Contact SSI Customer Service

Contacting SSI Customer Service Center

SSI stands for Social Security Insurance. This program is run by the Social Security Administration or SSA. There is no dedicated website for SSI, which could be why many people have trouble finding contact information when they need to apply for benefits under SSI or ask questions about an application or current benefits. You will find a portion of the SSA website dedicated to SSI that offers basic information on the program and some online options like requesting proof of income or a replacement card. All contact information for SSI is the same contact information for all Social Security programs.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

There are two phone numbers listed for SSI customer service. The first is an automated line that offers some customer support via automated changes 24 hours a day. If you need to speak with a representative, you’ll have to use the first number and call between 7 AM and 7 PM Monday to Friday.

  • Automated Customer Service: 1-800-772-1213
  • TTY: 1-800-325-0778

Mailing Address

According to the SSA, the mailing address should only be used for general communication. No applications, forms or documents should be sent to this address. If you have questions about where to send your application or documents, contact the SSA by phone during customer service hours and ask for the proper address.

Social Security Administration
Office of Public Inquiries
Windsor Park Building
6401 Security Blvd.
Baltimore, MD 21235

Official Website

The main website for the SSA is located at, but if you’re looking for information about SSI customer service, you’ll have to visit,. This is the portion of the SSA site dedicated to SSI. The SSA and SSI website is more descriptive than functional. You can learn a lot about the programs, but you cannot make a whole lot of changes.

Customer Service Email

The email form for SSI is the same form listed for all SSA communication Use the form for general questions only. Case-sensitive questions should be addressed by the agent or case worker not general customer service. If you have a question about the SSI program, including questions about how to apply, who can apply and what documents are needed to apply for SSI benefits, those can be addressed via email.

Our Experience

We knew calling the SSI customer service line was going to take a while and we were right. We pressed 1 for English and then we faced a voice-operated system. We pressed 0 and the automated voice claimed my gesture wasn’t understood. We pressed 0 again and the call was moved to the agent line. After pressing 2 to verify we wanted to wait on hold for more than 10 minutes for the next agent, we were asked for a social security number, which we entered and verified. The call was indeed on hold more than 10 minutes. An agent answered at 15:51. We asked for a social security statement for the social security number entered after verifying personal information. The agent told us we could view and print the statement from the MySocialSecurity page.

1 Star2 Stars3 Stars4 Stars5 Stars (2 votes, average: 1.00 out of 5)
Write A Review
57 Comments on “Contact SSI Customer Service
  1. There should be a contact by e-mail to reduce the reserve needed by the disabled to convey information.

  2. Sir/madam, I’m trying to reach your toll free number but says 1800. 772 1213 does not exist can you give me the number I can call because I have problem with my monthly pension thank you in advance for your kind assistance

  3. Hey I was trying to reach customers service but I never get though or get hung up on I wented to know if my 10month old son get benefit do I activate the card with my information or his information they didn’t tell me much about his card or benefit he will be getting the card came the beginning of the week trying to see what i do next…THANK YOU IN ADVANCE


  5. I am trying to get the fax # for the Altoona SSI office. The numbers that I have keep cutting me off and I can NOT get a person on the phone to even ask. I would appreciate you help. Thank You!

  6. I wanted to fnd out if my Income Tax statement has allready been sent out or not, vecause we cannot find it in the mail, and it should be in by now. I would have liked to establish an on-line Social Security account, to check this ou. But I have a neuropychiatric disability, and find internet work very difficult. All I do is write e-mails. ┬┤So I was unable to establish an account on-line.It is way too complicated for me. Also,I do not use cell phone texting, and can only use the cell phone for phone calls.
    Is there not a way for me to send a direct e-mail to the Social Security Administration customer Service to find out if my form has already been sent, or to request a duplicate in case it got lost?
    Best regards, from Doris Koob

  7. I am my fathers payee and did not receive his money for 02/03/2015 because my card got stolen and I was using that DIRECT EXPRESS SERVICE and they are horrible I did every thing they asked and they refused to release the funds from the government and I have a new account and they refuse to put the funds in there and told me they don’t have to send those funds back to social security and so did social security matter of fact SS said they may not get them until six months later or longer how is this possible.I thought after so many days those checks go back to social security they sent a card out a long time ago with just my first name and two letter behind it and I have always used it they are trying to act like its on suspension but the real deal is the card was stolen during a move and I let them know and know they wont release the money.and social security said the are third party and can do what they want to do how is this possible with government money..

