Contact RCN Customer Service

Contacting RCN Customer Service Center

RCN is a telecommunications and broadband provider for customers in Boston, Chicago, DC Metro, Lehigh Valley, New York City and Philadelphia. While the service area seems small, the cities serviced are some of the largest in the US, so customer volume is quite large.

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Contact Info:

Phone Contact Numbers

Customer service for RCN is available 24 hours a day. The lines are open seven days a week and from the information we can pull from the CHAT service, the line is also open on holidays. Tech support and other specialty departments may not be open 24/7.

  • Customer Service: 1-800-746-4726
  • Tech Support: 1-866-832-4726

You can also contact the tech department using the email form listed below.

Mailing Address

There are mailing addresses for nearly all of the RCN locations in the US. The below addresses are for the main offices in each city.

RCN Boston1224 Hyde Park Ave.Hyde Park, MA 02136

RCN Chicago2640 W. Bradley PlaceChicago, IL 60618

RCN New York City757 Third Ave. New York, NY 10017

RCN LeHigh Valley2124 Avenue C. Bethlehem, PA 18017

RCN DC Metro Area1331 Pennsylvania Ave NWWashington, DC 20004

Official Website

Product and service information, customer service and online account access, including online payment processing, is available on the RCN official website at If you need to contact customer service for an account-specific problem, logging in to your account may provide information not available to people who are not customers of RCN. If you do not have login information, simply register for a FREE account.

Customer Service Email

From the RCN customer service contact page at, you can email or chat with customer service. You also have the option of visiting the Twitter or Facebook pagefor RCN to communicate with customer service.

Live chat is online from 8 A.M. to 8 P.M. Monday to Friday and 10 A.M. to 6 P.M. on weekends and holidays.

Our Experience

We called RCN customer service as a new customer interested in purchasing RCN. The customer service representative asked for out zip code, but we told him we only had a street address. He asked the street address and located the property. He immediately started selling huge bundles with tons of extras and amenities. We said we only wanted basic cable and nothing more. The only option available was a $65 a month television plan with more than 200 channels. We said we wanted something smaller with just local stations and the agent told us this was the smallest package.

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3 Comments on “Contact RCN Customer Service
  1. I just called RCN. My service on my living room TV went out. There are no outages in the area. I have been a customer since December of 2015. I have had nothing but problems on this account. It feels like I am forever calling RCN customer service and having to have the modem turned off and on and being told there is no problem. I have 3 TV’s in 3 separate rooms. I have computers in 2 different rooms. I am handicapped, and am constantly being told to check the TV in another room. If you have decent technical equipment, you should know all the Serial Numbers for all of my equipment. I should not have to constantly hunt those numbers for you. I( have every intention of cancelling RCN, as the last customer service person was totally inadequate and stupid, and should be fired. I will write your CEO.

  2. I enrolled in the After a time I received an e-mail from RCN that I was a winner, I was able to select a $1,000.00 swipe card from WalMart. To claim the card I had to answer 3 simple questions which I did. Since that time I have received over 50 emails for surveys. Offering me money and prizes to fill out more, they are from Surveys and Quizzes. Does RCN really have a contest ? Did I win? Is this a scam? Do I need to contact the Consumer protection agency, Better Business, Consumer reports?

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