Contact Roku Customer Service

Contacting Roku Customer Service Center

Roku in a consumer electronics company featuring compact streaming devices, allowing customers to view movies, stream Internet radio, watch live television broadcasts and play video games. Similar to other technical devices, there is the potential for technical problems. In the event problems occur, the customer support team is available to assist customers 7 days a week, 8am to 8pm PST.

to leave a comment about your customer service experience.

Contact Info:

The available ways to contact the customer support team include phone, email (customer contact form), traditional mail and through social media site such as Facebook and Twitter.

Phone Contact Numbers

  • Customer support: 1-888-600-7658

Mailing Address

Roku12980 Saratoga Ave.Saratoga, CA 95070

Official Website

Visit the official Roku website http://www.roku.com/, in order to view the available products, locate the various channels, contact the customer service department and read reviews and testimonials. Customers needing immediate answers can review the FAQs on the customer support page.

Customer Service Email

Customers wanting to contact the customer service department will need to utilize the customer feedback form http://support.roku.com/entries/413244-contact-supportinstead of a traditional email address. You will need to select specific scenarios in order for the team to better answer your concern. We sent a message asking about canceling the service. After sending a message, we received an automated response stating a customer service agent would answer our concern within 48 hours.

Customers wanting to provide feedback relating to their experience visiting the website can contact the customer advocacy team here customer.advocate@roku.com. Additional ways to contact the customer service department includes:

Customers needing to contact another department can utilize the following email addresses:

Our Experience

We contacted the customer support team and were pleased we didn’t have to listen to a long list of options. Customers have two choices, Roku customer support and technical support. After selecting 1 for the Roku support, we were connected to the customer support team. The agent was eager to assist and we asked the return policy as it relates to devices outside of the traditional warranty. The agent explained the typical return window is 30 days. If customers purchased an extended warranty, they have up to one year to return the product, if it is defective. Other than that, customers will not have the ability to return the device.

The call was simple and to the point. We want to hear from customers just like you with your thoughts, stories and experiences. We ask if you could leave your experiences with the customer support team below.

1 Star2 Stars3 Stars4 Stars5 Stars (19 votes, average: 1.53 out of 5)
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191 Comments on “Contact Roku Customer Service
  1. I have a retail store in Fort Worth, Texas…..There is no place on your home page to easily contact your organization for resale information…..I don’t appreciate being forwarded to India and asked a lot of questions and still get no answer about distributors in Texas or who to speak with about reselling the great ROKU product…Thanks, Allen Selby….682-554-6136

  2. I own a ROKU XD-S. I’ve had it for a few years. Can I stream music with this unit? Also, if it is possible, can I stream the music to a different room from where the unit is located?
    Thank you for your reply. I tried to call but I could only get your travel company. I’m not interested in any cruises!
    Bernard Boroson

  3. I had very good service I did not get anyone out of the county, I don’t think, but she spoke good english and I could understand her, I would not be happy if I got anyone I could not understand! The first girl I call about a week ago told me she would have someone call me back the next morning, they call me back on Sunday four days later. I do not no why she couldn’t continue helping me she didn’t say!

  4. Thank you for your help with my Roku. My Case ID was #2438446. I did what you suggested and it worked. I had been without my favorite program for over a week. I had e-mailed before but evidently had not gotten the right place since I didn’t really get any help except some suggestions. This time it was prompt and it worked. Betty Simone

  5. Brand new Roku 3 about 6 weeks ago. Everything was fine I was even considering replacing the my direct tv with another Roku 3 until VERY recently everything now shows up with a purple screen that says (HDCP unauthorized content disabled in a purple screen). It doesn’t matter what I choose. NOTHING IN MY SETUP HAS CHANGED. Brand new all connected with top quality HDMI cables. Now I can’t watch anything without getting this HDCP screen. I’ve tried rebooting the Roku, the TV, the receiver, forcing a Roku software update. It has to be the Roku 3 it CAN NOT be denied Help! My brand new Roku 3 won’t let me watch anything. It doesn’t matter what I choose. NOTHING IN MY CHANNELS WORK. MANY OTHERS ARE HAVING THE SAME PROBLEM.

    • I called you customer service line and after 30 minutes the agent hung up on me. Although he was given all call back number, he never called back and I had to wait over an hour for another agent to answer. I’m very unhappy with the service.

      The purpose of my complaint is that every app on roku appears to be working except for Netflix. Netflix constantly freezes. I’ve deleted and uploaded it and still no fix. It isn’t my internet because the Netflix app on the same tv works just fine. It’s the roku.

  6. I could not set up an account because I don’t own a credit card because of identity thief. I hate having to take the unit back to the store.

  7. Had same issues as LOPEZ. Called customer services several times. Their only interest was to go through this battery of “processes” to try and repair or identify issue. THey insisted even though I told them I did all those things alread. They sold a defective unit and did everything not to receive a return. DO NOT BUY A ROKU3 IT IS AN INFERIOR PRODUCT. That was my second Roku and my last!

  8. I just bought Roku 1 (one); I want to know how to connect to my TV. It is one that you stick at at the back of the TV and connect is to the adopter and into the wall. I have done all that and Roku has appeared on my TV. But I done know what to do. Please help!

  9. I called you customer service line and after 30 minutes the agent hung up on me. Although he was given all call back number, he never called back and I had to wait over an hour for another agent to answer. I’m very unhappy with the service.

    The purpose of my complaint is that every app on roku appears to be working except for Netflix. Netflix constantly freezes. I’ve deleted and uploaded it and still no fix. It isn’t my internet because the Netflix app on the same tv works just fine. It’s the roku.

