Contact Sprint Customer Service

Contacting Sprint Customer Service Center

Sprint is one of the premier cell phone companies in the United States. In addition to cell phone services, the company also offers other mobile services, but has yet to stretch beyond the mobile sector like other mobile phone companies. Sprint has a residential and business service department. Contact Info:

Phone Contact Numbers

From the main page of the website, customers are given the phone number to order service. Typically, customer service phone numbers for sales are answered more quickly than the phone number used for customer service inquiries for current account holders. If you contact customer service through the sales line, they will either transfer you to customer service or give you the general customer service phone number to call.

Mailing Address

There are two mailing address listed on the Sprint customer service website. One is for payments and the other is for customer service. The customer service address is:

6391 Sprint Parkway
Overland Park, KS 66251-4300

If you are a business customer, you can use the same mailing address for customer service communication.

Official Website

If you are a current Sprint customer or you want to learn more about Sprint services, you can do so at the official Sprint website: Customers can easily sort through available phones, find out if they are currently located in a service area and even place an order for new Sprint service. At this time, all Sprint service requires a contractual commitment.

Customer Service Email

There is no email address listed on the Sprint website, but we did find an email form on the side of the Email Us page

Social Media and Sprint

You can find Sprint on Facebook and Twitter. Customer service contact can be made through either avenue.

Our Experience

Calling customer service was simple and easy. When we called, we noticed the automated system. After a few presses of the buttons, we were greeted by the Sprint customer service representative. We inquired about initiating service and the clearly spoken customer care specialist answered all of our questions.

Another resource to use is the corporate email here: We sent an email and the website stated we would receive a response within one business day.

Did Sprint give you the customer service you deserved? We want to hear your thoughts and experiences dealing with Sprint customer service.

to leave a comment about your customer service experience.

Contact Info
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397 Comments on “Contact Sprint Customer Service
  1. The following is a top level sprint care rep. He was great at solving my issues. Why wait in line? Call, email or fax him directly.

    Tyrone Handon
    Executive Services Analyst
    Executive & Regulatory Services
    Office: 201-964-8070
    ERS: (866) 727-0665
    Fax: (888)-765-1071 

    • Wheni first started the service it was good now its completme ly horrible. Calls get constantly Draper network code 7 & 6 allways appear there constant errors showing up can’t fix it therapy like 100 plus errros its so frustrating want
      ting to really change providers because of what keep going on is completely insane phone is only 3 months old ultra seriouslsetranformers seriousley need help or i will be forced to change providers

    • This company is worthless go to Verizon. They appreciate your money…. Customer service sucks. Sprints needs to go under and riot in hell

  2. Thank you John Doe (real name? lol). I emailed Tyrone about a billing issue. He then asked that I call him (same number as above). My problem was solved with in 10 minutes!!! Great info!

  3. I have been a sprint customer for a long time. And I am very unhappy with sprint, I am on unemployemed need to make changes on everything to make ends meet. In calling sprint customer service to do so all they can say is sorry but good luck finding a job. With the way theses times are people out of work and trying to just get by you say sorry, but good luck finding a job. sprint needs to help not charging to drop something from thier plan.So what sprint is saying you can pay us more money. I would think that your company would want to help not hender. I would think in keeping customers they would help so that when things are better and back to work customers go back to what they had. But know your company thinks that the customer dose not tell customers so sorry about your luck and is there anything else I do is very stupid to say. I guess you are not a people company. That is sad and you will loose customers I know that I will change my cell phone from sprint to another one.I have to say am very very unhappy with sprint and I will make sure my family changes from sprint to another cell phone company. Maybe one day sprint will do much better with customer service, I guess that would be something that will never happen.

    • I have had nothing but terrific customer service from sprint. I am also unemployed and if I find I’m not able to make my bill on time I simply call sprint and they grant me an extension. Any time I call for whatever issue, the problem is always resolved in my favor with little to no struggle. Be an educated consumer. Do your research before calling. Chances are you will find out more on the topic than the service Rep even knows and this puts you at an advantage.

      • I have been with Sprint for 13 yrs. Not planning to leave.
        I MUST AGREE with Gordon. All situations in my experience have been positive. I always buy a Samsung phone. No problems that could not be fixed .
        They Do give Good and long time customers additional
        Minutes from time to time. I pay for 450 , but They have given me 1300 Bonus min. Not even sure why or when..
        As Golden said … Educate yourself and when you do phone in , be polite and state your problem clearly. No yelling, or swearing, or threats to quit will improve any situation

  4. I have been a sprint customer for 6 months now and I would tell anyone and everyone to stay away from them. There service is horrible and everywhere. I average about 6-7 dropped calls everyday and everyday I have full bars. When you call customer service all they tell you is sorry and that they are updating the towers, my dad has had sprint for years and thats what they have been telling him for 6 years now. Get a new story sprint, all you do is rip people off and get people by saying that your are the truly unlimited service. Well it doesn’t matter if you are truly unlimited if you can’t use your service.

    • I have been a with sprint for years. the past few years I have had an increase in the number of calls being dropped. In the past 90 day the calls to my home from our cell phone have been not understandable. Whats going on? I have no contract with Sprint. If Sprint can not get this repaired soon I will be forced to move to another cell phone carrier. If anyone is thinking of getting sprint you need to check with other sprint users in your area. HOW MUCH LONGER SPRINT??????? Do I move to another carrier.

  5. I have been a sprint customer for 2 years and I am in the Dallas,Texas area and the service is horrible. Dropped calls, can’t use the phone in your house. I am even having a hard time getting them to disconnect my service. I have resorted to sending emailsl. You cant go to a store and have them disconnect. They will direct you to the 800 number which is not willing to disconnect my services . Stay as far away from sprint as you possibly can.

  6. Two and a half weeks ago, I purchased a replacement phone for myself and a new phone for my daughter. We purchased the same phone: the LG LN272 on September 10, 2012.

    Our sales associate incorrectly told us 2 items:

    • We have 30 days to bring the phones back for refund/exchange. I started having problems with my cell phone within 2 weeks: buttons would not activate on random occasions, and the battery would die within half a day (after no calls/text being made), even after being fully charged. On day 15 after purchase I took the phone back to exchange the phone for a different, more expensive phone. However, upon arrival to the store, I was told that the warranty was only for 14 days and had expired a day and a half earlier, and that I would need to send the phone in for repair; I was also told that, if I wanted to purchase a new phone, I would have to pay full price. I am shocked that, after only 2 weeks of use and no damage to the phone, Sprint was unwilling to act in a compensatory manner, especially because I was willing to upgrade to more expensive equipment. Additionally, I heard the sales associate mention to another associate that the store had recently allowed a customer to make such an exchange; the other associate said that couldn’t have happened and could not be done. Sadly, because these comments were not recorded and this was not in writing, these comments are not verifiable by anyone but me.
    • We purchased a protection plan for my daughter’s phone in case of loss/damage for $8.00/month. We were told to activate this plan at home by downloading the plan. However, he neglected to tell us that, because we opted to not have data plans on our phones, we were not able to activate a plan for which we were going to be billed. When we brought the phone into the store the next week to activate the plan, another sales associate told us that the phone was not eligible for such a protection plan. Was Sprint planning on billing us for something that didn’t exist?

    Today (October 2), my daughter showed me her phone: the entire screen is not even legible. We attempted to take out and replace the battery to no avail; the phone was fully charged and has not been damaged. Now we have 1 phone that does not work properly on an intermittent basis, and 1 phone that does not work at all.

    We have been faithful customers to Sprint for more than 10 years; because of the problems we have had, the poor quality of these phones, and the lack of knowledge with the sales associates assisting us, I am saddened to say that, unless the Customer Care Center can rectify this situation, I will be looking into my company’s cell phone discounts that are offered through Verizon as of the expiration of our next contract (if I can manage to keep my service working that long).

    • Your sales associate did not tell you anything. incorrect. The 30 day exchange is to make sure you’re satisfied with the phone. I bought a phone and decided I didn’t like it. I returned it for a different phone within 7 days. If your phones are truly undamaged and started this erratic behavior then that is a manufacturers defect which should be covered under the one year warranty. Also realize that the people in the store tend to be lacking in the knowledge department. Best bet is to do light research on the topic, And then call sprint customer service. Authorized dealers are not your friend. Also of your phones aren’t eligible

    • Your sales associate did not tell you anything. incorrect. The 30 day exchange is to make sure you’re satisfied with the phone. I bought a phone and decided I didn’t like it. I returned it for a different phone within 7 days. If your phones are truly undamaged and started this erratic behavior then that is a manufacturers defect which should be covered under the one year warranty. Also realize that the people in the store tend to be lacking in the knowledge department. Best bet is to do light research on the topic, And then call sprint customer service. Authorized dealers are not your friend. Also if your phones aren’t eligible for an insurance policy, which I assure you they are, then there’s no way they could charge you bc the monthly fee is set based on the quality and value of the insured device. How did they get this figure if they dont have coverage for that phone?

  7. I updated my phone 07/12/12 I have 95% of my incoming calls drop or sent to voice mail.I had a motorola 580 had no problems. I got a kyocera dura xt. Don’t get one in sucks. Sprint service is from 1 to 10 is a 1 at best. Don’t waste time calling they are working on the tower. That is horse crap!!!

  8. Pudieran ayudarme a terminar de cancelar mi telefono que hace un mes llame y pedi hacerlo y la compania de sprint no lo ha cancelado,en el mes de Septiembre pague $389.00
    y el mes de octubre debo pagar $213.00,decidi salir de la
    compania y no he podido y el telefono no se usa hace mas de un mes.Gracias

  9. this is my delima i told att prior to opening back up my sprint account that three individual people could use my account id like to verify with you that others are noe pirating my account that is a large concern due to the fact their is three hunded thousand dollars this business is on the midst of being launch by microsoft please help this account is only now ok for david allen johnson and john george daggy sr please no other phones ext are owned and operated by myself and my general manager if you have trouble contacting refer to 1 770 595 4044 the world plan was paid for by joy on alltel and shoulnt be directed to samantha anderson home and why is my account on automatic forward i shoundnt have 21 phone lines and i do this is getting out of hand please again help me to get the piggy backers off my account this account was time stamped to myself with bank o america as well as compass bank if you have any other tecniqual questions please leave amessage on my email i am registered with microsoft as well thank you upon getting one of the stolen phones back we realized thatsome one was forwarding verision corpate number to a cell phone that timt stamp wiyh best buy to my mothers home address please if any way not to post my numbers id like that done thank you i dont live at 6194510 and 623 3870510 to be taken off immediately this account does n`t belong to Monica or choice hotels just cause i built a kool operating systems now am being block by Microsoft Executive cause they plan to take the second time cory stop re porting my phones this will be
    worked out correctly if i have to say it all 10,000
    times over thanks for listening and i am going to have control of this shortly or i wont work for anyone accept myself again means all partners will find new jobs

  10. I have been with Sprint for 11 years. I have recently discontinued my services. The level of knowledge of the customer service agents were poor. I would ask to speak with account services. I have never seen such poor customer service before. The account services agent I spoke to last night was very rude, he would talk over me and now allow me to explain my billing issue or situation so I just said cancel my services. He manager of account services called me back about 3 hours later, already calling with an attitude, very nasty and rude on the telephone. Sprint, when you hire employees in a customer service role especially in management, being in management myself, you should not hire managers that argues with customers, that is not empathetic, and someone that listens to the customers and not talk over them. Sprint, I had 3 lines on my one account, you had a great customer but with poor service and attitude, you lost a good customer of 11 years.

    • Oh yeah…. I so agree I just dropped them today 120612 over a197.00 overcharge charge after 11 of being a loyal customer. They care not of us little people. But. I guess Verizon. Will love my money

  11. Hello my name is Sherry Rozendaal I’m from Minnesota I’m looking for payment billing from sprint that I need contact to sprint for e mail address so that I can straight to payment billing need resolve my billing by sprint. For my pager text has been suspend for while because of not payment billing so I need find the e mail address for sprint so that I can send to them to be solve it so that I can use my pager text to contact with my friend and my family if possible you can help me and give me correct exactly E mail address in St. Paul Mn

    I really appreciate it if you can help me fond one E mail address for me. Thank you so much Happy Halloween!!! Regards Sherry Rozendaal

  12. Our cell phones didn’t switch over to the new standard time, which became effective as of 2:00 a.m. this morning, Nov.4, 2012. I cannot reach anyone at Sprint; additionally, the phone service is a nightmare to use; there are too many options and buttons to push to get a simple question quickly answered, and it’s been this way for quite some time now.

    I’d like someone to respond my question re: why our phones didn’t automatically switch over.

    • I hate to say, but Ditto to all the negative comments mentioned above. I also have been a loyal customer for over 11 years. My phone also did not roll over the new time in March “missed a client waiting for me over an hour! also have had numerous dropped calls which has cost a loss of business.
      The lack of speed in the delivery of services is horrible and has cost $$$ due to this Last night at dinner tried to pull up the ‘map’ app to locate something in South Carolina, my husband who is with ATT had this up and running within 30 seconds This NEVER came up on my phone during dinner. This is also a disservice to their customers to not inform them / educate them on this ‘ticket’ issue in our area (whatever that means!!) Also they have been trying to get some LTE tower up for over a year???
      So how come all your competitors seem to get this technology up in a timely manner. The charges to discontinue services should be outlawed!! $1210 to cancel my contract $350 for 3 lines $160 for one!!! This is horrible that that is the way you keep your business Again it should be against the anti trust law All this tower issue was never disclosed when I received my I phone in Jan nor for my son or daughter who did so in November How convenient that this important part of the contract is not disclosed, which is not only is wrong but illegal. This service is a nightmare and as soon as I can get out of the contract I definitely will and hopefully others will do their homework better than I did in seeing Sprint’s lack of customer satisfaction.

  13. Really you don’t freaking know your towers are either over loaded,”like your busy ass customer service lines” or the towers are upgraded on our exspense! Look I have had so many lost jobs and missed communications that im ready to punt.Take a look at just a couple bills, anyones. You’ll see were taking it and ready to make the change ….I too am a valued customer and when I can’t even call you cause your service is fornicating the canine than seriously , large compensations are in order…I just resigned new contract a few months ago and have the galaxies s purchased at target.Now if you can get my phon working properly within a week I will wave the attourney fees, on account that I will find another service provider, at no extra cost. Please save me from the mental anguish I’ve taken the last few months. Amen

  14. I had a problem with huge overages due to a business issue Johnathan in customer service was incredibley helpful to me and was able to suggest a solution to help me out. What a relief to have had good service. Thank you Sprint, and thank you Johnathan.

    • can somebody tell me what to do I just got a Iphone that I bouthg at omaha nebraska and I would like to get service in mexico but for some reason my phone is lock I went to a mexican cellphone store and I was told that I need to pay $$ 100 dollars in order to get back my service cuz they said that they need to call sprint and made a payment to get unlock my phone…but this process is really expensive here in mexico plus if I call myself to sprint customer service from here,is kind of hard and expensive plus the time that I have to wait on line the cost to call to us is 1.20 dollars so if someone know a directly line call please reply this comment thank you

  15. Sprint is horrible and has been that way for way too long. I am dropping more calls now than ever before. I am now even dropping calls in my own house and on my way home from work. I was in a store recently and was told that they are replacing towers. Really? I haven’t heard that one before. Tried ordering the Galaxy S3 on Black Friday..HAHAHA! WHat a Joke that was! No one had them in stock, the website would not work and when I tried calling to oder the phone for my wife I was “dropped” after being on hold 1hr45mins. Called again, dropped after 48 mins on hold. called the next day same problem. Goodbye Sprint! Im taking my $204/month with me to TMobile or Verizon.

  16. I was calling them about the phone problem. Talked to Apple/Spring probably more than 15 times. They hung up on me!!!!!!!!!!!!!

  17. Wow really? What kind of customer service hangs up on a person on the phone? I do believe I was quiet polite, but this just pisses me off.

  18. I just ordered the galaxy and guess what, I am sending it back ASAP. It is the absolute worse. My mom has the galaxy through Tmobile and no problems. Sprint doesn’t even have 4g and the Galaxy 3 is an 4G phone. I can’t even get all the bonuses of this phone because of sprint sorry services not to mention the calls dropped all day long. I would be talking and the next thing I know, the call dropped. I only had this phone two days and can’t even count the number of times my calls have dropped. The phone has been put back in the box and waiting for a return code to send this mess back. I will be going to Tmobile where they have 4G and no dropped calls.

  19. This is the worst company ever. I should have stayed with Verizon and paid more. I was told that because of my Company’s contract, my activation fees and shipping would be waived. Well after almost 5 hours on the phone and running back and forth to the store to get this corrected, they still are not corrected and they have turned my phones off for the second time since signing up with them in October 2012. I was hung up on several times and the store mananger was a jerk. I paid the bill less the fees and they turned my service off and my bill was not due to 12/3/2012. I will be looking for a new carrier and they can shove their contract.
    That Tyrone Handon guy listed in the 1st e-mail does not exist. I sent him an e-mail 2 days ago and no reply.

  20. Patience has run out!! The service received is so bad I want to cancel my account and go to the competition.I have been with sprint since 2005 and unless they fix my problem quickly and do it right I am done. I added a line for my fiance. She chose area code 863 and was assigned a random number in that area. The problem is that the name of the previous owner of that number appears when my fiance makes a call to a land line or cell line that doesn’t have her programmed into their contacts. We have made three calls to customer service and chatted on line twice—-still no fix and now my fiances name shows up when I make a call on my line and the old owner of her number still shows up on hers. The frustration is unbearable, nobody needs unneccessary stress.Sprint keeps on trying the same fix and says wait 72 hours to see if it works!!! My next step is sharing my experience on twitter, facebook and you tube.

  21. After eading the ” worst Sprint commenets ” I know now I am fighting a lost cause!!! Sprint never has cared about the customer….being n police work Sprint service can not be depended on. I know from experience. The customer service is terrible and so is the service. No wonder Verizon in number one in the nation. Soon will be switching over. On one day I said I was going to get a problem solved…got put to over 21 people in one day and still never got any results..I have contacted the BBB Better Business Bur. Sprint is a ” Rip Off Company “

  22. I think your customer service is the worst. I hope that the person i talked with ( Fred ) he was suppose to be the superviser gets some more training to deal with customers. I am going to cancel my phone that i have had with them for 10 years hope they like that Maybe if more people done this they would get the message

  23. I buy sprint service few days ago.i was glad to get great service from sale associate.But when I start using your service I had lot of dissatisfaction .problem is drop call and takes hour to open a is three days I’m trying to view my Facebook but I can’t open .im not happy to pay almost $100 for nothing. I don’t want sprint service no more

  24. I received my bill last week and I did not get my 22% off . Please let me. Know this work because when I stop in store I was told every month I willl get 22% off total bill.
    Erika aguilar

  25. I have been a sprint client for over 15 years, the moment my contract is over i am running for my life away from your unprofessional company. I have been forced to keep a blackberry curve which is the worst phone i have ever owned. To add insult to injury you want me to buy out my contract even though it expires in February. I am paying 95 dollars per month for a phone that I can never use. I can not get on the internet, or buy any blackberry apps, nor can I even use the navigation.This is wrong and your customer service is pitiful.

  26. Worse customer service. I been with Sprint for a year. Any time I called customer service for any issues or problem it turn out to be a disaster and lost of time. Please check around other cell phone carrier. I highly recommend NOT to work with SPRINT. WORSE CUSTOMER SERVICE.

  27. I was treated so badly from sprint customer services. I call in to see why I was charge a activation fee. I was treated badly because I had a past due balance on my bill. I was called a lier, and the rep would’nt give me a information. A rep put a payment arrangment on my account without my permission to get my services get disconnected. had to call sprint again to have it removed, and they informed me they couldnt do anything about it.

  28. I have had sprint for 15 years . and today when I went to upgrade 3 phones, I discovered from the wonderful sales guy I was charged for a forth line for two years I canceled four years ago. Now they say I have to pay an early cancelation fee for a line I never allowed them to restart. They are the worse customer service ever. For 175.00 bucks a month they could not return the money they took from me. My hope is they go under and I am going to pursue a legal action any way I can. So be careful to anyone that thinks to carry this horrible service. They suck..

  29. I was a Sprint customer for over 6 years. The past year and a half my services were horrible, I mean, horrible. No reception, dropped calls, internet never picked up. Couldn’t use my gps feature most times. Everyone around me with other carriers had great service in my area. I made numerous complaints, traded phones, had my services checked, talked with local sales office who said they had the same problems with their personal phones etc. Finally after struggling with no service, and it causing havoc in my life, ie, no home phone service available, I gave up and ended up my contract early – being told I would have my contract termination fee waived. I have followed up every month with customer service to resolve this issue and have been told by every agent in every call a different story. The notes are not accurate, they don’t see where I cancelled it, they do see where I cancelled it, they don’t see any reference to waiving the fee, they do see it, they need me to call back etc etc etc. After 4 months of fighting with customer service which was incompetent, incomplete, and absolutely the most unnerving experience with a business in my life………I am being held liable for the contract and charged the fee. DO NOT GO WITH SPRINT SERVICES. They accept no responsibility for their services nor their customer service. I will be a warning voice to any and all parties I come in contact with regarding the horrible experience with them.

    Thanks a lot Sprint, after years as a “valued” customer.

