Contacting Panda Express Customer Service Center
Panda Express is a fast food restaurant specializing in Chinese American cuisine. The restaurant as typically located in malls, although the company has expanded operations to stand-alone restaurants. If you have questions or concerns relating to the products or service, contact the customer service department by phone, email, traditional mail or through social media.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
Customers have the opportunity to reach out to the customer service department by phone. The customer service department is open 24 hours a day, 7 days a week.
- Customer Service: 1-800-877-8988
Mailing Address
Send your correspondence to the corporate headquarters. Expect a response within five (5) business days.
Panda Express Guest Relations P.O. Box 1159 Rosemead, CA 91770
Or
Panda Express 1683 Walnut Grove Ave. Rosemead, CA 91770
Official Website
Customers visiting the official Panda Express website https://www.pandaexpress.com/ have the opportunity to review the menu items, learn about catering, fundraising, the education program as well as the history of the company. The website also features ways to connect with the customer service department by email or through social media.
Social Media
Customers can reach out to the customer service department through social media. You will notice the customer service department attempts to reply to all questions or concerns within 24 hours.
- Facebook: https://www.facebook.com/PandaExpress
- Twitter: https://twitter.com/PandaExpress
- Instagram: https://instagram.com/officialpandaexpress
- YouTube: https://www.youtube.com/user/PandaExpressTV/featured
Customer Service Email
When you want to send an email to the customer service department, you will need to use the customer feedback form. After sending your message, you will receive an automated response stating a live agent will reply to your concerns within 48 hours.
- Customer Service: https://www.pandaexpress.com/connect/
Our Experience
When you call the customer service hotline, you will receive a short automated response system. If you want to take the guest survey, press one (1). If you are an employee and need to reach the corporate headquarters, press two (2). All other concerns will need to press three (3). We made our selection and waited on hold. Our total wait time was less than 90 seconds. We asked the agent about known allergens in the food. The agent answered our concerns and ended the call. Overall, the level of service was better than expected. Were you satisfied with the level of service from Panda Express? We want to hear from customers just like you. Take a moment to share your customer service experience with us in the comment section.
(No Ratings Yet)
Loading...
I placed an online order at 739p with a pick up time of 825pm, at 823p I received a call from an employee stating they were closed and wouldnt be filling my order as they were closing at 830p for a Secret Santa party. When I asked about a refund, she told me Id have to do that myself. I said No, you arent filling my order, you need to refund my card, she then put me on hold, came back stating I would need to contact the store tomorrow. Again I said No, that isnt acceptable Id like to speak to a manager. Your employee put me on hold for several minutes then hung up on me.
I,as well as several of my coworkers had placed online orders, we are members of the Tucson Fire Dept and Tucson Police and already had a food runner in the parking lot of your facility. AND ONLY 2 OF WERE EVEN CALLED ABOUT THIS MESS!!!!!!As Emergency dispatchers we are super busy all through the night, really takes a great amount of work to be able to even get the resources together for a food run, and to receive this kind of service from your company is completely unacceptable!!!
3398 S 6th Ave Tucson AZ
order # 22405594
12/22/18 8p
8790 E Chimney Spring Dr
Tucson, AZ 85747
520-235-0795