Contact Customer Service

Contacting Customer Service Center

Contacting Customer Service Center

As one of the world’s largest social networks, currently has more than 750 million active monthly users. The company was founded in the late 1990’s. continues to grow into a major player in the industry. The social networking site primarily connects customers in China, with plans to expand to customers across the globe. Connecting with the customer service site is rather easy. Customers connect by phone, email, traditional mail and through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department as well as the corporate offices is available Monday through Friday 7am to 7pm, local time. If you send a fax to the customer service department, you will receive a response the following business day.

  • Corporate Headquarters: +86 755 8601 3388
  • Fax: +86 755 8601 3399

Mailing Address

QQ.comFl. 3-10FIYTA Hi-tech Bldg.Gaoxinnanyi Ave.Shenzhen, GuangdongChina

Official Website

Prior to using the website, customers will need to create an account and download the free software. The software is available for personal computers as well as Macs. After downloading the software, you have the ability to connect with other users, read relevant news and information relating to other users as well as the parent company Tencent. You can join a variety of social groups and even search the Internet directory.

Social Media

Considering is a social site, social media is one of most efficient ways to contact the customer service team. Throughout all of the social media pages, we noticed conversations between the customer service department and customers. The average response time was less than 30 minutes.

Customer Service Email

We sent an email to the customer service department using the email address and using the customer feedback form. The messages centered on International customer service. There was only information relating to the customer service team in China. We anticipate receiving a message from the customer service department within two business days. This was the timeframe stated in the automated response from

Our Experience

Although we could not connect with the customer service department by phone, we were able to send a message using the social media. We liked the response time. The customer service department responded to our concerns in less than 60 minutes. The overall experience was better than expected. What was your experience with the customer service department? We want to hear from customers just like you. Take a few moments to share your experiences with us in the comment section below.

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4 Comments on “Contact Customer Service
  1. Lower Right Hand corner, on OWN Screen, covers any program announcement…Today 8/6/14,PHX AZ, OWN Network, Bob and Oprah were weighing in participants…the ” All new Tyler Perry’s Love they neighbor Tonight 9/8C” blocks the scale weight of the people. VERY DISAPPOINTING, want to see what they weighed in on the right hand scale….come on..How can this be an incentive when these ads appear all the time, all the programs that we are viewing have this “Stuff” blocking the lower right cover. HOW can we enjoy your network OWN…please correct this ASAP.
    I also have a subscription to O Magazine too. Leslie Fine

  2. Hello, need some help what happened to my QQ account, i was just deleting the older account of people who are not in contact with me for a long time, but in the process of deletint 10 contact my account was stopped that could be another individual trying to stole my account, it was me, myself.

  3. please cancel my subscription, it was a gift and I do not want it. Saves you paper and mailing. Thank you

  4. dear qq team work of service center,
    im suffering now more than one month since suddenly qq said your account password wrong.
    i changed to new one but later i forgot it,i also cant remember my basic information i have entered in the begining hen i make the new qq account several ears ago.
    my alternative email not change and you always correspond with me through it.
    why not send me directly through it my link to enable me make new password.
    qq email is my working email and i’m really now in a big troubles cuz of this problem!
    would you please make the re-change password way is mor eeasier cuz i have tried many many times till now but failled

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