    OVERLAND PARK, KS 66251-4300
    14TH December 2012.
    Subject: Customer appreciation letter.
    To whom it may concern,
    As one of your customers, I recently purchased a SIII Sprint Phone from your company. I wanted to say thank you, to *KAYLENE TOKUHISA* for the assistance and outstanding customer service she provided to me in purchasing the product. I can say that I greatly appreciate the time and service.
    I would also like to say she assisted me with patience and smiles, made my experience comfortable because I could not make up my mind on choosing a phone. and even allowed me to try each one. For this reason, I was able to make the right decision.
    Again, I wanted to let you know that I greatly appreciate the effort of your employee especially your retail consultant *Kaylene Tokuhisa* when I tried other locations and they told me they could not assist me. Your great customer service is highly appreciated.
    Yours Truly,
    Shandy L Mira

  31. I have been a customer of Sprint/Nextel for over 12 years. I spoke with one of your representatives last month regarding upgrading my phones. I have 5 phones on my plan I was forced to upgrade one of my phones because it was on the Nextel network. While I was asking questions on this forced upgrade I inquired about upgrading the rest of the phones on my plan, I was told at that time the that a total of 4 of my 5 phones were eligible for an upgrade, so I asked about upgrading the 5th phone. I was told at that time since I was looking to upgrade all of my phones I would be able to upgrade the fifth one since it would be up soon. At that time we weren’t sure what phones we would like. On 12/23/12 we went to one of your sprint stores to upgrade our phones at that time I found out that they would not honor the agreement I was given on the phone. I spoke with your customer service reprehensive named Ming he wouldn’t honor the previous agreement and was just ready to hang up on me. As I said previously I have been a loyal customer of Sprint/Nextel for over 12 years and it now shows you no longer care about customer service. I didn’t think I was looking for the word on this. You are running a sale on smart phone of buy one get one free so I was looking to buy 4 phones that night and upgrade my plan. Since customer service is no longer a priority with your company I am going to start to look for a new carrier with better customer service.
    Brian J Carey

  32. My contract ended in october, and still getting bills.. even thought i told then to end contract. I hate sprint for doing this to me. I havent used the mobil internet since may’ modem broken

  33. I had a replenish sprint phone and it was always dropping calls for several mths. I tried the airwave device and it did not work. I have called many times to get sprint to understand I cannot use a phone if it always drops calls. My boss was so upset with this, he got me a Verizon I phone and it has been working fine. I know from talking with one of your tech reps that their was a tower down about the same time I was having this problem. I will not pay any fee for your contract due to all the problems I have had. I also tried calling sprint many times and they also dropped the calls I made with them, this has been a awful experience and I am VERY UNHAPPY? Deb brown.

  34. yalls service is horrible I have had the galaxy three with yall for alil over a week and in the middle of mempgis tn it drops calls constantly…not to mention where I stay a mile outside olive branch ms I cant even talk on the phone. do something about this im giving yall the benifit if the doubt that all these upgrades are the cause but when my 30 day trial is over if it hasnt improved I will be giving your phone back and using a company that I can actually make phone calls on…not to mention that your data speed isnt even mediocre cimparably to verizon, att t mobil and even the mississippi based cspire…very disapointed sprint I thought yall had better servuce than this

  35. I am appalled at the bad service, treatment and attitudes at Sprint. I have spent countless hours calling and getting put on hold, and the burden shifted to me but no one wants to or will help me. The connection is bad, I can hardly make or receive calls, I cannot send picture mail, my calls get dropped, and everyone I talk to at Sprint, shifts the blame to me or my device (which I changed several times along with my number to see if it would correct the problem). This service is costing my business money, and causing me stress and headaches! Help!!!!!

  36. Imyself have been a customer with sprint for 12years and i just loss $100.00 by paying to get a new phone and upgrade. i never received the phone and was told “sorry no refund.i was litterally “robbed. and the manager told me. there is nothing they can do ! but im still fighting. if anyone can help, please let me know

  37. My phone drops calls in the heart of Orange county, go figure. the plan I set up and what I’m being billed for is 180 degrees off. Getting a live person is a joke, love all the hit 4 hit 3 hit5 hit7 rather then having a live person sort it out. Doesn’t Sprintmake enough money to have live people answer straight away?! I work 12 hr days, I work hard to keep each of my customers happy. I guess when you get as big as Sprint it must be impossible to give personnel service.

  38. Forgot to mention that not everyone will post reviews with negitive remarks. But the truth is the ability of Sprint to provide what the customer is asking for seems to be difficult.

  39. We have been using the I680 and had to switch to the kyocera, It must stand for
    S—t in another language. Not very happy with it, should have copied the I680 platform.
    New doesn’t always mean better.

  40. A brief story. I went to sprint on dec 16 th 2012 to buy a smartphone for Christmas. I was told I could not buy the phone without activating it. Since he was away at school, I did not want to deactivate his phone to replace it with a new phone that he wouldn’t get for a week. They told me they would put the phone aside for me so I could buy it on Christmas eve when he would be with me and get his phone right away. When we arrived on Christmas eve, we were told that the promotion had been discontinued on the 17 th. They did not know it was going to happen. The only way for me to get the phone for him would be to pay 7 times the price. It turns out that I was eligible for an upgrade on January 1st. So we could come back then and get the phone at the discounted price. We were told I could do it here or he could do it from college since he needed to go back early to work. He tried to go on January 2 and because they couldn’t reach me by phone because I am a teacher and unavailable at certain times, they couldn’t do it. Sooo.. I went last night afterwork and got the phone for him. While I was at the store, they asked me if I wanted insurance. When I said no he told me it would cost 600 to replace it. When I questioned him about the phone costing 350, the week before, he couldn’t explain the price difference. I did not persue it. He continued activating the phone. Problem is, he activated it on the wrong line. He put the new phone On my line, not my son’s even though I told him the number he was supposed to replace. So today I went back for the 4th time to get the phone set up correctly. The sales associate Andrew actually asked me to rate them as I was very satisfied. Seriously!!!!! I am not even close to satisfied let alone very satisfied. Neither the store in niskayuna, ny nor the corporate offices have made any effort to treat customers with respect.

  41. I have spent one hour on the phone with sprint and my issue is still not resolved. I have three lines – one of which is eligible for either upgrade or to take off the plan. It was just a simple matter of interchanging the numbers in order for me to keep the same number – they said cant be done and in addition I would have to pay a $50 termination fee – I hung up on the 12 year old Supervisor and told him to cancel my phone service with Sprint I will go with another provider. I have been with Sprint for over 10 years.

  42. I have been a customer with Sprint for 21 years and in today’s current market you can purchase a cell phone at a gas station or the nearest convenience store. It is very upsetting that a company that I can truly say that I have been a dedicated customer to would just terminate your services and not continue to work with you after a payment has been made. It took along time to get here but I’m thinking maybe I should explore other options and proceed with a company that really appreciates their customers…..

    very dissatisfied !!!!

  43. Unbelievable! I didn’t realize how bad Spring customer service was. I have been with sprint for over 15yrs and never any problems. My plan was grandfatherd from another company they took over years ago and only paid $45 for data and unlimited calls. But, to upgrade to a smartphone, I had to go with their new higher priced plans. After much deliberation, decided to go on a family plan with a total of 3 lines. When in the store the salesman told me specifically that my monthly rate would be $179 + 20% disc from my job. When I got my first bill, the discount only applied to the first line. When I called customer service they said “sorry for the misunderstanding, but I cannot apply any further disount” Now they misrepresented the plan to me. I had the salesman break it down for me and was specifically told of the discount to the entire plan less the insurance. Customer service trfd me to a supervisor, Eric C. but he was no help. I asked to speak to his manager and was advised they do not take phone calls. I asked for their email and he said he can’t give it to me. I asked for their name and he could only give me Jamie B. No last name. I asked for a contact # or email address and he said that was not an option. My only option was for him to pass the information along. BAD BAD BAD customer service!!! I am so disappointed. He did not give me any other options or even willing to compensate for their error. What is customer service if the customer service manager is unavailable to speak to a customer!!!

  44. on january 11,2013 i dpoke to a male finance representstive. his tone was rude and the customer serbice rep was unpleasant toward the end of call. i asked for 1/25 to pay balance he cofirmed the 1/18 then he updated the date to 1/25. i didnt hear the date clearly i was losing my signal. however he began shouting and there was agitation in his voice. i do not appreciate being spoken to in that manner when i am part of the reason this man gets a income. this is sad that as a customer you are made to feel like you are bothering an individual that is a finance rep. well i am making it clear this individual did a poor job representing sprint. thanks to him once my bill is paid to date i will take my unwanted buisness to a company that will appreciate my buisness .

  45. I will never use sprint again their customer servise is clueless. The network sucks too dropped calls big bill that follows. So long sprintnever again

  46. We have 3 lines and a web package through Sprint. I must say that we have been with u for years and the service is really bad in our area. We are leaving sprint to go to Verizon so we can have coverage . I am tired of dropped calls and my internet not working it is worse than dial up and uses all my data package I will never suggest anyone useing Sprint. We bar called and called to find out the problem with no resolution

  47. Come on June, so i can switch to another carrier! 10yrs of loyalty and this is how you treat me..Ill take my $150 a month else where..

  48. I would like to express my.dissatisfaction with your customer service and general operational practices,contracts are signed without clear terms and then are changed,resulting in more charges.This is very deceptive and is not the way to do business.I am writing letters to Consumer Reports and the Better Business Burea to inform them of your practices so they can spread the news to consumers.I spoke with many of your employees and they need education on how to take care of your customers,because without us you have no business.When I signed my last contract I was impressed with your customer service,but now you seem to be not interested in your customer service,Unhappy!

  49. I spoke with several reps, everyone told me something different, I then had to go to a sprint location to get an update. …. the guys there said “no towers for 4g lte would be available till early spring…..the last rep told me these towers would be ready by the 21st of this month. I am a long time customer, but I’ll be looking for afcn alternate carrier

  50. Excellent. Recently lost my job and they have been amazingly helpful. I’m very satisfied, and they have the best rates on the IPhone. I’m happy and Im a tough cookie to please.

  51. i have never seen a weak connection so bad that ie have twice thrown my sprint phone in complete frustration. i make a phone call and suddenly cut off in the middle of important bizniz. ie wil get a verizon phn nxt time. however it has passed my tempy tampy test. its unscaved. my mental state however is broken..

  52. I normally had great reviews when dealing with them but on Monday 1-28-13 I called to setup a payment arrangement and was greated by a sweet lady. She said that she had to have her manager approve the amount I was paying. I wanted to pay $150 until Wednesday 1-30-13. I was told I was not allowed to do that by a VERY RUDE Senior Customer Service Rep. He told me that if i didn’t like it I could cancel. I asked him how much it would cost to do that and he told me well over a $1000 so I doubt you will do that. WOW! I told him well it is tax season and that would be worth it if I never had to deal with rude jerks such as him again. I have 3 lines and pay around $250 a month for this. We ARE cancelling and going to another service. WORST EXPERIENCE EVER!

    • I was told I HAD TO pay $213.65 because that is what I owed. $63.65 more and it was 2 days. WOW!!! Right after that my phone was disconnected! RIDICULOUS!

  53. Reception on Sprint has sucked since they bought Nextel. Never had problems with service, was able to receive calls, never had dropped calls with Nextel. Even after Hurricanes. Sprint buys Nextel & now service sucks. They’ve been “adding” towers since then, so they say. Service gets worse & worse. I can’t get a decent internet connection in my house. My friends whether with Verizon, AT & T or T Mobile they get instant connections in my house. Dropped calls? Constantly. Everywhere I go. When I go home to Indiana I can’t even make a call unless I’m in a town. Cancelling my service when my contract is up.

  54. I went into the Sprint store today for another visit regarding the repeated poor service with my phone. I’ve called over and over so I finally went into the store for help. For the first time, I was treated poorly (which is an understatement)by the Rep. (Taryn). She walked passed me to another customer and asked if she could help him. I asked if there was still a sign-in sheet, because I was there before the other gentleman. She said “no, he was here before you”. I said “no he wasn’t, did you check the sheet?” She then stated “if you’re going to have an attitude, you can get out of the store”. There’s more to this story, but the end result was that this was the most RUDE, IGNORANT & UNPROFESSIONAL service I’ve ever received from Sprint or in my life. It took all I had to maintain my composure but, I’m glad I did. Hopefully this will be taken seriously and addressed within the Corporate offices of Sprint. I am certain this is not what they expect from there representatives who are a direct reflection of them. Needless to say, the gentleman with the red hair took excellent care of me after hearing what had just happened. The Plank Rd store in VA must seriously consider retraining Ms. Taryn, or perhaps she should find employment elsewhere where Customer Svc isn’t their main priority.

  55. Well,i have tried to contact my family and my phone will not contact at all and they are telling me to contact customer services so what do i do?

  56. Sprint is absolutely the WORST!!!! I just got an iphone 5. May as well have a basic flip phone as I cannot use 90% of the functions of the iphone due to horrible internet service. Also, at least 50% of the time (or more) my phone doesn’t ring. Goes straight to voicemail when I’m sitting right beside it. Can’t access my maps when on the road, text pics don’t go thru, can’t load facebook, PITIFUL!!!! Have spent countless hours on phone and in store to rectify this issue, even restoring the iphone to factory settings, all to no avail. I told them I wanted out of my 2 year contract and of course they told me since they showed I got excellent service in my area, that was not possible. Does anyone know of ANY WAY that one can get out of a contract due to horrible service? I could lose my job over not answering the phone (which doesn’t ring), as I work for the airlines. Sometimes I don’t know that the phone has even rung till hours later. HELP!!!!!

  57. LONG periods days,months with no service in the 607 Dryden New York area – run around from service reps. Family phones all on sprint to access sprint to sprint now we have no service MY PARENTS ARE ELDERLY THIS PHONE IS MY MOTHER’S LIFE LINE SHE IS BLIND!! My phone WHICH HAS NO SERVICE My daughter who’s husband is in the military and away she has 2 infants, my brother, and my parents KERR,RICHARD/SHIRLEY my sister we can not keep in touch through the Sprint service as Dryden tower on Walker Rd. is apparently out again. The customer service # has been busy bus busy

  58. I used to tell people sprint gave great service for me with no dropped call. It has gotten worse since last summer hen was told “they are upgrading towers”. It is now Feb. And the service is not workingv at all. When i went to the store, the answer was “they are upgrading towers. “. To me that means making things better not worse. Each day this week, i lost another service. Dropped phone calls, no or very little internet connection, now not receiving emails. I must wait to get a few bars to try to get this email to send. Most of the time i am roaming. Over $100 mo for no service is not in the contract. They have lost ME too. They have broken the contract.

  59. i have been with sprint for 6 years i just cant understand my bill can jump from 230.00 to 320.00 a month. if you really value your customer you would treat them a whole lot better. i have got 5 phones i guess if got more than 1 line you deserve a break. 1 phone 1 bill same paper work as for as bill. if got 2-5 phone no credit. you fixing lose a nother unhappy customer o but who really just go and hook somebody else promise them everything hold that carrot out there then just break it off in them have good night

  60. Not sure of all of the complaints on here. I have been with sprint for 10 years. I have 5 phones on my account,one is for my parents who live 3 hours from me. We had problem with phone and I called customer service for help, he called my parents to walk them thru things on the phone and even called back tomake sure the phone wasll work 2 hours later.
    I have learned, with been a long time customer, that you might have to call a couple of time to find the right rep to help you. I have been late on payments and always been able to call and set up a payment time to keep my service on with no problems. Sprint will let you change your plan to help save you money but depending on your phone you might not be able to get a lower budget phone ( a lot of high end droids).
    So the biggest thing is always be nice if you yell at a rep who is only makeing 9.00 an hour they will make you pay for it ….lol
    I will never leave Sprint.

  61. I hate this company. I got the service and return the phone back within the 14 days.When I came back to purchase the phone I wanted I was told they never ship the phone back and I was responsable for their mistake. Afert twenty phone calls and alot of transfers and hang ups from the Sprint Customer Services. I was able to speak to someone who agreed to credit the account. Oh wait the came back and put it back on my account. Yes! after again hang ups and transfer the disconected the service. I was attack by Ken Parker he was RUDE and very unprofessional, he told me what I can pay and laugh and told me that this is my problem. He also told me he’s been with the company for 15 years and no one will fire him, because I said to him how rude he speaking to me and he also asured me that his calls are not monitored and no one will not recommend him for his actions. What!!! we could not belivied what we was hearing. Yes this is someone who takes your calls at Corporate. Think People don’t use Sprint

  62. We are retired in SW Forida and have been unable to make a cell phone LD call for the last 2 days. So, we called one of your stores and learned you are in a 72 hour upgrade to 4G network. I thinks that is fantastic since you have been advertising for some time you are the largest, or one of the largest networks in the USA.

    I’m retired from a fortune 100 company and simply do not understand why Sprint would not have notified their vast subscribers of loyal customers of this interruption. Can you imagine how many of your customers rely on a 24/7 service to make a living?

    Please do not answer that you sent mailings etc that most people throe away. Why? Because you frankly send to much mail with far too many changes that no one of ordinary intelligence can sort out. Please forward this to you CEO and explain anyone that fouled-up this badly would be looking for work elsewhere.

    We expect to hear back that Sprint will credit ours and every ones account accounts for days of service lost.

    Bruce Aamoth and many others

  63. I am very disappointed with Sprint customer service. I switched from Verizon for a better plan but I am sacrificing customer service dearly.

    I went to a Sprint corporate store to resolve a plan issue. I was told that my issue cannot be resolved at the store. However, it should be resolved easily by calling the Customer Care. One hour and 3 reps later, I was told to go back to the store to speak with the manager and then have a 3 way conversation with the manager, Customer Care and myself to straighten out some facts. Unfortunately, I was not allowed to escalate the issue to another level and I have to wait 2 days before the store manager to work. There is no assistant manager or a backup at the store that could speak with me. I simply have to wait. It seems there is a corporate policy and customer satisfactions issue here.

  64. My husband and I visited your Sprint store in Springfield, OH, with complaints about both of our phones.
    The three employees who were working at the time, David Fulgham, Dustin Beaird, and Taylor Fox, were terrific. They gave us tips and took the time to explain about the towers etc.
    These three gentlemen were very professional and made us feel like we were important(not just another complaining customer). It was a pleasure dealing with all three of them.
    They are obviously important assets to your company and deserve recognition for their people skills.

    Thank you,
    Debby Eisnaugle

  65. After over 10 years of being a loyal sprint costomer i was told today i have to wait 8 months to upgrade my phone. Very dissapointed. 2036684818

  66. To Whom It May Concern,Annette & myself have been customers 4 many years. We pay promptly and unitil now have had good service. That was B4 my upgrade, my new phone did good 4 awhile, until March 15th I used my phone at 12:00, I checked the time about 3:00, phone was not working. It was cycling. I spent Saturday, my only day off running feom stoe to store. I was suppose 2 B on a personal job: but could not, loss was $200.00 After speaking with CC, I was told 2 go back that day, I would get a new phone, but at store they said no. I work 50 – 60 hours a week. The 2nd time I called I said I should not have 2 pay if I did not have service. I was told I had service but no phone.Well, I’m sure I bought the service & their phone from Sprint, my phone has been down 4 – 5 days now and I took an insurance policy 2 insure that I this did not happen. U R Service Centers,should have phones and parts also some loners to keep your customers in service. You expect us 2 pay on time, we do. We expect you 2 give us good timely service. We hope you will respectiful receive this comment and something will be done very shortly

  67. I got tricked into this teamview8 and i didn’t have any interest in it and now my galaxy 3 is dead. no internet, can’t even call sprint PLEASE HELP ME GET MY PHONE BACK ACTIVATED RIGHT.

  68. On March 15, I went into sprint to buy the NOTE 2. The Retail Consultant was Tracy Hammett. 15150 Shawnee Mission Pkwy,Shawnee,KS 66217. I enjoyed her. She was amazing seller. I even bought a case for 60 more. I spent a total of 396. I was so happy with her and enjoyed my phone that I came back and add a second line for my girlfriend. I did this on a March 21, six days later. They were so happy to get my money. On March 22 I got my phone wet and it was not working at all. I took it the nearest store in independence. I work in and independence and live in parkville. I drove all the way to her again. Any ways…. I took it to the sprint store 19130C east 39th street, Independence mo 64057. Johnnie Calloway and his tech took an hour to take it apart and do what ever they did. I sure and they hell could not tell you. Then he bought it to me and told me that it was to much water damage and that I was going have to pay 200 dollar to replace it. I told him to put it back together and I will take it back to the store I bought it from. I call tracy ahead of time and she said to bring it and they will se what they can do. I had to run my store and stay at work. I was sure that tracy could help some way and told her that I would send my girlfriend. She took it to tracy and her team and they took it apart and found water damage. I girlfriend said that tracy sprint,smile and everything else change in a matter of minutes. Tracy became short and rude like. I was going to leave tracy out of this review but, if you rude to me. I can take it but not when you rude to my love’s ones. I told tracy to cancel the lines because my girlfriend had call me at work and gave tracy the phone. She said no because the phone was bad and they would not take it back. I told her to cancel the second line and that I would call the rep over the phone and talk to a high-manager. I call /taylor and told him everything. He did went back to policy and said I need 200. I told him to cancel my phone now. Today at 9:00 on March 23,13. I told him he would loss 2160 total for the two year contract and that they could have done something. Meet me in the middle or something. They phone wasnt even 14 days old. My account number is 503368435 or was. I will tell my family,friends, and my company about this horrible experience. We will use you all as a example of what not to do. Darnell Washington

  69. Worst cell phone company in my opinion! won’t help you over the phone or in person if you do not have a PIN# that was issued several years ago. Im only trying to pay!!! and you tell me to wait for the bill but once the bill comes, you are charged of late fee! WTFF… you call to get that waived and they tell you NO. And I asked to be transferred to the manager and while i’m waiting for one, it gets disconnected. I do not know how i have managed to stay with this company even after the reception failed on me numerous times. I’m SO Glad with Verizon. It really is true how horrible customer service is when you have a problem. Most customer service will be happy to take your money but NO~ Sprint will make you wait to collect more money from you! STAY AWAY from Sprint! SPRING REALLY SUCKS ASS!

