Contact Southwest Airlines Customer Service

Contact Southwest Airlines Customer Service

Contacting Southwest Airlines Customer Service Center

Southwest Airlines is a major transportation company offering flights across the United States. Some flight packages are international, but Southwest Airlines connects customers with international flights it does not offer international flights – though Mexico, Puerto Rico and other Caribbean destinations are available from Southwest Airlines.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Southwest Airlines customer service is available 24 hours a day, seven days a week by phone. The customer relations department is open 7 a.m. to 8 p.m. Monday to Friday CST.

  • Reservations: 1-800-435-9792
  • Reservations in Spanish: 1-800-826-6667
  • Automated Flight Info: 1-888-792-8747
  • Vacations: 1-800-243-8372
  • New Hotel Reservations: 1-800-733-1137
  • Existing Hotel Reservations: 1-800-545-4489
  • Customer Relations: 1-214-932-0333
  • Rapid Rewards: 1-800-445-5764
  • Baggage: 1-800-435-9792
  • TSA Checkpoint Pickup: 1-866-289-9673

TTY: 1-800-533-1305

Mailing Address

Mailing a letter to Southwest Airlines customer service may be the slowest means of contacting the company, but it is an option that some customers prefer. You can address your letter to the customer service department at:

Southwest Airlines Attn: Customer Service P.O. Box 36647-1CR Dallas, TX 75235

Official Website

Customers can find the official website for Southwest Airlines at The website allows customers to book flights, plan vacation, book hotel rooms and contact Southwest Airlines customer service. Tools are available to check flight status and search for the least expensive flight to any destination Southwest Airlines flies.

Social Media

Websites like Facebook and Twitter give people the ability to talk to each other in real time while sharing interesting photos, Internet links and more. Companies use social media for the same contact, but in addition to sharing information about the company, Southwest Airlines customer service is available to answer general questions directly from your personal computer or mobile device using social media.

Customer Service Email

While we did not find a Southwest Airlines customer service email address, we did find a contact form. Visit and click on the Email Us button below the company phone number. A new window will pop up revealing the contact form.

Our Experience

We called Southwest Airlines customer service, an automated system, to find the fastest way to customer service. When the list of options starts press 0 to skip the options and move to the customer service waiting line. On the day we called we were told the wait time was between 22 and 33 minutes to speak with a representative. The call actually waited on hold for 47 minutes. The music started at the three minute mark, but there were marketing messages all along the way.

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8 Comments on “Contact Southwest Airlines Customer Service
  1. I’m experience the best service ever by one of your flight attendants. I fly 6+ times a month and this is amazing, especially since it is Christmas and the flights are packed. Matt on #423 LAS to BHM has gone above and beyond to make me feel special. What a great experience and I hope to see him on one of my flights soon

  2. I had 2 round trip flights setup for Dec.30 to San Juan to get on the Cruise but it got hit by Hurricain Maria 2017 so I had to cancel my flight so can you refund the money back on my credit card account Please;;;;;;;Thank you and my Confirmation number is RCEMRD

  3. April 30th on our flight 205 to Jacksonville we had to deplane due to mechanical issues – flight and ground crew were outstanding in their communication about the issue with captain entering cabin to share updates- I am a totally reluctant flier but will fly always Southwest because of communication skills and culture of genuineness

  4. VSUW8N Flight keeps changing. Inconvenient. Offering other times on tomorrow w free change for arrival by 830 am? I can not travel late night due to medications

  5. Dear Southwest,

    When I fly I typically always choose Southwest for lots of reasons. This year my wife and three daughters choose to take our annual vacation to Chicago to see family we hadn’t seen in a long while. Unfortunately, here is where it goes wrong.
    Choose a flight out of LAX even though we live outside of SNA because it was a non-stop and less expensive flight. Super early 5:30am flight so we booked a hotel at LAX so my kids wouldn’t have to wake up at 2am. I happened to check my email night before at approx 10pm and to my horror flight was completely canceled! Called you right away and there were no flights for us that would get us there before 10pm! We would completely miss our family reunion and almost an entire day of our vacation. It was not until I offered to drive to another airport did we find something. Even then we missed a lot of the reunion that day. This was very disappointing to say the least.
    I paid for a hotel at LAX and parking that I didn’t even need and we missed most of our family reunion. I am generally not one to complain but I feel like Southwest owes my family and I a little something. We spent almost $1700 for our airfare. That’s a lot for us.
    In addition, you lost my 4 years old car booster seat somewhere between Midway,Denver , and SNA ;(
    Here was our confirmation number for your reference: U9SZYN


    David Zirnhelt and Family

  6. Sitting at gate B7 in New Orleans. Gate agent is goading passengers to come up to the mike and sing. She terribly embarrassed my wife and had the whole waiting area make fun of her. It may seem fun, but no one should be “put upon” in this way. What an insensitive woman. I’m beyond pissed off at SWA!

  7. Very disappointed in Southwest today. I booked a 6:00am flight from MDW to MCI. I was all checked in and just as I was going to I opened the app to verify the time I was setting my alarm. To my surprise, the flight had been cancelled and I was rebooked on a 9:00 flight. No notification!! No email! No text! No call!
    I was told the flight was cancelled due to “unscheduled maintenance” – what is that? I understand things happen beyond control – but people book early flights for a reason – and to not notify customers of a change like that is unacceptable.

    To top it off – my new flight gave me a C boarding and inoperable WiFi!

  8. I had a ticket for a returning flight from Orlando to Richmond scheduled to depart at 625 pm Dec 29. I diligently waited for the 24 hour check in window to open and checked in with nice boarding positions for both my flights. 2 hours after checking in I received a text saying my flight was cancelled. I booked an alternate flight that required me to leave for the airport hours earlier than planned. Because the flight was canceled so late when I rebooked my boarding position went from high A/low B to C positions for both my returning flights. I spoke to an agent at your call center who informed me the flight was cancelled because of operational maintenance, something entirely southwest’s responsibility and control. Both the call center agent and their supervisor refused to take any action to correct my boarding number and promised the gate agent would address the issue. After checking in, I discussed the situation with your gate agent and she refused to offer any relief except to offer to sell me a boarding upgrade. I am entirely unsatisfied with how this issue was handled by Southwest. Candidly from my perspective southwest’s customer service only happens when it is easy. Southwest developed the silly boarding process and when it causes a problem for their customer they could care less and not be bothered to address the problem.

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