Contact Oncor Customer Service

Oncor Customer Service

Contacting Oncor Customer Service Center

Oncor is a company that delivers electricity to more than 10 million people in Texas. Texas is a state where electricity companies are allowed to compete for customers. The retail market sells electricity, but the electricity is transmitted and delivered by companies like Oncor. Oncor customer service supports residential customers, commercial customers and government offices.

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Contact Info:

Phone Contact Numbers

Oncor customer service is open 24 hours a day to handle emergency calls and calls about power outages. If you can calling to speak with a member of the Oncor customer service team about other matters, call between 7 a.m. and 7 p.m. Monday to Friday to ask questions, 8 a.m. and 6 p.m. Monday to Friday for service requests or 8 a.m. and 5 p.m. Monday to Friday to speak with someone at the corporate office.

  • Power Outages and Emergencies: 1-888-313-4747
  • Service Requests: 1-888-313-6862
  • Ask Oncor a Question: 1-888-875-6279
  • Corporate Office: 1-214-486-2000

Mailing Address

The mailing address for contacting Oncor customer service is the corporate office address in Dallas, TX. We did not find a dedicated customer service address.

Oncor Attn: Customer Service 1616 Woodall Rodgers Fwy. Dallas, TX 75202

Official Website

The main website for Oncor customer service is located at http://www.oncor.com/EN/Pages/default.aspx. If you have a residential account with Oncor, you can access the residential website at http://www.oncor.com/EN/Pages/Residential.aspx. From there, customers can choose a provider, view how much electricity they’ve used or learn how to use less electricity to reduce monthly costs.

Social Media

There is no shortage of social media pages for Oncor customer service. Customers can visit the most popular social websites, including Facebook and Twitter, to communicate with a customer service representative or choose less popular sites like LinkedIn and GooglePlus.

Customer Service Email

Surprisingly we found only one contact email for Oncor customer service. The email is a direct line to the customer relations department so you will have to send the email from your personal or business email account.

Our Experience

We gave the Ask Oncor customer service a question hotline a call. The call was answered by an automated system offering more than question support. You can press 3 to skip the options and speak with a representative. The call was answered in less than one minute by Kim, an Oncor customer service representative who answered all the questions we had about Oncor service and how to choose the best provider.

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One comment on “Contact Oncor Customer Service
  1. yall cut tree branches from the back neighbors yard and put all the tree in my yard that’s not my tree pleas come them out of my yard they are too big for me to pick up my mom is 79 she cant do it that’s not right to leave them in our yard

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