  8. I just had to thank you from the bottom of my heart. Through all the medication, health problems, and depression. My disability benefit is the only thing keeping me alive. I owe you my life and would not be here today if I was not able to receive benefits. You saved my life and I pray all the people that have disabilities understand it. My doctor’s said (I have many) that your help has allowed me to live.
    Thank You from the bottom of my heart.

    • This is not my first rodeo with Social Security and nothing has changed. This is the most odious system there is in the world. The SS operators/workers are rude as they can be, I mean really we’re in the most desperate situation that we can possibly be in and they’re nothing but rude. I wish I had won the lottery I’d tell them all to go hang but here we are stuck and having to rely on people who are absolutely nasty to talk to. ….not to mention their Musak sucks.

  9. ssi having my awarad Letter wen I received ilive in Dallas tx 75232 BLV 8226Willoughby apt1216 phone 214-2351574 fax me at 469-9309813

  10. All the messages has been recorded. Im a disabled person and i have a part a medicare but i dont have part b . I applied for part b because used to be covered with my wife insurance but im no longer covered since June 14 2015. I went to the social security office in torrance california and they told me to get a certification from the insurance company that im no longer covered with my wife insurance. to make it short i sent them all the things they are asking including the certification from the insurance company that i dont have insurance since June 14 2015. I talk to the supervisor miss torres and the one handling my case miss chacon almost every day. My concern is it takes too many monhts and received a call from miss chacon this morning that the certification from the insurance co. is not the one they are looking for.Miss chacon fron torrance social security even called my wifes employer asking for the certification. I can not go to any doctor to get my high blood pressure medicine . if they wont approved my medicare why it take them so long to deside and asking too many things. i need a lot of help to resolved my medicare problem . if you have more question please let me know and all the conversation from miss chacon and the supervisor miss torres has been recoded, they are in torrance social security office. PLEASE HELP ME BECAUSE I NEED MY MEDICARE SO THAT I CAN GO TO THE DOCTOR TO GET MY MEDICINE .

  11. i need an appointment i am 65 years old i need to come to fill paper work at your office i live in yonkers please i need an appointment. during next week avoid 16th of dec. i cannt make it , thanks

  12. I’m on disability and am very pissed. I have extra help and cigna, my ins. is telling me I don’t. ssi says I do. I cant get my meds or anything and have already paid hundreds when I shouldn’t have to. so now I will be forced to go back to opiates because no one knows what theyre doing. so now for my rashes, suboxone, and hep c meds are in the wind. I will see you all in the hospital when im worse.

  13. Thank you for your time I really appreciate it but my ssi has been approved in I’m homeless at the time in I need to know can I at lease have 10,000or all my back money at one time so I could find somewhere to live please, I supposed to be getting my Jan 1 check also but it not enough to move anywhere with I spoke to a Mr Phillips at the 55 ,125 street office. He was so nasty to me I felt like crying they claimed ssi was733.00 then he came up with some figure of 17,000. And 733 times 33 is 23,189. I know I could find somewhere comfortable and quite to live with all my back money at one time then he shorted me 6,000 and still wanted to withheld $77. I want him reported now welfare trying to get me to payback money from 3-31-15.INI brought in my notice from 129 Fulton Street in I gave them a copy I told them in 2010, I got a extra part in a film with JD Williams from the wire @ Charles polite on Facebook money profile picture…….. Feel free to call me back at 8624147245 thank you very much

  14. I just called back to make a complaint about Mr Philip and a lady answer in wouldn’t give me her name in said she not allowing me to make a complaint about Mr Philip I asks her name she hung up on me just now I call ssi twice today its the second call not the first one just listening to our conversation please thank you again

  15. hello im trying to get a hold someone about my ssi and i havent recivied anything in the mail how long does it take to get it i been waitting for almost 4 years now. how long does it take to get a statement in the mail

  16. don’t get a direct express card, in the prosess of trying to find out why my money did not transfer to my bank account, the people were rude and the supervisior hung up on me. I couldn’t belive it. here I am disabled and the suppervisior hung up on me. DIRECT EXPRESS SUX.

  17. If your on SSI,you will suffer with no health care and get much worse.They trick you into believing you will get health care but then the insurance company refuses everything the Dr. and Specialist orders.I’m so sick right now with migraines and seizures and the insurance wont approve a thing.Its cheaper for you to die.

  18. Could you please tell me why don’t Social Security don’t give out there fax number just the other day i was suppose to report my wages by submitting my pay stub in person because of a very high over-payment that became a huge mess there were some forms where giving to me because of some paystubs that were missing for 2 months she told me when the forms were completed by my payroll department she said to fax or mail well i would very much to FAX so my Son can get his SSI benefit but there is no FAX number how can I get Social Security FAX number?

