Contact RGE Customer Service
Contacting RGE Customer Service Center
RGE or Rochester Gas and Electric is a utility company serving residents in the Rochester area or New York. The company services more than 650,000 customers with gas and electric in nine counties of Rochester. The parent company, Iberdrola USA, serves more than two million customers in all.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The RGE customer service department is open from 7 a.m. to 7 p.m. Monday to Friday. There do not appear to be any hours on the weekend, though there is a 24-hour service line available for customers who need emergency service.
- Customer Service: 1-800-743-2110
- Make Payment Arrangements: 1-877-266-3492
- 24-Hour Emergency Line: 1-800-295-7323
- Customer Service for the Hearing Impaired: 1-800-962-3293
- Spanish Customer Service: 1-800-743-2110
RGE customer service offers two addresses for customers to mail communication and payments. The physical address for customer service is the same as the physical address for the corporate office.
RGEAttn: Billing DepartmentP.O. Box 11747Newark, NJ 07101-4747
RGE Customer Service89 East Ave.Rochester, NY 14649
If you’d prefer to visit RGE customer service in person, there are offices located in Canandaigua, Geneseo, Sodus and Fillmore. The only office open on Saturdays is an office on West Ave. Contact customer service for more information on hours of operation and specific location of all payment and customer service offices.
We found the official website for RGE customer service located at http://rge.com. The site serves to information customers about the company, service availability and customer service options. The RGE customer service page is available at http://rge.com/contact.html. There you will find every piece of contact information published by the company.
Customer Service Email
There is no direct email address available for customer service, but there is a form customers can fill out to submit questions to an RGE customer service representative. If you have an electric or gas emergency, RGE suggests calling customer service immediately. Emails are sorted and processed, which means there could be a significant amount of time between when the email is sent and read.
- RGE Customer Service: http://rge.com/WritetoRGE.html
RGE is a large utility company, so we expected an automated system. When the call is answered you can press 2 for billing, 3 for new construction or to stop or start service, 4 to have your meter read or 5 for outages. If you need additional options press 6. We pressed 6 and another list of options started. We pressed 4 and our call was forwarded to an RGE customer service agent. The call, from start to answer, was picked up in less than 2 minutes. The majority of the time on hold can be attributed to working through the automated list of options.