  10. this is the 2nd roku I have owned. the ist one was great. but this oone has problems.I am watching a movie on Netflix and then
    the movie stops running and I have to wait for it to come back on. Then I get amessage that I don’t have an internet connection but I do because my computer is working. this happens very aften during the movie.I have removed the cconnection and its fine for about 3 mminutes and the the movie stop runningagain. HOPE U CAN HELP. Elaine Barmer

  11. on line chat does not work. how can you wait for 20 minutes for on line chat. not realistic. poor service. issue not resolved. Product back to store.

  12. im 80 years old my blood pressure is about going to the roof. I have spent over 5 hours trying roku sites that will let you type in the tv code. roku.com/link is worthless. that is why so many people are frusted. most sites that say you can enter your code is a scam. they want money. this is plain wrong. im already a customer and had to reset the roku. im at a loss and I purchased your product at sams club. sure going to let them know about your service

  13. i have a roku 3. When i use netflix on my hdtv then my list on netflix is not showing.But i have a list on my laptop which weeks ago would show also on my tv. What gives here?
    Thanks.

  14. AFTER WORKING WITH YOUR SUPPORT GROUP ON FRIDAY I WAS READY TO
    TAKE BACK THE PLAYER TO WALMART. I FIGURED I WOULD GIVE IT ONE
    MORE TRY BECAUSE I REALLY LIKE ROKU. I CALLED ON SATURDAY AND WAS
    LUCKY TO GET MICHAEL RAJ KUMAR AS MY SUPPORT PERSON. HE WAS VERY
    GOOD AT WHAT HE DOES. MY CASE# 2962423 WAS WHAT HE WORKED ON. I AM
    VERY THANKFUL I GOT HIM BECAUSE I WAS SET TO GO TO BLU RAY FOR
    STREAMING.

    THANK YOU MICHAEL

  15. I had problems because I went into the wrong site (I thought it was roku/link, but wasn’t) Robert M. helped me out. He went over and above helping me to establish the right connection and make sure everything is working correctly. I would definitely give him “5 Stars!” Next time I need assistance I hope to talk to him. Good Job Robert!!

  16. I was given a Roku two years ago as a gift from my husband and LOVED it! Last week it wouldn’t turn on. Today I called Customer Support for help. To no avail the problem wasn’t fixed. I asked the customer service rep if I could return it for them to trouble shoot it at the factory. He said NO. I asked if they would just replace it? He said NO. I at this point am VERY upset. I made the rep know how dis-please I was by making reference to a pair of Magnavox ear buds I bought three years ago that stop working. I simply called customer service to let them know they weren’t working they told me to mail them back and they would replace them free of charge! I ask them why? They simply said “We stand behind our products!” A 10.00 pair of Ear buds! I have bragged on Roku to everyone; even given them away as gifts for work give aways and personal friends and family. I WAS a Roku “fan” a big Roku “cheerleader”! It’s sad that Roku won’t stand behind a 99.99 two year old product! I am very disappointed!

    Really Disappointed,
    Catherine

  17. Soy Jose Como es ke el rokus tràbaja yo lo compare pero me pedian credit card cuanto tengo que pagar pense me era free FTA y no

  18. Hola ablan espanol
    Megustaria saber. Cuanto se paga
    En el roku stick porke yo lo compare
    Y no sabia ke se pagaba diganme

  19. hi I’m Guirlene Massillon I said do not go to my account to take money and if I have subscription close that subscription now the subscription please

  20. Recomment, Brand new RoKu, All 3 connections checked out green and then (erroe code 011) someone please help !!! Thank you, Tom

  21. after purchasing the roku and having hassle setting it up contacted ROKU customer service in another country i then purchased a extended service plan and then decided not to keep the roku but when asking to get refund of service plan i was refused and then asked to speak to supervisor who also told me we dont give refunds i then asked to get the company name to file a formal complaint and the supervisor would not give who he worked for. this all seems very shady after i gave these people my credit card information this is the company roku has decided to partner with which makes me question their commitment to their customers all in all my experience has been terrible and dont recommend roku to anyone

  22. I have had my ROKU for a couple of years now. Thankfully it has worked pretty much without incident. While under warranty the support was fine. They tried to sell me a plan which I refused. When I had a simple problem connecting to MLB I called support BIG mistake. He took over my computer and wanted to go in and change my network settings. Telling me it was not the ROKU but my computer. I’m no computer guru but know enough to know if all the other icons work my network is fine. I knew there would be charges and that is all they wanted. Not falling for their SCAM I stopped the session. I re-entered my username and password everything worked fine. Apparently I entered it wrong the first time and MLB told me to re-activate. Moral of the story their product is OK but there are a lot of these players out there. If you have a problem after the warranty runs out DON’T use there support it is a SCAM and a RIP OFF better to just buy a new device.

    • Had similar experience at what I believe was either a scam website disguised as ROKU support or a ROKU subcontracted support svs. The rep was middle eastern and I could not understand his broken English, but when I asked to speak to someone who spoke better English he said No. He was granted access to my computer and proceeded to show me errors on my computer that he said were causing my ROKU issue and which could only be fixed with a $150 computer security purchase from him (And nobody else at any other time) which he would install on my computer. Definitely a scam with the high pressure sales tactics and the facts that I had to make my purchase immediately and only from the rep I was speaking to whom said his name was “Andrew” (No customer rep # or other designation). Needless to say I ended the call without purchase much to the angst of Andrew, and was later able to go to the genuine ROKU website for assistance on the Chat svs where my problem was solved easily and without making any purchase. Still not convinced I didn’t allow for a scammer to compromise my personal computer though…

  23. We had wonderful assistance from Roku SM Jefferson S with several issues. The service was right on point. I appreciate good customer service and we received it! Way to go Support!

  24. I just purchased a roku today. I tried to set up my account and it wanted a credit card number. I did not see any reason to put my credit card number in to register. And I do not have any credit cards. But I will not put in my debit card either. I called customer service number and told them the problem I was having and they told me that they could help me for a fee of 430 dollars. or I could Google it myself. They are a huge waste of time, no help what so ever. I’m not sure why I need to put In private account info when I have no plan on purchasing anything , it was just to watch hulu or Netflix on. I’m very dissatisfied with this and the service I received. I will be returning the roku and buying a second Wii to use to watch these services with.

