Contacting Optimum Customer Service Center
Optimum is a telecommunications provider in New York, New Jersey and Connecticut. Contact information is available for all locations, but most are locally dedicated numbers. Email and mail support are also listed for customers who need alternative contact methods.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customer service phone lines are available 24 hours a day, every day of the week.
- Bridgeport: 1-203-336-2225
- Easton: 1-203-452-0097
- Litchfield: 1-860-567-3103
- Norwalk: 1-203-847-6666
- Orange: 1-203-562-4955
- Redding: 1-203-438-7783
- Stamford: 1-203-348-9211
- Bayonne: 1-201-436-2500
- Bergen and Cresskill: 1-201-262-8600
- Elizabeth: 1-908-353-0404
- Hamilton: 1-609-228-3300
- Hudson County: 1-201-798-6060
- Matamoras: 1-570-491-4837
- Monmouth Optimum: 1-735-367-2582
- Morris County: 1-973-398-5757
- Newark: 1-973-279-6150
- Oakland and Paterson: 1-973-279-6660
- Raritan Valley: 1-732-548-2400
- Bronx and Brooklyn: 1-718-617-3500
- Long Island East: 1-631-267-6900
- Long Island West: 1-516-364-8400
- Matamoras (NY): 1-845-856-7738
- Ramapo: 1-201-236-9712
- Rockland: 1-201-236-9712
- Warwick: 1-845-986-2069
- Wappingers Falls: 1-845-297-3333
- Northern Westchester: 1-800-577-2225
- Southern Westchester: 1-914-777-9000
- Yonkers Westchester: 1-800-868-9840
There are tons of mailing addresses for Optimum, but all are associated with billing and sending payments. Customers who want to contact Optimum for customer service reasons, may be better served using the corporate address.
Cablevision Systems Corp. 111 Stewart Ave. Bethpage, NY 11714
Customers looking for information on Optimum can visit the official website at http://www.optimum.com/. The site does a great job of explaining the products and services customers can order, but customer service information is also available though not a predominantly listed. Scroll to the bottom of the main page to find the Contact Us link. This link takes you to the customer support page where you’ll find answers to commonly asked questions and more.
Customer Service Email
If you have a question for customer service, Optimum is willing to listen. The contact page for customer service is located at http://optimum.custhelp.com/app/ask. This page allows customers to send in a question without revealing a ton of personal information though a phone number is required to send the form. You can print a copy of the email and attach a picture or document if the inquiry is about a specific problem. If you log in to your account you may have access to another contact form associated with your Optimum account.
We chose an arbitrary customer service phone number from the list to test out Optimum customer service. The phone was answered by an automated system. We pressed 1 to continue the call in English. Our phone number was read back to us. We were asked to press 1 or 2 for customer and non-customer, respectively. We pressed 2 and the automated system turned voice activated. We pressed 0 every time a question was asked and eventually the system connected us with customer service. The call, even with all the automation, was answered in less than two minutes.