Contacting Ping Customer Service Center
Ping is a golf supply company that gave us a bit of trouble when searching for customer service information. The site is available in multiple countries and all pages of the site are setup to disappear if the country is not chosen on the main page. If you have any trouble accessing the links for customer service, open a new tab on your computer browser and visit http://www.ping.com. Choose your country and then go back and click the link again. You should have no additional problems using the links.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
If you call between 7:30 A.M. And 4:30 P.M. Monday to Friday MST, you can reach a customer service agent for Ping Golf.
- Customer Service: 1-800-474-6434
- Canada Customer Service: 1-800-352-7464
Ping customer service is also available by standard mail, though this means of communicating your issue with customer service is the slowest of all available options.
PingP.O. Box 82000Phoenix, AZ 85071-2000
Visit http://www.ping.com to learn more about Ping Golf clubs and accessories. This is also the page you will have to visit to choose your country before the links in this piece will work properly, in some cases. Ping customer service is available for short periods on weekdays only. If you are interested in learning more about the company and you live near the Ping Factory in Phoenix, you can call 602-687-5385 to reserve a spot for the next factory tour. The tour takes you through the assembly portion of building Ping gold clubs.
Customer Service Email
Emailing customer service is a great way to get the support you need without having to wait on hold or talk with a representative. Once you send the Ping customer service contact form http://ping.com/about/contactus.aspx you will receive a response within about three business days. That response will be sent to the email address provided. There are six Subject options on the email form. If none of those six fit your customer service needs, choose the General Inquiry option.
You can press 0 when you call Ping customer service to transfer the call to an agent. We were placed on hold for the next representative at the 10 second mark, but our call was not answered for three more minutes. We asked the customer service representative why children nine and under were not allowed in the Ping Factory and the agent could not answer the question. She said that was the rule set by the corporate office and there was no way around the rule.