Contacting Reliant Customer Service Center
Reliant is an energy company serving Houston, Dallas/Fort Worth, South Texas, West Texas and Sharyland. The Reliant customer service department offers one main phone line for all customers, but there are other means of contacting the company for account problems, concerns, billing and other customer needs.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
- Customer Service (24/7): 1-866-222-7100 or 1-713-207-7777
- Small/Medium Business: 1-866-660-4900
Small/medium business customer service is available from 7 AM to 7 PM Monday to Friday.
- Large Business: 1-888-315-1558
Large business customer service is open from 7:30 AM to 5:30 PM Monday to Friday.
There are also a few other phone numbers listed for Reliant Energy, including:
- Houston Area (New Service): 1-713-207-7777
- All Other Areas (New Service): 1-877-524-5231
- Transfer Service: 1-866-222-7100
- Corporate Office: 1-713-497-3000
Reliant Energy Holdings, Inc.
1201 Fannin St.
Houston, TX 77002
Reliant Energy Retail Services, LLC
1000 Main St.
Houston, TX 77002
Reliant General Correspondence
P.O. Box 3765
Houston, TX 77253
Reliant Energy Retail Services (Overnight)
888 S. Greenville Ave.
Richardson, TX 75081
The official website for Reliant Energy is http://www.reliant.com. The main site is the place where you can access your account, no matter where you live or what division of Reliant Energy provides your service.
Customer Service Email
If you want to email Reliant customer service you can visit the contact form http://www.reliant.com/PublicLinkAction.do?i_chronicle_id=0901752280001099&language_code=en_US&i_full_format=jsp. There is also an email address associated with the Energy Savings program: firstname.lastname@example.org
Reliant customer service offers an automated system that does not recognize pressing 0 to speed up the call. You can press 2 for account questions, 3 to move service and 4 for new service. If you press none of the options your call will be placed on hold for a customer service agent. There was a minimal wait time until our call was answered by Miguel. We asked Miguel if there was a deposit required for new service. He told us that deposits are required for some accounts and that the amount of the deposit would be determined when the application was made for new service.