Contact Shoretel Customer Service

Contacting Shoretel Customer Service Center

Shoretel is one of the leading providers of Internet Protocol (IP) phone service. The company offers services to millions of customer throughout the world. The company also offers cloud-based computing services. If you need assistance with products or need technical support, you can connect with the customer service department by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

You can connect with the customer service department by calling the customer service hotline. The customer service department is available 24 hours a day, 7 days a week. You can also contact your local office, the corporate headquarters or one of the regional headquarters.

  • Customer Service: 1-877-807-4673
  • Cloud-Based Sales: 1-877-776-6729
  • Technical Support: 1-800-742-2348
  • Cloud-Based Support: 1-877-654-3573
  • Corporate Headquarters: 1-800-425-9385 or 1-408-331-3300
  • Fax: 1-408-331-3333
  • New York Office: 1-646-230-5000
  • Fax: 1-646-230-5001
  • Rochester Office: 1-877-776-6729
  • Ontario Office: 1-416-679-3450
  • Australia/New Zealand Office: +61 2 99598000
  • UK Office: +44 1344 208800
  • Philippines Office: +1800 1116 1238
  • Singapore Office: +65 6517 0800

Mailing Address

You can connect with the customer service department by sending correspondence to the corporate or regional offices.

Shoretel Sunnyvale 960 Stewart Drive Sunnyvale, CA 94085


Shoretel Austin 6500 River Place Boulevard Building IV, Suite 200 Austin, TX 78730, USA


Shoretel New York 1385 Broadway, 7th Floor New York, NY 10018


Shoretel Rochester 300 State St. Suite 100 Rochester, NY 14614


Shoretel Toronto 10 Carlson Court, Suite 600 Toronto, Ontario M9W 6L2, Canada


Shoretel Australia 32 Walker Street, Level 6 North Sydney, 2060 NSW Australia


Shoretel United Kingdom Inspired Easthampstead Road Bracknell RG12 1YQ, UK


Shoretel India 7th Floor, Umiya Business Bay-1 Cessna Business Park Marathahalli Outer Ring Road Bengaluru, Karnataka, 560037 India


Shoretel Philippines Unit 10A, 5th Ave. cor. 26th St. E-Square, Crescent Park West Bonifacio Global City, Taguig 1634 Metro Manila, Manila, Philippines


Shoretel Singapore 8 Temasek Boulevard #41-03 Suntec Tower 3 Singapore 038988

Official Website

Customers visiting the official Shoretel website will have the ability to sign up for service, learn about the available service as well as reach out to the customer service department for assistance. If you need additional information relating to the products or services, we recommend visiting the customer support page.

Social Media

Customers can connect with the customer service team through social media. You will notice the company offers information relating to services on social media. The company also address general concerns on social media. You will receive a reply to your concerns within 24 hours.

Customer Service Email

After you send feedback to the customer service department, you will receive an automated response stating a live agent will reply to your concerns within 48 hours.

Our Experience

When you call the customer service department, you will hear a rather lengthy automated response system. In order to bypass the automated system, you will need to press zero (0). Within 90 seconds, you will reach a live agent. The customer service agent answered the call and we asked several questions relating to the cost and reliability of service. The agent answered our concerns and ended the call. Overall, the level of service was better than expected. Were you satisfied with the level of service? We want to hear from customer just like you. Take a moment to share your thought with us in the comment section.

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