  70. left at&t for sprint biggest regret starting from the store since december i spoke at least 4 times trying to get credits for connection fees that i wasnt told than charged 38 $ late fee & $39 .that aint it now denied $150 rebates they say there wasnt receipts in envelope im dealing with rebate for 20 years never happend bunch of liers or trying to get you disgusted stay away you be paying more than anybody misleading from store to managment.

  71. well its 733 pm and i have been with out a phone all the only phone i have the phone has not worked all day was to sprint store two times they said they were work on the tower what are they doing to it building it from the ground up i need my phone back how much longer

  72. Sprint is horrible! I had a terrible incident happened to me of getting robbed at gun point for my phone. Therefore, why should i pay retail price for another phone ( iPhone 4S) . My line currently is suspended because i dont have the money to pay soo much money for another phone. Only because i dont have insurance ? That’s bs.

  73. I am extremely dissatisfied with the account specialist that “assisted” me when I asked to cancel a line due to a death in my family. She continuously attempted to convince me to maintain the line after I asked her to stop as I was having a difficult time making the call. She was insensitive about my situation. I would have considered adding another line soon as I have many family members that potentially could be added to my account but I will not consider it now. In fact when my current contract ends I will seek other mobile phone services. Unfortunately I have over 1 1/2 years left only contract. I have been a sprint customer for close to 10 years and expected more sensitive treatment during a very difficult time.

  74. I’m glad my contact ends 6/1. I have never been treated so unprofessionally in my life. Escaltion manager (kemo)I250289288 is rude and won’t even let you explain the situation without interrupting you. Not to mention he hung up on me as I was speaking. Thank God this contract ends soon. I would advise anyone looking for company with anykind of customer sservice stay away from Sprint. I came to sprint to try and save a few dollars but I see it’s true you pay for what you get

  75. I wish i had this phone, the dumb ass that didnt give me a pin or security. Question so i could get help with tthis and your coverage area shoved up someones ass. Send me the bill for early termmenation

  76. I pay for what I order but nothing more! Turn on my phone if you want to get paid. I did not order international calling. can’t is not in my vocabulary

  77. Upon my second visit to the retail location that provides tech support, I received horrendous customer service from their lead tech MISAEL SOSA. SPRINT STORE – FLAMINGO – 748
    This tech replied to my inquires about the poor service with the following statements.
    “you are not the only one experiencing these issues”
    “what do you want me to do about it?”
    He asked me if I needed to write his name down to make a complaint and vulgarities were exchanged where he called me a “douchebag”.

    I have been a Sprint customer for 10 years for business and personal. If Sprint retains employees that provide this level of poor customer service I have no problem cancelling my accounts and switching to another service provider.

  78. I bought a HTC ONE 4G from Best BUY which is one and half blocks from me. They told me the tower will be upgraded in two days.All this time I called Boost about 10 times, went to Best Buy 4 times, called optimum
    not knowing why I still couldn’t get on the web, after 3 weeks I found out you will not have 4 G service in my area. Boost tells me to just accept my new phone as a 3G. Ha.!! Not much difference-he tells me. So many lies to buy your phone and plan. How rude . 10530

  79. I spoke with nicole and michele, and they could not replace two phone’s that are less than 5 months old….so they didn’t just lose one customer they lost TWO!!!!! They endorse the phones but cannot backup the sprint name which they have put on these phones…SPRINT has gone to hell in a hand basket……DON”T BUY SPRINT

  80. I bought my daughter the IPhone 4S from Sprint. I have always hesitated to do business with Sprint,based on stories my friends and associates had told me. I decided to give them a try…big mistake. Customer service is horrible, supervisors promise to call you back, because they are too busy to speak with a paying customer directly!! Every month there is an additional charge added to your bill, that no one can justify!! I’m a very unsatisfied customer, will be terminating my contract effective immediately, and I would not ever refer anyone to Sprint!!! If you are reading this…take my advise and take your business elsewhere!! The most unprofessional cell phone service company I have ever encountered!!!

  81. Sprint si horrible switched cell phone companies will never ever do business with them customer service reps are horrible very unhappy customer . HORRIBLE HORIBLE NIGHTMARE THAT’S WHAT THEY ARE .

  82. We have your carrier with 2 phone lines….it could be better,much better and we live in the Louisville Ky area. I can see down town Louisville from my home and we still get drop calls….We also have the Sprint internet service…what a JOKE….we are leaving Sprint real soon…..

  83. we have been with Sprint for 5 years. I honestly really do not have any negative things to say..I mean it is the best rates for family plans along with data plans as well.
    if you are nasty with the reps..they will be to you..they are the ones that can help you or not…try to be nicer and see what the outcome is. they are doinf what they have been trained..dont take it out on the bottom people..take it to the top……

  84. I have been with sprint for about a year and 6 months now. Recently I had moved from San Diego to Hemet, Ca. Come to find out that I have no range at my new address. So I went to the Sprint store on Tyler in Riverside, Ca. where the store associate assured me that Sprint will be happy to supply me with a signal booster free of charge and that they would just validate I had no service at my new residence. They asked me to inform them after I established cable service, as I would need it in order for the booster to work. After I established cable service in my residence, I contacted Sprint to inform them I was ready for the free signal booster,…only to be told that they have depleted inventory of the free boosters but I can buy one for $150.00. Not gonna happen Sprint! Since the nationwide network could not give me a signal booster for free, I had to go back to Verizon where my signal is good once again.
    Now Sprint is actually trying to come after me for early contract termination. I guess missed the fine print where it stated Nationwide Network with the exception of Hemet, Ca.92544. If Sprint wants to come after me for breech of contract,….Lets boogie! Because they are the ones who actually broke the contract.

  85. I’m still being charged $5.60 extra per month than I am supposed to be which doesn’t include the higher tax % on a bigger/improper charge.
    I still have yet to receive the $100.oo credit on my account for the phone purchase.

    You have a limited time to fix it or its peace out Sprint & hello T-Mobile…….

  86. My name is Cortney McClellan and I have been a sprint customer since 2006. I have been happy with the company and even tell my peers that Sprint is a great company to have service with. However, as of yesterday I will tell anyone who asks me about Sprint to never use this company due to lack of knowledge around the products your company sells and lack of actionable customer service.

    I recently (Tuesday 6/4/13) received a replacement phone due to a burnt port on my original phone. On Wednesday (6/5/13) I went to the Sprint store on W. Main (Kalamazoo Mi) to have my contacts and pictures from my original phone transferred to my replacement phone. After the store employee realized that I had a large amount of photos and the transfer would take a while he pulled my SD card and began to transfer contacts. When he put the card back in it was corrupt and had lost all information aka all of my pictures from the last 3 years of my life – graduations, weddings, baptisms, all family events, including pictures of people who were very close to me who have now passed. These pictures are irreplaceable and I understand that there is no way to get them back. A brief apology isn’t going to fix the issue. He also put a new SD card in a 1 GB replacing my 8 GB but didn’t inform me of the downgrade. I started crying and left the store only to find out that something had messed up my text messaging.

    I got home and called the Sprint service line, and a gentleman walked me through multiple steps all the way to a total system wipe and the texting was still not working. He informed me to take it to the corporate store on Westnedge (Portage, MI) to get the texting working. This is two hours into the day of dealing with Sprint. I went to the corporate Sprint store and the text was finally working. Then when he was starting to transfer over the contacts and photos he informed me that the card didn’t have enough space to pull the pictures out of the internal memory of the original phone and that Sprint phones now have internal memory and no longer come with SD cards. So unless I BOUGHT a new SD card I couldn’t get my pictures back anyway. He was able to transfer my contacts. At this store I did not sign anything. So I didn’t agree that Sprint wasn’t responsible to the data on my phone,

    After leaving the store I called the service line back to see if they could at least replace my original SD card. The woman said the original store would give me a courtesy 8 GB SD card but I would have to go back to the store. Mind you gas is $4.29 a gallon in MI right now and the stores aren’t exactly close to my house, and I felt embarrassed going back to the original store because I was so emotional earlier in the day. When I arrived at the original store they found a 8 GB SD card “laying around in the back” and put that in my original phone. The card had someone else’s pictures on it and completely erased all of my pictures from the internal memory. So not only had my SD card been “corrupted” now all of the memory had been completely erased from my original phone. The store manager apologized and said there was nothing further he could do other than give me someone else’s SD card and blame the other store for the memory out of my original phone being deleted. So he gave me someone else’s used SD card and all of their private pictures and that was it.

    I then called back to the service line and after talking to 3 members of your service team was informed that a $25 credit was all Sprint would offer for my troubles and yet again it was NOT Sprint’s fault. SD cards can easily damage when they are continuously being moved from phone to phone. I informed the man that I had watched Sprint employees move that SD cards at the least six times that day, but it was still MY fault this issue had occurred. He then tried to convince me to take the $25 deal and that I would drop the issues. That was not something I am willing to do. He told me he was the highest person I could talk to at the company and that was all that would be offered. I was not ok with that and he said another evaluation supervisor would call me in the next 24 hours.

    After I got off the phone with him I realized that the texting was out yet again. So I had to call back again to have a service team member try to figure out the text issue. Luckily this woman could get my texting back up and going. The lack of knowledge and professionalism displayed by your company is unacceptable and I never want to deal with Sprint again. The whole ordeal yesterday took over five hours and left me so upset. Like I said I have been with your company for almost 8 years and to be treated the way I was yesterday is ridiculous and the fact that I have to pay $240 to end my agreement with the company is absurd! Why would I pay a company that treats me so poorly. No wonder everyone has Sprint issues.

    Then a third evaluation manager called me today and offered me a $40 credit. So five hours of my time, my gas, and all of my photographed memories of the last 3 years is only worth $40? I find this extremely insulting. Please tell me who I need to contact to get this issue addressed. I went to one store twice yesterday and another one once – three times in a Sprint store in one day and problems kept escalating. I would like you to address your store policies in regards to unnecessary movement of SD cards and lack of knowledge on what effects the data stored within the devices. I would also prefer to completely cancel all service with your company for FREE. If the cancellation can’t be done I believe at the least you should upgrade my phone into one that can more securely hold my data and give me at least a month of service for my troubles yesterday. Cancellation is preferred.

  87. Sprint does cash checks that are not made out to them….I was told that all checks sent to them are cashed and the funds are placed into a misapplied payments account?
    I have been chasing my money for 5 days now and received
    noting but grief…..I have been passed around to several people and departments. sprint can be charged with fraud, theft, bank fraud, forgery and a bunch of other felony charges. I was advised to Get an attorney immediately and if I do not receive the funds back today this will be the direction I will take.

  88. I can’t find my phone it has been missing for about three hours now. Can you please shut it off and confirm for me please!

  89. Sprint is horrible, I recently bought the 4g HTC one and I don’t get 4g anywhere and the 3g is slow. My metro pcs was twice as fastt as I could actually use the 4g everywhere for half the damn price and no contract It took me over a minute to load this damn page >=(

  90. I had trouble with my phone staying on (saturday) so I went to the Sprint store located at 4416 Portsmouth blve Chesapeake VA. They said I had ins so they ordered me a new phone and said they would call me or email me in a couple days when it came in. I never heard anything so I called them Thursday and they said yea its here. I went and picked it up and they said it would take time to charege the battery (I thought it was a new battery). I also was told I had lost all my contacts. The next day the new phone is acting just like the old phone so I went back. Now they tell me it has the old battery and thats probably whats wrong and that they didnt have batteries. Now my feeling when I’m in the store is that they hate to look at phones and all they want to do is get me out of there. They didn’t explain things to me, they didn’t know how to check the phone for problems, and they didn’t have the battery I needed. So what the hell! Why cant you train them to check a battery? Why cant they carry batteries? Why do they act like they hate looking at phones and dealing with customers? You guys could do better!

  91. After 12 yrs of customer loyalty w/ sprint i finally said goodbye! At least I thought. They had the balls to send not only 1, but 2 monthly bills with texting charges AFTER my # had been ported out and my account closed. This will be a no brainer to resolve!-WRONG-Trying to resolve this through CUSTOMER SERVICE resulting in me wasting an entire morning (3 hrs) and getting hung up on 2 times and get this, one of the CS Rep. said my texting was on a diff. “billing cycle” than the reg. phone service! Huh??……Bottom Line. They were trying to sneak additional text messages in and didn’t think i’d notice. I obtained my texting records from their retrieval Dept. with #’s (in&out) for the 3 previous months to check ’em out against my 3 previous bills. EVERY monthly bill had inconsistencies in the amount of texts that benefited SPRINT. Example: My texting records showed 50 for the month of April. Sprint billed me for 59. For May my records showed 84- my billed said 122. I wonder how many months this has been going on?? A little here…..a little there. Back in the day, my bills used to show an itemized usage. Then that stopped. They call it a bill that “was easier to read”…right. 10 texts from me and a little from the other 50 million texters adds up to alot of change for Sprint. Needless to say, for the most part i was a satisfied sprint customer and now I’m glad i’m done with Sprint BUT I was very disappointed & pissed off to discover this blatant mischievous behavior, and CS trying to twist it against their own documented information, that went back for who knows how many months/years before i caught it. DON’T take things at face value when viewing your monthly bill…….it’s probably not what you think it is or have been paying. Or should I say OVER paying.

  92. We are very disappointed in Sprint performance. We live in metro St. Louis, MO and can’t get a signal much of the time. We had U S Cellular service and got along very well. We have talked to the salesman and store people with nothing but polite excuses. I would like to get out of my contract so I can try another phone service.

  93. we all need to get together and fight back together, close them down go to Verizon. they do know customer service. and sprint can email any time I am going to stand behind my words. We can not even get a address of there main office. we live in St Louis and we talk to customer service in Texas. whats up with that

  94. So, did a recent upgrade on my husbands phone for Father’s Day and there was a $50.00 rebate offer on the phone, which still cost us $192.39 out of pocket that day. Well, yesterday (7/30/13) in the mail was the rejection postcard not giving any reason other than, the phone may or may not qualify so either way, no refund will be given. Way to go Sprint with awesome customer service! Guess we know now why in the 2nd quarter of 2013 you lost so many customers.

  95. Like many of these comments, I have been a customer of Sprint for 11 years. Today on one of my free days I spent 2 trips to the local store, 2 phone calls and dealt with the slow web site and still now at 11 pm I have gotten nothing but a very bad headache. Yesterday my son jumped into the pool with his phone in his back pocket. Okay, so I’ll just see if we can upgrade no big deal right. So first trip: sorry your up grade is not until 4 months (Dec) we can only do an upgrade as early as 3 months. We could call a rep and see if you could upgrade early it might cost about 100. I’m thinking not to bad. OR We suggest buying a used phone and we can transfer. Fine. Couldn’t find one local, go back to store, trip 2. We call sprint rep on phone. She tells me Mrs. it’s going to cost you 175.00 per phone (I thought maybe I would get my daughter too) for early upgrade PLUS the cost of the phone. WHAT??? Then in Dec you can upgrade. Okay that’s not going to happen. So your telling me after 11 years of loyal customer service you wont upgrade my 2 phones 4 months early. NOPE. Then she said I know how you feel the same thing happen to me with VERIZON. Well let me guess how that ended. So by this time frustrated, left pissed off. Went to web site it don’t work right. These cheap phones they talk about you can buy, are if you get a new 2 year agreement. Well that’s not going to happen because when my agreement runs out IM GONE. Sad part no on at Sprint even gives a sh## that people are leaving due to poor customer service.

  96. Good Afternoon,

    I would like to take a minute of your time and express a problem as well as a concern that I have. My name is Dennis Whitner and I was a loyal Sprint customer since 2006. With that being said, my cell phone ended up in a lake for the third time, as I am a professional Fisherman. As it went in the lake I was just lucky that I had insurance on it, or so I thought. Usually I have gone straight into the Sprint store, paid my deductible and would be shipped to my house in two to three business days. This time when I went into the store to do so, she handed me a card and said I had to call Ensurion to file my claim. i called them on Sunday at 10:30am and I was informed they needed my credit card to pay for the deductible. I informed them that I have done this three times and paid cash in the store all three times, I am hesitant to use my credit cards as my identity had been stolen a few years back. A long story short, I spoke with two customer service reps at Ensurion, as well as three managers there and they told me the same thing. So I called Sprint. I was on the phone with Sprint until 1:15pm, was hung up on twice. I spoke with three customer service reps, as well as FIVE managers and they all told me the same thing. I told them that this was ridiculous and I should be able to pay cash at the store to replace my phone, just as I had done in the past. After getting no where I said if they could not accept my cash at the store, I would cancel my account. The manager at that time told me she would connect me to the proper department to do so. When I got on the phone with the service rep over there she asked me what the problem was and I told her. She got another manager and after being on the phone for THREE HOURS with Sprint the last manager I talked to was name Emily. When Emily got on the phone the first thing she said to me was if I wanted to cancel my account I would be billed for next month, as well as an $80.00 cancellation fee. I told her I am honoring my contract, it is Sprint that is not honoring their side of the contract by allowing me to pay cash for my new phone through my insurance plan. I told her I would contact the CEO of the company with my complaint, and I would also contact BBB. She then asked me whether I would like the deductible charged to my account or if I would go pay it at the store. I asked her why did I have to wait THREE HOURS to do something I had done three times, all with no problem, and now that I was threatening to cancel they were willing to do it at that time. It wasn’t that Sprint couldn’t charge my account, or take my cash at the store in Mill-bury, MA, they simply didn’t want to. After spending THREE hours on the phone I was so irate I told her to cancel it and I would reach out to higher management in the company, as this was ridiculous and I felt like Sprint Customer Service Department was forcing me to give them my credit card, and after battling on the phone for three hours and when I threatened to cancel they then wanted to give me what I wanted. I told them at 11:30, the second manager I spoke with that if they were not willing to accommodate my need to pay in cash at the store I wanted to cancel. I loved Sprint and Sunday in that three hours they let me down- BIG TIME. The next phone company I go to I am quite sure they will not have a problem accepting my cash. Now for the last seven years I have paid an extra 5$ a month just to pay in cash, and now for the first time they REFUSED to take my cash. Customer Service Department is by far one of the worst I have ever dealt with. The automated computer asks me all these questions, just to have the rep ask me the same questions over, what is the point? Every time I got a new rep I had to answer the same questions over and over and over. I also said it multiple times that these are the reasons that Sprint is losing so many customers. I can not believe that Sprint would let go an 8 year member over $50. You would think they would have been more than happy to assist me. NOPE. You would think that after all that trouble Emily would have said you know what MR. Whitner, I am sorry for keeping you on the phone for three hours, talking to a total of over ten people, answering the same questions over and over again, that this new phone is on us, Sprint will pay the $50 before they let go another customer. NOPE. And that is not what I was looking for. I just wanted to pay for my new phone that I had insurance on and be on my merry way. But it just didn’t happen that way. The more I researched these are all the same issues that Sprint is having internally. Why not just take my payment at the store, and forward it to Ensurion? That wouldn’t be so difficult and I would have left a happy camper. I mean statistically you cant tell me after someone has been with the same company for eight years that they are not going to stay for the long run. Now I have to look for a new phone plan. I’m not venting. I wanted to stay with Sprint, and I still do. SO I guess I am sending this in hopes that Sprint will make this right. I am only going to go so long without a phone so I hope you get the chance to read this before I get a new phone. The telephone number that I called from that day was (508) 234-2501, in case the calls are recorded you could check for yourself. I was on hold for at least an hour and a half total. I am shocked that the five different managers I spoke with at Sprint would have been a little faster and getting to a disgruntled customer. 28 hours later I am still in shock that it went the way it did. I am not kidding this is by far the worst experience with any business in customer service I have ever seen or been a part of for that matter. Everyone is aware of the increasing customers leaving Sprint, and if the company continues to treat customers in this manner it will not be long before Sprint is struggling. People are always going to need cell phones, but that doesn’t mean they are allowed to treat people in such a way. I have also read multiple comments and have seen many people take the same route I did and they all say the same thing: nothing happened when I complained even to the CEO of the company nothing happened. How many customers is Sprint willing to lose before they fix the huge mess that is the customer service department?

    Used to be Loyal Sprint Customer,

    Dennis Whitner

  97. Hi there!!!! i want to know i do not have service on my phone? i did pay my bill, I am trying to make a call and just said no service. please i need to know whats going on.

  98. Sprint is the worst cell company I’ve ever had the misfortune of working with. I have had them for a year now and have had dropped calls and poor reception. I am going with virgin mobile again. Sprint customer service is worthless and the prices are high. At virgin mobile I get much better reception with no dropped calls. With unlimited everything for 55 a month is also a much better buy.

  99. Today my sister and I, who are on the same account,went into the Sprint store that we have been doing business with since moving to Houston about 8 years ago. Our purpose of the visit was to get assistance in properly downloading the new ios7, as well as,making an inquiry regarding international use our I-phones for an upcoming trip. During the course of these inquiries, it was learned that I was elegible for an upgrade. I impulsively agreed to upgrade. Admittedly, I do not stay abreast of the current and rapidly changing technology. However, I do know that I specifically asked the sales person if he knew when Apple would be coming out with their next and newest model of the i-phone. He told me that it would not be until some time next year (2014). A few hours after purchasing the i-phone 5,I was telling my neice & nephew about my new phone. They both informed me that the newest (5s) would be available for placing orders tommorrow (9/20/13). Needless to say, I am very upset and I intend to return this phone tommorrow. When I first walked into that store, the thought had not crossed my mind that I would be walking out with a new phone. If that had been my intent, I certainly would have done a little preparation beforehand. Not only did I not get the latest model phone, but when I got home, I realized that this salesperson had downgraded me from a 32GB (my old phone) to a 16GB. I am extremely upset. I have been a satisfied Sprint customer for approximately 15 years. However, after todays experience I am going to be wary of any further dealings with Sprint. I only hope that tommorrow Sprint will see fit to right the wrong that I feel has been done to me.

