Contacting Rogers Customer Service Center
Rogers Communications is a wireless, Internet, home phone, television and security company in Canada. The company offers individual services, but you can also bundle your services together to reduce overall cost. Rogers is not available in all areas, but you can search your postal code on the official website to see if your area is covered.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customer service hours for all general inquiries are between 6 AM and 2 AM EST. Technical support is available 24 hours a day. Choose the Rogers phone number that best suits your customer service needs.
- General Inquiries: 1-888-764-3771
- Business Solutions: 1-800-850-4217
- Wireless US: 1-888-764-3772
- Wireless International: 1-416-935-5555
- Rogers Publishing/Media: 1-416-764-2000
- PDA/Blackberry/Smartphone Support: 1-866-931-3282
- Pay As You Go Customer Service: 1-800-575-9090
- Pay As You Go Activation: 1-866-594-9456
- TTY: 1-800-668-9286
Mailing addresses are available for the corporate office and each of the larger Rogers divisions.
Rogers Corporate333 Bloor St E 7th FloorToronto, ON M4W 1G9
Rogers Wireless100 Westmorland St Moncton, NB E1C 0G1
Rogers Wireless6315 Cote de Liesse St-Laurent Montreal, QC H4T 1E5
Rogers Cable, Internet and Phone855 York Mills RdDon Mills, ON M3B 1Z1
Rogers Cable, Internet and PhonePO Box 8596St. John’s, NL A1B 3P2
Rogers Business333 Bloor Street E 7th FlToronto, ON M4W 1G9
Customers visiting the official Rogers website http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=Home, they have the ability to locate some of the lowest communication prices in the country. The available services include wireless phone, home phone, television, Internet and home monitoring services.
Customer Service Email
Email contact is available for each of the Rogers customer service departments, but you’ll need to start with the main customer service page located at https://www.rogers.com/web/content/contactus. Scroll down to the Email tab and click. Choose the category for your contact. You are given two choices, corporate or media. Neither really fits the customer service profile. We then looked around and found the CHAT function. It appears that Rogers offers CHAT as a replacement for email support. The Live Chat is available at http://www.rogershelp.com/customerserv/cuscare_ECare.php?s=5. Other means of reaching Rogers customer service include:
- Twitter: @RogersHelps
- Facebook: https://www.facebook.com/Rogers
trying to get a customer service rep.or manager to solve my ongoing issue with rogers is extremely difficult. I had a an issue which needs to be resolved since feb 14th. I have spoken with 4CSRs. On each occasion I was promised that I would receive a call from a manager but to date I still have not received a call. The issue should have a simple resolution.The problem as I see it is a matter of either laziness or incompetence by management
your right rogers sucks, I don’t know how they can call themselves a service provider because they don.t provide service. thier cable , internet and cell service is nothing but poor, and then they have the nerve to charge customers a $2.00 fee for the stupid way they bill. I complained to the CRTC about the billing fee and guess what ??? the CRTC sent rogers a copy of my complaint and rogers decided to wave the fee . bottom line is Im fed up with this company and the poor service there must be another alternative. YES there is BY BY rogers
I just called because my tv came on saw all the lights that I was suppose see, but no picture. The person I was talking with was not very nice and very impatient. Guess what my contract is up beginning of next year,I will not sign up with you again. I have lost count how long I have been using you’re service. All the time I have called for support which was not very much, I have never ran across someone so rude.
I just received a call from a Rogers call center in Noth Bay via a US area code in Utah (855). To me this is completely stupid but that’s not why I’m writing. They were calling me to review my account. I am very happy with my Rogers services as they are. If I need to make changes I will do it of my own accord, not from any call center whatsoever. I asked them to take me off their list. I hope they
respect my wishes. Thank you.
Called regarding tv freezing. Tried rebooting to no avail. The automated sequence stated a 2.5 to 3 hour wait time to speak with a representative. TOTALLY unacceptable!! Tried contacting Billing; same result All reps are busy. No matter what division I tried to contact; same response.