  25. My Roku Streaming Stick has not worked since day one. I received on line a case number 3915961 and was told I would be able to return it for a replacement. To date I have not received instructions on where to send it or a replacement.

  26. Hello,

    Recently my remote control fell and stopped working. I tried to re-sync it to the streaming stick, however it did not work. I tried it several times and then I reset the streaming stick, now the Roku is set on the language screen and I can’t continue because remote is not working. I need help.
    Could someone email me with instructions on what I should do.

    Thank you

  27. I have had Roku wireless for a number of years, enjoying daily. I have now subscribed to Hallmark’s “Feeln” and they have an option to ‘activate Roku’ on my television. I will contact them if possible about this by telephone, but can you e-mail directions for accomplishing this.

    Thank you

  28. I could not get thru. will not go to program. Pink screen disabled content. Called before followed same procedures no luck new and this problem is constsnt. Help.

  29. I just bought a Ruku # 2 about 2 months ago. it is happen that the remote is accidentally break apart. but the device itself is perfectly fine. I cannot find the remote in stores. I think the stores should also carry the remotes in case of a situation like that customer can easily find it and make the devices work again.

  30. I received an email from ROKU. I tried to call them at the number they provided. I was connected to a man in the Philippines that could not understand anything I was saying….nor could I understand him. I asked him for a number in the U.S.A. or Canada. He refused to give me one. Frustration beyond belief. He kept repeating..”take me off speaker.” He wasn’t on speaker. Another example of U.S.A. companies looking for cheap labor.

  31. I called you see about a Hallmark channel and all I could hear was a lot of laugh in the back ground. I didn’t even get my question answered. He was to busy laughing!!

  32. I sent an e-mail and received a reply that someone be in contact with me in 48 hours about my problem my message was when i watch a netflix movie or anyother ” home ” app all of a sudden on the screen pops up HDCP unauthorized content disabled why? I received a responce that my reference number is 4349125 case ID Thank you

  33. I ordered A Roku3 on Dec. 16, 2015 (Order Number #101311074) I never got my order and ROKU will NOT refund my money! Roku sucks, their customer support sucks, their automated phone system sucks, their email sucks (no one ever answers your email).

  34. I am being charged monthly (to my credit card) $4.99.

    PLEASE CANCEL my subscription and confirm this by return e-mail asap.

    Warren Parker

  35. My T.V had been stolen and I was hoping you can track on-line serial number of my,Shard Roku T.V 43″ that my brother and sister bought for me Christmas Activated 12.25.2015 Burglarized 1.30.1016 I notice on my account somebody had got Fox network on 2.08.2016 the on-line serial number is 2N00AX396238, If anybody resets the T.V and activate it then that should be the serial number that comes up with it? I hope I can be reached at above e-mail .

  36. Any one thinks they got smart T.V or Roku T.V. you can forget about get any kind support from Roku!!!! when its stolen or burglarized

  37. I just bought a Roku3
    That being good,
    I just thought that a Roku stick with the ear phone
    jack would the real way to go.
    my older Roku required a clumsy way to control volume

  38. i have roku 3 and 4 no. 3 works fine , however i am very unhappy with 4, its having audio problems and I must unplugging it to reset it all the time ,it a real drag,its to a point that i don’t use it because it requires a lot of attention. also,
    it has problems with PLEX t showing videos etc

    if i could i would return it
    anthony

    anthony

    • I ENCOUNTER THE SAME ISSUE! I AWAYS HAVE TO RESTART THE ROKU STICK SO EVERYTHING IS REFRESHED! ANNDDD THE SOUND IS ALWAYS 1 SECOND BEHIND WHAT THE TV SAYS! AND NO ONE TO CALL OR EMAIL WHEN HELP IS NEEDED. PATHETIC CUSTOMER SERVICE!

  39. Last October I had you reinstate my account with Roku. I did not use it. Now I really need to be able to get the SBN NOW app working. My computer no longer takes the program they are now using. I can not even get the bouncing ROKU on my TV screen. There is a light on the Roku box. A tech on e-mail gave up on me when it took too long to plug from a power box to a regular outlet, which I did not appreciate. There has to be an answer to this problem. I have my serial number. Also the 10/2/16 ref. #6042149

  40. I can’t even reach these people!!!! It rings once then it’s busy and it’s within their business hours. Regretting buying this thing. Will go back.

  41. Hello!
    My Roku channels are not functioning since yesterday 2017/08/05
    I paid every months,i need help because I don’t know what is the problem.
    Greeting
    Abdoulie Fatty

  42. I have been having my Roku streaming stick for over 2 years now I have the purple stick two days ago my TV started displaying a purple screen with a message saying content disabled hdcp not available or something like that I have called every customer service number that the Roku website offers which they don’t offer so let me take that back I have called every customer service number that Google offers for Roku and I have yet to find a resolution to my problem I have talked to multiple customer service representatives and no one can seem to help me they continuously ask for my card information they continuously ask for my desktop or laptop information I don’t understand why this is being allowed to happen none of the representatives that I have spoke with have even offered to assist me these people are not asking for account info they are not asking for first and last names they are strictly asking for my debit or credit card information and computer information I don’t know what kind of scam you people have going on but I definitely do not like it. The sad thing about this is when I called the first Representatives about this issue he started calling me out of my name and telling me that he was not a magician and he can’t fix the problem if I don’t provide card or computer information. I used to be a very go hard Roku fan but at this point I am beyond upset at the fact that Roku is not taking initiative to even find out what’s going on in their call centers. I have sent emails I have sent complaints no one has yet to respond to why the constant of representatives are rude unprofessional and have no knowledge of what they are doing this is truly sad. I would really love to talk with someone that could actually help me understand what is going on with my streaming stick and also someone who can explain to me what the Hell is going on in these call centers..

