Contact Smith Barney Customer Service

Contacting Smith Barney Customer Service Center

Contacting Smith Barney Customer Service Center

Smith Barney, better known as Morgan Stanley, is a multinational financial institution dealing primarily with wealth management. During the financial collapse of 2008, Smith Barney was sold to Morgan Stanley as a part of a joint venture with Citigroup. Although Smith Barney is a part of Morgan Stanley, thee levels of customer service are still the same. In the event you need to reach out to the customer service department, first contact your financial advisor or connect by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-888-454-3965
  • Corporate Office: 801-617-9150
  • Technical Support: 1-888-932-6772
  • Executors: 1-800-367-4777

Mailing Address

Morgan Stanley1585 Broadway New York, NY 10036

Official Website

Customers visiting the Smith Barney website are redirected to the Morgan Stanley client services website. After landing on the homepage, you have the ability to find a financial advisor or locate a Wealth Advisor, you can find out information relating to wealth management and investments, as well as ways to grow your small to large business. In the event you need questions resolved about your individual account, you will need to sign into your account. If you are looking for contact information, you will need to visit the Customer Care page.

Social Media

Although there were several conversations between the customer service team and customers, the average response time was not optimal. When customers asked questions, the customer service team responded in approximately three (3) business days.

Customer Service Email

We used the online support email address listed in order to send a message relating to starting an account and closing an account. Prior to sending our message, there was a message stating a customer service representative answers customer concerns within five (5) business days. We are still awaiting a response.

Our Experience

In the event you are pressed for time, connecting with a live customer service agent is rather simple. We called the customer service hotline and connected within 60 seconds. Instead of listening to the automated system, we pressed (0) in order to reach the operator. After connecting to the operator, we connected with the customer service department. The line of questioning centered on the hours of operation. Although the questions were simple, the customer care agent remained professional. We liked the level of customer service. Thoughts? Share your experience with us in the comment section below.

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