Contacting Scooter Store Customer Service Center

The Scooter Store is a staple of the late night As Seen on TV market. The company assists individuals with mobility issues find the right product to get them going again. Although the company features a FAQs page explaining how you can qualify for service, you may need to contact the customer service team for additional answers to your questions and concerns.

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Contact Info:

Customer can connect with the customer service department by email, traditional mail, by phone and through social media.

Phone Contact Numbers

Scooter Store customer service is open from 7:30 AM to 9 AM Monday to Friday and 9 AM to 4 PM Saturday CT. If you call managed care your call will be answered between 7:30 AM and 7:30 PM CT.

• Scooter Store Phone Number: 1-800-391-7237
• Managed Care: 1-800-771-5449
• Managed Care Fax: 1-888-879-3072
• Employee Contact: 1-830-608-9200

The service department is open from 7:30 AM to 7:30 PM Monday to Friday CT.

• Service Department: 1-877-311-0333

Mailing Address

The Scooter StoreAttn: Customer ServicePO Box 310709New Braunfels, TX 78131

Or

The Scooter StoreAttn: Customer Service1650 Independence DrNew Braunfels, TX 78132

Official Website

When you visit The Scooter Store website http://www.thescooterstore.com/ you have the ability to find out ways to qualify for the service and well as secure payment options. Customers have the opportunity to make payments traditionally or with Medicare benefits. You can locate the nearest store as well as the nearest customer service center. One of the most informative sections of the site is The Scooter Store Q&A page.

Social Media

Connecting with The Scooter Store through social media allows customers to keep the conversation going even after the customer service department closes for the day. We noticed active conversations happening on Twitter and Facebook, but not so much on Google+.

• Facebook: https://www.facebook.com/#!/thescooterstore?fref=ts
• Twitter: https://twitter.com/thescooterstore
• Google+: https://plus.google.com/#114409719163924657096/posts

Customer Service Email

There is several customer service emails available in order to connect with the customer service department. You can connect with the customer service department using the customer care, managed care of the service department email. We sent an email asking if there was financing available for customers who did not qualify for Medicare.

• Customer Care: http://www.thescooterstore.com/contactus/customercare.aspx
• Managed Care: http://www.thescooterstore.com/contactus/managedcare.aspx
• Service Department: http://www.thescooterstore.com/services/service_request.aspx

Our Experience

Scooter Store customer service is answered by an automated response. On the day we called we were greeted with a message claiming high call volumes and long wait times. You cannot press 0 to skip the list of options. Press 1 for current work order status, 2 for service for non-Scooter Store purchases, 3 for battery issues or 4 for other issues. We pressed 4 and the call was routed to the wait line for the next agent. Our wait time was estimated at four minutes, but an agent picked up the call in 3:17.