Contact Customer Service

Contacting Customer Service Center is the online retail website for the outdoor adventure, clothing and home accessories company. The company has been in business since 1856. Over the years the popularity of the brand and exceptional quality has helped the company grow to more than $300 million in sales. Orvis and offers a 100% satisfaction guarantee on all purchases.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open 24 hours a day to help customers with order issues, ordering by phone and other customer service matters. The company also offer dedicated phone numbers for hunting, fishing, pets, fly fishing and travel.

  • Customer Service: 1-888-235-9763
  • Fishing and Hunting: 1-800-778-4778
  • Pets: 1-866-531-6188
  • Wingshooting and Fly Fishing School: 1-800-235-9763
  • Travel: 1-800-547-43232
  • TTY: 1-800-828-1200
  • Fax: 1-540-343-7053
  • International Calls: 1-540-345-4606
  • International Faxes: 1-540-343-7053

Mailing Address offers customers a dedicated customer service address for communication with the consumer relations department. If you are inquiring about an order or you need to speak with someone about a financial issue or charge, you need to contact customer service by phone rather than using the mailing address. Attn: Customer Service 1711 Blue Hills Dr. Roanoke, VA 24012

Official Website

The official website for customer service is This is also the website for the online retail marketplace. If you have an Orvis catalog you can order from the catalog directly on the website. Orvis also operates bricks and mortar stores. Find a store near you using the store locator at

Social Media customer service is available on a multitude of social media pages. The company offers dedicated pages for fly fishing, hunting, dogs and clothing.



Customer Service Email

You can email customer service using the contact form or the direct email address for customer service.

Our Experience

The customer service line is controlled by an automated system. We were greeted with a welcome message asking us to provide feedback via a callback a few minutes after our call. Our call was then transferred to the hold line for a customer service representative. Angela picked up the call within a few seconds. She worked with us to find several pieces of clothing for an upcoming camping trip without asking if we would like to place an order. She was well-spoken and educated on Orvis merchandise.

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