Contacting Olive Garden Customer Service Center
Olive Garden is the casual dining arm of parent company Darden, owner of Red Lobster and LongHorn Steakhouse. The restaurant chain has more than 750 locations both in the United States and internationally. With a reach exceeding the millions, it is critical for the company to engage the customer and enhance the customer service experience. Customers seeking out the customer care department have the ability to connect using social media, email, traditional mail and phone.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
- Customer service: 1-800-331-2729
- Media: 1-312-220-3535
- Corporate headquarters: 1-407-245-4000
- Gift card inquiries: 1-877-579-8439
- Gift card: 1-800-248-4935
- Gift card (Canada): 1-888-888-3341
Olive GardenP.O. Box 695017Orlando, FL 32869
Darden1000 Darden Center DriveOrlando, Florida, 32837
Visit the official Olive Garden website http://www.olivegarden.com/ to learn about what the company does to better the community and the diverse customer base. The website also features a look into signature menu items and the recipes. In the event you are located near a participating “To-Go”, you have the ability to place orders online. For additional information relating to applicable products and services, we suggest reviewing the Olive Garden FAQs.
Customer Service Email
Go to https://www.olivegarden.com/Secure/Connect/?schemeredirect=true if you want to send a message to the customer service department. Customers can send a message relating to questions, compliments or complaints. We sent a message asking for the hours of the customer service department. We received an immediate automated response stating a customer service representative would answer our concern within 3 business days. Customers can also contact the customer service department on the Facebook page or the Twitter page .
After waiting approximately 4 minutes on hold, we were able to speak with a customer service representative. We asked if the company could provide us with a list of foods that were allergen free, based upon the top eight allergens. We would have liked to say the agent could have provided us with this important information, but they could not. The only information relating to food allergens which was available was pertaining to gluten allergies.
This is not how we expected our conversation to transpire. We want to know if you had a better experience. Share your story with us.
GREAT DINNIG OUT EXPERIANCE.ESPECIALLY WHEN DINNIG THE RESTURANT @ 223 LOUDON RD.CONCORD N.H.03301.WE HAVE BEEN THERE MANY TIMES AND THE STAFF IS ALWAYS PLEASANT .THEY HAVE A GREAT GENERAL MANAGER DAN CARIGNAN !!!!!!!!!!!!
i went to the centereach store with my family it was my grandaughter 11 birthday we go the a lot but after this time maybe a change we ask to have a little birthday song candel on a cake they said olicve gardens policy they no longer do it because it disruped an older couples diner my grandaughter was so upset becaus she seen them do it many times
When entering the Olive Garden in Waco, Texas I was met by the manager. She informed me she would let me in despite the shirt I was wearing supporting a college team that was not to her liking. My friend and I laughed it off but when I started to leave this same manager crossed her hands in front of in an “X” fashion as if to make her point that I was less than welcome at her Olive Garden. Luckily I am moving from Waco and will not have to deal with this unprofessional manager. Just a hint to everyone else, make sure you know which college shirt to wear so that the manager will not make you feel uncomfortable.
Sorry to say we had the very worst dining expectancie at the Brandon Florida location last night. We needed a table for eight which we were seated very fast. We were celebrating the birthday of our friend Mary. When we got seated we informed our server we had a birthday cake. It was still in the car until we made plans as to if it could be served. Our server told me that if I brought it in it could be kept in the cooler. As I was entering with the cake the greeter approached me and said he would take care
Hundreds of dollars were stolen from me at Olive Garden by an employee and nothing was done by the manager
Amy in the customer care department was so helpful when I was so upset over a gift card issue. Thank you Amy!!
I frequent the Olive Garden in Henderson, NV regularly. Usually, I sit at the bar because of the excellent service, until last Friday. A young gentleman who served seemed like I was wasting his time by sitting there and ignored me. Luckily another young lady took time to refill my drinks and saw that I wasn’t getting the attention I needed. Maybe have a talk about the attitudes your employees have or I might not come back. Thank you.
Horrible management! We called ahead to let the store know of a party of 14 coming in. They said they did not take reservations, and when we arrived we were told they would try to work us in. 10 minutes later a party of 24 arrived and they were seated ahead us. Clearly they had reserved tables. Dinner took 2 hours because the party that came in after us ordered first and we had to wait for their food to come up before ours was done. This is the 3rd time this has happened to us with a party of over 10. I really don’t know why we keep going back to your restaurant.
then stop coming in with a party of 10.
Went to olive garden on sat we waited 2 hours for our meal we had our appetizers salad and waited forever finally the waitress got the manager and he went to the kitchen finally got our food and out of 6 of us 3 got Luke warm the manager said it came right up well it wasn’t hot at all we were very dissatisfied probably won’t go back
My family visit our Olive Garden frequently and were very disappointed to see that the Shrimp Mezzaluna dish was no longer on the lunch or dinner menu. The waitress was really nice and offered to check with the cook to see if they could prepare something that would be similar but they said no. This entree was delicious. I hope that you will reconsider removing this item from the menu.
Could anybody help me? I am sorry, I am the hotel-managment school student. I am writing report about Olive Garden. cause I am real fan of them. Does anybody know their Quality statement and Quality program? Thanks in advance
On 1/12/2014 at Olive Garden in Sebring,Fl we had a party of 5 we were seated in the middle section of restaurant at a long table we waited 15 minutes for anyone to acknowledge us,the waiter that waited on us said it wasnt his section.We ordered drinks 3 waters one beer and a hot tea which took another 5 minutes to get.The waiter poured my tea which went all over table and me.We ordered 4 soup and salads and one kids ravioli.We stated we would like 2 salads one with onions and one without only got one with onions till we asked again 5 minutes later about our other salad. A girl brought a tray of soups a good 10 minutes later which were wrong but we were hungry and just wanted to get done. It wasnt even 2 minutes later here comes our waiter with a tray of soups it was like a three ring circus. We were never asked if we wanted more soup or salad we had so much confession at our table it was ridiculous.For all this we were asked by our waiter finally if we would like a free beverage or dessert and he kept apologizing. For all our agravation meal should have been free. It cost us $61.65 worst service ever and soups lukewarm.We were going to complain to manager but he was at table next to us were customers had there entree’s packed to go because of such bad service we just left and wont be back.
Good, I hope that you never come back either. People like you should never go to restaurants, your never satisfied and you honestly make others miserable. Grow up!
We went to the Olive Garden in Owasso, OK on Sunday night and found them to be very busy. When we got to our table we were greeted by Dylan, our server. While waiting for our food to arrive, Dylan came by and apologized for the wait (we had yet to notice but we appreciated him being aware of it). We got our food and I took a bite of mine and immediately did not like it. It was just not at all what I was expecting. Then my husband had a problem with his entree and he ended up not eating that either. However, we were very pleased with how Dylan handled everything! He was kind, apologetic and resolved both situations quickly. We asked to speak to a manager. We wanted to tell him that although we had some food issues the service was great. We found ourselves equally impressed with JP, the manager. Everything was super busy so things happen but this location obviously understands that the guest service can make or break an experience. Even with the problems we had (a one time thing, I’m sure), we WILL be back and we WILL ask for Dylan! Thank you Dylan and JP!
My family and I went out to eat and was very upset over the service. It took a long time for our food to arrive after ordering 20 min we were stuck in a corner and forgotten about while other guest around us had their server check on them frequently and we did not , The soup that was ordered never came and when we told the server that finally brought some of our food out that had been ordered they said they would bring it …still never came we never got a refill on bread sticks and only our child got a refill on drinks and we the adults did not. It was one of the most awful experience that we have received from your establishment. The sampler dish we ordered some of it was cold and part was dripping in grease. This was not worth the money we paid on this visit and we are very disgusted with the entire service.
I usually never write a comment about your food because I’ve always enjoyed it! We took my sister out for her birthday at the Olive Garden in Plymouth,Ma. There was 6 of us and we were so looking forward to our meal. 3 people ordered the apricot chicken, I ordered the chicken Parmesan and the other 2 ordered lasagna. What a disappointment as the chicken on all the meals was dry, the minestrone was very salty and the salad was not good. We usually give gift certificates to the Olive Garden, but never again! We have patronized your establishment for many years!! How sad that we can’t go there anymore. I don’t know if you will respond to this comment, but you better change or you will lose a lot of customers. I will say the staff were very polite. We didn’t complain, because we had to leave and go to a party. I’ll be waiting for a reply.
I have eaten in your restaurants in Texas, Ohio, Washington and several other states and am so disappointed that you have changed on particular menu item
The Parmesan Crusted Tilapia with Angel Hair Pasta and Garlic Sauce was to die for. I would always order an extra to take home for the next day.
My last visits to Olive Garden was in Austin, TX and then in Modesto, CA. I ordered the above and to my disappointment see that you have changed the pasta to roasted asparagus. It just isn’t the same. It’s a terrible combination.
Please change it back.
We went to the Lawton, ok. Branch. Valentine’s day lunch got seats very quickly. Great waitress, I don’t have a degree in restaurant anything, lol but I know great service. But the meal I ordered was/is on it’s way out? Oh crap you don’t say the braised beef meal is out. Wow but steaks and hot wings will be on the menu. So should we expect to see dozens of flat screens hung around and beer specials through the week. Well count us out see this is why we don’t go to sports bars but I guess you folks want a sport bar? You have a classy upscale restaurant herwhen gym bring it down?
We went to the Olive Garden in Baytown, Tx last week and had the worst dinner ever. Ordered the salad, pizza, and lasagna. When our salads came out we asked for our bread sticks and we’re told they were baking and would be right out. We asked 3 times,finished out salads and they finally came with our meal. Our pizza and lasagna was cold. I mean cold not just kinda warm, it was actually cold like it had not been heated at all. The server said sorry, took it back and heated. We ate our 3 bread sticks (that’s 1 1/2 each) , lasagna, and I took my soggy pizza home. I asked for the manager but by then we had been there for nearly an hour and the manager never came so just paid the check and left. We have always enjoyed the food at the Olive Garden but this was terrible, both the food and service attitude sucked.
I visited Olive Garden at Hamilton Town Center, Noblesville last week.
I want to say I will be back! The food was great, salad was chilled and dinner was hot. The best part of dinner was our waitress Telisa WOW what a delite full person! She made sure our salad was refilled, our dinners were hot and our drinks were full. It made our evening out a very deliteful one. I hope you keep this young lady, we are going to go back soon and I will ask to be seated at one of her tables. I know I will get the best service there.
Keep up the great job of quality people on your wait staff.