  100. Pretty hard to write a comment when you don’t get any help.
    I need to know my pin and haven’t found anything here to help.
    this sucks.

  101. For the past two weekends I have gone without service. The first time it went from Friday night till Monday . The second time it went from Friday till Sunday . I have my service through Boost , They run off your towers I guess. I tried several times to find out what was going on through boost and all I got was aggravated . One TXT to sprint and I was put in touch with someone that answered my questions right then . I just wanted to drop a line and say thank you. And to say I am sorry for being short with the ladies I contacted . I was so aggravated with Boost and getting the runaround with them that I may have carried some of my anger over expecting the same treatment. If I could afford to change my phone I would . But being on disability it is not going to happen anytime soon. But to Cindy U & Mindy H & Marsha N . The ladies that I contacted in your company . Thank you for being patient and for the help you provided . These ladies represented your Company very well and should be recognized for the work they do. If you can put up with my anger and give the service you did , Then you should get a raise . Thank you. It truly was a pleasure dealing with you.

  102. I moved and talk to change my address, and the person who help me make a mess in my account. Plus the signal here sucks. Time for me leave.

  103. We need to remove a phone that is no longer being used. It has not been used in more than two years. We need to have it taken off of our account. Since the phone has shown no activity. We need to know what to do to take it off, so we don’t keep getting.charged every month. Please respond as soon as possible.

  104. Your network is crap. Received voicemail notification 2 hours after the message was placed. Had been waiting for important call which did not connect to my phone and went straight to voicemail. Then received the notification 2 hours later. Terrible service!

  105. your phone service is a joke you lied said it be 3 times better than nextel how dare you i live in one of largest cities in the country calls rarely last more than 10sec.You have a record of did not and will not let us out of our contract yet you re fuse to keep it and your resolution is to ignor company is a joke 0 intagratty.I think your to big to good job you greedy bastards and dont have balls to reply me you owe us

  106. I have been trying to replace my sons phone before he goes back to college as he got into a car accident and his phone went up in flames. I am being told that I cannot purchase a phone for full price for his account. He returns to college on Monday and no one can get me a replacement phone in time when I have 6 accounts with sprint and have been there a long time. So much for customer service or loyalty.

  107. I have had sprint for 2 years. It has been the worst phone service I have ever had. The signal is horrible. The customer service is not good. I am trying to cancel my service and have spent two days trying to do so. I have been calling customer service all day today and it just rings. I can’t wait for this nightmare to be over.

  108. It’s wonderful how life has made social media available to everyone and anyone.It gives us a opportunity to share with the world how bad your service really is.Your company is very dishonest and your customer service horrible.I think it’s time to share that with everyone on social media and direct their business else where. today will start the petition on Fcaebook, Twitter, and others.

  109. Last two days have been getting harassing texts. Tried to block the specific number myself through the website, but could not figure out how to navigate it. So, I contacted Customer Service through live Chat and got someone right away.

    He said he blocked that one specific number from calling or sending any future text messages. Great, or so I thought.

    Later in the day I picked up my phone to use it and no service. Long story short, the local store had my phone for several hours. They were able to restore my service, but then no calls could come in or go out, no text messages could come in or go out. Yikes.

    After another 45 minute wait in store, the agents were able to get the phone at least to take and make phone calls. The store agents said that I would need to contact the 800 number or live Chat to get the rest figured out. The store agents said someone would be available today until at least 11 pm. (It is almost 7:00 pm).

    Came home and tried to get live Chat (no one available, it hung up on me). Called the 800 number and automation said they could not help me if I called from my phone.

    Well, needless to say, even though the store agents were very friendly and apologized for the hassle, my phone is still not fixed and it appears there is no way to even talk to someone about getting it fixed tonight.

    Makes it very difficult to contact people who are coming over for Holiday Festivities, when my phone just wouldn’t work all day.

    When you ad this to the horrible service (since we switched from Verizon we have had constant calls dropped), it makes for an unhappy holiday.

  110. My husband and I keep dropping calls. A friend if mine also is dropping calls. My husband is looking into leaving SPrint. You really need to get to the bottom of this situation.

  111. I will tell everyone I know how bad Sprint has become, and definitely will look for a reputable cell phone company. The FTC will also hear about this fiasco.

  112. I have been a customer with Srint, when it was nextel or mertged. I have not been so happy with Sprint . You would have loyal customers if the service is good. I have lost a lot of money and calls. You have offered me no help.Only a system that took out my internet and what ever else is wrong with my computer. very very fustrated.

  113. You have the worste customer service I have ever received and I worked in customer service for eight years. Your sales associates are any but helpful and your phones are a disgrace. I had nothing but trouble with my phone and when I took it to a store to have them check the battery, they told me they could not touch the phone because I did not buy insurance for the phone even after the sales associate over the 1-888 number told me they would check the battery. Your sales associates need to tell each department what the other one is doing. I was told I would need to buy another phone because mine just quit working – again. This was the third time I complained about the exact same problem.. The phone went dead and would not turn on. Often I would let the phone charge all night and in the morning it would not turn on. Your phones are absolute junk. It was cheaper for me to go to another provider and buy a new phone and use them wiuth no plan. Your phones are expensive and junk. I got a phone and service with no monthly plan for less money than you wanted me to pay for a phone! their monthy fee is cheaper than yours also. I will tell everyone about my horrible experiences with sprint.

  114. I have been a long time Sprint customer. I would like to compliment your Sprint store staff at 3934 Taryn Trce Zanesville, ohio. They are always so friendly and willing to help. The manager, Katie Lee, does a wonderful job in keeping people satisfied. So many times we hear all the negative and not the positive. Just wanted to let you know they all go over and above. Thank,
    Linda George

  115. I have a sprint Kyocera rise cell phone that I am trying to activate on to pay as you go plan online and telephone and I am not getting the best of results…………….so can you please help me??????????????????/

  116. I have been a Sprint customer for the past ten years and never had any be major problems until about two months ago. If you would check my account#794768440, I have been billed for $232.99, due that I had NO
    Coverage one the second weekend of October. I went to spirit to see why and my phone has broken the week before, I was charge with 50. OO for insurance fee and plus 100.00 termination fee due that Sprint didn’t try to help with my problems when I had no coverage due to I was told Repairs work on the system. I had a friend that had a Verizon use phone so I change over due to what happen with this at Sprint. This is not my fault and I should have not been billed for termination fee And insurance. I am an handicap with limit income and hardship I appreciated that Sprint will do the right thing and take these charges off my bill and send me the balance or I will see other action. Please reply by e mail ASAP.

    Thank you

    Angel Gunter


  117. My son Corey Williams is a former customer of yours, He contacted you on several occasions about dropped calls. I live alone and he was fearful that I could not get in touch with him in an emergency. He changed his carrier because he wanted the assurance that I could contact me if I needed to. I have the cell phone records from my cell phone provider to prove this fact, and if need be I can provided your company with these records. He told me that you turned him over to a collection agency. Please take care of this situation ASAP

  118. Sprint does not pro-rate your final bill based on the number of days that you receive service. You are charged for the full month even though Sprint provided you no service. Sprint is an absolute rip-off.

  119. Hello –
    This past Christmas I went to purchase a car charger for my daughters cell phone, I went to the Sprint store in the mall. Went home and wrapped the gift. Christmas morning she was happy to get what I bought her but the day after she informed me that it was the wrong item. What the salesperson gave me was a house charger, not what I wanted. I agree it took me a couple weeks to go back to exchange it.
    After getting there, I was informed that I couldn’t return the item (I didn’t want to, I wanted to exchange it) He said “It’s been more than 14 days and our “policy” is no more than 14 days. Again I told him “look, the person that sold it to me gave me the wrong item, I don’t want to return it, I want to exchange it for what I had asked for to begin with” Again he said no. So now I have something I have no use for. So much for “customer service”.
    Needless to say, I am not a happy customer. A little help and understanding would have been greatly appreciated.

    Unhappy after Christmas
    Kam Hujber

  120. Im paying almost $200 for two phone lines. My bill should be $171. Still too much for two phones. On top of that. The phones suck!. they freeze, glitch, run slow, etc. And the signal sucks as well. And my questions never get answered. Im still trying to figure out why my phone bill is so high…

    • Same thing i am going,i mean THE SAME THING, WOW Sprint has PISS POOR customer service & PISS POOR management!!! I’ve made 3 attempts to get them to correct my bill and they have yet to get it right. I just WASTED my entire lunch break a whole hour on hold after being hung up on TWICE. No one (management) wants to get on the phone, and the reps aren’t smart enough to figure out what the heck has happened to my bill, WHO ASKED You to move me… I DIDNT’.. now you want to charge me to move me back…. THIS IS INSANE.. I’m going to T-MOBIL an let them pay me CANCEL FEES.

  121. Sprint has PISS POOR customer service & PISS POOR management!!! I’ve made 3 attempts to get them to correct my bill and they have yet to get it right. I just WASTED my entire lunch break a whole hour on hold after being hung up on TWICE. No one (management) wants to get on the phone, and the reps aren’t smart enough to figure out what the heck has happened to my bill, WHO ASKED You to move me… I DIDNT’.. now you want to charge me to move me back…. THIS IS INSANE.. I’m going to T-MOBIL an let them pay me CANCEL FEES.

    I have been on the phone for over four hours now attempting to get help from Sprint customer service to no avail.

    I have spoken to 5 different customer service agents, who keep hanging up the phone on me when I ask to talk to a manager.

    Right now I am experiencing the worst customer service ever from Sprint.
    I reported my phone stolen and no Sprint customer service agent is able to clearly explain to me what my upgrade options are, since I have to get another phone. They are getting upset at me over the phone when I ask them questions and hanging up the phone on me because they don’t have a clear answer. One lady yelled at me and told me that I did not have any upgrade options available to me.

    I am at the point of giving up on Sprint.
    If I do not have this problem resolved ASAP, I will move on to a different service provider. Believe you me, I do have options available to me!!!

    Every agent I spoke to today was RUDE and REFUSED to connect my call to a supervisor/manager, but rather chose to hang up the phone on me – WORST SERVICE EVER!!!!!!!!!!!!

  123. I have been with Sprint for over 10 years. I can’t remember having any problems other than bogus charges for Apps, until they discontinued Nextel. Three years ago my phone was accidentally flused down the toilet. I could not get a new phone for under $600. I was pregnant and about to have my baby and wanted to take pictures, but being a customer for years I could not afford get a phone. So I switched to Verizon and got an Iphone for $100 bucks compared to $600. Although it was a little bit more expensive the service was great at Verizon. I still had a line with Sprint and got a 2nd line again with Sprint. The service has been horrible, from dropped calls, can’t reach my sons, all my calls going to the voicemail, no internet service/always buffering. I also have to go outside my house to make a call. I received a msg from Sprint about a month ago stating over the next month there network will be largely completed in my area, making it better than ever!. It’s been a month and the service has gotten worse! I’m thinking about going back to Verizon… You get what u pay for.

  124. I am leaving Sprint right now, today. January 2014 I paid my bill in full of $663.00 (me and my son upgraded to iphones in October 2013). I was told the reason why my bill was so high was because of reconnect fee in January 2014 and upgrade charges.

    This month in February 2014, Sprint tells me my cell phone bill is $303.00. Me and my son are on unlimited everything. We do not go over. The customer rep told me in Jan that I owed nothing when I called around the 17th, he said, “in fact you have a credit of $45”. How can my bill be $303.00 this month. I did not receive a bill from Sprint in January or February 2014. Sprint you are shysters just like AT&T. Anyone considering moving to Sprint, run like the dickens. They will grossly overcharge you!!!

  125. Waited and waited. I heard someone on the other end. They didn’t say anything. I started saying hello, hello, but they hung up.

  126. I’ve been with sprint for so many years now and my contract is up and I’m not renewing it for the simple fact is one thing about sprint they do not give there existing customers deals on new phones, also what I don’t understand is why is you have to wait two years to upgrade and if a customer would like to upgrade early why do you have to pay an upgrade fee and the full price for the phone. I’ve been with you guys how many years and as a customer you can not give me a break on the phone and I don’t pay an upgrade fee to upgrade early I’m staying with you just want to upgrade early it’s ridiculous also when you call the 1-800 number to speak to someone it’s someone that’s foreign, it’s hard to understand them they don’t speak good English it’s takes them forever to explain to you what your calling in about, sprint don’t care existing customers they forget that were the ones that’s been with them for a long time other wireless providers like T-Mobile, at&t they work with you sprint do not work with you. Also when you go into a store they sales associates tells you something totally different from what you were told when speaking to someone on the 1-800 number. I just don’t understand. T-Mobile, AT&T, Verizon will take all you guys customers if you guys don’t work on the customer service and prices.

  127. So at first I was pretty hesitant to go to the location I called about a broken phone that I had and what options I need to do or try, as everyone knows your phone is pretty much very important… So I called the Newport News location in Virginia at 120 Otis St. Suite 122 and an older gentleman answer the phone I told them I had a few questions but still continue to rush me off the phone… I asked if I can make an appointment to come in and get my phone checked or get a new phone… His exact words just come and your be fine…. As we all know cell phone stores get pretty busy so I decided to go online to make an appointment. Appointment time was set for 445 I arrived at the location at 4:20. As I walked into this location not one person a knowledge me there were two technicians there but not once picking your head up to say will be right with you(Lady an older man) so I stood around just browsing the store when I noticed a gentleman came up to me and said sir will be right with you! At that point I was ready to leave.. But as this gentleman finished up quickly what he was doing to a knowledge me he took me right over Technology with my name and realizing that I had an appointment… I explained to him my situation and the problem with my phone. This gentleman then gave me seven different options of what I could do check this point was very helpful. Long story short I left the store not wanting to pay $400 for a phone but because of his great customer service I do not mind paying for a new phone, For that I can guarantee you this location will always be the location that I go to receive any service… So I give you 10 thumbs up for the great customer service…His name Clinton @ Newport News Virginia store victory center… Great customer service and a positive attitude!! Thanks again for your help Clinton!

  128. I am SO DONE with Sprint and their “customer service” I got a new L2G2 phone three months ago and since then I have not gone a day without poor to horrible service, mainly from my house. I started by going into the stores to tell them my troubles and all they would do was refer me to another store. Then I started calling the service lines. Every one says they have another FIX, but each day it still doesn’t work. I will continue calling EACH and EVERY day until I get some answers. I have asked if I could have a new phone and they said NO!!!! I have three phones connected to my bill and since I only get service on TWO out of the THREE phones I think I should pay 2/3 of my bill!!!!!! I’m sure they would QUICKLY cut my service OFF.

  129. BIG PROBLEM. I’ll try to make this short. I had a n account with you for years. The first time I had a MAJOR problem with your company I got the worst customer service assistance ever. Your company debited my account over 1000.00 Dollars when I owed 54.00 I called Many many times to get this problem resolved. to no avail. I recieved mis information, and after 14 days I got 900 of my money back IN THE MAIL. Which was not what I was told was going to happen. I cancelled service with your company with a ballance of 0 in January . Since then I have rec. 2 bills showing you are still charging me. I DON’T OWE YOU ANYTHING. Someone needs to Fix the computer problem that I am continuing to here your company is having.

  130. One of the worst companies I ever dealt with. Been with them for the past 10-11 years. Their customer service is the worst. After this many years of being with them the decided to drop my company discounts. My employment has not changed in all these years. I spent almost 2 hours of my day yesterday trying to get this resolved, then I get a message today that it is not taken care of. When I call back in they give me the runaround again. They need to FIRE all of the people who are making these decisions. We have spent Thousands of dollars with them over the years which means absolutely nothing. Then they tell me it’s going to cost me $450.00 to cancell my service. I guess they think they are the only cell phone providers in the market. What a shame they are like this. And their coverage isn’t even that great. They had me fill out a discount form for them and then they tell me that it’s not taking it in their system. Then they want me to make a copy of my pay-stub and fax that to them. This is the most idiotic thing I ever heard of. I even gave them my company email address to prove that nothing has changed and they tell me their system won’t take it. Do yourself a favor and take your business elsewhere, this company does not appreciate good paying and loyal customers. This company is a “JOKE”. I will let everyone I know to stay away. That’s for sure. I know this does’nt mean anything to them, but maybe someone else will see this and not have to go thru the bull.

  131. I have had the worst experience with Sprint the past couple of weeks. I pay for phone lines that the service and reception is so poor that customer service asks to be called back on a LAND LINE!!!! Unbelievable!!!!

  132. After being a so call “valued customer” of Sprint for more than 3yrs. I’m left with a $291 bill that cannot be resolved. I do not owe any money to this company infact they owe me. I switch to another carrier in Oct 2013 and I was overcharged for breaking a contract. I was told it would be only $50 to get out of my contract. I had three lines, 2 lines were already up on their contract and the third line only had 5months remaining. Sprint customer service already admit they made an error but I cannot seem to get a revision of my final bill and credit the money owed to me. Very bad way in conducting business…especially the fact that I was a loyal customer and was never late on paying my bill for all those years.

  133. My Mom is a Sprint customer and updated her phone to an Android.
    The Staff at 9405 Sage Meadow Trail #101
    Fort Worth Texas 76177 are AMAZING. They are patient with at 79 year old, long term client. Today we were eating breakfast in the area and she showed me how to get music from Pandora. So she decided to type in Christmas and the restaurant is filled with music. She learned how to turn it on, but did not remember how to turn it off; and the store manager could not turn it off or diminish the volume. Since Sprint was just around the corner; we headed there for another lesson in how to work the phone. Kenneth Garner and Elliott Trenary (has helped my Mom many times) showed her that is was Pandora where she obtained the Christmas Music, and the pause button turned it off. The then went on to show her how to put the first person in the contact list by swiping left and add a picture (they took a photo of me) and then also showed her how to get photos from her phone to use for the second and following contacts.

    Thank-you Elliott once again, we started with Kenneth and he was wonderful; but since she feels she knows Elliott better, he took over and gave us both lessons. I am not tech savy so they provided paper for me to write down what they were showing my 79 year old Mom.

    Customer Satisfaction to the MAX for myself (ATT customer since 1996). Thank-you for providing lesson 101 in how to use the Galaxy phone. Bring a friend and come to the Store might be a great class opportunity for slow hours and slow days.

  134. I have received very POOR customer service response from Sprint when my land line hasn’t worked properly since it was set up. I tried to cancel it but they said I was beyond a 14 day trial period although it was set up the day before. I did everything they asked and still it didn’t work. They sent it to “engineers” who were said to drop the service becasue “they couldn’t reach me”. That is because I fon’t receive 1/2 of my incoming calls. They insist I must pay a early termination fee. I never received promised call backs from supervisors.I complained to the PUC today. I again tried to call customer service and can’t ge through today.

  135. I just learned that the all new wonderful Framily is only for new customers. You cannot bring other Sprint friends and family to you account. How deceitful! They will be losing three accounts and six phones over this one!

  136. Sprint is all totally incompetent.I took my phone to Sprint in Weslaco, Tx on April 1 to find out why it locked up. Three people promised they would not lose data. It came back with 60% of apps lost. Calendar, lots of important information. Plane reservations, hotel, car reservations. After speaking with Sprint on the phone 5 or 6 times, they kept passing us to another person. My husband was promised they would send me a new phone for $75.00. After waiting 6 days, we called back talked to at least 6 people. No phone has been send. They are so screwed up. No one knows what they are doing. They lied to me in Weslaco store. Lied on phone conversations. Never had so much trouble with a phone. I thought other companies were bad We have had Sprint for many years, but will be cancelling all services as soon as I get back from trip for which I now have no itinerary. This is the worse phone experience I have ever had. Sprint has become a total loser company. Done with them. I cannot express how awful this past week of experience with Sprint has been.

  137. To whom it may concern

    I recently bought a Samsung Galaxy and it is turning out to be horrible. It turns off when it pleases, does not stay charged anymore. I want to go back to Iphones, even though Galaxies are way bigger the phone it self is not for me. When I send pictures they send blurry and when I receive the pictures they are blurry also.

  138. called customer service… answer…..called customer sales… answer……THIS SERVICE IS TERRIBLE, TERRIBLE.

  139. I have been a sprint customer for about thirteen plus years, but the past year or more has been the worst. Calls keep dropping during conversation, incoming calls goes to voice mail, when dialing a number, I have to dial it twice to get a connection. I went to a sprint store, the customer sales rep say it my phone. Upgrade to a new phone and still having the same concern. I called the customer representative they gave all type of excuses regarding fixing the towers and so much of “very sorry” it becomes annoying. The bill has all type of added cost and the service is very poor. Thank you SPRINT the problem cannot be rectify unless you revamp the whole system with more resources. I’LL HAVE TO DIVORCE YOU AFTER 13 YEARS OF MARRIAGE.