    • I HAD A SIMILAR SITUATION HAPPEN AND FOUND OUT IT’S THE STICK UNABLE TO READ THE HDMI END. SO I BOUGHT A NEW ROKU STICK AND THE PROBLEM WAS GONE. ROKU DOES HAVE TERRIBLE, I MEAN TERRIBLE CUSTOMER SERVICE!!!

  43. Hi I Jaime a new costumer and I have a problem with a lot the channel then say is temporarily unavailable like vos sport of bien sport and other more this problem as temporarily or don’t have it wath? I can do?

    • I ENCOUNTER THE SAME ISSUE! I AWAYS HAVE TO RESTART THE ROKU STICK SO EVERYTHING IS REFRESHED! ANNDDD THE SOUND IS ALWAYS 1 SECOND BEHIND WHAT THE TV SAYS! AND NO ONE TO CALL OR EMAIL WHEN HELP IS NEEDED. PATHETIC CUSTOMER SERVICE!

  44. So far I cannot go low enough to give a review. I can’t even get hold of anybody to talk to. It has now been 45 minutes that I have listened to that horrible horrible music and no one has bothered to come on the line! Maybe I need to go to somebody else. I hope somebody starts a class action lawsuit against these crooks. Got hold of one number that wanted to charge me for a subscription and that is wrong.

  45. I did fill out this field! I said there is not a review low enough for me to tell you how I feel! I can’t reach a LIVE HUMAN AND WHEN i GO TO HIT SUBMIT THAT BOX ISN’T EVEN POPULATED! What’s up with this company? Somebody needs to start a class action lawsuit!

  46. Haven’t purchased a TV set in over 10 years. Got a new 49″ TCL 4K HDR smart TV with Roku. Setup of the TCL was a breeze. Getting into Roku operation has been hell on wheels. Been trying for 10 days, multiple attempts, searching online Roku advice, and have never been more frustrated, disappointed and ticked off.

    • hit the reset on the box then put your internet password that is on modem and also put it hdmi by the input on remote,should work then,read instruction sheet also or call them,on proper line,not offshore….

  47. I have a Roku unit and right now I am very displeased with it because it went out two days ago, so I had my cable provider to come out and fix the cable which he did and the cable came right back on, but the Roku box played for about ten minutes before he left but as soon as he cleared the corner the box went back to what it was doing again, no internet connection; this is the second time this has happened but the first time the signal was rebooted and it came back on so I went through the same steps as before but it didn’t come back on this time. Another thing that is deeply annoying is the lack of a phone number to Roku and the wait time is totally unrealistic!!!! I was on hold for over an hour last night and then forty-five minutes just a few minutes ago! I find this reprehensible and smacks of a totally unconscionable lack of business discipline as no one should have to be put on hold listening to that little stupid jingle for over and hour with no human voice to respond to! If I can’t get a human voice to contact me before tonight is over or at least by tomorrow, Roku can just send me the return box and I’ll send it back as I have no use for a small piece of junk!

  48. Horrible customer service. I’m trying to update my billing information and it’s impossible to reach anyone. I received a notice to update, and I’m not able to. I need a living person to contact me.

  49. Roku does NOT advise customers certain devices WILL NOT CONNECT DIRECTLY TO A ROUTER via ETHERNET CABLE. They don’t make it clear to new customers who, as we did, bought 5 devices for 2 homes, and our city home’s Verizon WiFi services is horrible and does not have enough of a signal for these expensive Roku devices to work. We have NO TV right now, as we like so many other people, don’t watch Cable via cable boxes. If ROKU would have made it CLEAR in their abundant adverts & videos, IF YOU BUY A ROKU STREAMING STICK without an ETHERNET PORT, YOU WILL HAVE NO TV AT ALL.

  50. Only get a fast busy signal with the number provided. I consider this very poor customer service. They want us to take care of all the problems with their products ourself online.

  51. Number one – the only representative I got hung up on me. I am trying to call customer service without any connection. I tried to add Hulu to my service and I was told I had to pay $99. Fee. Something is not right and I may take my Ruko back since I cannot get any help.

  52. Slow service. Every time you try to log in. It rejects password. You are also kept from changing it. Also is slow on your email.

  53. I purchased a Roku stick yesterday and I was told since it was a new device, I would have to pay a activation fee. The strange thing is I talked to many different people and they all gave me a different price. It started out at 50$, then 69$ and the last person I talked to said 99$. Also it was very hard to understand what they were saying except the price part, they seem to be able to speak clearly then. I already have roku service, why are they wanting to charge me now? With the different prices and one guy said he would except partial payments, something just sounded fishy. Needless to say, I don’t trust roku anymore.

  54. This without a doubt the most difficult method of customer service/ I need to speak with someone rather than try to explain to some idiot who want to change me for assistance.

  55. ROKU IS TERRIBLE WITH CUSTOMER SERVICE! WITH A CUSTOMER NOT HAVING A PHONE NUMBER OR EMAIL TO HELP AND ASSIST. CUSTOMER SERVICE IS ALWAYS #1 OR #2 IF THE COMPANY WANTS TO BE SUCCESSFUL!!!!

  56. My SERVICER has been DISCONTINUED??????
    You support does not answer???????????
    YOU TOOK YOUR MONEY FOR THE MONTH?????????

  57. The set up process froze loading the credit card info for an hour on my computer so the activation did not completely occur. I eventually had to shut down my computer to change screens; now I can’t create a new account to finish activation because it says I have an account already that I can’t access because the password I chose doesn’t seem to work and this device has no online support. Have I been defrauded???