My wife love your restaurant but lately she has been having very bad dining experiences! I couldn’t believe it when she started she wasn’t ever going back to Oliver Garden! She had a beer strict diet due to health issues. Her system can’t take a lot of different seasonings and when she began eating at Olive Garden she was excited because it didn’t make her sick but now the service make her sick so she doesn’t want tho eat there. I just wanted someone to know that customer service need to be addressed and when someone request an appetizer as entree make sure it’s HOT! Also when they take home a dinner they would like what they ordered to be just that not someone else order and when you call back dint say you should have addressed that before you left when you think your server would at least make sure she had the correct meal!
Olive Garden in Rohnert park,calif. The service was great and the waitress was very good but the food was very salty and this is not the first time, there is just too much salt in your food, I had to tell the waitress to clean the walls because the food spilled on them. I notice that the person cleaning the tables didn’t even move the salt-and-pepper shakers to clean the tables or clean the seats, we live about 100 miles from O garden And every time we go pickup supplies in Santa Rosa we usually stop by Olive Garden to eat, I think I’m done with O.G. We just might have to find another place to eat we are thing about the new casino.
I haves tried twice to get on the survey and completed it only to be told it was timed out.Consider this fraud and will not go to your restaurant again. I was very happy to join the survey and then be told about the time out is an insult.
We have been going to olive garden in Liberty MO for two years. Last night our waitress was bringing our entrees when one of the other waiters tripped her on purpose. She fell and all of the food went everywhere. We have had Andrew before and he is a total jerk when it comes to take out orders. Big deal your manager compted our meal as they seem to do a lot of that. Cause every time we have been there someone is complaining about the food, the waitress or something else to get a free meal and then leave the waitress no tip. I know these servers make hardly nothing I don’t know how they live. I think it is a shame that you let crap like this go on and on!!!!!!!!!!!!!!If you would quit advertising so much you could pay them better wages. Lately the food really sucks and so does the service except or Dawna we always ask for her cause we know she will d her best to please her customers.
My group stopped at an Olive Garden in Ocala, Florida recently on the way home from a Disney vacation. A young person in the party forgot her wallet at the restaurant, but we were already several hours away. I contacted the restaurant and they mailed the wallet back to us. They went out of their way to help! Thank you so much for the help.
Please delete my Reply I thought it was an email,,
went to olive garden around 2 had to wait 20 minutes to be seated they were not busy then the waitress did not come and ask if we needed anything she just seemed to be rude will not go back
went to olive garden for moms birthday five of us we wanted to relax and have a couple of drinks and then asit down dinner no happy hour drinks were way to expensive 3.79 for coors light 12 ounce couldn’t afford bourbon &coke @9.50 for a double some food portions were very good others were scimpy chicken parmesian carrinoes is abetter deal
Went to the Olive Garden in Lv, KY. In the past I really liked the “Mixed Grill”, excellent meal came on skewers and was my favorite meal. A little pricey, but good. Then, they changed it to no skewers, red potatoes, etc. Still okay. Yesterday they had changed it again. This time it was mashed potatoes and a veggie. Very Cracker Barrel experience. This type cost cutting does not encourage return visits. Haven’t been back to Mimi’s since they changed my jambalaya to a pasta dish.
My cousin took my husband and myself to Olive Garden in West valley Utah for my birthday. They asked if we wanted dessert and I said if I can have one for my birthday. So she said ok and she brought back a plate of whip cream with a little chocolate sauce on the plate. I couldn’t believe it. I was very insulted. That’s not the way to treat a customer. WHIP CREAM COME ON. I’m going to let people know about the birthday flop. No more Olive Garden for us. Like you really care.
I was at the west town Olive Garden for my birthday and ordered my beloved apricot chicken. When I was told it was no longer available I was sure upset. My husband does not like to eat out and felt justified that I was very unhappy with olive gardes removing my favorite menu item.. The manager told me many customers had requested the chicken,plus I know the dish itself had been published as a good choice for eating out. The new menu is a confusing array of bits of this n that. What was management thinking of to change a customer favorite! All my dismay led to a free dessert but their dessert menu is too limited,in my opinion.
When I moved to Ithaca ny I was hoping there would be an Olive Garden but there wasn’t Yesterday I had to return to the Syracuse area and had lunch at my favorite lunch place Olive
Garden. First the wine list was poor no more Kendell Jackson,in fact my daughter had no wine because of poor selection. I chose the 2 for one lunches picked a citrus chicken dish arrived dry and the chicken had not been cooked in sauce , it had been sauteed and added to the very dry tasteless dish, the waitress was very congenial and tried to make up for lousy wine and food, I did not take the food home with me I only took 3 taste.
My daughter had 2 appetizers and both were very disappointing.
Dissatisfied with Port Richey Florida Olive Garden. Went 3:45 for
dinner told 15min wait. there were plenty of empty tables but we
were told night shift not in till 4;0. After finally getting seated We ordered cheese ravioli. the server said they were out of that dish and would not have any till tomorrow Wed 4/16. We were very disappointed and left. Went to a competors
I guess I might be a little late in doing this, but illness delayed me. Olive Garden # 1263, 03/29/2014 Sarah P. Table 509. This waitress made our meal and service outstanding. She was so prompt in attending to our meal needs, hot and timely, drinks refilled as needed and salads was prepared exactly like we wanted. She was impressive and is a tribute to the fine dining we enjoy at Olive Garden
Again, I am a little late in commenting on the excellent service due to illiness. Olive Garden # 1263, 04/02/2014, table 504, John A. W.. John was superb in his handling our order. We have known John as our waiter for several years. He brings a cheerful attitude and attentiveness to our dining requests. Our orders are always, correct, timely and hot. Dining at this Olive Garden with Waiters and Waitress’s like we have encountered, makes dining a pleasure and treat. Thanks and keep up the good work by all the Staff.
All Dining occassions at this resturant, Olive Garden # 1263 is enhanced and to be enjoyed by all when Chef ANGEL is on duty. He has provided some of the most tasty dishes we always have at the Garden. We attempt to visit the Garden when we know he is preparing meals. He is indeed a culinary specialist in his own right. Thanks for keeping him on staff. We love his cooking.
went in out my lunch break waitress told us that it wasn’t any tables available so we left and called back and talk to the manager because we looked to the right and it was a lot of tables available.manager said it was tables available and told us to come back and he would take care of us.i have had a lot of terrible experiences at the oxford,alabama 36203 I love olive garden but I have had bad experience with this one..and I also had glass in my spaghetti that I ate it was inside of my mouth I kept feeling something crunchy this was at one time also and the manager done a accident report but acted like it was not a big deal never called to check on me.i did call olive garden and the lady never told anyone to contact me I was upset because it was really bad customer service.just wondering about olive garden because right now I don’t know.
I will never eat at another Olive Garden as long as I live! It was the worst excuse for Italian food I have ever experienced, no flavor, I’ve had better Italian food from a box than I had at the Olive Garden. I’m not sure why you even call it Italian????????? Even the bread sticks and salad were tasteless!! And the appetizer was so bad it did little more than ruin your appetite.
Why don’t you have an olive garden in Monroe County Michigan.
Great locations to build right off I-75 and Swan Creek Road
My friends and I are regulars at the Olive Garden on Rt. 18 in East Brunswick, NJ. Yesterday I stopped by at about 5 p.m. for a quick bite on my way to a meeting. I asked the hostess for a table by a window since I had to do some reading. She said the best she could do was a table across from a window, then she made the special effort to get me the table I needed. My waitress came by and took my drink order and, when I was ready, took my order for the chicken flatbread. A short while later a male wait staff member came by and said he knew I was not getting a dinner, but asked if I might like some bread which I cordially declined. I just loved the flatbread and finished with a cup of coffee. I just wanted to compliment all of your staff in East Brunswick. The attitude of your staff and their helpfulness was a real treat. A friend and I had dinner at a more “upscale restaurant” the other day, and the service could not compare to the great service I received at Olive Garden.
A loyal customer,
i WILL NEVER GO TO THE Olive Garden in New Hartford, New York again. On 5/2/2014 My girlfriend and I dined at the Olive Garden. We were seated right away. Our waitress,Jean,introduced herself and gave us the menus. We ordered I wanted the sausage soup and my gilr had the salad. I then Ordered the Chicken and shrimp Cabonnara with whole wheat pasta,my date ordered the sausage w/peppers spicy sauce. The waitress brought the soup and stated it was all broth and would bring some more later,why bring it at all. When the dinner arrived my girl’s pasta was cold and my dinner wasn’t what I ordered . She apologized for not having whole wheat pasta on my pasta with sausage and red sauce. I told her I ordered the Chicken and shrimp cabonnara. The professional service rep came over,Marlene, I explained and she apologized . My correct dinner was brought out after. When I received the bill I noticed they charged me for the sausage I never ordered. I told the professional service rep and left. I never had a problem in the DeWitt Olive Garden apparently they were BETTER TRAINED AND BELIEVE IN SATISFYING THE CUSTOMER.
I have to say Olive Garden has lost my business for good, we went there tonight a little after 9:30pm an hour later still haven’t got our food to eat yet, so I decided to go out side and smoke, as I was about to walk outside the 2 front desk guys tell me that if I go outside I can not come back in. I explained to them that we still haven’t even got our bill or anything yet they didn’t care to hear it so I sat back down and waited for the food to come to us, by now we are ready to go so we get our food to go. I just can’t believe the stupid policy that you can’t go outside and come back in when you are still a customer and having to wait over an hour for food is crazy, our son went to sleep before he could even get to eat. Never again will I deal with this company.
As a former major league baseball player, I have been to olive garden restaurants in many cities. Recently I have been going to the olive garden in Olathe Kansas. Manager, Mr. Kimball, has made our visits very enjoyable. The food has been excellent. Service has been excellent. Mr. Kimball is the sole reason for my family and friends to continue to visit Olive garden on a more frequent basis. Thank you very much for your services.
I recently found myself in Topeka Kansas. After being such a frequent customer in Olathe, and having such enjoyable visits to Mr. Kimball’s restaurant, it was somewhat automatic for us to choose Olive garden in Topeka. Unfortunately, I found the service and the food to NOT be what I had come to expect. They had an attitude that they want us to hurry up and get finished eating and get out. The food was dry, the normal unlimited salad was a problem for them to fulfill as well. All in all, it was a very unpleasant visit. We had spent over $200 that night, and we were very unsatisfied. Thanks again to Mr. Kimball and the Olive garden staff in Olathe Kansas.
I was with family at Olive Garden on Ridge Road Tuesday evening the waiter who was very nice brought all are dinners and one was the wrong thing . He took it back and by the time everyone was finished she still did not have her dinner until we were read to go. Felt she should not have had to pay . She spent over $75 and it did not seem fair.
