Contacting Ricoh Customer Service Center
Ricoh is a multi-national company that claims to sell eco-friendly electronics, including printers, digital copiers and projectors. There is an official website for the main company, but the US division offers a separate website as well. In terms of Ricoh customer service, there is not much to go on. The support page aims to provide support not contact.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
After fumbling through the information listed on the Ricoh customer service page, we realized the customer service contact numbers were listed under the Make a Selection heading. Customers have to choose the topic of the call to find the appropriate phone number.
- Sales: 1-800-637-4264
- Projector Support: 1-800-742-6438
- Camera Imaging Support: 1-714-566-3537
There are no other customer service phone numbers listed, but we believe the sales number may be useful as the customer service representative may be able to transfer the call to customer service.
Ricoh Americas Corporation70 Valley Stream PkwyMalvern, PA 19355
The official website for Ricoh is located at http://www.ricoh.com. There is a support page on that site, but you’ll likely be directed to the Ricoh USA page when you choose USA support of any kind. Customer service options and information is scarce, but product support in terms of drivers, downloads and email/FAQs support is quite heavy. Many companies choose to reduce operating budgets by skipping in person customer service for online customer service. This may be the case for Ricoh.
Customer Service Email
The best way to contact Ricoh customer service by email is to use the Customer First form http://www.ricoh-usa.com/support/customer_first.aspx?tsn=Ricoh-USA. There are dedicated email forms for many of the customer service departments, however.
- Sales: http://www.ricoh-usa.com/support/contact_ricoh_sales.aspx?tt=cu
- Brochure Request: http://www.ricoh-usa.com/order-brochure/
- Billing: https://w101.ikon.com/Invoice_SR/CustomerRequest.asp
We chose to use the general customer service contact form to ask our question. We hope to receive a detailed response in a short amount of time, but we’ll tell you what happens (and include the actual response) either way.
Although the overall call was acceptable, the length of time customers wait is not ideal. When we were waiting for a customer service agent, the automated system continued to offer customers the ability to leave a message. This option is easy, but takes away from the human interaction.
After waiting for close to 4 minutes, a customer service agent answered the call. We asked the agent for additional ways to communicate with the customer service department aside from calling and email. The agent explained customers could communicate with the customer service department on the Twitter page or the Facebook page. This was a long call for such a short answer. Does your customer service story differ? Comment below.