  58. What happened to ROKU? Have they been sold? Haven’t found a phone number that doesn’t ring busy! Cannot speak to a live person. Agree.. SOMEONE NEEDS TO START A TRANS ACTION LAWSUIT!

  59. I just received my roku stick in the mail and made several attempts to install same to my TV but it’s not working. What am I doing wrong?

  60. I am trying to cancel my subscription for Roku, I am unable to speak with anyone to express my concern over paying for a service that I am not receiving. I believe that, after reading the above complaints, a class action lawsuit is warranted.

  61. Roku is not a good company ive already paid money for Roku 100 dollars and paid tech 40dollars but Roku still gives hdcp unauthorized I think company is rip off

  62. it’s very bad I wrote last week about the fact that I cannot watch the second seasons of all programs and they said they would get back to me. Never id. It’s disgusting, I am going to cancel if I cannot see but the first season what is the point?

  63. I recently had Edwin Fortin help me twice over a two day period. He is absolutely wonderful. Great sense of humor, efficient and gets things fixed quickly and completely. Wish other sites had someone like him. He never kept me waiting while he checked on things either. I asked if I could adopt him so he would always be there for me, but alas I couldn’t. hahaha Thank you for such a wonderful rep. I certainly hope “Santa” leaves something good in his stocking!

  64. I might suggest that. (Roku) is. A good system
    But I’m habpving trouble with channels keeps saying get a new code so what should I do

  65. i bought a roku express at walmart and made a call to a # and got a foreign accented man who was pleasant.he started and finished helping then he said it would cost me 69.00 for his services,i did ask him where he was at and he said tampa florida,so i thought he was a roku rep.and i was handed to another man who asked for my credit card number and me not knowing roku does not charge for the set-up i gave info to him,now i get handed to another man with an accent and i asked him where he was at,and he also told me tampa fla.so i thought he was on the up and up.now my wife said that was not a good idea but naturally i didn’t listen and continued with transaction…after i hung up i hit the caller id function on my phone and there was no info,right away i called my credit card people and told them to shut down my credit card and do not pay them,further i tried to do an on-line chat with roku and it does not have a send feature to reply to the rep.and they kept dropping the chat sessions,a warning;do not pay to have anyone but roku people help with your set-up and roku should tell that the set-up is free,hope this helps someone who may want to set-up this simple device,good luck…

  66. my comment is awaiting moderation,i would like to be a roku employee for your customer service dept.as i always answer my phone,send me e-mail where i can apply,old school worked for decades with customer service without computed messages…

  67. Dealing with ROKU is a joke. I have been trying to call the many phone numbers on the internet and are unable to make contact. I cannot get ROKU to open up on my TV and have had the system for many years. It is a ROKU 2.

    • i have tried to contact you by phone and chat with no luck. The phone #given to me to reach the rep who set up my acct is now disc’ed. I am frustrated and now i really want to cancel my service with Ruko. Been trying to cancel by Email since the 10th of March, 2 days after i ordered service. Every time i tried loggin in, it claimed my user and password unrecognized. I’m done. I am within in my 30 day trial period. I expect a full RUFUND.

      Trying to be respectful,
      Marilyn Summers

      s

  68. Our remote ctrl stopprd working. – BACK btn does nothing, batteries must be taken out and put back in to keep thgem working. it’s a pain. need help. call line always buzy sig by gthe way. sSmall print on site really sucks (am legally blind) Love the tech–ogy GIFT FROM OUR GIRLS 0 but this stinks Rev John

  69. I got Hulu yesterday and my Roku will not accept my ATT account. Someone please call and talk me through. I am in Memphis. No need to pay for Hulu if my new Roku will not work.

  70. ALL I GET WHEN I CALL ROKU IS A BUSY SIGNAL. CAN’T CONNECT TO INTERNET AND SIGNAL LOW. CUSTOMER SERVICE FOR ROKU IS LACKING, INSTALLED 1, BOUGHT ANOTHER BUT IF I CAN’T GET IT WORKING, GOING TO TAKE 2ND BACK FOR REFUND.

  71. I TRY TO GET HELP, AND THEY HUNG UP ON ME TWICE, CAN SOMEONE HELP ME PLEASE, CAN REMEMEMBER MY PASSWORD, AND ADD A NEW EMAIL ADDRESS, JUST WANT TO ASK A FEW QUESTION, TO GET MY ROKU HD GOING AGAIN, HAVNT USE IT IN AWHILE, HELP

  72. Roku.. very bad customer service. I already paid for indian channels but my roku account is not working properly. i contact customer service by email also by phone but no response. now i am not recomending anyone for Roku. I made a big mistake by choosing roku. I am really disappointed.

  73. I have a security issue and several of my accts have been hacked. I am trying to get ahead and change my accounts passwords.Tried to change my Roku password and even with my email address cannot receive a reset from you. I have never been so fed up with a company. Cannot contact anyone and have been trying emails/phony phone #, etc. My security is important to me…obviously you do not care but this is a sure way to lose a customer.

  74. I need to cancel my free trial of Netflix. I have decided NOT to keep Netflix.

    Please let me know by email, if I need to do anything else.

    Thank you.

  75. THIS IS IN TO REGUARDS TO MY ROKU ACCT BEING INACTIVE.& WILL NOT LET ME LOG IN.
    WHY WAS MY ACCT WITH ROKU SHUT DOWN & FOR WHAT REASON I WAS NOT TOLD OF THIS ACTION.?????
    SUPPORT STATED I WILL NEED A CLEARANCE FROM WHO EVER HAS CONTROL OF SUCH MATTERS.
    PLEASE LET ME KNOW WHAT IS GOING ON SO WE CAN GET THIS FIXED ASAP

  76. I have been trying for hours to contact Roku and I can’t. I have tried online and its hard typing with my Parkinson’s. I am still under warranty for the matching remote that you talk into and don’t have to type

  77. I have had a problem with the “Showtime” channel for close too or over 3 weeks now. I have attempting to contact ROKU w/o any show of their concern. Of course I would like to fix this with (lol) ROKU Customer support to no avail. I have no idea why ROKU can’t run their business properly? Are the other services such as the Amazon Stick……I’ve heard they are VERY GOOD….Should I “Craigslist my 5 ROKU boxes” to unload them and look into Amazon’s services? If there is no phone customer support working……Please advise on the “Amazon’s Streaming” products are they better than the out-dated as it seems to the ROKU products? ROKU shouldn’t have any excuse to find my account: I am the only person in the entire USA w/my Name Below: Daniel E. Poloskey If anyone reads these, could that “one” please call me?