Tuesday evening my husband and I visited the Olive Garden on International Speedway Blvd, Daytona. The food was very good but we felt completely rushed. The server stood over us while we chose from the menu. He took my husband order before I had decided. Rushed back and stood over me as I tried to decide. I felt very pressurised to make a decision. The salad came very quickly (nothing wrong with that) but the starters arrived just after, then the main course arrived before we had finished the starter. The server then gave me a box before I had finished plus the bill. All in all we were in and out in 45 mins, not a relaxing meal. The rush took away from the pleasant food. Shall think twice before visiting The Olive Garden again.
Went to the Winter Haven, FL Olive Garden on Cypress Gardens Blvd., last week to get 2 spaghetti & meatball dinners to go. Manager by the name of Jim took my order. I paid with a credit card, and where the signature should be, I have See I.D. was not asked to show anything. My identity has been stolen from a restaurant on the Blvd. before and this is why I have ask for I.d. A manager should know better. When I got home, 3 miles down the road, my wife & I really for spaghetti & meatballs, had spaghetti & sauce. I wrote this complaint, that night but realized the next day it was to the restaurant and I have not received and answer. We visit all the restaurants on the Blvd., at least once a month. Not sure if we will be back. Thank you for listening. I worked for a company, that their business was all about customer service. This night yours didn’t even score.
I have been going to the Fremont, CA, Olive Garden for 20 years. Long time if you ask me. Does that make me a loyal customer, or just a customer who can be easily replaced?
Today, I have decide that Olive Garden no longer delivers value. The kind that value I associated with the quality of food. Today, I came in to the restaurant to discover that “the meal” that I come for has been altered. The “chicken Marsala” which has been the meal that drew me to your restaurant is gone. Half of it, the roasted potatoes with the onions has been replaced with mashed potatoes! Yuk!
The meal is watered down, probably to save money, and I lost the value, and so the interest. Goodbye Olive Garden. I am off to new adventures now.
We had dinner at the Olive Garden on Bay Road in Saginaw, Michigan on Saturday. Our waitress, Coty, was phenomenal. She was respectful, helpful and followed through on our dinner. The manager, Cindy, was also awesome. When we had leftovers, we were given an ice bag to keep our food fresh and healthy while we drove the hour back to our home. We want to congratulate the waitress and manager for making our trip to Olive Garden better than expected. We certainly would return to that restaurant and request the same waitress. Thanks Coty and Cindy for a great time!
My favorite appetizer is the spinach artichoke dip with the toasted bread and celery sticks. I would even order 2 togo just to eat with our home meal.
I’m disappointed to hear it was off the menu. I love the food but now every time I go I get disappointed just because of the thought of having the spinach artichoke dip.
It has now made me chase around town to find a great spinach artichoke dip so far I still wish Olive gardens was available
Server dropped his whole tray of dirty dishes and did not even ask if we were ok or apologize when he spilled water on our feet. We were not offered wine we did not receive water the wait for everything was very very long . There were no croutons on the salad . We rarely saw the waitress and the manager finally brought us refills and breadsticks. Lots of excuses but no resolution we will not be going back to this Olive Garden in Melrose Park ever again. Being understaffed is not an appropriate response to give a customer that is clearly unhappy. All 3 of us haved worked in restaraunts and I would be ashamed if my staff behaved this way and treated customers as poorly as we were treated
Very diasppointed in this olve garden visit..off exit 284 on I95 in florida..arrived with a party of 8..my husband was the first one to order & they never brought his food. After the manager came around & saw he didn’t have his food my husband said just box it up..did not offer him a drink or anything (he had to eat it in the car) & they still charged me for it..did not even offer a discount for his inconvenience..this place sucked..won’t b back!
I placed an order to go over the weekend and when I went to go pick up my order the to go parking spots were taken for more than just a few minutes. I drove around about 20 minutes before I could find a parking and may I add the parking I found was in the back behind a dumpster. I need to just run in and out to pick up my to go order. I picked up my food and got home my food was disgustingly cold and the soup was gross! I am a usual Olive Garden customer! I know what the soup and food should of taste like and that wasn’t it! This is my 4th time going to this Olive Garden and three out of four times the food was gross! I am extremely unhappy!
On 6/13/2014,Newport News,VA, I phoned early afternoon to request a certain tale which was in a room to the side I was told to call back a hour before arriving o request the table. I called and twice asked if I could have that table/room. Yes, I could. We had a party of nine. When we arrived and asked about the room the person at the front desk said that she had just come on duty and didn’t know anything about it. She had just seated a group of people in there!!!! I was livid! When I had called the second time time the person taking my request was acting like I was bothering her. I am legally blind/hearing impaired and I really needed that room.Needless to say it was so noisy you had to yell and then later they turned the lights even down even lower. It isn’t very bright in there to begin with. I was just miserable and angry.
I recently visited olive garden on Jun 8th and I was very disappointed with the service I received and the food was cold when I did receive it and she was not knowledgeable about the menu and did not come back to the table to check on use or see if we need it any refill, took a long time to return, forgot what we order and was not sure of when the food was coming and did not have a experience that day. The service Adelina was new and feel she need it some additional training.
I visited the Olive Garden in Kissimmee with my family for the last night of our vacation tonight everything started off nice and we were enjoying ourselves when our main course arrived the waiter placed the first plate down and then proceeded to drop the second two plates of food on me and my mum. The plates smashed and the food dropped over me and my mum burning our arms and my leg and ruining our clothes. I have taken photographs of the burn and our clothes which are now ruined.
We understand that accidents happen but the server proceeded to scuttle off and we were left to sort out the situation ourselves. My father proceeded to ask the manager to come over and a lady called octavia Saunders came across reluctantly and did not deal with the situation well at all. She caused my father of touching her and he did not lay a finger on the lady. She then proceeded to repeat this three times when he did not lay a finger on her this was highly embarrassing and other members of the resteraunt were concerned for our safety. The lady then proceeded to do nothing to assist the situation and I asked what she was going to do about our clothes. She said that she would pay for dry cleaning but I advised that the clothes were ruined and we are going home to England tomorrow so wouldn’t have time to do this.
The manager offer to do nothing apart from move tables and get another meal to which we declined because we were burnt and had pasta and tomato sauce all over us.
The manageress was rude, abrupt and offered to do nothing to assist the situation. She also told us to shut up so we decided to leave quietly.
My parents own a vacation villa close to the Olive Garden and we recommend the resteraunt to guests but we will not be doing this any longer. We have been to the resteraunt several times as we come every year and have had many nice meals in the past. We even talked to a Russian waitress called Yula who was very polite and had served us before.
I am very dissapointed at the service we received at the resteraunt as it ruined our clothes, ruined our last night of our vacation and we will not be returning to the Olive Garden.
My wife and I eat at three different locations, we always order a salad with Romaine lettuce instead of the Iceburg lettuce. We never complain at the table,but almost every time the salad is all cores and very little if any green lettuce.Iknow it comes in a bag when you get it,and already chopped into pieces.I also buy Romaine lettuce at stores to make salads at home a nd it never comes all cores,like what you serve.We have allways said Olive Garden is one of our favorite places to eat,but with these salads,we are looking for a new favorite place to eat.I am 65 and my wife is 68,and we eat most of our meals out.
Don’t order take-out without checking it. I ordered a trout dish that was supposed to be made with pasta and broccoli in tomato sauce. All I got was the trout – no pasta. My salad came in a small white box that was taped up, it looked kid-sized. Over $28 for a meal that when I got home I actually had to cook something since half of it was missing.
Olive Garden in Springfield, PA. We went into the restaurant and were seated within 5 minutes. We got to out table and it was still completely dirty and still had dirty wine glasses. We waited 15 minutes and we’re not acknowledged by anyone. We walked out of the restaurant and enjoyed a meal at Outback Steakhouse.
Olive Garden in Springfield, PA. We went into the restaurant and were seated within 5 minutes. We got to out table and it was still completely dirty and still had dirty wine glasses. We waited 15 minutes and we’re not acknowledged by anyone. We walked out of the restaurant and enjoyed a meal at Outback Steakhouse.
I went to an olive garden in Tulsa Oklahoma and had a horrible experience and gave a review to reflect my experience. So the DM calls me back and wants me to give Olive Garden another try. She says she will send a gift card to show appreciation and to come back (bc at that was my first and last time visiting Olive Garden). I said no at first however she insisted. THAT WAS THREE WEEKS AGO AND STILL NOTHING. I guess she called just to say she followed up not meaning nothing that she said.
I just wanted to write about if maybe you would bring back the “Marshmallow Martini”back. I really enjoy it every single time I go to Olive Garden.
I FILED A COMPLAINT WHEN I DID THE CUSTOMER SURVEY OVER 10 DAYS AGO BUT HAVE NOT RECIEVED A RESPONSE. WE DINED AT OLIVE GARDEN O 6/27/14 FOR OUR WEDDING ANNIVERARY. THE WAITRESS WAS GREAT, BUT THE SHRIMP MEZZALUNA CAME OUT COLD AND VERY DRY. HUGE DISSAPOINTMENT SINCE THIS WAS MY WIFES FIRST CHOICE FOR DINNER TO CLEBRATE OUR 27TH WEDDING ANNIVERARY.WE AKED FOR MORE SAUCE TO COAT THE DISH BUT THAT CAME 10 MINUTES LATER. THE ENTREE WAS COMPLETELY COLD BY THEN. ALTHOUGH THERE WAS A MALE MANAGER STOPPING AT TABLES,ALTHOUGH WE COULD NOT GET HIS ATTENTION.WE ENJOY THE OLIVE GARDEN BUT WERE VERY DISATIFIED WITH THIS VISIT.STILL WAITNG FOR A RESPONSE FROM THE COMPLAINT I FILED WITH SURVEY.HOPE THIS GETS TO THE PROPER DEPT. FOR SOMEONE TO ADDRESS THIS ISSUE. WE ARE GOINT DINE IN PGH MILLS AGAIN ON 7/11/14, TO CELEBRATE OUR ANNIVERSARY AGAIN.HOPEFULLY IT WILL BE A BETTER DINING EXPERIENCE SINCE WE ARE TAKING OUR 4 IN LAWS TO CELEBRATE WITH US. THANK YOU.
Saturday July 5th, we were looking to get some food, and a beer.
My ex, her brother and I usually just do a cocktail, or maybe the bar at Longhorn, and let the server ‘handle’ us.
This day my brother in law, he wanted Olive Garden.
Now, I am a professional offshore chef, I am pretty spoiled out there, so I don’t do a lot of corporate restaurants, excepting the times I spend with these two individuals. Olive Garden had been off my list for years as a place I would eat (I am based in New Orleans, so you can understand, hell gas stations in Louisiana have GREAT food !), but followed them in, not expecting great food.
Hell, I was wrong. Gotta give credit where it’s due.
First, I should say that my ex was with a corporate chain for 25 years, received EVERY award possible, hit every number, and retired a successful, and very respected general manager. Her brother worked in food service, and I have 30 years in rest. mgmt, I have line cooked, trained hundreds as a corporate trainer, and started serving at seven as an oyster shucker. We are not hard to please, but we’ve been around the block.
