for sale in Seattle area, they disappeared completely there is no sign of them sold deleted transfered or removed I have emailed several times to resolve this please contact me ASAP

  21. I sold a ticket on Stubhub and would like a check sent to me as payment

    As we agreed on when listing the ticket

    Have chatted with customer service on your site and was told a customer service manager would call me back

    That did not happen

    Called back 4 days later
    was put on hold for 15 min and waited
    I did hang up after 15 min

    Please just send me a check
    It’s my money

    Very very unhappy customer

  22. I spend money in hotel and airline tickets because i bought my concert tickets ina secure place as stub hub my surprise is that i never receive my tickets i lost the concert and i am very upset and nobody response and never i receive my refund. Its a total lie and its a huge dark company i request an explanation

  23. We, two couples who were expecting a very good ticket experience and concert feel like we were abused and taken advantage of by Stub Hub. On 9/7/17 we purchased 4 tickets to Amos Lee for 10/21 at the Fillmore in Detroit. Stub Hub charged us $363.04 for “very good seats”. When we arrived, our seats were $40 seats on folding chairs making a PROFIT for StubHub of $203.04. Feels like legal scammers better describes your “corporate philosophy”. Appalling at the very least.

  24. Why is there not one human being at StubHub that can discuss customer service dissatisfaction and take a complaint. There is nothing positive that can be said for
    your outrageous pricing either. $363.04 for great seats that were actually sold at the theater for $160. The story of your “service” will be told many times so others can, hopefully, find an ethical ticket provider

  25. I just saw on the news that two ticket purchasers to the World Series game got tickets originally for $9. The purchase by the white man was honored at that price and given extra tickets and the purchase by the Latino man was not honored by stub hub and he was given $50. This seems like unequal treatment and There
    appears to be no rational reason for the disparity in treatment and compensation!

  26. I purchased (I think) three tickets to Love Never Dies in San Jose Ca on March 16th. I reviewed the purchase for $240. And could not find a “purchase” box. VERY FRUSTRATING!!!!!!!!!! Don’t know whether I purchased or not. No confirmation, etc. SO FRUSTRATING!!!! Wanted to re-log and buy again, but don’t need 6 tickets. PLEASE HELP
    PLEASE HELP
    PLEASE

  27. Hello,
    I went to see the Harlem Globetrotters on Sunday, Feb 25, ’18. I PREPAID for parking. The paperwork was very confusing about where to park! The pass I printed out said park at Staple Center. I went inside the parking lot and they said it was Live LA, but next to Staple. So, I was confused. The security guard let me park and walked me and my special needs group of teenagers to Stub Hub to get assistance. So, PLEASE, can you start printing on the prepaid parking passes the directions to the correct garage, street entrance, etc? I had a van full of special needs kids, Autism, cognitive delays, so someone like ME needs precise directions where to park to protect the children’s safety.

  28. StubHub’s customer service is a farce. I purchased a ticket to the Jags/Pats playoff game in Jan 2018. The first ticket I purchased via PayPal was canceled the night before the game. I called StubHub to find out why, and 3 phone calls later and several hours, they still didn’t know why my ticket was canceled. In the first call, I asked to repurchase it; and was told it was no longer available. The last person I talked with, took the PayPal information from the first ticket and charged a second ticket to my account WITHOUT MY permission and after I told them I do not want to buy the ticket from them because they couldn’t tell me why they canceled the first ticket. The arrogant idiot told me he was happy he could get me the 2 tickets. When I told him, again, I did not want the ticket, he told me it was too late, the ticket was mine and there was nothing I could do about it.

    Customer Server? Ha Ha, what a laugh.

  29. Due to the death of my mother in law, my husband and I are unable to use our tickets for the NCAA east regional games this weekend. I am truly overwhelmed by the customer service provided when I called stubhub. Both Ashley B and the resolution for my tickets were incredible. You have a customer for life! Thank you again.

  30. Worst customer service I have ever dealt with in terms of sale online. Absolutely an institutional failure. I can see what their sales continue to stumble and eventually they will be retendered obsolete. I will never again list tickets for sale with this company. Sofia the supervisor could not have been less helpful. I will advise other ticket sellers not to use their service. Absolutely befuddled and stunned that a company with this customer service has grown to the conglomerate it is today. Simply put – you’re better off selling your tickets outside the stadium than trying to deal with this institution.

