Contacting Publix Customer Service Center

Publix customer service works to help customers with the retail and online services provided by the grocery store chain. You can visit the official website to learn more about the store and order some products online.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

There is a single phone number for Publix customer service department. The call center is open from 8 a.m. to 7 p.m. Monday to Friday and 9 a.m. to 4 p.m. on Saturday. This information is not listed on the official website, but it is given during your call to the customer service department.

• Customer Service: 1-800-242-1227

Mailing Address

The Publix customer service department allows customers to contact a representative using the direct mailing address. You have to include your contact information if you want a representative to contact you in return. Information you should include is your phone number and email address.

Publix Attn: Customer Service P.O. Box 407 Lakeland, FL 33802

Official Website

If you want to learn more about Publix customer service or order online you can visit the official website at http://www.publix.com/. Information on the weekly ad, pharmacy and club program are available on the official website. You can also access digital coupons that can be added to your club card to save money when shopping in stores. When ordering online you can only order from the deli department.

Social Media

You can follow Publix customer service on several social media websites. You can also contact Publix customer service using the same social media websites. You must have an account with the social media website to contact customer service. All of the accounts offer free accounts so you do not have to pay to contact Publix customer service by social media.

• Facebook: https://www.facebook.com/publix
• Twitter: https://www.twitter.com/publix
• YouTube: http://www.youtube.com/publix

Customer Service Email

Publix does a great job of offering all contact information for Publix customer service on one page, including the contact form. You cannot reach Publix customer service using a direct email address. To send the email you will have to enter your name and zip code. You are given the option of choosing what kind of return contact you would like.

• Contact Form: https://corporate.publix.com/contact

Our Experience

We chose to give Publix customer service a call to see if we could reach a representative. The call was answered by an automated voice system. We pressed 0 and the call was moved to the customer service line. We were placed on hold for more than five minutes for a customer service representative. The call was eventually answered by a friendly representative that helped us locate the store near us.