We were greeted kindly as we entered, and proceeded to the bar.
The barkeep was friendly, dressed appropriate, and seemed to be kinda happy, though he had few guests in the bar area.
He snapped us up beers quickly, poured them in frozen mugs and offered us time to check out the menu, being sure we were not already prepared to order an appetizer. Slick, I could tell he knew we were no nonsense, but his approach to the asking of our wanting an appetizer, I will remember and pass on. He should be commended as a good salesman, most would let the app go, but knocking on the door brings a better ticket average, and he did well, but we did not order.
He told us of the two for 25$, that we did go for, opting to take one home, and he said he’d hold the take out plate, ’til we were nearing a finish to our visit.
The GM himself brought our plates. He too was amiable, and stuck around long enough to be appropriately sociable. Nice guy, and we are used to being served well, and are certainly used to managers hanging out with us, considering that at times two of us knew every manager in town, as contemporaries. So, he too was a good egg and should be commended.
The three of us had the shrimp mezzaluna, and it was very good.
Be aware, that I have written recipes, more than one ended up on a menu. The mezzaluna came out very good. I could scrutinize this dish further, but why ? It was tasty, and the shrimp was cooked perfect. I cannot tell ya how many times I have been served shrimp that was cooked too long, especially considering the scrawny size of the shrimp you and others use. Poor y’all, I get 80lbs.fresh shrimp a week, and they are fat and right off the boat !
So, a great meal they served us at the Youngerman Circle store, in Orange Park, Fl. The seventy-plus dollars was well spent.
Be sure, we enjoyed our server, and as said, the manager should get an attaboy all ’round.
We will be back.
My husband and I went to Olive Garden in West Watertown, NY yesterday at about 7pm. I ordered my favorite- an antipasto Bloody Mary; which usually comes with celery, onions, olives and pepperoni. Mine only came with a lime wedge, but I was still charged for the antipasto. Our dinners almost an hour to arrive and they weren’t even that busy! When my stuffed chicken Marsala arrived it barely had any sauce on it. The waiter was wonderful but we will never return to this OG!
Would like to know why the ladies that service the food do not were hair nets and would like to know if the cooks were hair nets because I work around food every day and we are required to were hair nets.I love cooken would like to be in the back with the chief watching him or her cooking the food is very good at the El Centro restaurant in ELCentro
Hi was just wanting to let you know about a bad experience we had at one of the twincities location in Minnesota. We had a family out which consisted of 13 people. It took 1 and a half hours to get our food and you could tell that half of the meals set under a heat lamp for about 20-25 minutes noodles where discolored and the sauces dried out. And with mine I ordered a steak with absolutely no pesto can with it all over the steak so I asked for a new one and it come back out approximately 5 minutes later and tasted like all they did was scraped it off and reheated. My family and I was not very impressed with our experience at this location. Thank you for your time. Jeremy Gillespie
I went to a new Olive Garden, and the only one, in Puerto Rico on Sunday, July 13, 2014 around 1:30pm. Sorry to say we had the very worst dining expectance during this visit. We were waiting outside of the restaurant for one hour and a half with an infant and a toddler in the party, in a little tent of 10’ x 10’, in the plenty hot/sunny day, when space were available at the reception area inside the restaurant. No water to offer to clients during the waiting time, and they not even offer any drink and/or appetizer from the menu.
When we finally were called inside, we expected that we were to be received at least with the glass of water, the salad and the bread took more than half hour to be served, we asked for two drinks a regular Margarita, and a regular mojito, they served a Italian Margarita (with sugar not salt) and the worst Mojito that I tried before. At the time to serve the food two of the five plates were not what we asked for it. At the check they over charge almost $20.00, because one of the wrong plates were change and they forgot to delete the original plate, I was already out of the area but because I was so upset with the service, I decided to return to the restaurant for a refund. Is also important to mention that the prices are very high in Puerto Rico compare with the US prices, by example Ravioli Di Portobello in PR $15.99, in US from $8.99 – 11.99; Shrimp Alfredo in PR 17.99, in US $16.49, Stake Gongonzola in PR $19.99 , in US from $16.49. FOR ME, I DON’T MIND PAY FOR A GOOD SERVICE AND GOOD FOOD.
Looks the employees were not well trained, the facilities were not ready for the opening, and this is very sad, because I used to go to Olive Garden in the United States all the time when I go on vacation which is every year and the service and food always was amazing. I know that they maybe need some time, but if your compare this opening to other food places (as Romanos, Chicken Factory, Famous Dave), this was the worst.
If this is the beginning, I don’t want to know about the future. Be a customer service oriented is the most important role in the business like this.. Beside the experiences with the food, the over charge, they really do not take time to make the waiting time more pleasant, I was prepare to wait not only one and a half hour, but not UNDER THE SUN
My daughter son in law and I dined at the olive garden in Hayward ca tonight 7-19-14. Our server was not all attentive to our wants or needs. We went without water for about 15 minutes and bread sticks too. No one even came to check on us within those 15 minutes. I asked that the manager come to our table. Hector the manager came to our table right away. I explained to him that I was not happy with the service and I’m a valued customer who dines at olive garden on a regular basis. Hector was very apologetic and went above and beyond to make sure I would return again Excellent customer service Hector.
Olive Garden you are lucky to have Hector and so are the guests. Great job Hector keep up the awesome work!
My family and I visited the Olive Garden in Grove City Saturday, July 26 at about 4:30. I have visited Olive Garden locations many times before and thought I knew what to expect. We were seated almost immediately and gave our waitress our drink orders. Our problems began when I was brought my beer and then had to ask for a glass and then wait an inappropriate length of time for it to be brought. We ordered and when our meals were delivered one meal had apparently been given to another table or otherwise lost and we had to wait for a new dish to be prepared and brought. I ordered the stuffed chicken Marsala and was first disappointed to find that it was not stuffed as advertised, but was a small chicken breast cut in half with a few teaspoons of bland sauce. Had the chicken been well seasoned and tender I could forget the bad service, but it was neither. It will be a long time before I return to an Olive Garden, if ever.
On my visit to Olive Garden #1576 last evening August 7th I ordered whole wheat pasta with oil and mozzarella cheese. Firstly there was practically no mozzarella cheese and it was only warm, not hot! I asked the waiter to rectify this and my meal was returned to me the same as I returned it.
Since the restaurant was very busy and noisy, I asked for the cheque and left.
I normally enjoy my experience at the Olive Garden but was most disappointed with this experience.
The amount I paid for this disappointed dinner with. my husband leaves me very unhappy with the entire episode.
I would like to hear from someone regarding this situation.
I HAVE BEEN A OLIVE GARDEN CUSTOMER FOR YEARS,AND WHEN SOMETHING DOESNT SEEM RIGHT I WILL COMPLAIN.THE GARLIC STICKS WHICH I HAD COMPLAINED ABOUT THAT DIDNT HAVE ANY GARLIC AND WERE NOT CRISPY ENOUGH,TO MY SURPRISE THEY ARE NOW EXCELLENT.HOWEVER YESTERDAY I ORDERED 2 MEATBALLS WITH MY FETTICUNE,THEY WERE A LITTLE BIGGER THEN A GOLF BALL,AND WERE $2 EACH.THEY USED TO GIVE YOU ONE BIG MEATBALL THE SIZE OF A BASE BALL.AND WERE NOT $2.I ALWAYS SAID THEY MADE THE BEST MEATBALLS,BUT FOR $2 EACH,NO LONGER WORTH IT?PLEASE ADDRESS THIS .THANK YOU.
We hadn’t been to Olive Garden for a couple years because of food quality and service. So with the push on advertising on TV we decided to give them another try. What a mistake. The service was below par, and the food was so bad we left more then half of our meals. The waitress never asked how our food was or if we wanted to have a box to take home what was left. That reassured me we had made a mistake going back to Olive Garden. This was the one in Novi Michigan at the Town Center.
Had dinner last night in Coral Springs woke up this morning with diarrhea and vomiting the meal I ate. My Husband had something else and he is fine. I had pasta with Alfredo sauce and a side of sausage meatballs.
I will not eat there again.
we love to eat olive garden but we had a horrible experience after 9 years. the waiter was very rude .the food tasted horrible and the order was not right plus when the bill came it was all wrong. the manager also did not understand our concern.
Went to a Olive Garden in myrtle beach sc food and service was great and the staff went out of there way to accommodate me especially a elder Hispanic gentleman who went out of his way to help me to my table. The only suggestion I can make is for the handicapped parking spaces to be closer to the front door and the handicapped ramp to be closer to the front door.
My wife and I went into our local Olive Garden on Sunday to have dinner. We ordered the by one take one home items. I was disappointed on the limited take one menu options. Then after ordering my wife decided before the end of our meal to switch her take home dinner to one of the other option available on the take home menu. Our server told her she would not be able to swith as the order had already been processed. When we received out take home dishes it looked like they we just taken out of a frige, why couldn’t they have just taken out the other optional dinner my wife ordered. This is not what I call good customer service, I’m an Engineer for Boeing Development Center in Washington good thing we don’t treat our customers in this manner. I used to like going to Olive Garden like may look for other options. Thanks For Listening Michael.
Olive Garden Restaurant
Sept. 12, 2014
To Whom It May Concern:
I have been in Olive Garden store for over twenty years. I have seen such changed in our kitchen line. Observing the works is usual, but not when it comes to preparing food for customers. Cutting hours of people from production was not a good idea, since people could tastes the difference of food.
If only being solve, market would be back to where it was then. ‘Marination’ of food leaves it palatable. Today, quick steps are being done without the concern of people outside the kitchen. If cutting of hours from those people who did ‘marination’ were more important than the taste of food served,then be it. “Peace!”
My husband and I went to Olive Garden at 1560 4101 Towne Center Blvd Bowie, MD 20716 on Sept. 11, 2014 and we were very disappointed with the services, cleanliness and the food. Our napkins were already used and the table was greasy. The fettuccine Alfredo was just awful. The pasta was all stuck to each other and ends of it were dried out. Joshua H was our server and he looked like he did not like his job. We got the salad but forks didn’t arrive, the main course came a couple of minutes after the salad which frustrated us because we weren’t done with the salad yet and we felt rushed. The bill came when we started to eat the main course, again making us feel rushed. Everybody in our family loves Olive Garden. We always choose to eat at Olive Garden where ever we go. This is the first time we left an Olive Garden Restaurant feeling so disappointed.