  140. Sprint what a joke had my phone for 13 days returned it and they charged me $162.00 for 13 days of service .

  141. I have been a loyal Sprint customer for 14 yrs, bringing my entire family with me. I was due for a new phone/contract on May 1st. I made an appt and went to Sprint on April 19th, a few days before I was eligible for an upgrade as my phone was not working and i need it for work. The person at Sprint was extremely rude. He told me there was nothing he could do, i would have to pay the full non-contract price. After 14 yrs i would expect that sprint would be able to work with me. I told him i was leaving Sprint to which he replied he didn’t care. i immediately went to Verizon and will tell everyone i know to stay away from Sprint. A little customer service would have gone a long way. I am truly disappointed in the company.

  142. I am so frustrated with the sprint service I could scream. I called as a new customer and tried to do a discount offered through my work and was told I had to do it online. I explained to them that I was not tech savy and could they not help me over the phone I was told “NO” then asked to speak to a customer service supervisor and was told the same thing. I am really upset that Sprint being as big as they are cannot help someone get the discount that is being offered by their company without having to fill out all the forms, scan (which by the way I do not have a scanner which means I now have to go out of my way to figure something out to deal with that. This is so wrong! I am a new customer and this is happening. What will be next? If I treated my customers like this, we would not have any customers.

  143. I have been trying to get sprint to cancel my account. I keep getting the runaround and after numerous phone attempts still no action. the account was started by my dead husband for me many years ago. I am 78 and no longer need the service. I do not know the pin number or any of the start up that was used. all I want to do is to cancel the service. what do I need to do this simple taak. why do you make it so hard for the elderly who are not computer or electronic savvy to do a simple task such as cancel a service. another thing I have a hard understanding to customer service reps that have talked to me and not hung up on me. please give me some help

  144. I recently purchased 4 Galaxy notes3.I have been having trouble
    with the power cords,they won’t charge after about 3 weeks.At first I thought nothing about it.But this time the cord didn’t last a week.Went to the Sprint store and spoke with the tech(Justin)first we enquired could not see why the cord failed.After all he had the same phone,he tried it out and sure enough it was not working.When I said “gee for the price of the phone the cords should work” He then became defensive.Samsung makes all the cords for the phones,doesnt matter the price.He then
    shoved the phone and cord at me.and I left the store.I feel that your employee,could have been a bit more polite.We are customers
    and should be given courtesy.I went there with an honest problem and your employee became nasty.This not the way to keep customers.This was a bad experience for me and I will think long and hard when my renewal comes up.

  145. I’m not happy dat you guys got rid of espn text alerts please bring them back might leave you guys just became of dat

  146. We are trying to discontinue our cell phone service. It has been one of the worse experiences and they still will not discontinue it. I cannot see how legally they can do this to people. I will write to consumers affairs about this


  148. I have been having the same problem as Mrs. Coats I have made more that 15 attempts to correct my bill for a mistake that was made by your representatives . When I call your rep. are not professional at all, they don’t know what to say and on top of that they treat you very poorly. One of your representatives named Jonathan very rude and I don’t know how he got to be one of your supervisors. Has he ever been tested for the job or is it first come first get the job.

  149. Your service
    was good but now it is horrible and it continues to get worse I am done with Sprint You now one of the highest plan rates at least your service here in Atlanta and it is to be desired you’re going to definitely lose another customer to tmobile after 10 plus years

    Sprint has PISS POOR customer service & PISS POOR management!!! I’ve made 3 attempts to get them to correct my bill and they have yet to get it right. I just WASTED my entire lunch break a whole hour on hold after being hung up on TWICE. No one (management) wants to get on the phone, and the reps aren’t smart enough to figure out what the heck has happened to my bill, WHO ASKED You to move me… I DIDNT’.. now you want to charge me to move me back…. THIS IS INSANE.. I’m going to T-MOBIL an let them pay me CANCEL FEES.

  150. I just love your commercial, the hamster, with the Mel Brooks voice! Just keep them coming. Thanks. Does he have a name?

  151. I was assured by you people that I wouldn’t have to do anything
    That my phone would work here in the Philippines.
    I am disappointed to find that I HAVE NO SERVICE even on WiFi
    FIX THIS OR Turn off this paperweight.
    I refuse to pay for service you adamantly assured me would be available to
    Me upon my arrival.


  153. Hello! I went to your westland store in Feb with my brother I was to have my own bill I did for a month because your store manger JAMIE with out me knowing to put me on my brothers account my brother in 4 months paid you 1,200 in 4 months he left you because of this now you are going to lose me too.I talk to your store manger JAMIE at westland and to Kathy in you couting partment but no one will fix this I have ask JAMIE to let me talk to her boss she said no because she or he do not know how to do thing in so many word there dumb I think you have a lot of dumb people working for you the people in your counting apartment are charging people twice i thing I am going to call my lawer to have someone go over your book keeping

  154. I called Sprint customer service today to upgrade my phone. After 40 minutes of going through the process of getting everything setup and nearly confirmed my call dropped. I was nearly finished with the process of having been read the terms of agreement, being offered upgrades for the new cell phone, and giving all my credit card information. I never received a call back from the person I was talking to. I was so frustrated I didn’t want to call back just to go through the entire process again. To make matters worse, my wife tried to be nice and call back for me. The EXACT same thing happened to her after 25 minutes. Now she is on the phone…..again….with some person with another strong accent who can’t understand what we are saying. This is absolutely ridiculous. I’m switching companies as quickly as possible.

  155. Horrible reception in Camilla Georgia. I had no service for 7 hours because I couldn’t get a support person on the phone until 12:00 midnight. I was hung up on and sent to the wrong people for help and customer service was closed. No 24 hr. customer support I was told. My phone have lots of dropped calls my phone cuts off by itself, I have a galaxy 4 that the insurance company sent me and it is a refurbished phone for $150.00 it should be a new phone for that kind of money. I will not renew my contract.

  156. Sprint customer for decades.
    Tried to buy iPhone unblocked in two stores, they just gave us a plan brochure.
    Bought iPhone unblocked at Jacksonville FL Apple store.
    Walked to Sprint store in same shopping center to activate with our plan. They refused.
    Called Sprint from parking lot, they said it could not be done with any carrier.
    Walked to AT&T store and easily switched carriers and activated the unblocked phone.
    Goodbye Sprint, it was fun while it lasted.

  157. Sprint really has poor customer service with senior citizens. My phone has been out of service for two weeks. On this date, June 29, 2014, I called Sprint after going to two Sprint stores with no success. The customer service rep, Xavier, was absolutely no help. He informed me that the towers were down in my area and has been down for two plus weeks. Then he informed me that because I have an “older model phone” my phone may also be the problem. This phone was purchased in Feb. 2014 and it came highly recommended by someone in one of the Sprint stores. Due to my age, 79, all I do is talk on the phone. I do not text nor do I surf the web on my phone. Xavier’s suggestion to me was to credit my bill $40.00 but understand, my phone has been out of service for two weeks. I have numerous medical issues and I have to rely on my neighbors to check on me and allow me to use their phones. My question to Sprint, “if the towers are down in my area and I cannot send or receive calls, why do I have to pay my bill”? Xavier’s next suggestion was for me to upgrade my phone. I am not computer literate and I certainly do not need a smart phone. I do not text anyone and I do not know how to text. Why do I have to upgrade my phone, which was working before the towers went down? My next question for Xavier was getting out of my contract with Sprint to purchase a phone with another service provider. Xavier would not entertain that suggestion. I then asked to speak with Xavier’s supervisor and he informed me that his supervisor would tell me the same thing he was telling me. I then asked for Xavier’s supervisor’s name and Xavier stated, “I don’t feel you will need that”. After Xavier refused to answer any of my questions or work with me regarding my phone services, then after I pressed him for his supervisors name, Xavier hung up on me. Is this good customer service practice for Sprint employees to treat anyone, including senior citizens in this manner? Xavier put me on numerous holds and after being on my daughter-in-laws phone for over an hour my end result was to listen to a dial tone. This was extremely disrespectful and it will not be tolerated.

  158. I have just filed a complaint with the Attorney General’s office in Richmond,VA. Too.bad it had to go this far. It has been since early May 2014. You would think someone at Sprint would care about customer service and hire people in store (Mechanicsville) who can fix problems and care. After 2 months I am tired of all the problems.

  159. Worst phone service you could ever ask for, has been an ongoing problem for over a year! What is it with sprint?! I can have full service and my data on my phone will still hardly work!


  161. Support was awful. Your represenative wouldnt let me finish not one sentence. When i asked if I could finish he disconnected the call.

  162. I have four lines with sprint and pay over $240.00 a month to son had issue with his Galaxy 3 it wouldn’t I took it to the store which I purchased it and they told me they couldn’t fix it. I asked why and she told me because the screen was cracked. I said the screen has nothing to do with the charging part. She then said they have to take screen off to fix it. I said well then great replace the screen then. I said I have insurance on it so then I would use claim to fix screen while they fix the charging issue.she told me that wouldn’t work plus my deductible would be over $150.00…I said WHAT!!!!..I pay insurance plus I pay sprint over 240 a month they can fix it or I going to look for different provider. after I got home I googled on replacing screen come to find out I could buy new screen for wait for it….$3.00…yes THREE DOLLARS…you “F’N” kidding me sprint…you costumer service is bad, real bad, don’t you people have any pride in you jobs?.. Or are you looking to screw everyone over that you can?.. think I seen an ad for 4 phones at 140 a month… looks like I’am going to check them out..


  164. I have contacted sprint customer service numerous times and attempted to stop service… they won’t stop my service and keep sending me bills which i am refusing to pay . Their services are absolutely criminal

  165. my phone broke and The only thing the I want is sustituye by old phone Galaxy III, for a new.. and I guees What. They talk me that phone is not more in any STORES IN i have to wait to Wed, to had a new phone..that is crazy .. and this was the beginning of my problem.. The staff is extremely rude. The tech dept is unhelpful. . the manager MALIk.. and Mrs. Jennifer they are rude. over talking with the customers and sarcatic.. Wow.. what a Place.. they all need to be re-trainer.. I can wait tl finish my contract with Sprint…

  166. After being badly treated during a family emergency when Sprint was a new company, I swore I’d never do business with them again. I decided last year to try them again. So sorry I did. A 15 min trip yesterday to fix a phone that is 2 mos old, had to leave it because the tech was on lunch break, came back 2 hours later, was told the battery needed replacing. No, they don’t keep replacement batteries in the repair shop, it has to be ordered and, no, they can’t mail it to me. I have insurance, also. Three trips for a battery replacement? Geez! I wondered how many phones in the store ran without batteries. None. But they don’t have a supply and it’s a repair shop? Company policy says they have to replace the battery. They mailed me the phone and I had to put in the battery when I got it in the first place!!!! Here’s my “company” policy: Never, ever again will I deal with Sprint. When this contract is finished, so am I. BTW, Customer Service phone number is a constant busy signal.

  167. I have been a Sprint Customer a long time and have no complaints about my service or the price of my plan as it is comparable. My one complaint is the customer service number is hard to navigate and is frustrating trying to talk to a human being. It took more than 15 minutes to finally get connected to a person. I understand they prefer you use the automated system as it way cheaper then a person. Sometimes you just need to talk to someone when your question is not answered by an automaton.

  168. I sent in a written compliant over three weeks ago and no one has responded by snail mail, e-mail, and/or telephone.

  169. Please released Timothy Hartman claim#18194o cell phone that was found at the festival in Palmetto,Ga.

  170. I have been a customer since 2006 , and I now cannot wait to find another service provider…Will also be telling anyone who will stand still song enough to listen of the way you have treated my husband and myself, and my husband is 100% disabled veteran. Think that your CEO is getting WAY too much money, when considering that you are now outsourcing your customer service again, and not with good results! These people are taught to lie to the public, right down to their name!(RYAN in the Philopeans??Yeah, right!)I HATE this comapny now, and they will not work with anyone having payment issues for their service–which is higher than the other currently!!Will be off now–Going to give as much negative advertising as I can get out there today!

  171. What a bunch of screwed up people…lies lies….two months and haven’t received payment for switching phones…NOW I REMEMBER why I left Sprint to begin with…unacceptable…can’t wait to switch…again…HORRIBLE salesperson, didn’t have a clue as to what he was doing….unbelievable I even switched….

  172. How do you do it? Stay in business I mean? The service is absolutely horrible. I can drop phone calls standing still. Call the customer service people and they don’t understand care. There is no one that I have spoken with put the customer first. I am having to pay to get out of a contract for services NOT rendered.

  173. I switched to Sprint – from Verizon – so I could convert 5 different phone contracts into one….”how bad can they be?” I remember thinking….turns out that Sprint can be pretty bad….that is if you want to use the phone, or email, or web browse….for some reason you can text phone to phone just about from and to anywhere – but you sure can’t rely on the rest of the products. My email arrives 40 mins to an hour after it first arrives on my desk top – or my tablet (anywhere). web access is so slow I keep thinking I still am using my old blackberry – ouch!

    for all this poor quality, throttled serve and access – they charge pennies less than ATT & Verizon….so I guess the business office knows what they are doing her hee.

    My recommendation to anyone considering the different services – BUY THE VERIZON product and laugh at the rest of the posers.

  174. your company sucks, I am telling everyone how bad your service is.
    1. new up grade in phone 2 mos ago still can’t use phone.
    2. taking it back 2 times no help, told to take to another store,
    no help, phone no good will order me another one would take 2-3 days been 11 days no call.
    3. all your phone numbers just ring, or recordings no help.
    4. only calls I get is to pay my bill for something I don’t have.
    5. my email is right you don’t want to hear what I said about your bad company and so call service,
    6. your company is on BIG LIE.
    7. if I don’t hear from sprint today you can take your service and stick it, will move on to someone better.

  175. I stuck it out with Sprint for 16 years. I did it, in part, because I was supposedly getting a better corporate discount on my monthly fees. For most of that time, I had multiple lines of service, as many as five open lines. Sprint got a lot of my money over all those years, and they got it faithfully. I was signed up for automatic payments and *ALWAYS* paid on time. I wasn’t always completely happy with my network coverage or customer service but I didn’t think it was that bad and it seemed I heard complaints from other people about those things, regardless of which carrier they chose.

    In July, I decided to venture out and try another carrier. I rolled my phone number over (which I assumed would notify Sprint immediately) of my change. None-the-less, I called the next day (July 23rd) and spoke to a Customer Service Rep. I wanted to clarify how much if anything I owed Sprint or Sprint owed me in settling my final balance. My bill for July had recently been paid but I was a little unsure about what period that covered. Two days prior to my phone call, I had received an email showing I had a full month’s service due to be paid on August 9th.

    The C/S rep was confused and in hindsight, I see that she gave me bad information. I was told I would only owe for about five days in July. I wanted to pay right then-and-there on the phone, but she couldn’t tell me how much I owed since a final bill had not been generated. She refused to take a payment to close out my account. She told me to wait until I got my next bill. I had been signed up for paperless billing and AutoPay by Credit Card deduction. If I didn’t owe it, I didn’t want the full month’s payment coming out of my credit card and I wanted control over the final payment. So I changed my preference to PAPER billing and removed the AutoPay. Of course, since the bill generated on July 21st was prior to my closing the account, I thought it was in error with what I actually would owe Sprint. I thought I had plenty of time to receive a FINAL paper statement in early August. I didn’t expect that Sprint would wait until AFTER this full month’s payment had been deducted from my account to send me a FINAL bill because the C/S rep told me I didn’t owe a full month. She didn’t tell me to pay the August bill and then expect another FINAL bill in late August. Actually, that was the advice I should have been given and I see that now.

    August 9th came and went. I patiently waited for a final bill. On August 23rd, I finally received a paper statement showing my account is “PAST DUE” and charging me not only for the full month’s fee but also a $4.03 “Late Charge”! I immediately called Customer Service and explained what had happened and what I had been told. She looked into my situation and explained that the August 9th bill was for services rendered PRIOR to my change of carriers (mid June to mid July). And while I had service with Sprint for a few days afterward, she said there would be no additional charges and this would be my final bill. She credited my account for the late charge after I explained the situation. I offered to make a payment on the phone immediately for the remaining balance, but she said she wasn’t able to do that and referred me to making an online payment or visiting a Sprint Store to make one in person. Since I had already removed my credit card on record with Sprint and didn’t know if the system would even allow me to access for payment since my account was cancelled, I decided to mail a paper check within a few days.

    Only three days after receiving the (ONLY) paper bill, I received a threatening email from Sprint telling me I was on a Collection Agency Alert and if my balance was not paid within SEVEN DAYS I would be turned over to collections!!!!! Seriously, Sprint???? After a faithful 16-year relationship and all my efforts to understand my obligations and pay you one last time, you threaten me with collections less than 30 days after “missing” ONE PAYMENT???? And the REASON you missed a payment was because of your own Customer Service Agents spreading misinformation and your own failure to communicate more clearly with me about my obligations to you??? There was truly no need for this and it was a grave insult to me. You realize, I was going to pay you anyway; I had even already tried repeatedly to pay you over the phone!!!!

    I paid you. Fine, you got your money. Happy? Because that last contact with me soured whatever goodwill I still had towards Sprint. And in any further contact I have with other people about cellphone carriers, this final slap-in-the-face will undoubtedly be mentioned in my disdain for Sprint.

    Good riddance. And I hope this posting combined with their own questionable contacts with Customer Service will cause other Sprint users to reconsider their relationship with Sprint.

  176. The Sprint service has been down for three consecutive days. When I called about it they couldn’t give me a date that it would be working in the area. When asked I asked am I still being billed for these three days, the lady stated “yes, but if you call back in when its working we will consider how many dropped calls you had during that time. I guess the lady wasnt listening a the phones have no service. No service means no dropped calls. I guess its time to change to a reliable company.

  177. I have tried to pay my bill several times and cannot. We switched users and they dropped us like a lead balloon. We no longer exist. I can’t sign on to pay. They don’t answer cust. serv. #. I thought I made a mistake changing to Verizon. Now I’m glad I did. If you want to get paid answer your ____ phone!
    Bill Snyder

  178. Today I went to Sprint to upgrade my family’s phones. We came well over an hour before the store was going to close and there was one person working. We patiently waited while he was helping the other customers. As we were looking at the phones, we overheard the person working talking to the customers about going to a club called “Faces,” drive-ins, Chinese food, and a BUNCH of other unnecessary topics. In the 30 minutes we were waiting for him to help us, we did not ONCE hear them discussing any matters regarding their phones or plan. After another group came in the store, that was when he finally called out someone to help, but still no one came out. This reminded me that we weren’t even greeted or acknowledged the whole time we were there. This was the worst experience I have ever encountered! This person was completely rude and unprofessional. I have never encountered anything as close to this horrid experience at T-Mobile or AT&T. Not only did we waste our time, we did not get what we came for.

  179. Sprint sucks. I have been waiting for my Visa Card cause Damon screwed up on it and have been patiently waiting for it so I called last night and was told oh this is over. Damon screwed up not me so why am I having to pay for it. Of course, I was given a email address to respond to, yeah that helps me. Sprint is the most unprofessional company ever and I will be letting everyone I know, know exactly how I feel.

  180. Hello my name is Carlos Mendoza , before I go into detail I just want to make this point clear.
    Today was the “worse” cell phone and customer service experience I have ever had in my entire life. This started with my interests in the iphone 6 plus 64g lease plan. I heard about it via a commercial and then checked your website and was completely blown away. So I called today.
    My first call was taken by (Jay) at 11:48 a.m. Everything started well and then had to go through a background check with (Rob). I passed that and was approved for the phone with no money down, however this is where things became complicated. (Jay) did not stay on the line and he hung up. Rob connected me back with Jay and apologized, Jay put me on hold then hung up on me. I immediately called back after 2 minutes since nobody returned my call.
    I spoke with a woman by the name of (Sherri) who could not direct me to Jay. She put me on
    Hold and then hung up on me. At this point I was beginning to be frustrated. I returned a call and spoke with Jen. Jen asked me for all my information all over again, I told her I already did this process and that I would like to speak to her supervisor, she replied ok and then put me on hold for 5 minutes then directed me to (Nick) who works in the service center that has nothing to do with sales nor is he her supervisor. Nick helped me out and directed me to his supervisor who put me on hold and then hung up on me. I called back upset, at this point I just wanted to get this done. I spoke with Chris who told me not only did Jay and Rob not save my information but that I would have to start the process all over again. In anger I told him fine, we did it and then all of sudden I have to make a down payment of $300 which is not advertised nor did I have to deal with before. I was approved the first time as “prime” credit now I am A+.
    I told him I am not paying that after being on the phone at this point 2 hours and being hung up on and purposely redirected to the wrong department. He hung up on me.
    In my last attempt not only to get headway but also satisfaction as a potential returning customer I called back and spoke with Rodney, Rodney forwarded me to Rashi.
    Rash explained to me that I have to make a down payment I explained to him I had already been approved to not do that by Jay and Rob and told him my whole ordeal. Not only did he tell me that’s not true, but he questioned my honesty and ethics by that statement. As our conversation continued I could hear people laughing and chatting in the background and someone say this guy is ridiculous. I questioned him immediately on it, he said and I quote ” we are a happy and loud sales team” I replied what does that have to do with being unprofessional? He did not respond. I was shattered as a potential customer, and the way I was treated. I figure at least I can email corporate and let you know of this atrocious service and experience I went through and that you guys are losing great potential customers because of people and service like this.
    Now why would I come back to SPRINT after this?
    That is all..

    Carlos Mendoza

  181. As a “valued customers” of many years, it is extremely disappointing to call to ask for help with the hotspot on my cell phone, and trying to connect to the internet on my lap top only to be told by a recording that because I am using my cell phone at the time, Sprint cannot assist me. I “should seek assistance” on the sprint website. HELLO, I cannot connect from my lap top and when paying over 200 a month for 2 phones, I think I deserve a lot better service! Ps I am pressing 2 for English !!

