Contacting RCN Customer Service Center
RCN is a telecommunications and broadband provider for customers in Boston, Chicago, DC Metro, Lehigh Valley, New York City and Philadelphia. While the service area seems small, the cities serviced are some of the largest in the US, so customer volume is quite large.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customer service for RCN is available 24 hours a day. The lines are open seven days a week and from the information we can pull from the CHAT service, the line is also open on holidays. Tech support and other specialty departments may not be open 24/7.
- Customer Service: 1-800-746-4726
- Tech Support: 1-866-832-4726
You can also contact the tech department using the email form listed below.
There are mailing addresses for nearly all of the RCN locations in the US. The below addresses are for the main offices in each city.
RCN Boston1224 Hyde Park Ave.Hyde Park, MA 02136
RCN Chicago2640 W. Bradley PlaceChicago, IL 60618
RCN New York City757 Third Ave. New York, NY 10017
RCN LeHigh Valley2124 Avenue C. Bethlehem, PA 18017
RCN DC Metro Area1331 Pennsylvania Ave NWWashington, DC 20004
Product and service information, customer service and online account access, including online payment processing, is available on the RCN official website at https://www.rcn.com. If you need to contact customer service for an account-specific problem, logging in to your account may provide information not available to people who are not customers of RCN. If you do not have login information, simply register for a FREE account.
Customer Service Email
From the RCN customer service contact page at https://www.rcn.com/about-rcn/contact-us, you can email or chat with customer service. You also have the option of visiting the Twitter or Facebook pagefor RCN to communicate with customer service.
Live chat is online from 8 A.M. to 8 P.M. Monday to Friday and 10 A.M. to 6 P.M. on weekends and holidays.
We called RCN customer service as a new customer interested in purchasing RCN. The customer service representative asked for out zip code, but we told him we only had a street address. He asked the street address and located the property. He immediately started selling huge bundles with tons of extras and amenities. We said we only wanted basic cable and nothing more. The only option available was a $65 a month television plan with more than 200 channels. We said we wanted something smaller with just local stations and the agent told us this was the smallest package.