Contacting PetSmart Customer Service Center
PetSmart is a pet company that offers basic pet supplies like food, over the counter medications and grooming supplies. The company, unlike some other pet supply stores, also offers Doggy Day Camp and medical services from The Banfield Hospital, in some locations. You can purchase pets at PetSmart or adopt pets through local organizations holding events outside the store.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
There is a phone number for the Customer Care Department for PetSmart, but the hours of operation are not listed on the PetSmart customer service page. Many companies offer 24 hour customer service due to locations spanning the entire United States.
- Customer Care: 1-888-839-9638
You can send your letter to the corporate office for PetSmart.
PetSmart, Inc. Attn: Customer Care19601 N. 27th Ave. Phoenix, AZ 85027
At http://www.petsmart.com you will find pet supplies, gifts and more for just about any pet you can imagine. Products are not reserved for common pets like cats and dogs. You will also find products for birds, reptiles and ferrets, to name just a few.
Customer Service Email
The main email address for customer service is email@example.com.
PetSmart offers an email wizard to help connect you with the customer service department to best fit your needs. First, you have to choose from five main topics: Ask a Question, Place an Order, Question About an Order Placed, Question About an Order Received and Question About a Retail Store. If none of these questions fit your needs exactly, choose the closest one. Once you’ve made your choice you will be taken to a FAQs page with common questions and answers. Scroll to the bottom of the list and you’ll see a box with a link to Contact Customer Care. Click that link to send your email to customer service.
When you call PetSmart customer service, press 0 as soon as the automated system picks up the call to reach customer service. You do not have to wait through the long list of options to route the call. We were placed on hold for 1:24 before Brenda answered the call. She told us the address for the local PetSmart with a Banfield clinic and even told us the hours of operation.