Time to investigate other carriers!
rogers sucks nothing but bs outa there
How the hell to I talk to a person
Ii just want to acknowledge one of your customer service rep for his excellent
customer service.pleasant personality with a sincere manner when dealing with me,with such a high quality.He was so friendly and provide me with all the right information.What an awesome person. customer service rep ( GATLIN ) I 941-904-204.Thank you.
I have had an ongoing issue with the cable. After 2 months, it appeared to be repaired, however, I am having the same issue again. I tried to contact customer service and there was and 1 hour 27 minute wait for the next available agent. I waste so much time trying to get a hold of someone for assistance. How do I get this resolved permanently, Rogers?? I would also appreciate compensation for the lack of service I have been paying for. I can be contacted in the evening or by email. But no one seems to contact me for updates. I see by these posts, this is a common issue. You have my contact information on file.
Desperately need help. none of my service with Rogers well, made a claim about
12 days ago, they were to come to my home to dig in front of the house to fix wires that is causing the problem. Noting done.. I am desperate for help, I am
located at 51 Poinsetta Dr. of you will contact the Office there are many calls and complains that are not met. Kindly help tis situation, as we are thinking of other
alternative to solve this situation, do not loose a GOOD CUSOMER..
Hi,I contacted the customer service on July 27th. Regarding my cable t.v. Service and the my bill.after a long wait and repeating my saga to three different service reps. And spending lot of time I was assured that the service tech will show up at my place between 10am to 12a.m next day.i kept waiting all day but no body showed up not even a phone call from the service tech.today is july 31st. am still waiting for the service man to show up meanwhile I have received two emails requests to submit my recent Rogers service experience feed back. Extremely poor and unpleasant.
I have been trying to resolve a tv problem. Very difficult I want to speak to customer service unable to make contact. Poor customer service
Hi I need to get some lines off of my roof. Who do I contact to get this resolved.
They are from a utility pole that services both Bell and Rogers. The pole is leaning and Bell will do nothing about it, so I just need these Rogers lines off of my roof. One of these lines are rubbed down to the bare wire and are ruining my shingles.
Rogers / Sportsnet / Neulion.
If you can find other services. They are incompetent and crooks taking your money away.
Sportsnet Now, did not respond to contact attempts, ignored my complaints like they were deaf and charged my credit card.
I would like to praise an employee , her name is Meghan Bullock. She gave me information meticulously that I could understand my internet plan easily. When she missed my phone call , then she would call me back once she realized. She is trustworthy and responsibility. She deployed the good installation for my internet and home phone services. I am very satisfaction.
I have been trying all day to access a limited deal that is only available till tonight at midnight (10 GB for $60) I wish to change my plan BUT all lines have been unavailable including Live Chat. I would like to proceed with these changes but am unsure on how to contact Rogers!
not happy to find out after I renewed my contract that rogers is not connected with rogers techxpert –supposedly I have a virus and supposedly I have antivirus protection but was told nothing your company can do for me and was told to contact geek squad –firstly I was not told this was no longer part of the contract when I renewed and secondly was not offered any help to resolve the issue –GREAT CUSTOMER SERVICE —
Customer service is non existent and a huge waste of time and a total joke!! Over an hour and a half trying to speak to a LIVE rep regarding my bill. 3 times they called back. 3 times my call is dropped after waiting 30-40 minutes each time!
Your online help chat is a bloody joke as well! It’s hard to explain an issue without speaking directly with someone, and all they could do was give me the same damn number that I’d been calling all bloody morning!
Taking my service elsewhere as this is unacceptable!!
