Contact Southwest Airlines Customer Service
Contacting Southwest Airlines Customer Service Center
Southwest Airlines is a major transportation company offering flights across the United States. Some flight packages are international, but Southwest Airlines connects customers with international flights it does not offer international flights – though Mexico, Puerto Rico and other Caribbean destinations are available from Southwest Airlines.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Southwest Airlines customer service is available 24 hours a day, seven days a week by phone. The customer relations department is open 7 a.m. to 8 p.m. Monday to Friday CST.
- Reservations: 1-800-435-9792
- Reservations in Spanish: 1-800-826-6667
- Automated Flight Info: 1-888-792-8747
- Vacations: 1-800-243-8372
- New Hotel Reservations: 1-800-733-1137
- Existing Hotel Reservations: 1-800-545-4489
- Customer Relations: 1-214-932-0333
- Rapid Rewards: 1-800-445-5764
- Baggage: 1-800-435-9792
- TSA Checkpoint Pickup: 1-866-289-9673
Mailing a letter to Southwest Airlines customer service may be the slowest means of contacting the company, but it is an option that some customers prefer. You can address your letter to the customer service department at:
Southwest Airlines Attn: Customer Service P.O. Box 36647-1CR Dallas, TX 75235
Customers can find the official website for Southwest Airlines at https://www.southwest.com. The website allows customers to book flights, plan vacation, book hotel rooms and contact Southwest Airlines customer service. Tools are available to check flight status and search for the least expensive flight to any destination Southwest Airlines flies.
Websites like Facebook and Twitter give people the ability to talk to each other in real time while sharing interesting photos, Internet links and more. Companies use social media for the same contact, but in addition to sharing information about the company, Southwest Airlines customer service is available to answer general questions directly from your personal computer or mobile device using social media.
- Facebook: https://www.facebook.com/Southwest
- Twitter: https://twitter.com/SouthwestAir
- YouTube: http://www.youtube.com/user/NutsAboutSouthwest
- Flickr: http://www.flickr.com/groups/southwestairlines
Customer Service Email
While we did not find a Southwest Airlines customer service email address, we did find a contact form. Visit https://www.southwest.com/contact-us/contact-us.html?int=GFOOTER-CUSTOMER-CONTACT-US and click on the Email Us button below the company phone number. A new window will pop up revealing the contact form.
We called Southwest Airlines customer service, an automated system, to find the fastest way to customer service. When the list of options starts press 0 to skip the options and move to the customer service waiting line. On the day we called we were told the wait time was between 22 and 33 minutes to speak with a representative. The call actually waited on hold for 47 minutes. The music started at the three minute mark, but there were marketing messages all along the way.