OptumRx Customer Service
Contacting OptumRx Customer Service Center
OptumRx is a pharmacy that specializes in mail order prescriptions. More than 13 million people order prescriptions through the company. OptumRx works to provide the best customer service by partnering with about 67,000 pharmacies across the United States. There are programs for traditional mail order prescriptions, Medicare and Medicare Advantage.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The OptumRx customer service department offers customers dedicated phone lines for traditional mail order and Medicare programs. There is also a number customers can use to speak directly with a pharmacist. Pharmacists, and all other customer service representatives, are available 24 hours a day, seven days a week.
- Mail Order: 1-800-788-4863
- Mail Order (Hearing Impaired): 1-800-498-5428
- Medicare Prescriptions: 1-877-889-5802
- Medicare Prescriptions (Hearing Impaired): 1-866-394-7218
- Medicare Advantage Prescriptions: 1-877-889-6358
- Medicare Advantage Prescriptions (Hearing Impaired): 1-800-498-5298
- Prior Authorization: 1-800-711-4555 opt 2
- Pharmacists: 1-800-788-4863
- Pharmacists (Hearing Impaired): 1-800-498-5298
When writing to OptumRx customer service, you can choose to write to the customer service department or the corporate office. The physical address is for the corporate office.
OptumRx P.O. Attn: Customer Service P.O. Box 509075 San Diego, CA 92150
OptumRx Attn: Customer Service 2300 Main St. Irvine, CA 92614
We found the official website for OptumRx at https://www.optumrx.com/RxSolWeb/mvc/home.do. If you have an account with the company you can log in directly from the front page of the website. If you do not have an account you can learn more about OptumRx by taking the video tour at https://www.optumrx.com/vgnlive/CHP/Assets/WMV/Welcome%20to%20Optum.wmv.
Twitter is the only active social media connection between OptumRx and customers. You can leave your name and phone number with the company via direct message and a representative will return your call.
- Twitter: https://twitter.com/OptumRx
Customer Service Email
The contact form for OptumRx customer service is perfect for asking general questions. Never ask for medical advice via email, mail, phone or social media as OptumRx is not able to provide medical advice. If you need assistance with your prescription or if you have questions about a medication, call the pharmacist directly.
- Contact Form: https://www.optumrx.com/RxSolWeb/mvc/feedback.do
We gave the mail order division of the OptumRx customer service department a call. You can wait on the line to hear all of the voice-activated options or press 0 to skip the options. You will need to press 1 if you are a member. Press 0 again when voice asks for the patient’s date of birth. It took nearly 1:30 to transfer the call to a customer service representative, but the call was answered almost immediately.