Rogers stinks I see By reading the messages everyone is having the same problems I am having with Rogers They do not have enough telephone support to take your calls . You are put on hold for 1 to 2 hours to get to talk to someone
Why do they not hire more staff to deal with there service calls
We pay enough for there service but they are not very good with dealing with there service call and they replace problem equipment and then install it on another customers
if it dose not work on one costumers the next customer will be call in for service when it give them trouble. people are call rogers all the time with complaints about the faulty equipment
Rogers are lazy, incompetent and greedy, they love to rip us deaf off, and make false reports to TransUnion, and Equifax, about phantom non payments, when in fact, they withheld our bills, as an excuse to cut us off of the services, illegally, and fraudently, and sent false reports, so we could not get credit cards, based on false info. Rogers are guilty of fraud, oppression, abuse of trust, abuse of process, bribery. sending false reports, Rogers Cable owe me, part of SkyDome, Rogers (Vancouver GM place), and Northlands 2, as compensation, for Rogers crimes, against us deaf, worse Rogers refuse to sponsor deaf hockey tourney, by lying we are not worthy.
I have been Rogers customer since 2002.
I received a text message from you today with regard to Alert Ready Emergency Alert System. After reading it I was so touched by Rogers and our government, Your concerned over us, Canadian citizens.
But not until I click onto your link for more information about this system. I was so very disappointed.
You only provide alert to all kinds of new and expensive phones. Did you ever thought of the older generations, the retired, who do not play with new phones and have no money for advanced devices.
Are they not respectful citizens???
or your message is just to trap us to buy a new phone and stuck with a more expensive two years terms?
Two months ago I was very pleased with Rogers. Now after a chain of events, I am not, I would change carriers, Burt I know the alternative is know better, so I am left with mediocre sevice
Went in to a Rogers Store to purchase three new phones under a family plan. The Agent at the Rogers store was too busy texting on his phone to help us out or give us any guidance. Agent confirmed he put the device protection plan on two of the three phones. Agent confirmed email address associated with the account was changed. Agent confirmed Level 1 was changed to the request person. Come to find out two months later when one of the phones got damaged, the device protection was NOT linked to any of the requested phones. The email address associated with the account was NOT changed. The Level 1 request was NOT changed either. After speaking to SEVERAL Rogers representatives NOTHING is done still – three weeks later. I keep getting told different information. One Rogers rep confirmed device protection plan is on the account, another said NO. Another rogers rep said he is able to credit account for my troubles, just need to go in to a rogers store to get ID number added to account, rogers store rep claims this is not possible. I work in customer service where we have a ONE STOP RESOLUTION. Yet being a Rogers customer for twenty years this means nothing to them. I was told it is MY FAULT for not ensuring all the things we requested we not put on properly. We asked this rogers agent many times if what we asked for is on our plan and he said YES. Showed us the value pack IS in fact our protection when this is obviously not. Absolutely disgusted with this provider and will be going to another company as soon as I get this sorted out . VERY disappointed.
I have just spent an unproductive two hours with Shaw. I simply wanted to get an explanation of a recent hike in my billing but was unable to do so. Your service is absolutely terrible and I cannot believe that your senior management is unaware of its shortcomings. My granddaddy used to say “the fish smells from the head down”. Now I know what he meant. Time for a change at the top? As soon as I can get rid of Shaw, that is exactly what I will do.
I am sick & tired of you deleting some of my channels & not replacing with others.
You keep putting your billing up but giving poorer service.
I would like to see some of my channels put back on or changed to at least
3 others. You just dropped FYI, BNNB, HGTV & a couple of others.
I would like BRAVO & DTOUR as replacements & others.
A huge thank you to Keith who helped sort a problem with my iPhone. He was so polite, courteous and professional. He is an asset to your company
My iPhone rarely works at my home. It’s great everywhere else. My address is 2852 Niemi drive in Sudbury Ontario. My number is 705 665-5633. I called Rogers and did a bunch of turn on turn offs but it’s still a major problem. I think our contract will end soon so I can get a new phone and provider but can you help me in the meantime?
ATTN: ROGERS CUSTOMERS SERVICE
I wish to commend PETER I spoke to today (Sept.21) regarding my Sept.bill I just received for his prompt, efficient mannerism attempting to assist my questioning of my Rogers services.
