Contacting Starbucks Customer Service Center
Starbucks began as a small establishment featuring fresh-roasted coffee beans. After a visit abroad, Howard Schultz, Starbucks CEO, President and Chairman, became fascinated with the customer experience at coffee bars and wanted to emulate the experience for customers back in the United States; the rest is history.
The company has a history of corporate responsibility and corporate giving, as well as exceptional customer service. Starbucks is committed to enhancing the overall customer experience by providing multiple options to contact the customer care department.Click here to leave a comment about your customer service experience.
Customers wanting to contact the customer service department can call, email, write or use social media.
Phone Contact Numbers
A customer service representative is available Monday through Friday, 8am to 11pm EST and Saturday 9am to7pm.
- Customer Service: 1-800-782-7282
In the event you want to send correspondence to the customer service department, you will need to send it to the corporate headquarters.
Starbucks Customer CareP.O. Box 3717Seattle, WA 98124-3717
Starbucks Corporate Sales2401 Utah Ave, South, S-NV1Seattle, WA 98134
Customers wanting to learn more about Starbucks can visit the official website http://www.starbucks.com/. The company features information regarding products, corporate giving and responsibility, as well as promotional offers. If you are new to Starbucks, you can review the menu and even shop at the online store.
Customer Service Email
Customers wanting to contact the customer service department will have to use the customer contact forms located here http://www.starbucks.com/customer-service/contact. To alleviate confusion, customers can choose the department, and then send the applicable question or concern. We received an automated response stating the message will be delivered to the appropriate department, but did not provide an anticipated response time. We are currently awaiting a response.
Customers can also contact customer service through social media.
- Twitter (corporate): https://twitter.com/Starbucks
- Starbucks Coffee Company @Starbucks
- Starbucks Careers @StarbucksJobs
- Starbucks Live @StarbucksLive
- Starbucks Card @StarbucksCard
- MyStarbucksIdea.com @MyStarbucksIdea
- Facebook: https://www.facebook.com/Starbucks?ref=ts
For a company committed to customer service and enhancing the customer experience, we were left mystified by the customer service department. We called and waited in excess of 5 minutes before we were able to speak with a customer service representative. After the wait, we asked if calling the customer service department was the most efficient method to ask questions and concerns. The agent apologized for the response time and assured us that calling produced the fasted responses.
We were hoping our experience mirrored an in-store experience, but it didn’t. When you contacted the customer care department, did you feel let down? Let us know