Contacting Pioneer Customer Service Center
Pioneer is an electronics company that specializes in computers, DJ equipment and home electronics. Automotive electronics is a major market for Pioneer, which often leads to technical calls about product installation.Click here to leave a comment about your customer service experience.
Pioneer customer service information listed on the website is minimal with just one phone number and an email form listed openly. There is also a detailed FAQs section for customers who have product questions. You can request professional installation of your Pioneer product from the official website.
Phone Contact Numbers
The customer service department is open from 10 AM to 7:30 PM ET Monday to Friday. There are no weekend hours listed. This does not mean the custom installation provider you’ve contacted is not available on the weekend. You should have a contact number for the installer that differs from Pioneer customer service.
- Customer Service: 1-800-421-1404
- Corporate: 1-310-952-2000
There is no mention of the corporate address on the Pioneer customer service website, but there is a corporate address for the Long Beach company.
Pioneer Electronics USA2265 E 220th StLong Beach, CA 90810
Descriptions of all the current Pioneer gadgets are available on the official website at http://www.pioneerelectronics.com. You can choose to find a local store that sells Pioneer equipment or visit the Outlet to purchase directly from the company.
Also listed on the site are two social media pages for customers who like to connect with the companies they love.
- Facebook: http://www.facebook.com/PioneerNorthAmerica
- Twitter: https://twitter.com/PioneerUSA
Customer Service Email
There are two ways to contact Pioneer customer service by email. The first is to visit the Contact Us page and use the form shown there. The form requires some basic information like name, address, contact phone number and email address. This is a bit more information than we expected Pioneer to request. The second email is listed on a separate contact page at http://parts.pioneerelectronics.com/contact/. This email form requires you follow steps to send your email to an agent.
We contacted the customer service department using the first email form. We’ve asked if the custom installers work for Pioneer or an outside contracting company. We’ll update you when we receive a response.
When you call Pioneer customer service you’ll have to choose between two options to start your call. Press 1 for parts and service or 2 for customer service. Another list of options will start. If you press 0 the list will just restart. There are no customer service options to speak with a representative in the list. If you don’t make a selection, the call will be ended. If you press 0 more than once, the call will be ended.
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