The breadsticks are a total WASTE – they’re like dog biscuits – the cheapest fast food sticks ever – without dipping sauce they would be tossed – a few slices of REAL ITALIAN BREAD would be so classic – but to call those dog treats ITALIAN is insane – START with some real Italian bread fresh from the oven with a plate of seasoned olive oil & watch the line grow – PLUS why not add a bread bowl with a delicious bisque (Wal-Mart sells a ready to eat tomato bisque for $3 AND they sell tartine bread that makes a better meal than anything at Olive Garden with those dog sticks – seriously take a look at your menu offerings & add some real ITALIAN flavor – people today know what real ITALIAN cooking is – time to make it happen at Olive Garden – the salad would be great with choice of dressing or at least dressing on the side – that 5-gallon-bucket dressing is so dreary & oily – get some nice crumbled cheeses with MARINATED olives or just about anything other than those 5-GALLON-BUCKET CANNED olives – puh-leeze – let Gordon Ramsey evaluate your menu – you NEED his help to save your failing menu – after all a restaurant is where we go to get real cooking – not canned or mass produced dog sticks we can get at the discount bread store – I’d go there again if they had real bread & real ingredients with red sauces that had flavor – but that 5-gallon-bucket canned tomato sauce is so tasteless – so what’s left – cheese sauce made without cheese – WHY would anyone go back for more of the same???
I was just reading how corporate was going to fix sliding profits. I was wandering if you ever listen to customer feedback. Back in a day when Olive Gardens first hit the market, the restaurants were well sought after. I visited at least once a month. Most recently I thought spaghetti would be good for dinner. Just plain meat sauce spaghetti. This selection was not available. So I tried one of the selections available. As with our few hardly never visits, I was disappointed. My wife and I have avoided Olive garden for dinning for years now. We complained to ourselves and spread news to others but should have all along been telling Olive Garden of experiences. That is how you fix things. To be honest my wife and I find the Olive Gardens food to salty to taste. We can salt our food to our own taste at the table. The unpleasant taste starts at the beginning with the salad and the breadsticks and continues through the entre. Olive Garden may not have heard this complaint before but I’m letting you know that this has been our only complaint and the reason why we do come to Olive Garden. Try fixing this, that should be easy. Let me know and I will come back.
Waiting in lobby for 15′ when you see half of the tables were empty, several customers were sat in front of us, going to ask for how long we have to wait and the girl is looking at us surprised and asking if someone helped us. So unprofessional those teenagers, it was supposed to be a happy day for a birthday and it transformed into a ruin. Shame on u, long hair girl, you know who you are
I went to Olive Garden in Lake Oswego, OR for their buy one, get one promo as advertised for $12.99. At the restaurant they showed a base price of $13.99 for the basic spaghetti. All other dishes were extra, some up to $4 more! The advertisement on our table also said that unlimited soup or salad was included but we were charged $2 extra for the salad. I ordered spaghetti for my 8 year old daughter who had a kids menu in front of her and they charged us for a full size adult entree. I replied to the survey from my receipt about my experience and never heard back from anyone. Will not be back to Olive Garden for a long time!
YOU GUYS MAKE ME SICK!
YOUR RESTAURANT ALARM WENT OFF FOR EIGHT hours disrupting the bend Oregon community within 2 mile radius!
Get IT TOGETHER!
I’m totally disappoined with ur restaurant. We went to the restaurant and they told us to wait abt 20 minutes but we waited 2 1/2 hours for our seat anf we left from thete and we talk to the manager but he was rude with us so i dont what kind of service is this and this is the last time im going to ur restaurant.
A group of us went to the Olive Garden in Whittier around 4:00. We had a couple of glasses of wine and or beer while chatting and having our salad. The GM came over to our table for no apparent reason to say they could not serve us anymore alcohol for no apparent reason. It was totally uncalled for as we were not intoxicated or loud in any way. Subsequently, we paid our tab and cancelled our meals. I know people that have run up a $200 tab in the bar and never been refused. This was absolutely the most ridiculous use of a manager’s time. She could use her time more wisely in training her servers!
I just wanna let someone know that while taking my granddaughter to Iowa city hospital for appt we went to Olive Garden in corraville Iowa, I have to say the greeter was wonderful, the waitress not so good, we ordered soup and salad and sides of spaghetti , we waited and waited and finally we get our salad which was not real cold our soup was Luke warm and we watched as other quests were served there food as we waited and waited, not sure if we was forgot about or what happened , when we wanted our second bowl of soup it was a long wait also, we go to Olive Garden in davenport Iowa and have never had this happen, they bring our salad and breadsticks and drinks and then our soup, thank you for listening but that was the worst $50.00 I ever spent on Olive Garden , Judy Spaulding 525 21 avenue rock island I’ll 61201. Have a blessed day
I was in Wausau olive garden sat for 15 mins no service …4 people at counter saying hi to people when u come in???? But I couldn’t get service got up and left ate at Fazoli’s !!!! Dont no if ill go back to that olive garden again !!!!! This has happen more than once to me and my family there!!!!!!
If you want to improve your customer base, you need to prepare the same kind of menu that Macaroni Grill has. That is to say, recipes that are in fact genuine Northern and Southern Italian dishes. The ersatz garbage you are passing off as Italian cuisine is not just bad, it is insulting. Italian cooking is simple, it isn’t gluey sauces, that are flavorless, overly garlicky, nor looking like something that came out of a fast food place. For the same money you could have pasta bolognese, lasagna verde, chicken piccata, veal piccata, seafood pastas that are cheap, easy to prepare, and would totally change the way you get clientele. You have people in your offices who don’t know Italian cooking from a hole in the wall. Americans want quality and will pay for it. contact me and let me redo your menue, recipes, and see what sort of difference it makes.
If you want to improve your customer base, you need to prepare the same kind of menu that Macaroni Grill has. That is to say, recipes that are in fact genuine Northern and Southern Italian dishes. The ersatz garbage you are passing off as Italian cuisine is not just bad, it is insulting. Italian cooking is simple, it isn’t gluey sauces, that are flavorless, overly garlicky, nor looking like something that came out of a fast food place. For the same money you could have pasta bolognese, lasagna verde, chicken piccata, veal piccata, seafood pastas that are cheap, easy to prepare, and would totally change the way you get clientele. You have people in your offices who don’t know Italian cooking from a hole in the wall. Americans want quality and will pay for it. contact me and let me redo your menue, recipes, and see what sort of difference it makes.
My mother took me and my wife to dinner at the olive graden in casa grande az. The service was slow and horrible. I ordered the all you can eat pasta with all you can eat chicken fritta. It took me asking 3 different waiters and 40 minutes later to get one refill my order! Not once did any management come check on us or any tables near us. I would think they would considering our group had 8 people and the other tables had about the same amount of people in their party. We spent over $ 100.00 for horrific service very disappointed.
Also it was our anniversary dinner thank olive graden for the horrible dinner
What happened to my original post
I want to commend Manager Melissa at the Wendover location in Greensboro,NC.
My family was dissatisfied with our server who we felt was impatient and somewhat rude. I ask to speak to the Manager. Melissa was professional and very customer friendly. She resolved our problem with the ease of a seasoned leader. I like to give credit where credit is due and Melissa definitely deserves our thanks.
I have made this complaint numerous times at different locations and still management doesn’t get it. Your waitresses should have their hair pulled back tight and in a bun. Was in your tyngsboro, MA location two days ago for lunch and again our waitress has the tray on her shoulder with her hair hanging down in my plate. Totally disgusting. Happens at every Olive Garden I have been in. I always let management know, but they do nothing. Its a shame because I have always enjoyed your soup and salad, but will never go back. I have let the board of health know, but still olive garden does not comply. We left the restaurant and ate at Carrabas. Very good meal and their wait staff has their hair pulled back and they do not carry the trays on their shoulders.
The soup and salad are very bland and have little to no protein. Canned soup from Campbell’s is better than yours and the salad is nothing more than iceberg lettuce, a couple olives and one or two slices of tomato. The bread sticks are not healthy either.
Sorry to say but worst experience in the westspringfield location in Massachusetts’s.Host for lunch hours smelled like marijuana that was a total disgust for me.host playing on cellphones instead of greeting the customer right away. Reported my concerns to the management and they didn’t do anything.Never again will I eat at that location.Maybe you should drug test your employees so they don’t go into work smelling like a drug….
A fellow state worker & myself had lunch today at Olive Garden in Dover, DE. Our waitress asked if we would like some dips with our bread. We ordered 2 dips and were not told that they cost $3.50 per dip. We bought ordered salad and water. Our bill came to $34.00 which included a generous dip. After we payed our bill, I decided to speak with the restaurant manager & said we should have been informed that the dips were additional. She apologized and said that they are trying to push the dips and would let the waitress know that she should inform customers about the added cost of the dips. We would not have ordered the dips if we knew they were for an additonal cost.
I am 6 months pregnant and my husband and I decided to treat ourselves out to dinner in Lancaster Pennsylvania. We ordered our favorite seafood Alfredo and it arrived undercooked – the shrimp was cooked so fast it was stil cold in the middle.
The manager came to the table and ARGUED with me that it was cooked, after I told him that being pregnant, I cannot take a risk of eating undercooked food. This manager needs more soft skill training and how rude and arrogent of him to argue with a customer – a pregnant one at that.
We were not offered a dessert, gift card or anything to compensate for or experience. Only that they would prepare them again. Why would I want the same incompetent chef making more food for us?
Someone from the corporate office needs to contact us to make this right. They are lucky I didn’t walk out without paying our bill.
We dined at the Olive Garden on Sunrise Highway, Valley Stream, NY. I had to extend Kudo’s to TRAVIS who was our server. He gave new meaning to customer service in a most excellent way.
My husband, daughter, granddaughter and I participated in the Veterans Day free meal at Olive Garden in Augusta, GA on November 11, 2014. I felt that the service was not heartfelt. I was treated as though we were there just for a free meal. My husband ordered from the Veterans menu and I ordered my usual, the trio combo and my daughter as well. We both love calamari which we first experienced in Rota Spain, where we were stationed. The calamari looked and tasted like it was thawed quickly and cooked fast. The server checked on us maybe 2 times and proceeded to bring the check without asking if we wanted anything else. My husband only had 1 small bowl of soup and and wanted another but felt a little awkward when we were given the check. My biggest problem is that our server never verified military ID cards and assumed that my husband was the vet and mentioned that she subtracted his meal from the check for Veterans Day. Together, my husband AND I have a total of 43 1/2 years of service. Not nice. Blanche United States Navy, Retired
Please have someone contact me ref to poor service and cold food.
Recently November 16,2014,my family and I went to the Olive Garden, McIntyre Center,P gh, 15237.The service could not have been better but the food could have. The soup was cool, and the triple platters were not good at all.The lasagne was mushy,the chicen parm. was tough and the fettucini alfrdo was all dried out.Thank good the waitress,soup&bread sticks helped but didn’t save the meal.I’m very disappointed in your store.