  31. Hello,
    I just wanted to leave a comment about my experience with Stubhub recently. I have used you for concert tickets in the past and had no issues. My wife really wanted to see Pink in concert. She had been watching to see when she was touring for a year. Finally she released her tour dates and my wife bought tickets immediately when they became available. We had been planning our 25th anniversary to Hawaii and decided we would fly to Las Vegas to see her before we continued our Hawaii trip. She bought the tickets in October and was told she would receive the tickets in January. They never came. She contacted customer service and they said they would arrive on May 21st. Still the tickets did not come and the concert was on the 26th. She contacted customer service again and you all apologized. We were given better seats and Stub Hub paid the difference. Terrific! We were told that the seller would be dealt with. We downloaded and printed the tickets off and went to Vegas. We arrived at T-Mobile arena an hour before the show and showed them our tickets to get in. They scanned the tickets and a red warning screen popped up. She scanned them again and had the same result. She called her supervisor over and she determined we had some kind of issue and sent us to the box office. They opened up a special window for us and sent us to the front. I knew something bad was up. The box office clerk had the same result as the people inside. He went to his manager to figure out what was up. He came back and informed us we had been involved in ticket fraud. My wife started crying because this is all she had been talking about and was very excited. Apparently those tickets had been for a prior concert there,Justin Timberlake. Luckily there were 50 tickets left but they were going to sell out in a couple of minutes. We purchased the tickets and were able to watch the show. To Stub Hubs credit,you refunded the fraudulant tickets even though we didn’t call you immediately as we later found out that we had to do. An apology was given as well. I’m writing this e-mail to tell our story and inform you what we went through with StubHub. I don’t want or need anything from you other then my hope that you look into this matter further. We were the victims of fraud twice for this concert and I will personally never trust using you again. We live in southern Oregon and we have to travel distance and pay for lodging when we go to see a big show. To show up and find out that you have fraudulant tickets is unacceptable. A refund wouldn’t have done anything to make up for travel,lodging,wasted vacation time and missing something important to us. Your customer service was great and you gave a refund so thank you for that. We saw the concert so we had a happy ending. I just want to make sure someone is looking into this so it doesn’t happen to somebody else. I do not want,need or will accept anything from you other then your time. You have lost us as customers but I would hope this story helps you to protect other customers in the future. Thank you for your time.
    Sincerely,
    Eric Rodman

  32. Waited over 1 hour last night to pick up my tickets at dbacks game. Hundreds of stub hub customers not very happy. Missed 1 1/2 innings of game. I was there 40 minutes early. I could of got tickets through Ticketmaster and would have taken 2 minutes to get my tickets on will call. Your line was 60 yards long and slower than slow. Not very happy for spending 130 dollars for 3 tickets. You lost a customer and I hope a lot more. Not a good experience. You will receive a bad report on the internet. Rocky Milner

  33. Very disappointed with Stub Hub. I purchased 2 tickets to a show the day before the event, tickets and fees amounted to around $415. The tickets were supposed to be delivered to Flash Seats but a few hours before the show they had not been transferred. Eventually they got in touch with the seller and I had an email saying the tickets were delivered. Getting ready to leave the house I verify everything is correct and it turns out only 1 of the tickets was sent. Customer service would not take my word for it and assured me that both tickets were there (they weren’t). He wouldn’t contact Flash Seats (I thought I paid Stub Hub to facilitate a transaction?) and he eventually hung up on me. A few minutes later a supervisor called and said there ended up only being 1 ticket in the first place. Offered refund 50% and I could try to buy another ticket for the show, which at this point would have cost me another 100. I pointed this out and all he could say is that yes, ticket prices do fluctuate. They made no attempt to find a way for me to go to the show for the price that I had paid, or to even retain me as a customer. I took a full refund sent the 1 ticket back to the seller.

  34. worst possible customer service. I sold tickets purchased and sold through StubHub International in November, 2017 and still have not been paid despite numerous emails, chat line conversations and phone calls. This place verges on being a fraudulent organization, or maybe it is just incompetence.

  35. I called in a few days to try and resolve my not receiving payment for order #231480515. This still has not been resolved.

    • All I want is a refund ! There were 2 dates listed on Web site for Elton John tickets at Boston TD Garden for November. After email was sent confirming tickets purchased I noticed my tickets were for 2019? Agent told me to resell tickets, and incur a $200.00 fee, for a concert in 2019?

  36. Your service fees suck! Why don’t you tell us the total price before we start the process of making a purchase?

  37. Poor treatment. Went on StubHub yesterday to purchase 4 tickets to Elton John Farewell tour. They had 2 dates listed for Boston TD Garden in November. They listed Tuesday & Friday night Concerts, so I picked Friday night. I got an email back saying tickets would be sent, and the date of Friday concert was in 2019? So I called to report a mistake on the ticket date, and was told that it was my fault, and I could try to resell them. My Credit Card has been charged, and the concert won’t be until November 2019? This is the worst customer service, and they will not refund my $2000.00 – I am taking this to Social Media, and hoping they will refund my money.

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