Contacting Sonos Customer Service Center

Sonos is a wireless audio system with divisions of the company in the US, UK, France, Germany, the Netherlands, China and Malaysia. It appears that the company is relatively small as the customer service page offers up an email form that connects the customer directly with the CEO.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you need to get in contact with the Sonos customer service team you have multiple options.

• Sales: 1-800-680-2345

Call from 9 AM to 8 PM Monday to Friday (ET).

• Customer Support: 1-800-680-2345

Call from 9 AM to 8 PM Monday to Thursday, closed Friday, open 11 AM to 4 PM Saturday (ET).

• US Santa Barbara: 1-805-965-3001
• US Cambridge: 1-617-225-2110
• UK: +44 (0) 1344887700
• France: +33-1-39-73-50-41
• Germany: +49-713-1-64-546-0
• The Netherlands: +31 (0) 35-6-2605-20
• China: +86-0-1085086400
• Malaysia: +60-4228-8362

Mailing Address

Sonos Santa Barbara223 E De La GuerraSanta Barbara, CA 93101

or

Sonos Cambridge25 1st StSte 300Cambridge, MA 02141

or

Sonos UKNew LodgeDrift RdWinkfield, Windsor BershireSL4 4RR

or

Sonos France76 Rue du Marechal Lyautey/Bat B4eme Etage78100 St German en Laye, France

or

Sonos GermanySonos Europe BVEdisonstrasse 2374076 Heilbronn

or

Sonos HilversumSchuttersweg 101217 PZ HilversumThe Netherlands

or

Sonos ChinaBeijing OfficeReignwood PlazaRoom: 1101-1106No. 8 YongAnDOngLiJianjuomenwai AveBeijing 100022China

or

Sonos PenangSonos Malaysia Sdn BhdWisma PERKESO Pulau PinangLevel 3 (Right Wing) Block ANo 269, Jalan Burma (Pulau Tikus)10538 Georgetown, Penang, Malaysia

Official Website

Go to http://www.sonos.com/ to find out more about the high fidelity audio systems sold by Sonos. Hi-Fi, as it is referred to on the site, is not the same as Wi-Fi, but the system is wireless. According to the Sonos official website, the unit gives users the ability to stream Internet music, podcasts and free online radio stations.

Customer Service Email

Sonos customer service is the first support department we’ve come across that openly suggests contacting the CEO of the company.

• CEO: ceo@sonos.com
• Questions: questions@sonos.com
• Support: http://www.sonos.com/support/rightnow/?rnsource=ask

Our Experience

As a smaller company, we expected a better than average customer service experience. We have to note, the customer service hotline is confusing at first, but eventually was better. We continued to select the option for the customer service department, only to stumble across another automated system. The only good thing about the confusing system was we waiting less than 2 minutes before speaking to the customer service department.

We asked the agent if the contact information for the CEO was accurate or merely a scam to make customers believe the head of the company was available. The agent informed us the CEO is available. They went further to explain the reason is due to the size of the company allows the CEO to reach out to the customer base. The customer service department definitely impresses. Did they impress you? Share your thoughts.