I was trying to figure why my Rogers internet service was regularly costing more than it used to when I had been granted an “Internet Offer” discount for one year but I was warned at the time that I had to call in every year to renew the discount. It sounded good and when I put up my 2018 calendar, I put a note on today’s date to call in and renew the discount. But as I got the bills out in preparation to make the call, I noticed the price had jumped by $8.00 in March of this year contrary to what I had been promised. The price for the Rogers Ignite 150 – Unlimited had jumped from $89.99 to $97.99 per month with my $39.99 discount being applied to the new charge.
When I called Rogers to complain I encountered two different people, both with heavy accents I found difficult to understand. The first man essentially said the “national price” had gone up for everyone and there was nothing I could do about it. Next a woman tried to explain to me the “national price” applied to everyone and all companies were applying it.
I asked if she was saying the Government made all internet companies raise their prices to which she responded, “No, not the Government, the CRTC.” But when I asked if the CRTC was ordering it, she said, “Not ordering but allowing.” To which I then asked if anyone had chosen to not apply the higher allowed pricing and she assured me everyone had increased their pricing the full $8.00 at which time I realized the folly of trusting or believing or sometimes even talking. And after confusing her with words like collusion and combines, I assured her I would pursue it the Governments.
For after all, when Canadians experience doubt or fear regarding their nation’s integrity, we turn to those very fountains of integrity, Canadian Governments. And I welcome their comments and if provided they may well guide me in upcoming elections. The issue at hand is, “Who’s zoomin’ Who????
469 Colborne St. E.
Oshawa, ON L1G 1N3
email@example.com (at least for now)
serious nightmare. customer service is inexistant you cannot get a human anywhere tel number given will not connect if i do not top up my balance and i will not add money if i cannot get explanation so nowhere to go… 18887643771 will not connect me and same at 18005759090. chatting got me the same phone numbers and no other help so just as useless… . ridiculous and cheap way to discouraged customer SHAME ON YOU for leaving customer with so little communication…. some communication service provider!!!!!!!!!!
Cannot get extra channels with my rogers tv because I do not want to provide my date of birth, no longer is you account number, address and name sufficient. Cannot get the amount owing on my account again, I refuse to give my date of birth. My account was created and signed over 30 years ago, I wonder at what point was I instructed that I would no longer received over the phone service if I don’t provide my DOB.
dreadful live chat complete waste of tome
terrible on line live chat complete waste of time
Rogers did not reactivate my Ignite services as scheduled despite my call several days in advance.
I need to switch to Bell services for internet, tv and home phone.
When I called Rogers to determine why my services were not activated according to my phone call to Rogers last week, I was transferred twice to reach the correct Rogers customer service representative.
I was told I must wait 24 additional hours to get my 3 services operational because my reactivation request was “stuck in the system”.
Rogers. This is terrible customer service.
Been trying all day to fix situation with box on one tv we have Rogers ignite
Done two live chat sessions and no further ahead cut off before checking to see if it was fixed
We are seniors and this is very difficult for us to do. I’m now going to try phoning and see if a technician can be sent out
Hats off to Osa and Hubert for excellent service in repairing a cut cable line!
However booking the service call was ridiculous as I made the mistake of using the chat line after a previous call had resulted in a wrong appointment date.
Chat line people didn’t ask what service I was calling about so was transferred 3 times and had to enter customer info again each time. A complete nightmare and a waste of 40 minutes! Unacceptable.
Bring back Don Cherry….we have a PM who wore black face….who hasn’t put their foot in their mouth…it’s called being human….he said he’d change the wording…that’s his apology and everyone recognizes it.
Bring back Don , it’s a great chance to have an honest conversation!
June Stevens…Markham, Ont, 905-472-3149
Poor customer experience. Poor knowledge of my issues. Requested another agent and was told to call back.