A group of us (13 couples – all senior citizens) ate at The Olive Garden in Hickory, NC yesterday evening. Managing and pleasing 26 old folks is no easy task, but Delora, assisted by Kayla and the entire staff made our visit a real delight. We eat out together monthly but undoubtedly this is our favorite restaurant. We always feel catered to and leave with happy memories. And to top it off, the food is just delicious!
Tonight’s Friday night visit in Waterbury, CT (table #1, 7pm). We had a nice waitress but waited a long time for bread/salad. We got our salad and the tomoatoes were spoiled. They were mush and some were even GREEN…not ripe! We got our meals. My husbands was so little pasta! We ordered 70 gift cards and DIDN’T get a free meal or a gift card for ourselves??????? This is one heck of a purchase at $50 each card! Very unhappy.
Went to Olive Garden in Livonia MI on Sunday Dec 7, 2014. Not a good experience. My husband ordered a pizza but when it was delivered it did not have the items he ordered on it. The waitress said she would have them make a new one. My son and I ate our dinner and the pizza still was not brought to the table. The waitress said she would check on it, the pizza arrived 20 minutes after we were done with our meal. It was burned, the crust was black. Why would you even serve something like that. He waid he didn’t want it and take it off the bill. The waitress said she would have them make another, why would we want to wait another 20 minutes or so.
The manager never came to apoligize or offer a coupon or something for another time. We left and stopped at a fast food restaurant on the way home so my husband could have something to eat for dinner.
A most disappointing Sunday afternoon for the whole family.
We will not be returning to any Olive Garden again.
i call to place an order. the person who answered the phone rudely told me to hold and never got back to me. it was on DEc 11th 2014 @ 645pm. Check which staff of yours was on duty to answer calls. CUZZZZ she was rude!!!!!!!!!!!!!!
We go to the Olive Garden Restaurant in Manahawkin, NJ quite frequently. One of the managers there whose name is Viviana is so welcoming and so friendly. She makes herself very visible to the customers and stops by the tables to ask her guests if everything is alright and how they are enjoying their meal. She always looks like she just walked out of a magazine because she is so well groomed. We go to that restaurant because she makes us feel like we are being welcomed home. She is an asset to your company.
So sorry you took Scilian Scampi Fritta off the menu.
Please put back on as a appetizer.
I dined at the Olive Garden in Toms River NJ, we left a cell phone and contacted the restaurant.
The manager and his staff went out of their way to hav ethe phoen returned, it was above and beyond. Service as it should be. GREAT JOB Toms River Hooer Avenue
Absolutely the worst experience That I have ever encountered at the Horseheads, NYS facility. How do you EVER run out of ingrediants for any of your dishes. POOR MANAGEMENT!!!
Someone should have to explain this problem and not the waitress.
Management/Corporate wake up!!!
I dined at Olive Garden on 76th and Cicero in Chicago. I ordered a medium well Filet Mignon and it was completely over cooked. I then advised the manager that I wasn’t pleased with the steak because it was overcooked. At that time I reordered another steak “medium well”. The waitress then brought another steak which happen to be prepared the exact same way “overcooked”. I then informed her that wasn’t not pleased with the steak a second time because it was not medium well as requested. The waitress then became a bit rude and stated “So you mean to tell me that isn’t medium well”. I then advised her that a medium will steak would not be dried out and will have a little pink in the center. The waitress then advised me that there was pink on the outside edges, which didn’t make since to me. I then informed her that when preparing a steak it cooks from the outside to the inside and the center of the steak will be the last to cook. I think that statement got her upset so she rudely stated ” I’m not trying to argue with you. I’m just telling you how it is”. I then requested to speak to a manager she then stated “that’s fine” and proceeded to to get a manager.
After waiting about 20 minutes the manager then came. I then explained the situation to the manager and he apologized and stated “She will be reprimanded accordingly”. After the complain the waitress returned to the table with the bill, without even apologized for the services received. I then paid the bill and left the restaurant very unsatisfied with the services and resolution from the manager.
This situation left me feeling extremely disrespected and I felt as if my business was not appreciate at Olive Garden. I feel like it was very unprofessional for the waitress to get upset or go back and forth with me about the steak being prepared correctly. The professional way for her to handle that was to simply apologize and offer another steak or something else. I also felt as if the manager didn’t handle the situation correctly. I think that as a courtesy for my inconvenience of having to send my food back twice she should have offered me a free meal “on the house” or he could have provided me with some type of company coupons. I feel this situation was handled completely unprofessional and will no longer provide business to Olive Garden until I feel compensated.
I’m not real happy with Olive Garden right now. I was give 2 gift cards of $25.00 each. Didn’t feel like going out to eat so my daughter and I ordered food to be picked up. Food was horrible but you don’t realize that until you get it home, and the restaurant is only 10 minutes away. The food was cold and horrible. I ordered eggplant parmesan and the eggplant you could have read the newspaper thru it, plus there was no sauce or cheese on it, side order was pasta and it had about 1 tablespoon of sauce on it; ordered pasta fagoli soup and ended up with minestrone, which I don’t like, also, my daughter’s food was horrible. What is wrong with Olive Garden. The food is delicious when you go in to eat but this was my first and last take out. I’m 80 years old and I feel like I wasted my gift certificates. Very disappointed.
We are at your restaurant today. It was for dinner. I have eaten there many times and have always been happy. This was not the case tonight. The server told us unless we ordered from the main menu we could not have salad. She said the manager watched how much lettuce went to the table. What happened to endless salad and bread sticks. Bread Sticks by the way were hard and we got one per person. The menu is expensive and we were expecting bread and salad. The food was mediocre. Not up to what we have had. The atmosphere was strained. No happy servers and no music. The service was also slow. I never have had to ask for salad. I do not eat a lot and sometimes I order an appetizer for my dinner. This is the case this time. I was told I could not have any salad unless I paid extra. So in other words the others could eat it but I could not. Never in my experience have I been so upset. Shane in who ever is managing the so Lamar Austin Texas location. The bread sticks were hard. Like left over. Not fresh. We got one per person. There were 6 of us. We had to ask for more. There was a general uptight attitude by the wait staff. I doubt seriously we will go back. What a shame. We had a person with us that had not been to the place before. We told him it was great. How embarrassed we were. High bill. Bad food and not good service. Maybe someone should check on the management at this location
I went to Olive Garden tonight Jan.3 to eat dinner with my husband. I ordered meat sauce and spaghetti and Roy ordered chicken with rosemary. My husband asked for salad and I ordered the pasta fragolie. My husbands salad came imediately and my soup came about 30 minutes later. My husband was finished eating and I stopped the waiter to ask what the problem was.When our dinner arrived The meat sauce on my pasta was meatless nothing but tomatoes.I mentioned it to the waiter. The pasta was so bad I couldn’t eat it. Olive garden is of my list for favorite places to eat.They need to fix their meat sauce with some meat ,to charge people for that was riduculous.
I place a order to go and when I arrived I waited patiently for twenty minutes and the bartender never acknowledged me. Twenty minutes later another custmers comes in and she greated this customer and began to wait on her. I kindly pick my keys up and left. Take it the bartender is watching me the whole time. To go customer should be given the same type of customer service.
We were at the Olive Garden St.George Utah on 12/29/2014 the address was East 170 South . Store # 1725. check # 51774 table 204. I was with my family of 7 . My oldest daughter ordered Kids Chicken Fingers for my Grandson who is at the age of 2. I cant thank my daughter enough for cutting into the chicken fingers before giving them to my grandson . They were PINK in the middle and not cooked . If she would have fed them to him he would have been hospitalize for food poisoning!!!So when the chicken meat was shown to our waitress she took one look and then apologized 20 minutes later the Manager came and offered to bring out another meal which also the waitress did offer that to but we were afraid to feed him the chicken fingers due to the fear of it would be under cooked . So when i got my bill they took off $5.69.for the kids meal that was it!!!. I can PDF you the receipt if necessary dont feel this was at all dealt fairly. Waiting for your reply . Joseph A. Carl
Not a great experience last Thursday. The new Bruchetta appetizer is far from being as good as the original. Wasted $8 on it. My food was lukewarm and the chicken in the Chicken Carbonarra was tough, stringy, and impossible to cut. I’ve eaten at Olive Garden many times and was surprized things were not up to par. The waitress replaced my dinner with fresh and hot but watching everyone else eat while I waited for my food to come was less than enjoyable. When I pay over $70 on food for three and it’s poor quality I get very disgusted. Hopefully you’ll go back to good Bruschetta and my next experience will reflect the price I pay.
Not a great experience last Thursday. The new Bruchetta appetizer is far from being as good as the original. Wasted $8 on it. My food was lukewarm and the chicken in the Chicken Carbonarra was tough, stringy, and impossible to cut. I’ve eaten at Olive Garden many times and was surprized things were not up to par. The waitress replaced my dinner with fresh and hot but watching everyone else eat while I waited for my food to come was less than enjoyable. When I pay over $70 on food for three and it’s poor quality I get very disgusted. Hopefully you’ll go back to good Bruschetta and my next experience will reflect the price I pay.
Not a great experience last Thursday. The new Bruchetta appetizer is far from being as good as the original. Wasted $8 on it. My food was lukewarm and the chicken in the Chicken Carbonarra was tough, stringy, and impossible to cut. I’ve eaten at Olive Garden many times and was surprized things were not up to par. The waitress replaced my dinner with fresh and hot but watching everyone else eat while I waited for my food to come was less than enjoyable. When I pay over $70 on food for three and it’s poor quality I get very disgusted. Hopefully you’ll go back to good Bruschetta and my next experience will reflect the price I pay.
I like to share how my experience was from one of the Olive garden (Tracy West Valley Mall 3140 Naglee Road, Tracy Ca 95304 Phone 208 835 9926). I went with my daughter on 01/18/2015 for lunch as my daughter loves their alfredo sauce. One of the girl at front desk who technically suppose to greet the guests but was very off , rude and did not even say hello feels like I was eating their for free. Thought it was over but after our meal the I forgot to take my debit card and left in the restaurant. When I went to gas station I realized I forgot to take my debit card with me and left in the resultant. I immediately call the restaurant and talk to the manager, she was very impolite and rude to me and said our staff is fully trained if you would have left the card in restaurant they would have brought to me(manager). I said is it ok if I come to restaurant and check if it is still on the table or floor she said you can but I am pretty sure we do not have it but you can give me your phone number. So I did give her my info and went to restaurant and guess what the same girl( untrained who does not know how to greet guest) was still there she asked me to wait and then I found the server who was waiting on me he had my debit card in his pocket. He kept instead of bringing to manager it was more than 35 mins and he did not give to manager. I talked to the manager, this time I talked to Male manager he just did not want to listen my complain. I was not upset on waiter but I was more unhappy because this girl who treated me unwanted and first time when I got there she thought she is giving us free food. I purposely did not mention the name of the crew because people should rectify their mistakes and be better person.