  182. I have been a sprint ccustomer since 2009,now im tired with their flexible bills each month,i have been using 3 devices from sprint now as my phone unlimited talk text and data usage but i received the higher bill extra charge of 130 dollars because of over usage of data,can anyone tell/help me why it happened aleays with sprint or they want to rarn easy money? Im really tired i decided to take all the drvices back to the store and stop working with this company,to sell their product the sales person talk politely and they act like they knew everything about sprint but when you have problem they don’t want to talj to you,in my case the sale person told me that i will have 200 to 220 dollars bill each month but i have been receiving 436 to 340 dollars each month it is due to sakes person mistake. Crazy if you want more money don’t stole from simple customers instead go the bank with sacks.

  183. Last week I went to a local Sprint store to get my daughter a phone. Since her credit is not that good I used my info. I provided the clerk with My Drivers license and credit card. In a few minutes she handed me the phone and said someone was going to verify my identity. The lady asked if I was Mr. Michael and I said no..Gray is my last name. She then began to ask me questions to which I answered. During that time another clerk had music blaring out of some speaker. I could barely hear and was told by the clerk that I was not approved. I have never had that problem before. My application# is J8214478C. I am not interested in buying a phone from you just wanted to make you aware. I doubt if I’ll get a response but I Feel better. Thank you.

  184. The customer service is horrible. All I wanted to do was upgrade my phone but still have not been able to. One would think that a company would treat a customer of over 10 years better. Seems everyone has the same complaints but Sprint doesn’t care. Then they send the surveys but apparently don’t care about those responses either.

  185. Recently had calls routed to my phone (Republic Wireless – awesome) being dialed to sprint cell numbers. Not sure what the issue is. Can tell you I was a former loyal Sprint customer for 7yrs before I had to get a problem resolved, and this was over 10yrs ago. Same service problems, same hang-ups after being on hold way too long again and again. I remember them losing a ton of business back then and the CEO being replaced and promises to do better. I see it didn’t happen. I left for Verizon and can say the customer service was well worth any additional cost. I swore I would never return and am sad to see I am in their clutches as a secondary provider. And again come the problems. LEAVE and NEVER come back……it won’t get better and threats to leave if they don’t improve…..well just read all the common comments….if we got the equivalent rating to less than a 40 letter grade out of a hundred….well that’s a solid failure…you have been graded Sprint by your customers. You flunked.

  186. Cancelled my service twice and still received a bill .Contacted customer service again today and was told they have my cancellation request from the second cancellation request on the 29 of September but no action was taken , and they still sent me a bill for $248.21
    Spent about 30 minutes typing back and forth with a customer service rep, requested they call me to get the issue resolved , was told a rep would call ,guess what no call. I wonder how many others got the same run around . Terrible service . It may take a class action to get sprint to act on cancelation request and stop the billings after a account has been cancelled.

  187. Trying to find a customer service email but cant wanted to tell u sprint needs to speed up the process of paying the bills through their phone number as we are dealing with sprint phones here I dropped the call 4 times before I got through the system and got it paid today

  188. My daughter applied for a phone upgrade online. The upgrade transaction was seamless -appointment made to pick up phone locally and fee paid. The horror began at the local Sprint store when we were advised her phone number did not qualify for an upgrade -keep in mind the upgrade fee was debited from her bank account the day before. To make long horror story short we spent 3 hours in the local Sprint store dealing with very rude customer service at the store and over the phone. In the end and against my better judgment she paid the upgrade fee AGAIN an received the phone. I feel like Sprint should have just given her the upgrade since the company made the mistake initially. When this 2 year lease is up we will find a service provider who will appreciate our hard earned money. We are very disappointed in Sprint.

  189. While reading other comments I realize my experience is very common. I also experienced sales associates snickering in the background, when my daughter stated “you have already taken the upgrade fee from my account” the associate responded “I did not take your money”. Sprint associates would benefit from customer service training. They need to learn to not take a negative customer service experience personally and to be professional at all times. It seems that the concerns of the Sprint customer are not important and this “write a review, post your comment” process is a joke.



  192. I have only been a sprint customer for one month I am very upset with them extremely disappointed my bill is $50 a month unlimited everything I get a bill for no less than a hundred fifteen every month they are internet phone thugs I do not recommend this company to anybody for any reason at any time

  193. Twice last week my family tried to upgrade our phones to the Apple iPhone 6 at the Mt. Pleasant, SC Sprint store. It was an absolute nightmare and the worst example of customer service we have experienced. We went to the store for the phone upgrade, we inquired about phones, new service plans and cost. The sales person gave incomplete answers, deliberately and was relentless in trying to up sell us on accessories, speakers and insurance. We expressed our frustration and left the store after telling the sales person he had lost our business. Two days later we went back and asked for a different sales person. We were told none were available and that we would have to continue with the jerk from the previous visit. We told him we would not tolerate any of his previous behavior. He began the process of processing the contract for 2 of the new phones. He told us he didn’t have the memory requested for 2 of the 4 phones. He then told us the 6+ wasn’t in stock. Then he told us the store couldn’t activate the phones, but we could come back in the next couple of days to activate. We were furious and walked out. Our recourse was to go to a non Sprint corporate store in North Charleston. We were treated perfectly, the phones were in stock, no pushy sales persons and the 4 phone upgrade process took less than an hour. Thanks to Jessica Wood and CJ Simmons for a great experience. If you’re in the Charleston area and working with Sprint, the store to go to is The Centre Points store near the Tanger Outlets, across from Fatz. Sandy Scherling

  194. I am so disgusted at Sprint’s customer service. They have no customer service. Who do they think is paying their salary? They keep you on hold and never fixes your problems. My phone was deactivated and Sprint never notified me of this. They said because I didn’t make any phone calls for 2 weeks, so what. When I need a phone it should work. I HATE SPRINT!!!!!!

  195. It has taken me three days to find this site. I lost my phone. Went to Sprint. Requested my phone be deactivated after the person waiting on mesaid my locater would text the phone. OK, the phone is lost. I told her that I was hearing impaired and could not understand her with all the loud music going. She told me to CALL Sprint. I told her I could not hear on a regular phone. (Three times). Finally she did what I ask her to do on her computer. Than after paying the deductible on the insurance she said my new phone would be sent via mail. WHAT! My trip to Tulsa is a 180 mile round trip. So I ask her if she could reactivate my old phone to use as a temporary solution. I can not hear on that phone as the speaker is broken. It texts fine out on highway 412, not at home. Now the new phone has arrived in two pieces, phone and battery. Then I received a text on my old phone, saying my phone was found by me. Huh!? I have not found it. Then the text said to press 1 for English as Sprint had 5 questions concerning my service in store. I did. Next text said “Wrong answer, try again”. What is this? I’m driving all the way back to the store on Monday, 180 miles to talk to someone again in person. I just want to know that no one can use my lost phone, if found, to access any personal information. Even though my old phone was deactivated for months, when I bought the lost one, many things on it still worked. Is that normal. If so can information be gleened from the lost one. This should have been happily addressed in store. HAPPILY by your clerk. After 15 years a customer, I’m not happy.

  196. I would like to compliment a young man that helped us get our phone bill back on track, after talking with customer service for over 3 months, our bill continually going up, and then service shut off, this man went above and beyond customer service and now has things back on the right track. We visited with him for over 3 hours at his office and was very professional and helpful. His name is Josh Lakins, located in Westgate Plaza in Oklahoma City. We found out from him that not only were we being overcharged, that we took a lot of harrassement from your customer service team. He got all the outrageous charges dropped, the extra phones off our account, and our phone bill is finally affordable without losing any options. This young man is definitely an asset to this office and to your company, he cares, and that is what customer service is all about. I know we were overcharged on our phone since Oct. 2014, and we are happy to still be with Sprint, but without this young man we would be with another carrier at this time.

  197. For the last 4 days I have been trying to get customer service to add a line back so that I’m not being charged an astronomical installment fee. I had a phone for approximately 2+ years and this last year I didn’t need it, but I wanted to wait out the contract terms. I asked the person that put the order in to remove the phone from my line would there be any additional charges and she responded, “No, you’re no longer under contract.” I got a bill with an additional $349+ charge added and I’ve contacted customer service spending multiple hours on the phone with them and received no resolution as of date. For the last 24-30 hours a customer service rep has been “calling me back” and that has not happened. I’m thoroughly disappointed that a line previously in use could not be placed back in use by a multi-million dollar company who is taking my money every month. It is because of the incompetence of their staff that I was misinformed and and now I have to pay for their error. It was a $30 per month bill. I would’ve just left it had I not been misguided by a lazy staff member who failed to investigate her response for accuracy prior to informing and misleading me. Beware of what people tell you and ask them to send you in writing the information they discussed with you on the phone. I’ve been loyal to sprint, but they truly are not asking loyalty back. Loyalty truly means nothing to this company. I wish I would have known that there was a wolf beneath that sheep clothing. Liars.

  198. Sprint Customer Service is the WORST I have ever experienced in my life!!! I have been a customer with sprint for 11 years and I have 5 lines. I have never had a problem until now that I would have to contact customer service . I was on the phone with customer service for 2 hours (in the sprint store) the problem has not been resolved. My phone was stolen and I retrieved it, but the phone must have been jail broke because I called the Apple support and my serial number is registered to someone in China. That was heartbreaking but the WORST part was sprint service was awful no one knew what they were doing , put me on hold for 20 min, would not let me speak to a manager or supervisor. If I wasn’t in a contract I would go elsewhere I felt like crying when I hung up. NO phone , NO service the WORST experience ever RUDE, NO Knowledge, LAZY LIARS !!!! it is truly unbelievable the company employs such losers! I hate dealing with them I hope I never have to again.

  199. I recently (12-23-14) joined Sprint after 6+ years with AT&T . I have only been billed twice and both times the bills were wrong and I had to go to the Sprint store where I purchased the 4 phones to get closure. Today I was on the phone with Sprint 3 different times and I still had to go to the store to get results. All 3 Sprint employees that I talked to wanted me to pay a bill that they said I could not see and they could not send it to me.Who in their right mind would pay a bill the employees can see but not the customer? Also the email I received today told me my service is going to be cancelled if I didn’t pay the bill that no one could send me and was unavailable on my online account. The store where I bought the phones is 100% A+ fantastic as well as ALL the employees there but the Sprint biiling system that I have encountered is terrible. I hope my next( 3rd ) bill is correct.I think this is a very poor way to treat a new customer.

  200. I am HIGHLY dissapointed in Spells customer service as well as training. I activated an iphone 5c at the store today only to find out it wasnt really ativated. I was told I was “all set” began entering my apple id. It sais I wasnt authorized to unlock it ans my apple id was invailid. I reset my password did everything I could do. The store began to tell me there was nothing they could do *scratches head* they basically activated and broke my phone all in the same hour. I contacted customer care at 3:30pm est. Only for them to hang up, transfer and sell new phone down my throat. One rep offered me my same phone FOR FREE then at the end of the call tried tp get my credit card info so he could charge me $100 I asked for a supervisor literally 24 times and got no one and no where. I was on h9ld dor 20minutes then 30 mintues and so on all thru 5he evening. it is now 11:20 pm est now im told I have no account with sprint at all and my phone isnt activated and all off the people I need to talk to are off the clock. I’ve only been with sprint for one day, even though my account doesnt even exist, and im already over them as of this point I demand a replacement phone or I will no longer bill with them and they can take there phone back and there poor customer service elsewhere.

  201. My credit card company changed my card number. No problem handling the change with several companies. Sprint was a different story. Their customer service 800 number is a zoo and the web site is worse. I have a number of phones and changing providers will be a major hassle but it’s time to change.

  202. I was a metro PCS customer for several years and had no complaints, three weeks ago i joined sprint so that i can get better coverage while traveling to fallsburg ny i went to the bank to out 150 dollars went to sprint store and bought me a used ipone, the next day i went to fallsburg and my phone was dead, no charge bad battery went to a sprint store bought a morhie charger returned the phone on monday they gave me a replacement phone this phone is no good, two phones that are no good, that why i went to the bank to buy a used bad phone good company policy now they wont give me another phone but i can upgrade and BUY another phone what kind of policy is that? buy another phone after i bought one for 150 dollar that didnt work from day one? wow great company policy i better head back to METRO thank you for the experience

  203. Here is a review for you. About a month ago I walked in to the sprint store B/c I had problems with my old LG Rumors holding the charge. Prior to that I had called customer service they offered me a free tablet as well as a phone a Kyocera. I was unfamiliar with the tablet and made several trips to the store. The clerk was very helpful but b/c of the age of the rumors he could not transfer my contacts I had to physically transfer my numbers. It still doesn’t work. Today I finally returned the tablet. Not happy

  204. I’ve already written what I think. Unsatisfied. Plus I have a payment for a device that was of no use to me. Where is the freedom?

  205. My name is Ron Ziegler I would like to keep my sprint however it keeps going up in price. I want to get a new phone have a conctract for two more years and pay only 60.oo I have never been late on a payment and this is what i can afford I am on retired disability. Can you please honor my request. please contact me.
    Thank you
    Sincerely Ron Ziegler

  206. Sprint lied to me about the IPhone plan they said it was not a Contract. But when I tried to pay off my phone early they said I could not I had to pay $96 per month for 24 months no early pay off. They say no contract but then put you in a lease with no early payoff for 24 months. I was trying to reduce my bill to $50 a month that is the IPhone plan I signed up for. Do not do business with Sprint they have bad customer service. They say they will resolve my issue and call me back but never did, they have customer service people that cannot understand English so it was hard to explain my unique situation. I should have staid where I was.

  207. You charged my $4.30 for accidentally calling to China and and disconnected my service. I am not happy with your behavior. I want you stopping doing anything with my phone number. Then, I pay my Balance. My family would not use your service in the future. I know you do not care.

  208. I’ve been a Sprint customer for more than 10 years I am totally dissatisfied with my last transaction with the new manager at the Kenwood location. And since I’ve had never returned anything nor been lied to that I could return something I never had reason to believe that Sprint was so lousy in their customer service as to not return something were talking about a simple $40of which they asked me to take the orange case until they could get the black in the inventory because I would not except the new phone and take it out of the store unprotected. So upon returning to the store they could not find it in the computer that I purchased the orange care is tentatively until they can replace it with the black. Needless to say I’m searching for a new cell phone service over a $40. This story has much more to them than itheir service does to me. The story has A much longer version and there were other inconsistencies in my purchase but this is all I’m willing to give my energy to. I’m going out shopping for a new cell phone carririer. When it comes down to it Sprint does not care about their customers

  209. I am still extremely disappointed in Sprint. We spent 3 weeks, I repeat three WEEKS, trying to transfer a number to a new account. We got the run around repeatedly. Finally yesterday, we were on the phone for 2 hours, transferred to 6 different people, and they informed us that they could not do it. So I told them that I was willing to lose my number as long as they could disconnect my phone, (the phone I paid 700 dollars for and own outright) and connect it on a new line on a established account. They refused to release my phone to me. MY PHONE. They said that since the account holder that the number was connected to owed money on his account that I could not have my phone. Now tell me this, why were they trying to hold MY phone, that I OWN, for money owed to them by someone else? This is ridiculous. We asked for a supervisor multiple times, and we were denied. We asked to be transferred stateside and were denied. Finally we found a number for the offices here in the United States, and within 3 minutes a wonderful man named Johnathan transferred not only my phone but I was able to keep my number as well. So after 3 WEEKS of trouble and hours upon hours on the phone with your OUTSOURCED customer service, it actually only took 3 mins to transfer it. I do not know if the reps we spoke with were just not well trained, or if they were just refusing to help us, but Sprint needs to look into this. Looking at your facebook page I see multiple people complaining about your customer service. The people we spoke with at your customer service office were rude, not knowledgeable in their field, and not helpful at all. My friends and I have been with Sprint for multiple years, and I am so tempted to cancel all of our accounts and move us to a company who actually cares about their customers. I expect a supervisor to call one of us, and remedy this situation. It should not be this upsetting to fix something. A customer should not be brought to almost tears by talking to your reps. I hope no one in the future has to deal with what my friends and I have had to deal with the past 3 weeks. The thought alone sickens me. Thanks for nothing but trouble Sprint

  210. Sprint has no integrity, honesty and most of all all the customer service reps are liars!!! Here is my point, from a sprint transcript chat. March 5th 2015 i s/w Hayley C concerning getting a lower rate plan. Quote: Hayley C– “You are currently paying $195.00 plan charges. I can offer you a reduced plan for $179.00 for all the lines with unlimited calls, tests and 4GB share data for all lines”. Quote Hayley C.– ” Your bill will be under $190.00 with taxes”. less $44.00 for insurance protection.
    SO my new bill would be $243.00 total per month? Yes
    When I called back and s/w Vivian S– she couldn’t find the chat transcript???? and then she wanted to start all over, I said no get a supervisor on the chat. I then s/w Sarina S and after much haggling she admitted she couldn’t find the transcript chat BUT would make the offer good. When I called back March 6th 2015 guess what??? Ruth S couldnt find Sarina’s notes and Sarina is a SUPERVISOR–REALLY??? I ended up talking with George M. another supervisor and was basically tuff luck so I have one phone that is not under contract any longer two phones will be off contracts August 2016 and because of the lies and wasting my time I WILL NOT LONGER HAVE SPRINT SERVICE EFFECTIVE AUGUST 2016 THIS COULD HAVE BEEN RESOLVED FOR A MEAR $37.00 DISCOUNT ON MY TOTAL MONTHLY BILL. IF THIS IS HOW THEY TREAT CLIENTS FOR OVER 15 YEARS IT IS HORRIBLE!!!

  211. You insult your long-time customers by routinely offering great financial incentives to noncustomers who switch to Sprint, while nailing the loyal customer (since the 1980s when you were GTE Sprint) to full charges and no real finacial rewards. You make it as difficult as you can to contact a representative that is capable of dealing with an issue, while bombarding your site and the “support” avenues with extraneous links that lead to predetermined answers with no real help….

    I can’t even determine if the discounts that I had gotten in the past are still being applied today!

    Sprint it’s neither “free” nor “clear”…

  212. I am so done with sprint after 18yrs I am ready to move on. imagine that there is a recall on the S5 charger and sprint is telling me to call SamSung. Sprint knew of the recall so why didn’t they notify their customers who bought a $700. phone because we are not important to them. Their Reps are disgusting liars I AM DONE!

  213. I have be trying to get my employee discount for over a year.I bring the papers that thay ask for but nothing yet. Today I am going to mail them.sprint owe me my discount from over a year.

    • customer service is the pits…NO ONE I mean NO ONE will help they all pass you another contact or phone # to call to try to get your problem resolved… I hate that I ever switched from AT&T to Sprint…..


  215. I’ve never in my life experienced such a horrible misleading and unprofessional company! Sprint flat out lied to me about what they promised me when I switched over from Verizon to Sprint! Don’t believe any of their deals or promotions, especially the one where they say they will cut your bill in half and pay the cancelation fees for you! Their employees are not well trained and do not tell you all the info you need to know about Your plan with Sprint. I hope this company goes out of business soon so they don’t keep screwing more people like me out of hundreds of dollars!

  216. I just want to give kudos to the sales rep we had the other day, Marissa T at the Monroe St store in Toledo, OH. You’ve got a keeper there. She is very good, informative, made sure when we changed our phones, that all was going to be processed correctly. She took her time, didn’t rush us, and answered all our questions. I am looking forward to going back to this store,
    to Marissa…she deserves a “BIG” high five from us…

    about the other store in Toledo…. which is closer to where we live, and we have been going there since we came to spring, has not given the customer service they used to. I made an apt, and I still had to wait for people who were walk-ins. they didn’t take the time to figure out what was the matter with my phone, come to find out, our hot spot was never turned off and my battery was going to 30% withing 4 hrs, even when I didn’t use the phone.

  217. I have been with sprint for over 6 years. And I can say honestly
    that there customer service is terrible…!!! I talked to a woman and a man (Dominic his name was). I was complaining about that they were still charging me for something I cancelled over a
    year ago.

    He was rude, and when he told me that they were not going to credit me for this. I said well then I will go somewhere else.
    He said okay,,,, and said have a good day….

    What after over 6 years,,, say say this to me….I cant believe this. I wish I could talk to someone that cares there….

    I have never been treated so bad. After being a loyal customer of theres..!!!!

    Sprint cooperate,,,,,,,,,,,,,,,, don’t you care about your customers………….. NOPE…… I AM SO UPSET…..

  218. service is horrific. I’ve been cut off on the phone twice. I want to cancel my service. I can’t find an email address on the website and I’m tired of getting cut off the phone.
    pls get you act together.

  219. I am very disappointed with the service I received tonight. First, I have four devices on my account. Second I have been a customer for many years. I received a service call two days ago about receiving a special promotion for three new phones. I took the offer. The phones were delivered today. I attempted to activate two of the phones tonight. I was able to activate one over a period of one hour. Since Sprint is my primary means of communication I have no landline. I had to leave my home tonight at 10:30 to activate a second phone. After dealing with someone who had no knowledge of what the heck was going on or what they were doing, I was transferred to another associate. I believe that so many attempts were made by the associates to connect my phone, my SIM card locked up. Now the rep tells me I have to buy a SIM card. I do not understand why I need to buy this for a new phone. The closest Sprint store is an hour away. I had to go home with no phone activation tonight and I will have to travel an hour away from my home without a cellphone to get a new SIM card. The next promotion by Sprint, I will definitely say no to. I didn’t call and beg for the phones and now my phone cannot be used unless I spend more money. I am considering sending all of the phones back. This is no way to show customer appreciation.