  78. OMG – WTF happened to the ROKU company…..Read all the comments, it would appear the ROKU is going out of business! My problem is with: The Showtime Channel. I ordered it close to three week ago……..ROKU won’t ley me sign – in? Well the please just cancel the request and refund the payments I have made. I’m going to Amazon or other providers. May as well just “Craigslist to dump” the ROKU boxes I have while they are worth a few dollars.
    ??? – IS THE GRAYED OUT BOX BELOW QA “SEND” KEY? AS THERE IS NO WORDING THAT WOW, SHOULD SAY “SEND”!

  79. I love Roku!!! One thing I would like you to work on, is commercial’s volume. I am watching a show, commercials come on & most are fine, but a few BLAST in volume. I hit mute as soon as possible, so probably miss a lot of commercials that the volume is fine on.

  80. I have the ROKU 3 and no problems. However, I have purchased two streaming stick packages because the remote control unit goes bad. Each time within 9 months of purchase.
    In addition, the remote controls drain new batteries within 4 days of installation.
    Am I the only one experiencing these problems with your streaming sticks, or is it possible that you either have a design or production flaw with the remote control unit. The stick package I last purchased was 5/2017. The remote went bad on 2/25/2018.

  81. I’m trying to purchase CBS All Acces my bank said you put in a zero amount for payment but my bank said you must put in an amount

  82. I have been caught in the contact loop for awhile trying to find out how to connect my Roku to my hotel room when traveling. I have read and reread the information on HOTEL Connect, but my system never shows that prompt. Please advise if I need to upgrade to a more sophisticated Roku. Please advise if there is anything I can do.

  83. I am trying to reach a live Roku Customer Service Member. I want to add all my subscriptions to my Roku account instead of having to pay every one of then independently. But your customer service support does not address this issue. Could someone please contact so that I can correct this issue.

    Deboarh Decker

  84. pitterful. I don,t see well almost blind. need to talk on a phone. can,t sigh in to Roku. never had to. now to get in for movies I have to sign in. I am a prime member and Roku needs to remove that sign. if not will continue to use apple.collins akin

  85. awful i cancelled hbo and you still charged us for one month. we werent able to watch hbo because we were supposed to sign up for ir again and we couldnt do it because it wouldnt let us. if we dont get a refund we will cancel roku. your website is awful. its difficult to contact you. if you keep charging us for hbo, we will contact the bbb.

  86. your service is very !!!!!!!!!!!!!! bad !!!!!! I called your tec support they put me on hold then hung up after 20 min. I called back to customer service the person who came on the phone could not speak English well enough to understand the problem so he hung up. You need to rethink your customer service, you have a good product but your handling of support is unbelievable you would do better having a bunch of 5 year old kids handling your phones. I can’t stress enough how bad your support service is. They are the rudest and laziest bunch of immigrants you could hire to do your phone support. In my opinion you should support America and American jobs. When you hire out side the U.S. you are hurting the economy and giving American jobs, which we need bad in this country, to countries who could care less if they help or not. They set back and laugh at us and how we pay for service we don’t get and worst of all you pay them to do it.

  87. I have two refunds coming to me for $7.99 each. these have been verified to by roku to me via email.It has been over 45 days since I was told I would get these refunds from roku. Please senD these refunds ASAP. Roku should look at my account to see all verification for refunds. Please send me an answer to this email. Thank you. Dennis Semler

    • I dont know if you got my first comment. so in annut nshell. Roku owes me two (2) refunds of $7.99. These refunds were verified to me over forty five (45) days ago. Please send refunds ASAP.

  88. cannot even get through to get a problem fixed…It feels like fraud to me and I will report to better business bureau.

  89. Some idiot at ruko just changed the text color for the info from white to red on the channel information, got no clue why and no one to ask!!! Can’t read it anymore and embarrassed about sending so many people to ruko!!!!!!!

  90. I’ve gotten the worst customer service ever!! Can’t reach anyone and got charged a second time when my machine broke and I bought a new one. I need help fast

  91. The audio has disappeared and really no where to find out how to fix it on the web. Also, calling the Roku help is ridiculous since it’s always busy. I did get through once a longtime ago and got wonderful help and was looking forward to a live person since I have a hard time on the computer. So, let me know what phone number to actually call to get help with is. I’m really too old to deal with too much on the computer and my hearing is bad enough. Take care of your wrists and elbows and shoulders and low back. Getting old isn’t for sissies.

  92. The audio has disappeared and really no where to find out how to fix it on the web. Also, calling the Roku help is ridiculous since it’s always busy. I did get through once a longtime ago and got wonderful help and was looking forward to a live person since I have a hard time on the computer. So, let me know what phone number to actually call to get help with is. I’m really too old to deal with too much on the computer and my hearing is bad enough. Take care of your wrists and elbows and shoulders and low back. Getting old isn’t for sissies. thank you.