Suggestion for olive garden:Try to hire those people who are pleasant and nice and train your mangers to have better management skill. I have promise my self and told my family and friends not to go to olive garden any more.
My husband and I have always enjoyed dining at Olive Garden. One of our favorite things is the unlimited salad and bread sticks. We always request two bowls of salad to be served before our meal
In the past our server has always been very cooperative and made sure we got exactly what we requested
Our server today stated he had to put our order in immediately and there was no guarantee we would get our second salad before the food was ready. He brought one bowl of salad and were ready for our second bowl when he brought our food.
Since one of the reasons for dining at OG is unlimited salad I found this unacceptable. Will not be dining at this OG again anytime soon.
I am very disappointed by the restaurant’s portions and the prices. For the amount f money I spent for two of us, with no wine or any other drink was ridiculously high. The waitress asked if we would like a dip with the bread sticks, the charge was almost $4.0 for the stupid little Alfrado sauce small plate. I was never told that there is a charge nor it was mentioned anywhere on the menu??
This is a very deceiving practices.
I visited Olive Garden on Jan.24th,the next day was my Birthday, could not find my coupon but the Manager Mr London (at the Northridge location in California ),was so nice to honor the coupon anyway! He was so great !He went out of his way to make our visit pleasent,. Thank you so much!
FYI-Please note that the $6.00 off 2 dinner entree’s which people are getting emailed to them(or any other amount of coupon from a newspaper) cannot be used by more than one couple at a table. It doesn’t matter if you are paying your checks separately and if each couple has their own coupon. We were told that this is a new policy at Olive Garden and this policy is not stated on the coupon. There is so much competition out there for everyone to choose from, this is not a good policy to practice!
This Olive Garden: Loop 12, 1 block west of I-35 at 10280 E
. Technology Blvd in Dallas, TX SUCKS. Thats really all I have to say.
We went to the Olive Garden in Peoria Illinois we had the Northern feast it was so very good we went there again hoping to get it again and they had already taken it of the menu. Please bring it back so we can enjoy it again we eat there a lot the food is so good.
My wife and I are regular customers of olive garden. This afternoon at 2;50 PM WE VISITED THE olive garden in Jackson tn we eat there often. We were asked how many. There was no line. 1 single was waiting. we were told someone would seat us. 4 more couples came in. were told the same thing. at 3:15 one of the couples left. We had no more contact with the staff and we left shortly thereafter. I will not say I want eat at olive garden again but I will say it will be awhile. very disappointed in the concern for the customer from the staff. James Turner
if you want post a comment then why have a spot. my post is only to help improve a situation that is hurting the olive garden name
I went to my hometown in Indianapolis Indiana Olive garden first I have eaten pretty much the same thing for years there the eggplant parm and tonight was so disappointed to find that they changed it what the heck the Mgr did ask how I liked it and I got to tell him left the peel on different crust and less res marinara did not like just wanted you to know will not order that again and about the changing of the decor seating is horrible even in the waiting area I loved the fact that my favorite italain place that was warm cozyy and family welcoming has turned into a dark small space cafeteria type place looks cheap not rich and a place I loved to go with my big family relax have fun great food what were you thinking/ I have to say that the only thing that was good the server was great and the manager seemed to care I just felt you needed to know that I will probably be looking fora new place and so will my friends and family so sorry. Thanks for reading.
Yesterday, my wife and I each ordered an identical vegan dinner at your Medford, OR establishment. Upon a later review of the itemized receipt, there was a charge of $1.99 for broccoli on each meal. The meals did not have broccoli. The omission of the broccoli does not correspond with the charge of 2 x $1.99, or $3.98. Aside for the meal being bland, tasteless, and insipid, the charge for items not provided shows mismanagement on the staff and a determination on our part never to frequent your establishments. And, of course, the event certainly provide fodder for many priceless future conversations with family members, friends and associates. Ray Richard’
To whom it may concern,
My husband and I just dined at your restaurant in Palm Coast. What is with all the salt in your food? Perhaps, it is time for the food industry to look at the consumer’s health, rather than the bottom line. We will choose an alternative in the future.
Short and sweet, I ordered soup and salad I only got the salad. I know it is not a big ticket idem but I wanted the soup. By the time I said anything I wasn’t hungry anymore. I told the
server the S&S is still on my check, the Server removed it. Very good and sweet Server I don’t know what happened. I will never go to that Olive Garden again for sure.
Not one to issue a complaint, but cannot let this go any further. Picked up out take out order this evening as we do at least once a week from the Alvin, TX location. When I asked the young lady to verify my order, I get the big sigh which was uncalled for. The reason that I asked for the order to be checked is due to two of our last three orders are missing portions. It used to be, the hostess checked our order without asking but now it is take our money give us the bag and move on. When I made mention of the previous missing orders, not an apology or anything. If you, Olive Garden, think you are the only game in town, well you are woefully mistaken. T. Jones
We visited store # 1326 in Myrtle Beach SC. The wine selected off the menu was not available so we selected the second wine at a higher cost but it was not available either. The third wine chosen was available at an even higher cost. In a case like this which is probably rare, the customer should not be expected to pay the higher cost when the wine requested from the menu is not available.
Stuffed Chicken Marsala. I have ordered it many times but this time I am sorry I did. First a paper label was in my sauce. Server said it was from the container she opened to pour the sauce on! I thought the sauce was made right there! Then, something as I was chewing I bit into something hard and inedible. Turned out to be a piece of wood. NOT A TOOTHPICK! And, for a $17.00 chicken entree,why on earth would it be okay to serve canned mushrooms! YUCK! When I questioned the manager about this his reply was “half are fresh and half are canned! Seriously!??? He initially was going to take off my entree and only charge me for the salad. I had a saucerful of salad. $6.95!!! Are you kidding me? What a joke. Server was nice and accommodating and manager was there to attend to complaint. My husband had salmon…overdone. We will not be back.
RE: Dining experience at Olive Garden Waterford CT 3/20/2015
Table 412 2 Guests Server:Nicole C
My wife and I enjoy dining at Olive Garden and have always found the customer service to be acceptable, even commendable, regardless of time of day or time of season. Last evening however, on what appeared to be a normal or lighter than normal ( customers) Friday evening, we were lost in the shuffle so to speak- not ignored, but forgotten. Our server was prompt to take our order and offer a complimentary taste of wine. We ordered an appetizer, and an entrée with salad. The appetizer came and as we enjoyed the calamari and waited for our salads, we observed our server wait on the surrounding tables. A couple and their teen age son came in and sat at a booth nearby. Time passed and my wife mentioned ” they got their salad already ( after their appetizer) did she forget us? I joked that maybe they knew someone and that perhaps it would come with our entrée. It did not. Our entrees arrived and we remarked to the other server that we had not received our salad yet. She remarked that she would inform our serer Nicole. Nicole arrived with the salad in relatively short order and apologized saying it was her fault and her mistake. Dinner was fine and as per usual, we were unable to finish. At that time our server brought the bill and carry out boxes. Good customer service revolves on attention to the little things and a pleasant demeanor. I watched as a different server put diners left overs in several carry out boxes and placed the items into an Olive Garden bag to be taken home. Excellent service. We put our remaining food into the boxes provided, remarked to each other about the lack of a bag and paid the bill. As we left, boxes in hand, I stopped by the front end and asked for a bag which was produced with a smile. My long point is that once poor customer service is acknowledged by an employee , the remainder of the interactive experience for that group of diners would in most cases be spot on, if not over the top. When neither is the case as in our dining experience, it is noticeable. In the food industry, facility, quality of product and customer service determines success or demise for an individual restaurant or good / poor PR for a franchise. On this night, at this location, with this server, we had a bad experience. This will not keep us from patronizing Olive Garden in the future, however, as a patron, I believe that without informing you, such laxity can flourish and negatively impact your fine reputation.
I was in Jacksonville Florida traveling through, I stop at your location on Phillips Highway by a mall. We were greeted by store manager Trish was here name , She greeted and seated us in the most excellent and warm way. Our young server “Liz” was outstand as well. Good service , taking care of everthing we could need .
Trish the manager and Liz were both outstanding I felt you should know this . Please fill free to email me at anytime . I will go back to Olive Garden even in my own city now , which I never have tried before now . Thank you
Well its nice to be able to write down a problem you had while visiting a local Olive Garden in Jacksonville, NC. Not only did I write the complaint of how we were treated by the front desk staff, but there has been no response to our complaint by Olive Garden.
An email was sent the corporate head quarters, and we seem to be ignored or something. I would like corporate to know there staff at the Jacksonville,NC Olive Garden who maned the front desk when we came in need to be retrained on how to handy customers, in a decent and not derogatory manner. Also need to listen to the customer, and not cut them off with some off the wall comments.
To whom it may concern I was dinning at the Olive Garden at city line ave Philadelphia. I was there last night March 27 I order calamari and there was a penny in the food turned me all the way off. I let the manager know that wa on duty very disgusting and dissatisfied. I was skeptical any way about going there because I had a encounter before with weave hair in my food….
My mother called Olive Garden in Bozeman the other night because she left a new Colombia jacket there. Thank goodness the manager said they had it and she could pick it up it would be there waiting for her. This morning when she went to pick it up it was no where to be found. The manager offered to compensate her with dinner ( which isn’t much, considering the reputation of our local Olive Garden ) In hindsight, we are out of a coat and there are no reprecautions for the thieves that are Olive Garden staff . THANKS A LOT.
Olive Garden, Melrose Park, Illinois. arrived about 4:30 p.m. Not crowed at all at that time. 3/31/15
Waiter took drink order, there were 4 of us. One order was peach tea, he got raspberry tea. We ordered an appetizer, that was fine and came pretty fast. He started to take the food order, we told him we needed to wat a few more minutes. He came back to our table with salad with three dishes. We had not placed our order yet. When we did two of us wanted soup. Waited almost a half order for our food. One order was chicken, was supposed to have artichoke hearts, not an artichoke to be found in the dish. One order was eggplant parm. Eggplant was cold, the spaghetti had about a tablespoon of sauce on this dry pasta, which was cold. We decided to order dessert. Two taramisu, one cheesecake and one Zeppoli He came back wit the three desserts but no Zeppoli. We finished out dessert but no zeppoli yet. Finally I asked what happened to the zeppoli, he said oh! That takes a half hour. We should have been told that up front. He brought the check, we were using a credit card, he came back left the receipts, took the black receipt book. We had to leave this litt receipt wit our signature on it on the table with the tip. He never came back. We left him the 20% which he really didn’t deserve. Have been to Olive Garden many, many times but will never go to that one again. By the time we left there it was 6:45.
