Contacting Publix Customer Service Center
Publix is an employee-owned supermarket founded in 1930. The company began during a time of economic uncertainty, yet continued to grow due to the focus placed on customer service. To this day, Publix is committed to communities and its diverse customer base. With more than 1,000 stores in the United States, the company has to put a system in place to keep its customers engaged. When customers have questions and concerns relating to customer service, Publix provides several methods to connect with the customer service team, whether it is by phone, email, traditional mail or through social media.Click here to leave a comment about your customer service experience.
The customer service department is available Monday through Friday 8am to 7pm EST; Saturday 9am to 4pm.
Phone Contact Numbers
- Customer service: 1-800-242-1227
Publix Super Markets Corporate OfficeATTN: Consumer RelationsP.O. Box 407Lakeland, FL 33802-0407
Visit the official Publix website http://www.publix.com/to take advantage of services not available from other grocery retailers. Aside from the typical features such as the rewards program and information relating to healthy eating, the company provides customers with the ability to make purchases online with in-store pick-up.
Aside from the one-of-a-kind services, Publix features a customer support page where customers can locate information relating to the corporate headquarters, stores and all applicable products and services.
Customer Service Email
Customers wanting to contact the customer service department will need to utilize the customer feedback form located here: www.publix.com/contact/SendUsAMessage.do. You have the ability to address your specific customer experience or send a general concern. We sent a message addressing how customers can contact the customer support team after hours. The anticipated response time is between 24 and 48 hours.
Although there is no indication of the response time, customer can contact the customer service department on the Facebook page.
We noticed Publix is committed to the customer. This was evident when we attempted to contact the customer support team. Within 45 seconds, we were speaking to a live agent. This was a plus in our book. We asked the agent for information relating to canceling a rewards card. We anticipated a lengthy response or to be placed on hold, the representative explained the process and offered to address our concern.
The customer service team is a winner in our book. We don’t want our experience to be the only one, so share your story with us in the comment section.