Contacting Shell Customer Service Center
Shell is a major player in the oil and gas market with locations all over the United States and the world. Most consumers come in contact with Shell via the convenience stores and gas stations operated by the company.Click here to leave a comment about your customer service experience.
There is contact information for customer service, credit card services and other Shell products. We’ve tailored our information to purely customer service so consumers know how to contact the departments they need to reach without hassle.
Phone Contact Numbers
Customers who need help directing their call can contact the Shell switchboard for assistance. There are also phone numbers for service station, employment and lubricant departments among others.
- Shell Phone Number: 1-800-281-2824
- Shareholders: 1-888-737-2377
- Service Stations: 1-888-467-4355
- Lubricants: 1-800-237-8645
- Shell Saver Card: 1-877-278-0083
- Shell Card: 1-800-331-3703
- Shell Mastercard: 1-866-743-5562
- Shell Fleet Credit: 1-800-377-5150
- Shell Gift Card: 1-800-300-8113
The mailing address for Shell customer service is a post office box in Houston. You can address your letter to customer service or a specific member of the corporate team.
ShellAttn: Customer ServicePO Box 2463Houston, TX 77252
The physical address for the headquarters is also listed on the official website. We’ve added it here in case customers want to send a letter directly to the office.
Shell North America
Attn: Customer Service
Two Houston Center
Plaza Level I
909 Fannin St
Houston, TX 77010
Visit http://www.shell.us for the official US website for Shell customer service. Navigate to the Contact page for information on everything from the lubricants department to contacting your local service station. If you have a Shell credit card bill you can access the online payment portal from the contact page.
Customer Service Email
When you need to contact Shell customer service by email, you can simply address that email to:
- Customer Service: ShellCustomerCare@shell.com
We chose to test the Shell customer service number at 1-888-467-4355 to see how fast we could get through the automated answering service to an agent. Our call was answered by a recorded message, which we expected would happen. We pressed 0 as soon as the recorded message started and our call was taken directly to an agent. We noticed two transfers with warning messages telling us the transfer was about to happen. There was a waiting time of about one minute before the agent picked up the call. He had a strong accent and we found it extremely difficult to communicate our address to him – having to repeat our street name three times before he finally got it right.