  93. I had to cancel my roku account which I opened on May 19 and cancelled on May 20. Today I received an e-mail bill for sling for $19.95. I phoned The dispute
    dept and was put on hold for more than an hour and finally hung up so I am contacting you in regard to something we never got to use because Our internet was not strong enough to support attvnow. I am going to cancel Pay-Pal as soon as I receive the MC in the mail.I am 80 and admit to being a computer illerate and I don’t need to waste any time being put on hold for hours. Not how I want to use what time is left. Just navigating roku,pay pal and att&t is a horrible experience
    for seniors like me. I will give you some credit for having people who speak And comprehend American English.AT&T is the abosolute worst.May cancel all their services.

  94. This afternoon I experienced an issue with my Roku. I called customer support at 3:10 PM MST, and first of all the gentleman I was speaking to had such a thick accent that I could not understand what he was saying, he was argumentative, kept interrupting when I was trying to explain the issue, and then immediately told me what I had done something that would require a 29.99 charge to even fix. Since he was constantly interrupting me how would he even really know what was wrong. I requested to speak to some one else and experienced the same behavior. I have been using Roku for over a year and the immediate way in which BOTH gentleman were argumentative, and requesting money without even really hearing what I was saying made the whole experience seem very much like a scam artist on the phone. I hung up the phone and used the chat option and chatted with a delightfully helpful person named Jamie. My problem was resolved and I am stoked about that, I am, however, highly irritated by my phone call with supposed customer service professionals.

  95. I could not figure outgrown make a recommendation. I want lucktv.net available. Plz tell whoever needs to hear this.

  96. I have tried to find out how to get our new top-of-the-line Roku to work after it has disconnected somehow. I have been sent to some site for which I have to pay. This is not what I expect from a reputable firm that expects to stay in business. Our family has had several of your products over the years, but this is our last unless you figure out how to get it working at NO COST to us.

  97. I think ROKU is just interested in selling merchandise they are so typical of this Chinese junk and don’t care what their customers think.

  98. I need to talk to a person about a Roku problem. I cannot pull up my Amazon videos on my roku any longer, since i changed to a different model. I will NOT buy anything until i can talk to a representative who can confirm this is the problem.

  99. YOUR COMPANY STINKS. I CANCELED SLING 5 MONTHS AGO , YOU IGNORED IT AND KEPT CHARGING ME. I WOULDNT RECOMEND ROKU TO ANYONE.

  100. Hello my name is josh and I’m a cusotmer using roku. I need help setting my roku accoun? Call me at 7738448121. Thank you.

  101. I canceled my ROKU account before the end of my free 30 day trial period, however my Visa Card was charged $9.03 today, 8/3/18. Please make sure that my account is closed, and refund my visa card. Thank you.

  102. I had canceled my account before the end of the 30 day trial period, yet my Visa Card was charged $9.03 today. Please make sure my account is closed and refund the charged amount. Thank you.

  103. My name is Joseph Puthumana and I am a customer of yours. Now a days I am seeing an announcement about every program in digital. It took me several days to find out what it is? The information sounds a sick person on the bed saying her last wishes. It is more confusion than helping us. I think we don’t need to serch any program. This is my opinion.

  104. there as a 10.99 charge on 8/6/18 that I did not make. there have been kids that I have been watching that must have done something they shouldn’t have. I am disputing this charge..

  105. Don’t go to fast start on your computer, this allows them access into your computer and affords them to place a Trojan malware and have access to personal data. Just unplug your Roku unit for a minute, plug back in if it still doesn’t work check your network status. Often rechecking network connection reboots the Roku player.

  106. Need some help – have done everything that I can think of

    A voice when get into Netflix in the background telling what the program is how long it runs etc

    Can’t get it off – help

    It has done this before

  107. I would like to comment on the help, understanding,and caring that ERIC showed myself and my husband on today, his knowledge was above and beyond, he helped us get the account taken care of, thank you for having him there

  108. mary summerville,2823 Jeb Stuart Hwy,Red Oak VA 23964 (434)222-6099 I need my money back from he date I signed up till now. I canceled this ruko right after I signed up fo it because I didn t know I had to have internet to use it ,and it was canceled so why are ya ll still taking my money from my acount, Please return this money to the address above in that name please, I have been unable to speake with aperson don t know what that s all about.

  109. I think it sucks! You cannot get a hold of anyone I have tried for 2 days it is crazy not to be able to call or chat with anyone, roku is a big company and should act like one and have service for the customers.

  110. I HAVE BEEN WITHOUT AMAZON PRIME FOR ALMOST A MONTH ….. I CONTACTED ROKU A WEEK AGO….THE GUY THAT CALLED ME SAID HE’D HAVE A TECH GUY CALL ME BACK……I NEVER HEARD FROM HIM OR ANYONE SINCE,,,THE PROBLEM REMAINS UNSOLVED…..

  111. Hi don’t have my tv anymore but I have a roku 1 box I need a code to link it to my lab top phone number 317-628-7294

  112. My roku problem is not addressed on the Roku website. I cannot talk to a real person for tech support. Wtih that, all I can say is that customer support really stinks!

  113. I have Roku Express.There is a robotic voice droning when I search for channels.How do I get rid of this extremely annoying intrusion.?

    Also customer service is worthless.If I upgrade to Streaming stick will I be able to get telephone or e mail support?

    Many thanks

  114. I have Roku Express. There is a robotic droning voice playing continuously when I select s channel.
    How do IO get rid of this intrusion?
    Thanks

  115. I would like to know why I was charged an $89.00 Service Charge that I had to pay before any technician would even start to help me. It was stated the Roku would not charge for installation. I was on the phone for over two hours, talked to 3 techicians before I was finally helped. I will NOT recommend Roku to anyone. I would like to have my $89.00 refunded.

  116. I received very poor technical support to help in stall my Roku TV. The techs would not even listen to me until I purchased an $89.00 service plan. It had been clearly stated on the bottom of the screen that Roku would not charge an installation fee. I was on the phone for over 2 hours and had to talk to 3 rude technicians before I finally was helped by Emily. It took her another half an hour and finally got everything to work. I will never recommend this product to anyone. I would appreciate the return of my $89.00 charge.

