Contacting Restoration Hardware Customer Service Center

Contacting Restoration Hardware Customer Service Center

Restoration Hardware is one of the leading home furnishing brands in the United States offering luxurious indoor/outdoor furnishings, lighting solutions, bathroom accessories and décor. The company creates and recreates timeless classics as well as modern masterpieces. Even though the price of merchandise is high, the level of customer service never diminishes. When customers have a concerns relating to products or services, you have the ability to connect with the customer service team by email, phone, traditional mail and through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

• Customer Service: 1-800-910-9836
• Corporate Headquarters: 415-924-7910

Mailing Address

Restoration Hardware15 Koch RdCorte Madera, CA 94925

If you are looking for the nearest Restoration Hardware location, visit http://www.restorationhardware.com/store-locations/stores.jsp. If you are looking for a Restoration Hardware Outlet store, visit http://www.restorationhardware.com/store-locations/outlets.jsp.

Official Website

Customers visiting the official Restoration Hardware website http://www.restorationhardware.com/ can look through the newest collection, home décor, indoor and outdoor furnishings as well as gifts and clearance items. The website is visually stunning, but the website does offer more as it relates to customer service. Customers needing assistance with returns, canceling orders, email subscription management or their Restoration Hardware credit account should visit the Customer Support page.

Social Media

The only social media account available to reach the customer service team is Twitter. The Facebook account is a static page with information relating to the company. There are several pages stating the disapproval of the customer service team and the corporate executives.

• Twitter: https://twitter.com/RestoHardware

Customer Service Email

The customer service email listed on the website is in fact a customer feedback form. We sent an email to Restoration Hardware asking for information related to financing offers and bill pay assistance plans. After sending the message, we received a message from the customer service team stating we should receive an official response from a team member within 24 hours.

• Customer Service: https://www.restorationhardware.com/customer-service/contact-us.jsp

Our Experience

Calling the Restoration Hardware customer service department was a daunting task. When we called, we listed to the automated system. We attempted to press zero (0), attempting to reach the operator. This did nothing but caused the automated system to repeat. After listening to the options, we waited on hold and finally reached the customer service team. The wait time was more than five (5) minutes. When we were able to speak with a live agent, we asked several questions relating to the gift registry. The agent answered our questions and ended the call. The overall experience was not pleasurable. The customer service agent was rushed and not at all professional. What is your take on the customer service department? Share your thoughts with us below.