Contacting Sealy Customer Service Center
The history of Sealy began in the late 1800’s in the town of Sealy, TX. The manufacture filled and order for a mattress filled with cotton and the rest is history. For the following 130 years, Sealy has been fulfilling the needs of customers and ensuring the product met the satisfaction of the customer. When you have questions or concerns relating to your product, feel free to connect with the customer service team by phone, email, traditional mail and through social media.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Sealy customer service agents answer customer calls between 9 AM and 4:30 PM Monday to Friday ET.
- Sealy Phone Number: 1-800-697-3259
Sealy HeadquartersAttn: Customer ServiceOne Office Parkway Sealy DrTrinity, NC 27370
When customers visit the official Sealy website http://www.sealy.com/, they have the opportunity to look at the various types of mattress, review the available brands, find accessories and review promotions. Customers can also find the nearest dealer to make a purchase. We noticed customers cannot make purchases on the official website.
You can connect with the customer service team by using social media. We noticed several Q&A style conversations on Facebook and Twitter.
Customer Service Email
When we connected with the customer service department by email, we decided to send a message asking about returns based on quality. The reason being is several retailers allow customers to make purchases online and customers cannot try out a Sealy before purchasing.
- Customer Service: ConsumerSupport@sealy.com
The automated message that answers your Sealy customer service call immediately jumps into a list of options. You cannot press 0 to skip the list. Press 1 for shopping help, 2 if you own a set or 3 if you are a retailer. You can also press 9 to reach customer service immediately. If you don’t want to wait on hold you can request an agent call you back as soon as one is available. We waited on hold slightly more than two minutes before an agent picked up. We asked the agent for information on the ingredients used to make the memory foam material. We were placed on hold for nearly two minutes before the agent picked our call back up to tell us the material was made from a proprietary blend of ingredients Sealy would not reveal.