Contact Queensland Utilities Customer Service

Contacting Queensland Utilities Customer Service Center

Contacting Queensland Utilities Customer Service Center

Queensland Utilities is also known as Energex, a utilities company providing products and services to millions in the Queensland, Australia area. Queensland Utilities provides employment to more than 3,500 individuals. The focus is high quality customer service. The company provides several methods to connect with either the customer service department or the corporate offices.

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Contact Info:

Queensland Utilities customers can connect with the customer service department by phone, email, traditional and through social media. The hours of operation vary, depending on the type of communication.

Phone Contact Numbers

Customer can connect with the customer service department Monday through Friday, 7am to 5:30pm.

  • Customer Service: 13 12 53
  • Service Problems: 13 62 62
  • Wires Down: 13 19 62

International customers can contact the customer service department Monday through Friday, 8am to 5:30pm.

  • International Customer Service: +61 7 3664 4000
  • Translation Services: 13 14 50
  • Corporate Headquarters: +61 7 3664 4000
  • Fax: +61 7 3025 8301

Mailing Address

Energex Limitedc/o Queensland UtilitiesGPO Box 1461Brisbane QLD 4001


Queensland Utilities26 Reddacliff StreetNewstead QLD 4006

Official Website

The official Queensland Utilities website navigates to the Energex website. Residential and commercial customers can check existing accounts or sign up for new services. You will have the opportunity to learn about up-to-date news and initiatives relating to company operations. There is also a customer resource page and a Media Center providing additional information relating to customer concerns.

Social Media

For a fast response, consider connecting with the customer service department on the company’s social media pages. Each has a dedicated customer service professional answering questions and concerns.

Customer Service Email

In the event you need to connect with the customer service department, you can send a message on the customer feedback form. You will input your contact information and your message. The company recommends not sending personal information or account details. We sent a message asking about connecting service and transferring service. We received an automated response informing us a representative would respond within 48 hours.

Our Experience

We contacted the customer support team through social media, in order to see if the pages were active. To our surprise, we received a message from a customer service representative in a short amount of time. In fact, the response time was less than three (3) minutes. Without fail, we received professional customer service, even thought we had to contact Queensland Utilities through social media. Our experience was okay, but how was your experience? Let us know in the comment section.

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