Contact QEnergy Customer Service

Contacting QEnergy Customer Service Center

Contacting QEnergy Customer Service Center

QEnergy is an independent electricity company providing a multitude of services to customers in Australia. The company goes beyond electricity and offers green energy solutions, as well as solar energy solutions. Considering QEnergy competes with existing companies, the company puts a major focus on the customer and customer service. In the event you have concerns or need questioned answered, Qenergy has a staff of professional customer service representative ready to assist.

to leave a comment about your customer service experience.

Contact Info:

Customers have the opportunity to connect with the customer service team by phone, email, traditional mail and through social media. The customer service department is open Monday through Friday, 7am to 5pm.

Phone Contact Numbers

  • Customer Service: 1300 44 85 35
  • Customer Service (existing): 1300 69 89 92
  • Fax: 1300 88 71 62
  • Interpreter Service: 131 450

Mailing Address

Customers can mail communication to the customer service team or the corporate executives at the address below.

QEnergyP.O. Box 3043South Brisbane 4101 QLD

Official Website

Visit the official QEnergy website can learn about customizable utility plans, reward programs, seek a billing analysis and making the steps to switch. You can receive additional information relating to all applicable products and services on the Customer Connection page. Aside from the traditional ways to connect with the customer service team, customers can utilize the Live Chat feature.

Social Media

Qenergy thrives on social media. The company is active on both Facebook and Twitter. The response time on both, when customers have concerns, is approximately three (3) minutes.

Customer Service Email

You can connect with the customer service department by using the customer feedback form or the email address. The only information necessary for the customer feedback form is your name, email address and contact number. You do not need any account information. We sent a message asking if the company currently had an international customer service team. We are awaiting a response.

Our Experience

Even though we could not connect with a live customer service agent by phone, our experience was worthwhile. We used several services to see if the customer service team was responsive. We connected via social media, email and even Live Chat. With each service, the customer service agent answered our concerns in a timely manner in a professional manner. The average wait time prior to the customer service department answering our response was approximately two (2) minutes. Did you reach the customer service department faster than us? Share your experiences with us. Thank you.

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