  220. I was informed that I was available for a free upgrade and with that upgrade I would receive 2 FREE Samsung tablets if I renewed my contract for 3 more years, well I’m now being charged monthly for these free tablets. I have talked to customer care 3 times spends hours trying to recify the problem to no avail. I am canceling my service with sprint after 10 years of being a loyal customer. And all of my friends and family will be doing the same. Shame on you Sprint, for tricking people, with the free tablet bull crap. You will be blasted on Facebook.

  221. I was at the store on rice road to have my inoperable new phone looked at .after a one half hr wait a sales person told me I had to take it to the store on north douglas. after a lengthy wait there I was told that since I didn’t have a service contract there would be a $75 charge. when I asked about 14 day return policy I was told that didn’t apply. when I asked about upgrading my phone I was told I wasn’t elegible for an up grade. after much consultation they allowed me to up grade. then the couldn’t change my contacts from my existing phone. SALES PEOPLE THERE ARE VERY IN COMPETENT ESPECIALLY KRISTOPHER C.

  222. Customer Service is HORRIBLE…I cannot wait till my contract expires, may not wait…I got a new phone 3 months ago, have been on phone EVERY month and told something different EVERY month….Then you get someone who speaks broken English and whispers….I have been with them for 12 years or more, but will not be any longer…have nothing but lies and put off…SORRY SORRY SORRY Tommy R. Hill….

  223. Sorry service…suggest you go elsewhere unless you like dealing with liars, thieves and a phone service in India

  224. Sprint has the worst customer service. I am absolutely disgusted how they handle things, Regarding my phone they shouldn’t even be in business. They are preposterous I have now waited over a week for my phone that I paid for in full, now I have no phone and I blame sprints horrible customer services for giving me an exact date. When I still haven’t received my device.

  225. Listen I have been with you all for over 12 years and its just getting worse and worse the customer service sucks the iphone sucks cant contact you all sometimes but you can sure text me…disapoitment unsatisfied…..member….yall need to fix this quick or you will loose alot of customers ..i have 3 phones and will shut them own…

  226. Working for a company that is customer service driven and being a customer of your for more then 10 years I have not been so disappointed not just with your sales rep or representative in my local store but also your representative over the phone. In May I went in to get a new line for my daughter and your sales rep offered me to upgrade witch its fine its her job. The problem came when she stated ” since you have been a long term customer your eligible to receive accessories up to $300″, I was shocked and said that sounds to good. She insisted it was free, so I went ahead and got them, I did sign a monthly charge yet I asked her again if this was still free she said that it was that it would be taken off in bill. Its JUly and my father makes a call and person who picked up acknowledged that this had been going on lately, he admitted yet still could not do anything about it. Is your sales rep at the store working for a different company, last time I checked the logo on the front said Sprint, and if this is being done lately meaning other customers are being treated with such disrespect and being lied to why is it being tolerated. what is it being done about it, like I said I also work for a big company and this would not be tolerated even if the mistake was done by another department. Being a faithful customer for so long and this is what I get, oh yeah you’re not the only one and that is the type of response i get. By the way we have been with you for more than 10 years and have currently 8 lines, would like to know what is being done differently…

  227. I call your sprint customer care, which your call center is located in another country. When ask to get transferred to an United States representative. Which I thought I could do. They tell me they don’t have the capability to transfer me back. With all the money this company makes you should at least have your out source countries be able to transfer a phone call! I have been a loyal customer for 10+ years I believe I am going to look into other companies to have jobs stay in the United States when I need to speak to someone.

  228. Potential customers BEWARE! This is by far the most difficult company ever to do business with. Customer service is a joke! I was transferred 5 times just trying to get an account closed and billed. I’m sorry if I sound like a racist but all 5 customer service people could barely speak English. They kept insistin for me to give them the name of my first grade school. I couldn’t give them the right answer so they couldn’t open up my account. They have my address, my san #, my credit card #, but had to have my grade school name Now I have to go to a sprint with 2 forms if I’D and hope there is a person there with half a brain that can help me, but I won’t hold my breath. I suggest that sprint be put in charge of national security and we would all be safer cause nobody is getting anything out of sprint customer service As soon as I vet this billing arraigned out I am going to cancel my sprint prepaid and get another service. God help you If you ever have to contact these people.

  229. I have never been so disgusted with customer service. I tried 5 different customer service numbers and couldn’t reach a LIVE CUSTOMER REPRESENTATIVE. I’ve been with Sprint for several years. I am greatly frustrated and disappointed in the lack of assistance!

  230. Sprint Store -Rolling Meadows IL
    Mger: Young Ko
    Just wanted to comment what a great sprint store this is. Young Ko and his staff were wonderful and very helpful in helping me to activate my iPhone . I will come back to this sprint store again and would recommend it to all my friends!

  231. I returned to sprint after being with straight talk for nearly two years. I have spent about 12 hours in the store over the last two weeks. Over 5 hours just to get two new lines established and phones. It’s been insane. I went in today and I just realized the technician brad set my phone up as Brad’s iPhone. I assume I need to cancel my sprint service. I’m worried this is what the next two years will be like. I’m very disappointed although everyone has been very nice. My service outcome has been terrible.

  232. I have been a loyal customer for over 10 years and I am absolutely repulsed by your company at this moment. I was told on two separate occasions that my monthly bill would be around 260 dollars a month, and today I received a 350 dollar bill. If I had known from the beginning that adding a tablet or switching my phone plan would be that much there is no way I would have EVER been talked into adding these services. You are a deceitful and dishonest company and I will be looking for service with another company. I will also be letting anyone I know looking for phone service what a horrible company you are. You have lost a loyal customer today thanks to your incompetence.

  233. I would have thought twice about switching to Sprint if I had known they do not have real live CS people. I just want to view my call records, and the online instructions are circular and confusing. FAIL

  234. I have been a customer of Sprint for several years now and have been unhappy for most of those years. Every time I go into a store the reps act if I am bothering them and taking up their time. This last incident started with my daughter in law trying to purchase a phone for my son to replace the one he lost. She has been able to do this in the past but now they told her she needed to bring me with her because she was not authorized to make any transactions. She came home and told me what happened so we got on line and I had them authorize not only her but my son as well. We asked if she could return to the store and she could make her transaction and we were told yes. I decided to go with her just to make sure and of course when she tried again they told her she still wasn’t authorized. That was the last straw for me. Yes I used on word of profanity (damn) I asked how much it would take to close out my account. The rep brought up my account and she said it didn’t show that info. Her manager stood up for her, which I expected him to do, but I didn’t appreciate him telling me if I wasn’t happy with their service I could go elsewhere which is exactly what I did. Not only did I receive exactly what I wanted from AT&T but I got it at a much cheaper rate with more service. Not once was I ever able to go into one of your stores and received the help I asked for. I am so glad I finally made the change and will not miss Sprint.

  235. Burned my hand and almost lost my RV over a battery that came too close to exploding from a note 4. Sprint has no service any where near me and even asked if I had something to do with it. CAN”T CALL, or do anything and refuse to use the note 4, good phone but bad battery. They DIDN’T EVEN ACT LIKE IT WAS ANY KIND OF DEAL. CAN’T EVEN PAY MY DUE BILL LIKE THEY EVEN CARE. I was with them for EIGHT POINT NINE YEARS. They use to care and work with you but not anymore. GOODBYE SPRINT!!!!!

  236. I recently went your Dover Delaware store to get some help with the email on my I phone. I was helped by Shante Council, she was very professional and fixed the problem. A very good employee Sprint.

  237. this has to be the most God awful service from a corporation as large as Sprint. We have been two days trying to get our phones (home and 2 cell phones) and our computer on line again with no helpful contact from Sprint people.
    The home phone will not accept calls (they go directly to the messaging and will not let you answer the calls)
    Cell phones have sporadic service and drop calls very often. Got to get back to Verizon. Thought Sprint was going to be a cheaper way to have phone and computer service. My bad No Service.

  238. We were at a SPRINT STORE physically last night and I added a line to my account yesterday , a line that was serviced by TMOBILE. We got a new LG4 smart phone by adding the line. We also asked to bring the TMOBILE phone number to Sprint for the L4 phone. When my fiancée and I came home I noticed my original line ( 15 + years LOYAL with SPRINT) is no longer associated with my S5 Samsung and the new LG4 now have a new number (temp #). Really !*(/@%&! I don’t understand why SPRINT did that. Such good company with just a bunch of #%/@ in it. Please SPRINT teach your employees proper training and teach them not to assume. verify verify verify very important. 18 hours later I’m still waiting for them to fix the issue. Currently my phone is not working too. Temporary number has not been activated. Can’t use it to call but only to call Sprint customer service. I’m ready to get rid of SPRINT after 15 years because of this. Can someone tell me what is the best company out there?

  239. I’ve gone to your store, at Glenwood and State street in Boise, 3 times in the past 5 days. One of those times we showed up “too late” even though we were there an entire hour before the published closing time on both Google and your own website. Another time we were told to “make an appointment” before coming. Today I made an appointment, through the application on my phone, and my wife and I got to your store at 6:15 pm. There was NO ONE in the store. As in, no customers and more importantly no employee. We waited for fifteen minutes, and then I called the sprint sales number. The Radioshack employee informed us that the sprint guy would not be able to come back until 7:30 pm, which is exactly one hour and fifteen minutes after my appointment. I’ve now been on hold for 1 hour and 45 minutes with your call center.
    I have been a sprint customer for 12 years. I finally convinced my wife to leave AT&T, well I had convinced her.
    All I want are 2 iPhone 6s 64 gig phones, and 2 unlimited everything plans. I will not pay $100 down per phone over the phone because it is waived if I do the transaction in a store. Why are you making this so hard for me?
    During the time I have been on hold, I have contacted your chat page and lodged a complaint, have contacted Radio Shack to let them know what is going on, and wrote a google review about this location.

    • Exactly at 9:00 pm MST my phone was hung up on. I had spent well over 2 hours on hold waiting for a ‘supervisor’ so I could log my complaint to be hung up on. Please respond to me via email with how you are going to rectify this atrocious customer service.

  240. I just want to say that we received the most fantastic help from your agent Gabrielle at the Elite Wireless Group, Inc. 6317 Commerce Blvd., Rohnert Park, CA 94928. We are an older couple who have used Sprint for years and decided to change to Metro. What a mistake. After two weeks, we wanted Sprint back! We went to the Rohnert Park store and a lovely young lady named Gabrielle not only grasped our issues immediately, but proceeded to do everything possible to accommodate us. We are so grateful to her and just wanted to voice our appreciation. Sprint is lucky to have her as an employee.
    Robin and Rich Ramon

  241. I have been with Sprint for 15 years. Due to a serious injury, I called Sprint recently to request a payment arrangement, answer was NO. I explained I needed 5 days at the most, still no.

    I truly would like to hear from Sprint’s CEO’s administrators. There USED to be a trouble shooting dept. fot this kind of urgency. It was listed in Overland Park, Kansas.

    When Sprint changed their music app and, I lost HUNDREDS of songs, I said nothing, now I wish I had.


  242. Someone has used my email address when they started an account. I hope it was in error and not identity theft. I do not live in USA so I have to wait and make international calls to have the issue corrected as There is no email address for them. Are they mad or something.

  243. At sprint store rivergate store nashville tn. Retail Manager Samanath Gambo rude ass hell. I came in Staurday December 5th to make a payment first of all the machine was broke as usual so I made payment at desk in form of cash in the amount of $247. Came back today to finish making payment Dec 6th come to find out that payment from day before was never posted and rude ass manager gambo act as if we cause the problem well. She talked in another room away from us and also talked rudely to us was short with answers. WELL I MADE MY DAMN PAYMENT SO YOUR CUSTOMER MANAGER SHOULD ACT AS IF SHE GIVES A DAMN CAUSE MY MONEY HELPS HERE DAMN COMPANY. SHE CONTINUE TO RESOLVE THE ISSUE AWAY FROM US AND ASKED IN A THREATENING MANNER IF I WANTED HER TO RESOLVE MY ISSUE. WELL I DIDNT MAKE THE DAMN ISSUE AND THE ISSUE WAS MADE BY THAT STORE NOT BY THE CUSTOMER

  244. Worst customer service I have ever received at a sprint store!! Never was greeted when I first enter the store!! But a couple that came in shortly after me was!! Then I put my name a paper but that didn’t matter because they took 2 people ahead of me threat came in after me!!! So when a tech came out too help I ask the name of the person only to be informed she was the manager!! Maryland I was told was her name needs more training in customer service!! After being a loyal customer for ten plus yrs!! I will be switching company’s and also will telling my friends NOT to go the sprint store at the Loop in Kissimmee Fl!!

  245. I have been trying for 2 hours to talk to a sprint Representative, I have called the numbers listed on the sprint website no luck, I have called the sprint store for the number they gave me the same number that is on sprint web site, that really makes me think if I am with the right company or not maybe I should switch companies and would be able to reach customer service department what am I suppose to do do you have a correct number for me ?????

  246. I need to speak with a manager I’m paying to much money I suppose to be paying a lot less. And I need to do some change and no body can answer the call. This is annoying. I think I have to take legal action.
    Thanks very much

    Fanny Amaya Gomez

  247. Dear Sprint,

    I had a very odd experience with your customer service department today.

    I initially started the chat to cancel one of the 4 lines I had on my account. They shuffled me from one agent to the next when one said, rather than cancel the line would you like to convert it to a tablet? They laid out the details and I could get a tablet and save money. I was happy.

    They forward me to the next person to finalize the transaction ant they tell me there that it is not possible to do that through chat and I would have to go into the store to do it.

    That entire process took over 2 hours! When I was informed by the supervisor at the end I was infuriated!

    I printed out the 13 page chat except for the final couple exchanges and I also requested that it be emailed to me. I want to share it with you in its entirety so you can appreciate the ridicularity of it all!


  248. My bill is incorrect. I went into the Lakeland FL Sprint office and did not get it resolved. The rep gave me the phone number 888-226-7212. All this number does is tell you how to pay the bill. there is no option for a customer service rep. I am at this point very unhappy.

  249. I legit just switch to Sprint from Verizon and I’m kinda starting to regret that. The sells lady told me I would have my phone in one to two day but actually it takes one to two days to process and I explained to the lady that I needed the phone asap bc I’m without one bc it was stolen so I had already explained the urgency of getting the device. I asked if I could pay extra to expedite the shipping and she said no but don’t worry you’ll get it in 1 to 2 days. She lied obviously. I would cancel but I can’t bc they already took my number from Verizon. This is very poor customer service. It’s ridiculous that they don’t have IPhone 6s Plus 64 gb Rose Gold isn’t available at any store near me and that Direct to you wouldn’t come until next week. I feel like the whole process I dragged out for no reason. Once you take someone money the order should already be processed. I shouldn’t take two days to process an order. I’m already unsatisfied with the service.

  250. I tried to pay my phone bill with CASH, U.S. legal currency at a Sprint store. They were going to charge me a fee to take cash. That is the most rediculous thing I have ever heard. When I called cutomer service, he said it was not a Sprint policy but that the stores could do whatever they wanted.
    I lodged a complaint but have heard nothing (which I expected). Sprint cutomer service is terrible. i wish I would have never switched to them.

  251. I am really disappointed in the way you guys handle billing . I have had sprint since August 2015 and the first couple of months I had no problems and now it’s like every time I talk to someone they tell me different information and it’s really aggravating. I don’t understand why if I’m a day late to pay a payment arrangement I have to pay the whole past due and the fact that when I try to call I get recording after recording is ridiculous . I’m to the point where I don’t even want this service anymore because my phone is just constantly getting shut off and it’s ridiculous because there was an error on your end.

  252. I have been with Sprint Service for many years (10 years) plus, I just feel that I am not an important or value Sprint user. I am happy to say that I will be looking into other companies that provide much better line services, cost and customer services.

  253. I am the Property Manager at a Senior Low Income Housing facility. One of your representatives contacted one of my seniors at a Fry’s market and talked him into purchasing a phone and plan that he can no way afford. Or services he doesn’t need.

    Your sales people should not be able to sell phones and plans to seniors who obviously can’t afford smart phones, text messaging, etc. They need their phones for emergencies and medications. This senior was locked out of his service for unknown reasons. He does not understand what he purchased, or anything about his billing. Customer service says he owes $70 per month. Shame on you! This man doesn’t even have $70 to purchase food every month!

  254. Sprint service is disgraceful. First, in the middle of the contract, a customer for 11 years, they decided to charge me an extra$2.99 for text message wtih voicemail. Spent several hours sorting it out – and lost!!!! Then some operator in Phillipines changed my plan and was charged an extra $43. Never gave permission to change plan!!!!!! Am now on almost an hour trying to get it sorted out. Can never, ever, talk to someone in the US. Am still hanging on waiting for someone to help me. She came back and told me she would straighten it out. She didn’t do me any fa vors. Just straightened it out. We’ll see . Seriously considering leaving them.

    • Sprint needs to put some of these comments on their commercials so that future customers can know how they really are

  255. You have my email address so you have my account. Got this phone September 23 2015. Switched from at & t and upgraded phones. I am so in happy withe this phone. And your people in customer service are terrible. I was told when I bought the phone everything was transferred including my ringtone. Well it wasn’t and no book came with my phone box. I’ve done everything and that ringtone I got in my library. How in the hell I get to choose it is beyond me. I requested on 3/24/16 a users phone guide. I got such garbage and rudeness it was awful. Now I’m a senior also. I’m not a computer whiz. I’m told I can’t get a manual on my iPhone 6 so I can learn more about it. After an hour arguing from 1 person to another I’m told well we will get you one and call you. I was talked into this new phone and I’m telling sprint someone between honor my request because I am canceling this lease because sprint has mislead me and I will not be responsible for anymore bills. If this problem is not fixed to my satisfaction by 4-30-16 I will cancel this lease. I have spoke with our friend at our county attorney office. And believe me I know my rights as a consumer.

  256. My ame is Carla Coromilas. I am a 70 yr old woman from S.I., who on Easter Sunday my Galaxy S6 crashed. With food in oven for Easter feast in N.J. needing my google maps on phone to travel I ran to Sprint Heartland Village for help. I met the most amazing employee Ruth Eisenberg who ran the store with 1 other employee (as scheduled staff just never came to work. Phones ringing contantly with grooves of people now walking around needing assistance grumbling she calmly, knowledgeably, quickly uploaded my old S3 and ordered new phone to be sent to my home. Now in hand I had something I desperately needed to travel. I so commend Ruth Eisenberg for her professionalism, her experience even trying to keep those behind me. calm. Only years ago did u get such service. I truly had to take the time to write to you as she sooooo warrents commendation for her work ethics. She never took this stressful unfair day out on any customers and did her job with a smile. I never could have worked under those conditions. Customer relations are the key factor in any business and she certainly is a Big Asset. Hopefully I will see her when I pick up new phone on Weds. What a terrific, knowledgeable warm woman. Thank you for hearing my views of experience in your heartland Village store. Mrs. Carla Coromilas 69 Gold Ave. S.I. N.Y. 917-596-3741

  257. I have been a Sprint customer for almost 20 years. Just 3 weeks ago I got an iphone and in 2 days I had to go back and get 3 different charging cords. The men at the Sprint store were so rude and mean not helpful at all. I have called 4 times to try to talk to Customer “service”. I’m so frustrated there is no US phone rep to talk to. Sprint is an american company and you have farmed out phone assistance to many different countries. I can’t understand any of them. Not sure what to do….

  258. terrible company. I was busy & went two days past my due date, and they shut my phone off. When I purchased my new I phone, I was told it was 500$. on my bill it is 745$. when I called customer service, I got sent to costa rica, and when I asked to speak to someone in the usa, I was told I could not.


  260. Had I actually been able to speak to someone, I may have rated this better than 1 star. I called several different customer service numbers for sprint, and every single time the only option it gives me is to pay my stupid bill, and I am not calling the pay by phone number. I am actually calling the customer service number. I would like to have the option to speak to someone regarding my account because I would like to make changes to my account . I’ve tried several different numbers and the only option they ever give me is to pay it how I like to pay. It is extremely disappointing and time-consuming .

    • the corporate staff for Sprint is cheap and does not want to come off of the money that they have overcharged customers and higher real people and if they did hire someone it would be from and Middle Eastern country that we could not understand

  261. Hello we have been customers for over a decade, always pay on time, no complaints. In march we ordered a “add a line for free”, customer service sent it to someone else’s email address. Before I found their mistake April 1, they told me its to late. Which is unacceptable, So one week on the phone and tens of hours I finally was told I was going to get my phone and I would just get a credit each month. Now our first bill came in last month with a 25 percent increase. At the beginning of May I talked to someone and their supervisor was supposed to give me a credit of $360. It didn’t go thru, now Kim #848075, and Jemo which I spoke to yesterday said someone will contact me within 72 hrs. this has been going on for to long, and every time I call I have to start over. Everyone admits its sprints fault but now I have late fees, past due, and no credit to my account. If I knew it was going to be this difficult I would of left Sprint years ago. I am hoping I could get help somewhere, one of you customer service people tried walking me thru the process of getting this resolve and a over seas attendant made them get off the phone and I was hassled about buying a free tablet. That took 2 hrs on the phone, I’m not happy.

    • I also asked for a copy of the notes on my account because they are a mile long. At a Sprint store I was told they do not have access, which isn’t true. Anyone that I have talked to over the phone said they have no way of sending them. A customer should have access to his account, especially when he or she is being over charged.

  262. Sprint Customer Service in the Philippines is a negative star. I wasted 1 hr for them to help me with an issue. So sad that I receive low customer service and I pay $300 dollar mo phone bill

  263. To whom it may concern:
    I recently participated in your switch over promotion and with that purchased a device.
    One week later after having significant problems with hardware problems with the device, severe delay ,loading keyboard, launching apps accessing my g mail without the screen constantly shutting off and restarting and booting me off by force closing pre loaded applications. I had to perform a factory data reset x3.
    I went into the store to exchange the device for another one different model.
    your sales rep was rude, abrupt and forceful. I left the store feeling angry and frustrated. He on several occasions attempted to get me to keep the defective device when I am well within the return policy. I felt bullied by this representative and absolutely dissatisfied with the product.
    Location Plaistow NH
    Rt. 125 Radio Shack
    lead rep in store
    The device is defective and I want a different one stat.
    If I continue to be dissatisfied I will terminate services altogether. .

  264. One has to just look at the majority of comments above to see how horrible sprint is. Sprint–you need to get a clue. Been a customer for at least 10yrs, could be more- and the customer service has gotten worse and worse. I can’t say the people I have talked to were rude because actually they weren’t–they just are uninformed. I don’t have hours to spend on the phone when asking something about a bill. Every time I ask for a supervisor, I am told they are busy. Tonight, I am waiting since 9:15pm (after wasting 54min on the phone with the customer service woman) for a supervisor to call me back in 30 minutes per her.. . and it is now 1:30am. I have never been so pissed before. I believe I figured out the problem myself while waiting, but the girl should have been able to do that when I called. I can’t wait til my service contract ends. The service is not top notch for the amount they charge either.(dropped calls-takes forever for a page to load-etc) There are other carriers out there that charge much less and give the same benefits and they will be getting my business pretty soon.

  265. If I was anyone who reads comments, I would not choose Sprint as they don’t honor there ads as far as updates, plus the customers they have working for them they lie to you just to get a sale. and sprint customers care center they don’t do anything other then tell you to deal with the store yourself other do the care that you the customer should get, so go to Version as you will find a great deal on phones and plus they will give it too you for as little as nothing. but don’t take it from me find out your self but I just want to warn everyone before they get took.

  266. Pack in May of this year, I went to Sprint Store to inform them that my daughter and granddaughter could NOT purchase new phones without my permission. I felt great as I changed info so no one could do it again. Well that has changed in May by them at the same store I went to.

    They both got new phones without my permission. I got my bill on email and the price for their phones and now my bill is $359.52 a month…..I spoke with my daughter and granddaughter and they told me store told them $10.00 a month for each.

    My bill is the $359.52 —— I have myself = $ 31.00
    My son = $ 31.00
    My boyfriend = $ 20.00
    $ 82.00 a month

    As the daughter and granddaughter told me $10.00 for their phones per month is a LIE……of course they give me nothing…..but I also believe the store is responsible for allowing them the get NEW ones.

    I am a retired elderly lady and having to pay the $359.52 is absolutely terrible.

    I have totally loved my SPRINT business but I am not sure what to do now. I do not understand how that store allowed them to do so after all I did so they couldn’t do again.

    Maybe you could give me some advice for this problem. I thank you if possible.

  267. Terrible just terrible. I cannot get a hold of anyone that can help me. Each month I get the Philippines and they tell me it will be taken care of and the next month the same problem! Please help from the United States!!!!

  268. Sprint has one of the WORST services. My daughter went to Sprint last year and had continuous problems from day 1: dropped calls, text delays (2-3 days), couldn’t send pics, etc. Always told by McHenry, IL store nothing wrong with phone. Phone totally went out over a week ago, they finally agreed to replace it, but said there was a backorder. Problem over a week with no phone and my grandson had surgery no phone if an emergency (was told had only 6 loaners & they were out, that’s bull) & she had shower invitations out with her #. This is totally unacceptable, she is paying for phone service and has none.

  269. I have to say I’ve had an account for 16 years and this IPhone forever is a scam!! I just spent 21/2 hours on the phone with the following..
    Israel – Customer Service
    Eva – Manager
    Brianna – Customer Care
    Gabriel – Customer Care Manager
    They say since you u are upgrading in your lease to a new IPhone 128 gig they want to charge u 154.00 per line fee but if you purchase the 32 gig it’s free SMH WASTE OF MY TIME!!! Then the manager wouldn’t give me a total of my bill that’s left that I owe and would not tell me any cancel fees and hung up on me! I’m done with Sprint

  270. I reported fraud of someone using my account to order 2 iPhone 7 in the morning. After talking to Customer support they tell me someone from fraud will call in 24 hours. In the evening I get a email the fraud phones are shipped. No wander my bill keeps going up.

  271. We’ve had problems from the 1st day we signed up. Sprint was responsible for getting us turned into a collection agency because we never received our gift cards to send to Verizon to pay off their phones. We were accused of using them. Well, personally I think a Sprint employee stole them and then blamed us. First contract was wrong, second contract was never signed. By law if another contract is done, it supersedes the first one and the second one was never signed. The phones we got 4 months ago are only worth $15.00 and we have to pay $220.00. The sales agent lied to us. All the customer service is out of the USA. I’ve been hung up on a number of times. Sprint does not care about their customers period!!!!!!

    • 2 Sprint stores, 3 phone calls, 3 live humans in stores. Total time wasted including driving : over 3 hours.
      All I wanted was for them to unlock my phone. One lady in Philippines (?) took all my info and said I would receive a call within one hour to give me my unlock code. Lie.
      After waiting 4 hours I called again. Guy in USA took all my info and said that he had unlocked it. Didn’t need a code. Lie.
      Small Sprint Store said go to a big store.
      Big sprint store. First guy was uninterested. Mentioned a chat line, but he couldn’t find it. Lost interest after 5 minutes. Gave me a different 800. On hold for 4 minutes. Call dropped.
      As I left a new Sprint guy came in and was sincerely interested in helping me. He “memoed” the “we don’t care department.” Told them it was a priority item, given my poor service. He said that they told him that they would call me between 9 and noon next day. 20 minutes.
      No one called.
      I hate Sprint. That’s why we left them for Cricket.
      I asked the helpful Sprint guy if Sprint ever asked the store reps. if customers complained. He said, “Never.”

  272. This experience has been a nightmare for 3 months. Just when I thought we were about to get it resolved I tried to respond to an email from SPRINT telling me to reply to the email I had just received so they could further assist me. And guess what? I get a message back that says that address no longer receives mail. Every time we call a number we are told to call a different one. I called eight different numbers today. I finally got someone and thought we were on track. None of our family will EVER do business with Sprint again. It looks like we are going to have to get our attorney and the Better Business Bureau involved.

  273. My brother, sister-in-law, and I went the Sprint Store a couple of months ago to buy new phones and get service through Sprint. My husband was with Smart Talk and had broken his phone. We all went to the Sprint Store to purchase him a phone and get him put on our plan. After he picked the phone out that he wanted he was told that they were out of that phone. The sales person said that it would probably be in the following Monday. We were in on a Saturday. Monday came and we received no phone call that the phone was in. Tuesday I told my husband to call the sales person and find out if his phone was in. No, he was informed it wasn’t in and would probably be in Wednesday or Thursday. It came in on Thursday and we went to pick it up and get it activated on the following Saturday. We were told the first time we were there the account was in my brother’s name so we took him with us so my husband could get on our plan. When we arrived we were told that no, it was in his wife’s name, who was home sick in bed. We were given a sheet of paper with instructions to go on line and give him permission to be on the plan. My sister-in-law decided to come back with us in case there was any confusion. Once there, the sales person said that there was a glitch in the system and he couldn’t ring the phone up unless he wanted to pay cash for the phone. No, he wanted it on the installment plan. They offered my husband another phone, but it was over $100 more. I asked them if they could give us the other phone, that we really didn’t want, for the same price. They said no, they couldn’t do that.

    My husband and I both work a full time job. Our time is very precious to us. We wasted time to and from the Sprint Store twice, not to mention the gas and the time inside the store. The staff at the store were not accommodating. We spoke with the manager and she was not helpful at all.

    I have never been with Sprint and I regret being with them now. As soon as my phone is paid off I will be dropping Sprint and advising anyone else not to go to Sprint for phones, phone service. and anything else. I am truly disappointed with this experience and will also be dropping Sprint when my phone is paid off.

  274. Yesterday I decided to upgrade my line and buy a new line for a new iPad Pro. Nope. Thanks to a trend of not listening carefully to what I was saying and misinforming me, I ended up speaking to 6 agents over a 3 hour period. I went from wanting to upgrade my device to wanting to leave Sprint completely, which I know plan on doing. 5 out of 6 of these agents were completely incompetent. I’m giving Sprint 1 out of 5 stars is still better than what they did for me.

  275. There was no customer service number listed on the website for current customers. I had a question about my billing and was only give. The option for live chat. This took so long to receive a response and ever question asked was responded with “let me check on that for you” which too over 5 minutes for a response. And my question was never fully answered and there was no resolve to my issue. 🙁 why is it so difficult to speak to an actual person anymore?

  276. I have contacted Sprint on 4 different occasions explaining my bill is incorrect. I have received a different bill amount each month. I was told my bill will be 192; this month my bill was 256. I have no choice but to transfer my business to another provider.

  277. I’m writing this review because after today I will no longer be a Sprint Customer! I’ve been a customer for several years but after the way I’ve been treated the past two day I won’t be staying with provider. My payday was changed due to the Memorial Day holiday and I called this company to have my phone account extended from 6/5 to 6/9 and they won’t. I also explained to them if I’m without my phone due to being disconnected the type of job I have I will be fired. instead they’re asking that I make a payment of at least $169 dollars to have my account extended until 6/9/17. if I had that amount I would’ve paid the full amount past due. They you have multiple foreign speaking representatives who pretend to care and understand until you tell them you don’t have the amount they’re asking for then they get an attitude. Once you ask to speck to a supervisor they put you on hold forever , tell you there’s not one available or there’s another foreign speaking agent who’s trying to act important and not comprehend anything you’re trying to say. I’ve done several live chats with multiple reps as well as call multiple different numbers trying to get this issue resolved. So once they disconnect my phone I will be unemployed and will be looking for a different provider ASAP. I’m DONE WITH SPRINT!!!!!!!!

  278. I DISCONTINUED Sprint cell service in April, 2017 returning phones to place of purchase. I received a receipt which said O (ZERO) AMOUNT Due. Since then and many, many phone calls I’m getting billed $400.00 for phones that Sprint has in there possession. I left sprint due to bad service, lies, customer reps I couldn’t understand and so on. In the state of Pa. Sprint has been on pgh. news several times about billing etc. fraud. I told every person I talked to give me a fax and I’ll send you the copy of my receipt, told them, the store it was returned to, the clerk, the time and so on. My next step if this is not resolved by Wed. afternoon is the Attorney General and WTAE Television as I have an IN WITH THEM, so I’ll get on right away. CHECK YOUR RECORDS AND SEE THE CALLS THE CUST. SERV. REPS, ETC AND IF THEY TYPED WHAT I SAID YOU’LL SEE I ASKED FOR A FAX NUMBER OR A NUMBER DIRECTLY TO “ROSE” THE LAST PERSON WHO WAS A SUPERVISOR, BUT SHE DOESN’T HAVE A NUMBER. I AM VERY, VERY DISGUSTED AND WORD OF MOUTH CAN DO A LOT OF DAMAGE, THE BALL IS IN YOUR COURT.

  279. Sprint, undoubtedly has THE WORST COMMUNICATIONS SYTEM IN THE WORLD! No matter what number you call that allegedly will connect you to a live person, you will get the same robot giving you choices that don’t have a damn thing to do with why you are calling!! Today, I spent over 20 minutes before I finally got a CS rep. After I explained why I was calling, he put me on hold then transferred my call to a robot -Again. Previously I had landed a customer service in the Philippines who assured me she had no way to transfer me to a CS in the USA when I asked to be transferred. A threat from me to report them to Sprint headquarters allowed her to miraculously find a button that transferred me.


  280. They are ripping me off and the customer service sucks. They are charging me for a phone that is lost. They are still charging me..What good was having insurance will never have sprint again once this contract is over

  281. 2 weeks ago call your company to place the automatic payment for my account. Your customer service representative took the data of my card and my information when my bill arrived I realized that they had not activated the automatic payment when I complained I was told that it was a mistake of the representative but that they could not remove the charge that already they had done. Is that the way your company gets new customers? Never sprint. it will be a pleasure if you cancel my account with you.

  282. Why didn’t inform your customer’s about this class action lawsuit alleging that a defect in certain LG phones causes them to crash and reboot endlessly. The problem is commonly known as the “bootloop” defect. Individuals potentially affected include:
    •All individuals within the United States who purchased at least one LG G4, LG V10, Nexus 5X, LG G5, or LG V20 phone from LG or its authorized retailers.
    YOU are an authorized retailer are you NOT!! we had to find out about the class action lawsuit from T Mobile that is so very SAD!!!! we’ve been a customer for a very long time now I’m looking at going to T Mobile they inform people about any class action lawsuit’s or recalls. this will make number 3 LG4 phones that I have had to have replaced, that I purchased from Sprint your customer service SUCK’s we have to pick up my wife’s new LG4 today because if we want different phone we have to pay off our LG4 phones then get a new type of phone. That is just WRONG!!!!

    • Sprint customer services is TERRIBLE!!!!. I have been with sprint for many years , but had to switch because of their deceptive business practice, poor customer service and charging for services not provided. It is very unfortunate that sprint engages in deceptive business practice and are not held accountable. I switched to T Mobile with the hope that it will work better.

  283. I have been on hold with sprint for over 59:03 minutes..(RIDICULOUS) All I want is some answers on why I was charged roaming charges out of the country. I received an text saying you can NOW use your services! How can you charge someone for services you originally text was in good service order? Not happy with sprint at all.
    P.S. I’m still waiting! supervisors and managers are no better then their representivies. EXTREMELY POOR CUSTOMER SERVICE!

  284. This is in reference to an account that was closed in 2016. In November 2016, I closed my sprint account and paid my bill that month. In December 2016 I received another full bill and I called to ask why. I was told that I owed money for a whole other billing cycle and was given a date to pay this by, in January 2017, and I paid in full on the due date. Sprint sent me a bill for $6.34 in February 2017 and has sent me the same bill every month since. I called and spoke to a Sprint service representative in February and they said it was a late fee. When I told them that I paid the final charge by the due date they assured me that this charge would be eliminated and that my account would be closed with no further payment due. When I received this bill again in March 2017, I spoke to another representative who also assured me that this would be taken care of. yet Sprint continues to bill me. I am extremely dissatisfied by the way Sprint has handled my departure as a customer. Please stop dunning me.

  285. Sprint customer service sucks. Every time I try calling customer service to speak to a customer care rep, all I get is a recording. I can never speak directly to a customer care rep.

  286. Current customer. Customer Service is horrendous! They do not listen to their customers nor do they truthfully try to assist them. And you can forget about it being speedy! 2 months many phone calls and chats later finally issue is resolved only to be basically told you are out of luck on any payment arrangements. Why because Sprint took 2 months to fix their mistake.

  287. Greetings, Are your customers demanding higher quality natural diamonds and gemstones? Are you tired of competing with large franchises and online retailers in both price and brilliance? We are an elite diamond and gemstone manufacturer with a solid 40-year track record of supplying exceptional cut GIA certified diamonds and vibrant color gemstones at attractive prices with no minimum order. We specialize in excellent quality stones, matched pairs

  288. I am looking to get a name and number for an executive to get some resolution to me receiving a bill and that bill being sent to COLLECTIONS on a service that I never activated. I have tried disputing this bill with customer services who keep telling me it would take up to 30 days, and that has been going on since January. I just need this foolishness off my credit! and out of my voicemail.

    Any assistance that can be provided would be greatly appreciated. Thanks

  289. I have had issues with my bill for the past 3-4 months and wasted countless hours speaking to representatives. I am very dissatisfied with my last phone experience. I would love to speak to a higher ranking member of management, but can’t find any contact information.

  290. On January 12, 2018 I had a problem with Sprint in getting my son onto my account. I had a problem for a couple of days. Then I was put in contact with
    Myra M. She took time and knew how to handle the problem. She did an excellent job, had super patience. Most importantly she solved the problem.

  291. Trying to unlock a sprint phone is a miserable experience! Because no have no service in Alaska i decided after 17 years of faithful use to try a different carrier. Well as i have found out painfully, to unlock my owned phone is no simple matter. Now 24 hrs into the unlocking experience I am still without a phone even though My wife and i still have an open account with three additional users! To unlock you must talk to an international operator who is located in the philiphines who of course speaks limited english and must forward all comments to the US HDQS. The process is painful and i would rate it a zero.

  292. I would like to commend Mr. Daniel Donovan from your customer service area. I have been a customer since 2000 and needed a new phone and to upgrade my service.
    I had been on the phone for over an hour and visited a sprint store and still could not get clear answers. I considered moving my service to another provider.
    Mr. Donovan was professional, knowledgeable and courteous. He walked me through the entire process until we completed the actions I needed.
    Despite the bad experiences I had with several other Sprint representatives, Mr. Donovan is a very special and valuable member of your customer service team and should be recognized as such.

  293. I have a 375 dollar credit with Boost Mobil why am I having a hard time with about getting my money the supervisor admit I have a money in my account I sent them my recipes and NOW I have not heard from anyone that was weeks ago I emailed eBay made phone calls it just a runaround Why do they put good customers like this Just give me what’s mine stop being a thief.

  294. ive been on phone for total of 20 hours since night b4 last an employee ran my credit and I asked him 2 times in arrow will this inqiry on me he said no I saod r u sure he she yes it wouldn’t so I said ok 5 min later while still on phone get email from Experian say change in file I checked hard inquiry on ive been working on my credit for six months to build up that dropped my score 7 points not counting it would have incrsesd by time I bought car so now ill pay 3 more percent on my car ive asked to compensated for my big loss that’s going to cost me thousands more after financing iwas told I would get 2 iphones and ipad and six months no payment they said I would get 2day I never got and im tired of bring switched 30 times and hold 2 get someone who still cant help even though when transferred they say send u 2 someone can help and it is on recording they ran fraudulently and told yes I would recieve 2day lied to at least 5 times or morei want restitution for lies my time and fraud last night maybe 9 oclock or later ieas told I wpoul receive today for all I been thru with six months no payment now im talking to others I mean 10 different people they know nothing I want it rectified immediately

  295. I have only been a sprint customer for 1 yr 8 months. I switched from at&t because I could get the same or better service for $100 less each month. I have had no problems with the service until 2 months ago. Our plan was for 25GB data for 4 phones ( family plan ). When our bill came in June (1 month ago ) our plan was for 30GB and $30 higher. I contacted customer support and asked what happened. I informed her that I had made no changes or authorized anyone to make changes to my plan. The lady’s answer was that our original plan expired in mid May and this is our plan now. When I asked if there was a plan that was for less GB and cheaper, she said no. Really!!? You mean to tell me that the only plan sprint has available is for 30GB. She again said that this is our plan now and her only offer to fix anything was to deduct $30 off of our next bill. Changing your customers plan to one more expensive without any notification or giving them the option to choose what plan they would like to go with is BAD BUSINESS. At least with at&t when I had unlimited data on my smart phone and they stopped offering it, they told me that as long as I didn’t change to a different family plan, they would honor the original agreement. I will definitely being changing providers.

  296. Sprint is the worse service ever I’ve called numerous times still have not resolved issue! They are charging 320 a mo for a service promised to be 170 have shut off three times in three mo each time charging additional 40$ they are charging for a line I never had and I’m going to attorney general

  297. They are the WORST phone company I have ever had experience with. I am a new customer who if they didn’t have my $200 and being told it wont be returned for 8-10 business days (and the fact I promised my daughter a new Iphone) I would of cancelled the whole thing. I have been trying to speak to a supervisior for four days, on the phone with them now for the past hour and they REFUSE to let me speak to anyone higher up. They keep getting on the phone and asking more question, but REFUSE to let me make a complaint. I can’t believe we are new customers, who switched services from tmobile. I am disgusted with them.

  298. I understand new client are important to business and to maintain growth but the problem with businesses anymore is not maintaining their current customer.

    It crazy to think I’ll been a loyal sprint customer for almost 20 years and yet new customers get better promos than me. It make me reconsider where I will do business in the future.

  299. Good morning my name is Mr. Wright September I made a payment on my sprint phone it was a problem with your company with a debit card they kept putting it through the bank through the bank several times and had my debit card suspended what they got the payment some out I requested a paper bill I can’t speak to somebody I can speak English i

  300. I recently upgraded my Samsung Note 4 to a Note 9. I used your Ritchie Highway location in Glen Burnie, MD. I need to thank your associate Mr. Joel Ragbir for his outstanding and very professional service. He really knows his business and was VERY helpful. Sprint has a tremendous asset and I’m very pleased with his service!!!!!!!!!!!!

  301. Over a year ago my debit card was stolen, and the thief apparently went to Sprint and opened an account in my name. I cannot convince Sprint that it was not me who did this. No matter what I say, Sprint continues to bill me for $850.00. they have also sent a bill to my son. I have no idea why they would do this.All other creditors were happy to take the charges off, but not Sprint!
    Can anyone give me some advice on how to get Sprint to stop harassing me? This has hurt my credit, as well.

  302. Good afternoon!
    I bought a phone on the eBay, but did not pay attention to the fact that it is tied to the Sprint operator. And so far I can not use the GSM network from the Russian operator MegaFon. IMEI I checked – writes that clean.
    I have a request to you – could you unlock my device so that iPod turns into iPhone?
    IMEI: 35 382308 374004 1
    Phone model: iPhone 7 A1660
    Thank You!

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