    6

  117. I am very upset regarding the treatment I received from the Roku technicians that were supposed to assist me in setting up my new tv. They refused to listen to me until I purchased an $89.90 service plan. Roku stated at the bottom of the screen that this was supposed to be a free service. I had to talk to 3 rude technicians for over 2 hours before I finally was connected to Emily who after another 1/2 hour finally got it working. Your techs need to learn to talk slower, learn English and not to be rude. I would like a refund of my money. I will never buy this brand on any product or recommend it to my friends.

  118. I am very disappointed in the technicians that I had to work with regarding the installation of my new Roku tv. The tech would not even listen to what service I needed until I purchased a bogus service plan in the amount of $89.99, I was on the phone for over 2 hours with 3 very rude techs that could not speak English and talked very very fast. Were rude when I asked them to repeat themselves. Finally after over 2 hours, I spoke to Emily who after another 1/2 hour got things working. I want to know why I had to buy the service plan when it was not necessary. I will ever purchase another Roku product or recommend it to my friends.

  119. Hi
    On your GoFlow streaming service”Breathless” has no soundtrack making the enjoyment of this classic at lot less than it should be, I am not a French speaker and the subtitles are clear however the deafening silence along with the action is nuts?
    Best regards
    Mervin Ishmael
    mervin.ishmael2@gmail.com

  120. When I go to the ROKU site it recognizes I’m in Mexico and shows only Spanish with no English option obvious. When I phone the customer support number a message says can not connect at this time. I am trying to compare tv channels and costs with ROKU and another source but ROKU makes it difficult if not impossible. Strikes me as not good customer, or potential customer, service.

  121. Terrible customer service! I get a ring tone then a busy signal when I try to call . You folks should put half as much effort into supporting your products as you do selling them. Think I’ll switch to pple TV or Chromecast.

  122. I purchased a Roku Ultra as a gift for my mother Oct 31, but there is no wifi or a hard wired internet connection available where she lives; therefore, I would like to return the device. I have tried to submit the return/exchange request form several times to no avail. Please let me know what my next step is in order to return this device. Thanks!

  123. ROKU is very difficult to send an e-mail with a question. I am trying to add PBS & Fox news to my setup. I get thru via pbs.org/activate & foxnews.com/activate. I get an activation code & a list of internet providers which have to be selected from. Problem is my internet provider, a major one in my rural area is not listed. How can I overcome this?

  124. after buying a new roku tv last night i was disappointed that roku had been hacked and would not activate the tv ,, last roku tv I bought a couple of yrs ago did the same thing and i was forced to speak to someone in a foreign country why wasted my time it took two days to finally reach someone who reset something at their headquarters
    now roku “service”? has been down for 22 hours so no help avail.. also was sent to a bad site by roku…. Beware! of roku!

  125. The customer support: 1-888-600-7658 is perpetually busy. My streaming stick 3600R is dangerously overheating to 104C/220F degrees. It is under warranty still. I contacted Roku three days ago and have yet to receive a response to my request. Reading similar posts on the Internet, apparently there is an issue with overheating and Roku should be recalling these, but isn’t. Perhaps they’re waiting for them to burst into flames and destroying the televisions to which they are connected.

  126. I have a Roku but before I invest in another I want to say they have the lousiest customer service with absolutely no way to contact via email Looking for another streaming device and I’d like to stay away from Roku if I can.

  127. I lam watching the movie Deceptions. But you only put part two on. Anyone who has never seen this movie, will have no idea what led up to the sisters switching, amongst other things. How incredibly disappointing. And why in the world when you know movies, would you not put on part one. I just do not get it. I hope you fix this. Deceptions is a three hour movie.

  128. Need help in the final Roku installation completing step. What is the Roku contact tel no with human voice for tech service?

  129. I have three steps on my TV screen. I enter the 5 char code on my computer and cannot get by the Name Your Device. I have read the agreement and it says I have an error on highlight. No highlight. Help

  130. ROKU SUCKS!! NO CUSTOMER SERVICE CANT GET IN TOUCH VIA EMAIL. THEIR SUPPORT SITE….LOADS OF QUESTIONS THAT ARE NOT RELEVANT.

    DONT BUY IT PEOPLE. LOOKING TO FIND ANOTHER.

  131. ROKU SUCKS!! NO CUSTOMER SERVICE CANT GET IN TOUCH VIA EMAIL. THEIR SUPPORT SITE….LOADS OF QUESTIONS THAT ARE NOT RELEVANT.

    ITV JUST GOES OFF AND WONT PLAY. SOMETIMES IT DOES AND IN THE MIDDLE OF A PROGRAMME JUST SWITCHES OFF BACK TO HOME PAGE.!!

    THE ONLY STUFF YOU CAN WATCH WITH ROKU ARE ADVERTS.

    DONT BUY IT PEOPLE. LOOKING TO FIND ANOTHER.

  132. Roku definately seems to have a problem with customer service and lack of any way for people to contact them. Very bad business practice IMO

  133. You over charged me!!!!! you sent in 2 checks one was made out in correctionally and you put them BOTH through YESTERDAY when they were not suppose to go in until today so I was ALSO CHARGED $35.00 times $2 $70.00 because you put in both checks early an d you were only suppose to put in 1 NOW I WANT MY $199.99 PLUSS BOTH NSF FEES OF $35.00 TIMES TWO EQUALS $70.00 ASAP This is not the way to start

  134. I continually get a message of unauthorized…I unplugged Roku, Power Cord and TV…STILL IT DOESNT ALLOW MW TO STREAM PROGRAMS.

    PLEASE CALL ME 734 748 3986

  135. I called the number and never got anyone. It would just ring and then hang up. I need to talk to a person .

  136. My Roku don’t work check the cords and the device nothings happing. Can’t get anyone on the phone from customer service I need answers

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