Contacting Panera Bread Customer Service Center
Panera Bread is a casual restaurant featuring bakery goods located in the United States, with locations across Canada as well. The company was founded in the early 1990’s has seen a period of rapid expansion over the past decade. The company currently has more than 1,500 locations.
A key component of Panera Bread is its ability to be a pillar of the community. One such corporate initiative is Panera Cares. The flagship restaurant allows customers to pay what they can and provides meals to more than 3,500 customers during the course of a week. When a company invests in the community, we expect great things from the customer support department.Click here to leave a comment about your customer service experience.
In order to reach the customer service department, customers will need to do so by phone, email, traditional mail and through social media.
Phone Contact Numbers
- Customer service: 1-855-272-6372.
- Corporate headquarters: 1-314-984-1000
Panera Bread3630 S. Geyer Road, Suite 100St. Louis, MO 63127
When customers visit the official Panera Bread website http://www.panerabread.com/, they will encounter a wide variety of information. Customers wanting to learn about nutritional facts or the applicable menu items can do so on the site. You also have the ability to sign up for the MyPanera rewards program or order gift cards. Are you planning a gathering? Panera Bread has you covered by offering catering services.
Customer Service Email
Customers will need to utilize the customer contact form http://www.panerabread.com/about/contact/index2.phpin order to contact the customer service department. The company addresses concerns, including, general inquiries, website registration, gift card inquiries and the rewards program.
Our concern related to the hours of the customer service department, specifically what to do after hours. As we wait for a response, we noticed customers can use the following email addresses or social media sites to contact a customer service representative.
- Facebook: https://www.facebook.com/panerabread
- Twitter: https://twitter.com/panerabread/
- Pinterest: http://pinterest.com/panerabread/
- Customer service (Canada): firstname.lastname@example.org
- Designated agent: email@example.com
The Panera Bread customer service line connects customers to the online ordering system. Once customers speak with a customer care agent, they will need to ask to speak with a general customer service agent. When we finally spoke with the customer service department, we asked for information relating to the known allergens. The agent was glad to assist us and pointed us back to the website for further information.
What we found depressing is the call was confusing. Customers should have to contact several departments before speaking with the correct one. The second depressing fact was a customer service agent should direct us to where we were. This call shocked us. We expected more from a company which puts customer service high on its priority list. Did you have a better experience? Please inform us and other customers of your experiences.