Contact Progressive Customer Service

Contacting Progressive Customer Service Center

Progressive is an auto, home and life insurance company that offers quite a few other insurance policies. If you have a motorcycle, snowmobile, RV or boat, you can also contact Progressive insurance. The company allows customers to combine insurance coverage for reduced rates, in some cases.

to leave a comment about your customer service experience.

Contact Info:

Contact information for Progressive Insurance is available online, by mail and by phone. If you need immediate help with your account it is best to log in to your online policy and contact customer service using the Progressive phone number.

Phone Contact Numbers

Progressive customer service is available 24 hours a day / seven days a week. You can call at any time, day or night to change your policy, report a claim or even start a new policy.

  • Customer Service: 1-800-776-4737

Other Progressive phone numbers include:

  • Claims Grievances: 1-800-274-4641
  • Corporate: 1-440-461-5000
  • Investor Relations: 1-866-709-7965
  • New Auto Insurance Quotes: 1-800-776-4737
  • Business Insurance Quotes: 1-888-240-9839

Mailing Address

Progressive Corporate Headquarters6300 Wilson Mills RdMayfield Village, OH 44143

Or

Progressive Investor Relations6300 Wilson Mills RdBox W33Mayfield Village, OH 44143

Official Website

Go to http://www.progressive.com to start a new quote, access your Progressive policy or find out just how much you could save if you switched to Progressive. If you already have an account with Progressive, you can add a new policy and, in some cases, reduce your overall cost thanks to a multi-policy discount. You can also switch payment options from automatic debit to standard billing by mail.

Customer Service Email

Progressive offers a contact form on the customer service website. The form can be accessed at https://www.progressive.com/contact-us.aspx. You will need to fill out the topic and some contact information, but Progressive does not require your account or policy number for contact.

You can also choose to tweet a general question to Progressive customer service by sending your tweet to @ask_progressive.

Our Experience

When customers contact the customer service department, you will need to have a policy number of wait until the system connects with the operator. When the customer service agent answered the call, they will in turn direct the call to the customer service department. We asked the agent for information relating to payment assistance programs.

The agent explained customers needing assistance should attempt to contact the customer as soon as they realize they are facing a financial hardship. The customer should they request for an extension if possible and inquire about adjusting the payment to a bi-annual or annual payment instead of a monthly or quarterly payment. Great customer service from a professional agent. Tell us your Progressive stories.

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7 Comments on “Contact Progressive Customer Service
  1. It would appear that the CSR’s working the Louisiana sector on Saturday August 9, 2014 should all consider asking for retraining starting today.

  2. I have spend the whole day trying to e-mail my cancalation information. I have spoken with a number of agents who give me information that just do not work. It seem that you do not have any consideration for your customer. I have been with progressive for five years. sorry i have to leave but that is your fault. All i need at this time is a simple e-mail address so i can cancle my policy!!!!!!!!!!!!
    Thank you!

  3. I was rear ended by one of your clients on July 8th . My truck sat in a body shop for four days and nothing was done. I picked my vehicle up to avoid a $50.00 dollar a day storage fee. The adjuster called on Friday gave me no information and said she would call on Monday July 20th. She never called ! Now it is 14 days since your client rear ended me and my vehicle sits with a compartment that has my tools in it and I can’t get them out ! This was supposed to be done while in the body shop. Who is going to compensate me for lost work because My tools are stuck in my vehicle now for 14 days. There was also property loss and no one has addressed that issue ! What kind of company are you ?

  4. I pay less than $30 a month for my current vehicle policy. How stupid do you think I am to think I will switch to you and pay well over twice as much?

    mln,

  5. I would never get this insurance again I had my car stolen and it has been a nightmare trying to deal with this company. I have been the one at loss and there investigating me I feel like they think I’m lying this has been awful and I am not finished with this claim yet.

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