Contacting qq.com Customer Service Center
Contacting QQ.com Customer Service Center
As one of the world’s largest social networks, QQ.com currently has more than 750 million active monthly users. The company was founded in the late 1990’s. QQ.com continues to grow into a major player in the industry. The social networking site primarily connects customers in China, with plans to expand to customers across the globe. Connecting with the customer service site is rather easy. Customers connect by phone, email, traditional mail and through social media.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The customer service department as well as the corporate offices is available Monday through Friday 7am to 7pm, local time. If you send a fax to the customer service department, you will receive a response the following business day.
- Corporate Headquarters: +86 755 8601 3388
- Fax: +86 755 8601 3399
QQ.comFl. 3-10FIYTA Hi-tech Bldg.Gaoxinnanyi Ave.Shenzhen, GuangdongChina
Prior to using the QQ.com website http://www.imqq.com/, customers will need to create an account and download the free software. The software is available for personal computers as well as Macs. After downloading the software, you have the ability to connect with other users, read relevant news and information relating to other users as well as the parent company Tencent. You can join a variety of social groups and even search the Internet directory.
Considering QQ.com is a social site, social media is one of most efficient ways to contact the customer service team. Throughout all of the social media pages, we noticed conversations between the customer service department and customers. The average response time was less than 30 minutes.
- Facebook: https://www.facebook.com/QQInternational
- Twitter: https://twitter.com/QQInternational
- Google+: https://plus.google.com/118037994749228606901/posts
Customer Service Email
We sent an email to the customer service department using the email address and using the customer feedback form. The messages centered on International customer service. There was only information relating to the customer service team in China. We anticipate receiving a message from the customer service department within two business days. This was the timeframe stated in the automated response from QQ.com
Although we could not connect with the customer service department by phone, we were able to send a message using the social media. We liked the response time. The customer service department responded to our concerns in less than 60 minutes. The overall experience was better than expected. What was your experience with the customer service department? We want to hear from customers just like you. Take a few moments to share your experiences with us in the comment section below.