Contact Oncor Customer Service

Oncor Customer Service

Contacting Oncor Customer Service Center

Oncor is a company that delivers electricity to more than 10 million people in Texas. Texas is a state where electricity companies are allowed to compete for customers. The retail market sells electricity, but the electricity is transmitted and delivered by companies like Oncor. Oncor customer service supports residential customers, commercial customers and government offices.

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Contact Info:

Phone Contact Numbers

Oncor customer service is open 24 hours a day to handle emergency calls and calls about power outages. If you can calling to speak with a member of the Oncor customer service team about other matters, call between 7 a.m. and 7 p.m. Monday to Friday to ask questions, 8 a.m. and 6 p.m. Monday to Friday for service requests or 8 a.m. and 5 p.m. Monday to Friday to speak with someone at the corporate office.

  • Power Outages and Emergencies: 1-888-313-4747
  • Service Requests: 1-888-313-6862
  • Ask Oncor a Question: 1-888-875-6279
  • Corporate Office: 1-214-486-2000

Mailing Address

The mailing address for contacting Oncor customer service is the corporate office address in Dallas, TX. We did not find a dedicated customer service address.

Oncor Attn: Customer Service 1616 Woodall Rodgers Fwy. Dallas, TX 75202

Official Website

The main website for Oncor customer service is located at If you have a residential account with Oncor, you can access the residential website at From there, customers can choose a provider, view how much electricity they’ve used or learn how to use less electricity to reduce monthly costs.

Social Media

There is no shortage of social media pages for Oncor customer service. Customers can visit the most popular social websites, including Facebook and Twitter, to communicate with a customer service representative or choose less popular sites like LinkedIn and GooglePlus.

Customer Service Email

Surprisingly we found only one contact email for Oncor customer service. The email is a direct line to the customer relations department so you will have to send the email from your personal or business email account.

Our Experience

We gave the Ask Oncor customer service a question hotline a call. The call was answered by an automated system offering more than question support. You can press 3 to skip the options and speak with a representative. The call was answered in less than one minute by Kim, an Oncor customer service representative who answered all the questions we had about Oncor service and how to choose the best provider.

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3 Comments on “Contact Oncor Customer Service
  1. yall cut tree branches from the back neighbors yard and put all the tree in my yard that’s not my tree pleas come them out of my yard they are too big for me to pick up my mom is 79 she cant do it that’s not right to leave them in our yard

  2. We have 10% of power left on a mobile device to receive messages from you. How will we be able to receive messages with no way to charge our devices?!?!? This is NOT acceptable!!! We are 73 years old!
    The Victors

  3. Our power was out for 26 hours and 15 minutes. We want to know what caused the outage. We have never lived in a place where our electricity had gone out as often as it does in Tyler!!! A few years ago it was out for four days!!! That is unacceptable! You text updates, but when there is no electricity to charge devices the messages cannot be received! New neighborhoods are goin in all around us. Do you not anticipate that more power sources should be installed to handle the crease in residences and businesses? Just asking for answers. Thank you!

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