Contacting SBC Customer Service Center
SBC is an older telecommunications company that offered landline and Internet services. The company was bought out by AT&T and none of the previously available contact information for SBC customer service is currently available and we doubt any of the old contact information will ever work, so previous SBC customers must access AT&T for assistance.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
We found an interesting page about how to contact SBC customer service. The page was dedicated to SBC Internet service. The phone numbers listed for were AT&T customer service.
- Wireless Billing and Technical: 1-800-331-0500
- AT&T U-Verse Support: 1-800-288-2020
- Internet Support: 1-877-722-3755
We also found a few contact phone numbers for SBCIS customer service and SBCIS web hosting.
- Customer Service: 1-866-937-3664
- Web Hosting: 1-888-932-4678
If you want to learn more about the SBC/AT&T merger or you have issues with customer service, products or connectivity, contact the AT&T corporate office at:
AT&T Corporate Office – US 208 S Akard St Dallas, TX 75202
Billing questions and payments should not be sent to this address. Reserve billing questions for a customer service agent. If you must contact AT&T or SBC customer service by mail with a billing inquiry, it’s best to call the customer service line first for the best address.
You can find some cryptic information about SBC at http://dedicated.sbcis.sbc.com/NDWS/sbc_service/support.jsp, but the official website for the company that used to be SBC is now http://www.att.com. There appears to be some part of the old SBC company that still operates, but we’re relatively certain that part is not a consumer-oriented side of the business.
Customer Service Email
We’ve always had trouble finding an AT&T email address that worked for customer service issues. This time around we’re testing email@example.com. We asked about service upgrades – so we’ll update you when we receive an answer. There is a good chance that this email address is just for general information, not technical issues. If you have a technical issue and need AT&T or SBC customer service, visit http://localization.att.com/loc/controller?ltype=contactus&appid=ecomm&return-path=http://www.att.com/econtactus/index.jsp to find the best local contact information. When we attempted to contact the customer service department by email, the message was returned several times stating the email address was unknown.
There are several different schools of thought associated with wireless carriers. One will tell you the customer service is the worst in the industry and the other praises the company from the rooftops. We wanted to know for ourselves the level of customer service so we can pass on the information to customers just like you.
Connecting to the company was a breeze. There was little to no wait time; in fact, we were speaking with a lie agent in less than 60 seconds. The conversation revolved around unlimited data plans. The agent explained “grandfathered” customers will continue to benefit from unlimited data plans, whereas new customers can sign up for shared services or individual data plans. It appears as if the online forums were incorrect regarding the SBC customer service team. Do you encounter a different experience? Let us know.