  19. I payed Rs.1481 for SSI certificate. I got aknoledgement also. Buy I didn’t get the certificate. And this is my merchant reference number 9097. So kindly help me to get my SSI certificate. Thank u

  20. I AM LOOKING TO RECIEVE A STATMENT ON WHAT I will RECIEVE FROM SSI when I retire. I got on line and did not answer the questions correctly and it suspended me for using it what do I do to fix it??


  22. I can’t get an answer. I have tried to call 3 times today and held each time for 20 minutes and am holding right now and so far it is 10 minutes. I have not received anything stating you received my wage reportings for July and August. I have faxed them before. The confirmation keeps saying no answer. What number can I fax my stubs to since this number isn’t working?

  23. I have tried several times today to fax requested information to you. I have been provided with 3 different fax numbers and always received the same communication errors. I have checked outgoing and incoming transmissions on our fax machine and it is working just fine. Frustrated!!!!!!!!!!!!!

  24. I have called several times today and other days only to be told there are no agents available and hangs up.
    How does a person get help if they cannot get through to a customer service agent.

  25. I want to know do y’all have a program that helps a person get their car fix because I only get 750 a month and I’m still paying on my cancer bills dated back in 2012. plus I went threw three neck surgery and I need my truck so I can get back in forth to my doctor appointment so can you please contact me soon as you can thanks for time thanks.

  26. I have never in my life had worse phone service from any place, and I am 71 years of age. I have just spent more than 3 hours trying to change my bank information so I can get my SSI, and probably my SSA too for that matter. I have only been on with someone named Saleem, and I thought he hung up on me. I have an internet phone which it disconnected from the man before I could give my information. YOU ARE SUPPOSED TO BE HELPING AND ANSWERING QUESTIONS FROM THE PEOPLE WHO LIVE IN THE UNITED STATES, NOT SOME FOREIGN COUNTRY. WHAT DOES IT TAKE TO TALK TO AN AMERICAN. I cannot understand why it takes an hour of being on hold before someone responds. The last time I got disconnected before someone could even help me out. You need to improve your services to the American citizens. Don’t forget it is the American Citizen (the ones you treat negatively) who pays your wages. If you want to complain about the 50 million people on social security, then think on improving your horrid hourly waiting time before you finally talk to that American who has been on hold for an hour or more. Maybe hiring more people to answer your phone might help. Try using Americans, wow what a great idea.

  27. I need a replacement ssi bank card. Mine was left in the atm and the bank shredded it. I need to pay bills. Help please

  28. How do I find a local number how do I find a local number for Social Security office in Albany Oregon please help I don’t know how to find the number

  29. The Social Security Administration Should Hold Social Security Lawyers Accountable for Purposely Giving Clients Wrong Information and Not Giving the Social Security Administration the proper information Instead of the Disabled Individual who Filed with all the Truthful Facts. If a SS Lawyer does not do his job properly and you have to face the Firing squad they should too!

  30. I lost my old Direct Card and received my new card today. And my new card said I only have $12.00 dollars. I thought I had 5000.00 dollars on my old card but the money did not transfer to my new card. Please explain the problem I am having here. I might have my information wrong, please help. Thank you for your time.

  31. We are 70yrs old. and disabled. My husband and I try to live on 528.00 a month.from our SS. We had to move and I called SSA,gave them my new address. But my SSI JULY. Our income is still the same , only SS comes clockwork. Ive called ,numerous times to get it reinstated and I get they will call me back. never due. and each time wait at least an hour , hour and a half, then I get disconnected. only to have to call again and wait another hour. snf get another person to start all over. the closest office is 5hrs from me in Anchorage.AK. and the highway is treacherous , My husband has since been diag.with cancer and we could use those ssi checks now more then ever as winter is setting in an were running out of time. can you help us?

  32. We are 70yrs old. and disabled. My husband and I try to live on 528.00 a month.from our SS. We had to move and I called SSA,gave them my new address. But my SSI JULY. Our income is still the same , only SS comes clockwork. Ive called ,numerous times to get it reinstated and I get they will call me back. never due. and each time wait at least an hour , hour and a half, then I get disconnected. only to have to call again and wait another hour. snf get another person to start all over. the closest office is 5hrs from me in Anchorage.AK. and the highway is treacherous , My husband has since been diag.with cancer and we could use those ssi checks now more then ever as winter is setting in an were running out of time. can you help us?THK

  33. The service available to us online is worse than nothing. How can I get to talk directly to an agent and get my payment problem solved?

  34. fax number for Bujrien, Wa office after 4 pm not working and there is no option for after hours service before 7 PM.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *