Contacting Sports Authority Customer Service Center
Dedication to the best overall customer experience is the number one goal of the Sports Authority. The company prides itself in sell high quality merchandise and providing world-class customer service. The Colorado-based company has been a pillar in the sports world for close to a century and has no plans of slowing down. When customers want the best products and service to match, the customer support team is ready to step up to the plate.Click here to leave a comment about your customer service experience.
Similar to other online retailers, Sports Authority provides several ways to contact the customer support team. New and existing customers have the ability to contact the customer service department by phone, traditional mail, email as well as through social media.
Phone Contact Numbers
- Customer service (online): 1-888-801-9164
- Customer service (in-store): 1-800-360-8721
Sports Authority Corporate Headquarters1050 W. Hampden Ave.Englewood, CO 80110
Go to the official Sports Authority website http://www.sportsauthority.com/home/index.jsp?camp=ppc:iqid:34725444&iq_id=34725444 in order to make purchase by brand, gender and sport. The company offers exclusive deals and savings when customer sign-up for email and text message alerts. Customers can also learn about the company and even use the site to contact the customer service team.
Customer Service Email
Customer wanting to contact the customer service department can email firstname.lastname@example.org. The company recommends not including personal information in email correspondence. Customer with questions or concerns relating to online orders should contact the customer service department by phone.
We sent an email to the customer service department asking for information regarding the hours of operation, considering this information was not available on the website. We anticipate receiving an automated response with a anticipated time a customer service representative should answer our concern, but we are still waiting. Customers can attempt to contact customer service through social media. The company gives no indication on the response time.
We chose to contact the customer service department dealing with the in-store customer service experience. The automated system provided three options, with the third connecting directly with a customer service representative. In less than 30 seconds, we were connected with an agent. We asked for details regarding returning online purchases to the stores. The agent explained the policy and even offered to locate our nearest store.
The representative went above and beyond the call of service. We expected this level of service and this is the level we received. Did you receive exceptional customer service from the Sports Authority? We want to hear the outcome.