Recemtly I went to Olive Garden, it was my favorite restaurant until then. I have been going to Olive Garden as long as I can remember and loved the chicken alfredo pizza. I get the same thing everytime because this has been my favorite for years. I was disappointed that this item got discontinued. I thankfully didn’t have my children with me , because this was their favorite as well. I don’t know why you would take an item off the menu. I was told to email and give my thoughts. Thanks, Judy
Olive Garden Waco Texas, The lunch experience today was horrible. First we sat a long time waiting to be served. Second, I would be ashamed to serve food that bad to anyone. I ordered the half chicken parm sandwich with french fries. The chicken was dried up and tasteless and the sauce tasted like tomatoes poured straight out of a can. Even the salad wasn’t very fresh. What a shame to see this restaurant go downhill so bad because we’ve always had a fairly decent meal there before.
Today I visited the Olive Garden in Greenville, SC off Lauren’s road. I had my 5 year old daughter with me. I told the waitress Jessica that I wanted the soup and salad and to bring my child an extra bowl of soup. When she returned, there was one bowl of soup and an empty bowl. She also forgot the salad plates. I stated to her that I wanted a bowl separate from my own. She returned with a second bowl and still forgot the salad plates. After we were done with our meal she brought me the receipt and left the table to wait on someone else. When she was walking back by she just snapped up the card holder. When she returned for me to sign the receipt she didn’t leave us any mints or say come back to see us. I gave her a $1.00 tip but she didn’t deserve that. My daughter even noticed how bad a waitress she is and disappointed that we didn’t get mints. Thank you.
We were on vacation in Brunswick, Georgia and stopped at Olive garden around 7:30ish or 8pm it took 45 minutes to get 2 waters and a Dr pepper and the table right before us had their soup and salad and our waiter finally got our drinks with soup for a different table, put the tray in front of me took the soup to a different table then came back to the cheese grater and then finally came back and at this point we were hungry and tired so when he asked what we wanted to order I told him it was too late now so he said to wait a moment, we thought he was getting the manager, so I left a tip and no manager he gave me a bill for the soda I never touched. . Well this is how you treat family I’m glad we are not.
Last month I was just getting seated in the Olive Garden in McHenry, Illinois where the people across from us were complaining about poor service to the manager. Today I went back to the McHenry Olive Garden around 1:30pm. They were not very busy. After being seated I waited for over 10 minutes and nobody ever came by. I went to the front and asked if they forgot about us and when I turned my back my son said the hostess rolled her eyes and gave this smirk to the other hostess’s just standing around. I told the acting manager about it and then I left. I will not be returning there again! I used to go there on a regular basis but it appears this location is going downhill fast.
My family and I went out to eat and was very upset over the service. It took a long time for our food to arrive after ordering 20 min we were stuck in a corner and forgotten about while other guest around us had their server check on them frequently and we did not , The soup that was ordered never came and when we told the server that finally brought some of our food out that had been ordered they said they would bring it …still never came we never got a refill on bread sticks and only our child got a refill on drinks and we the adults did not. It was one of the most awful experience that we have received from your establishment. The sampler dish we ordered some of it was cold and part was dripping in grease. This was not worth the money we paid on this visit and we are very disgusted with the entire service
4 of us visited your lawton, Oklahoma store April 18th around or befor 8:00 pm
We sat in the bar for dinner even though it wasn’t busy. The place was filthy,food on the seats and salad dressing on the table top. Then after I asked for someone to come wait on us , they took our order. The soup was watered down and the pasta was very mushy. The steak was rare and cold. not orders as desired!! The entire experience was awful! Why is that?
What a disappointment lunch I had yesterday Sunday,ordered chicken alfrado and I was so hungry and looking forward to it, when I got it the chicken was tough couldn’t cut it and tried the first bite was crunchy I was afraid to finish it didn’t wanna have salmonella. You need to change your cooking ways instead of having frozen food and heat them up how about cooking them in the restaurant like other restaurants. Don’t think I’ll be back any time soon.
I am sorry too keep writing but I was told too call the olive garden bc of my food for one I don’t like too be lied and and number two I had too wait 15 mins for an answer from a manager and they never picked up so I hung up and called right bk and they took about 5 mins to I answer then and they told me that they would look into my order and call me back well ok I’ll take it well it’s been three days sense I called and no call back if this keeps up I will never go back too another olive garden and now it will be awhile till I go back
We visited the Mechanicsburg Olive Garden to celebrate my daughters 15th birthday and it was horrible. We were a party of five and called ahead under the name Vicki for 12:00. The service was very slow, when the server brought our breadsticks they were cold and the salad for a party of five was not enough to go around the table. I immediately asked for another one which was delayed in arriving. My appetizer shrimp frita was cold. When our dinners finally arrived both my daughter and I ordered a filet both medium well, both our steaks came out rare but we did not send them back as the service was already too slow. My mother got a dish with spaghetti and there was hardly any sauce. SHe asked for more and did not get it. When she questioned the server the server said, “well I told the kitchen.” No apologies or attempt to correct this matter. My husband told the server it was my daughters birthday so they could sing happy birthday like I have seen done so often in the restaurants but she did nothing. Our bill was over $100 and we are quite disappointed with this experience. We will be celebrating elsewhere in the future.
I tried on 4/23 and 4/27 to order tilapia/shrimp meal and both times was told the restaurant was out of tilapia
this was at the McIntyre olive garden. If this is never going to be available, then why not remove it from the menu
I went to another restaurant and got a delicious tilapia meal, so I know it is in season
i also had problems with olive garden on may 1 2015.i and my party of 8 women of the redhat club.we tried ahead to make reservations but they said was not neccessary well we arrive and got seat about 20 minutes after arrival at 11.30 so now its 11.50 took another 20 minutes to get drinks then after about 15 i went to try and get someone to help us we finally got order in manager comes by i told him how sorry the service was another 20 minutes passed and we got food.15 minutes later the manager comes by again and again i let him know how we were treated and gave us a two table spoon desert for our trouble what a big hearted son of a b–ch iwe spent over 150 and i got to tell you every person the mentions olive garden in front of me i will certainly tell them how big hearted olive garden is and how wonderful the service is
One of best ever at liberty Olive Garden the customer service was excellent the manager was great very very good ate there many times before. Josalyn was our waitress and was awesome. Also the food was good too the only thing I don’t like about Olive Garden is you’ll put great dishes on menu and they disappear thank you
Went to Clifton Park NY location on 5/5/15 at 7 PM.Service was terrible. Received our salad and breadstcks, places our order 20 minutes passed no food yet, had to flag down the waiter for more salad. Another 15 mins and still no food. Other tables around us, who came in after us started getting their food. Finally our meals arrived, one seafood alfredo and one lasagna. The lasagna had no shape left, a massive blop on the plate all the seafood was tough and rubbery. My conclusion is the waiter forgot our meals and somehow they were microwaved to be reheated. Terrible servce, terrible experience and aside from the salad terrible food.
I just wanted to take a moment to let you know about my experience dining at your Melrose Park, IL restaurant on April 24, 2015, check #68154. I met up with a cousin I hadn’t seen for quite a while. We were fortunate to have been seated in waitress Akemia S’s section. Although we were there for at least 2 hours, she was attentive but also gave us our “space” to catch up. She is truly gem and should be a model for all wait staff. Food was served hot, meal was delicious and plentiful. Thanks for a great experience, Akemia.
I recently had dinner at the Olive Garden in Hoover, Al. I was a bit self involved, using my ipad while waiting for my dinner to arrive. A young friend had been killed in a car wreck that day and a long time friend has lost his battle with cancer that morning. I was coordinating food for the families.
I walked out without my ipad. The manager, Cedric D. Clark, responded to my call the next morning and stated he would check to see if it had been turned in. An hour later, he called. He had found it!! He was gracious, cautious enough to make sure it belonged to me and very professional. I’ve always enjoyed the food but now I’ll return out of respect for the management, too.
Why can I not get answer to my question of why you do not serve cucumbers with your salad? Have inqiuiredabout this at every Olive Garden I have eaten at and can never get an answer. Please reply. Thanks,JC
I have a complimentary coupon that I have for my bitrthday. I don’t have a computer or cell phone to show the e-mail that was sent to me. Can I get another coupon sent to me in the mail. Let know if this okay. Sincerely, Robert L. Anderson
6//7/15 Was at a local Olive Garden ordered drinks took a breath salad was in fronth of us.
Then before we even had it half eaten they served the meal.
Why can’t they wait till we at lease enjoy our drinks. Then bring the salad lets us eat it before the bring out the dinner.
If you need the table that bad tell us to take the food home….,
On Friday May 29th while heading to my favorite restaurant my partner decided that we should eat at Olive Garden since we hadn’t been there in a long time. The service was great in Lakeland, FL, however, the food was not…after the shrimp appetizer we both tried the new Duo special. On the way home afterwards, I became very nauseated and later achy and have not been 100% since. I believe what I have been experiencing is food poisoning. I am not seeking another meal or a refund, just want to inform you of the critical/vital importance of proper food handling. This truly was a horrible experience for me and I may not visit again. Thank you.
Note: Forgot to mention, the salad was very very soggy and that definitely is not Olive Garden’s usual; you have a great reputation for delicious salad and bread sticks!!!
On Sunday, June 7, 2015 my husband and I went to the Olive Garden in Brunswick, ga. We were seated pretty quickly, and then was never spoken to again. There were waiters and waitresses around us taking care of other folks, but we were ignored. Another couple came and sat down at the table next to us and a waitress came up promptly and started taking their order, we just got up quietly and left.We did tell the hostess that we never got waited on. She was very apologetic.
When I was seated at the Wilmington, NC Olive Garden on Market Street near COSTCO, I was offended by the lecture I had to endure about a piece of electronic chicanery now placed on every table. When I am seated, I expect a courteous interchange, not a lecture on a useless piece of potentially money making (kids can play apps for $1.99) equipment.
The bill still had to be brought to the table so whether the server could bring a swipe pad with him/her, it’s the same as sliding the card through the 20% suggested tip… so the server got $3.75 instead of the $5.00 I was planning to leave.
Get rid of this POS, ASAP… or other people will have their dining experience ruined.
My husband and I recently had dinner at the Olive Garden in Sarasota. Fl. The dinners were over priced. The food was average. Worst thing on bill we were told how much tip to give. We have never been to a restaurant that had that on the bottom of your bill. We will not return to the Olive Garden. No wonder they are losing money.
I m an employee at Cheyney State University
While dining at your Springfield Pa Balt Pike
Establishment I noticed a tall light skinned
African American young woman who not
Too long ago was a student here but was expelled
For theft. Have you done a background check
On that employee and you still hired her to take tips
And the like? We will eat elsewhere when in the area
Was my granddaughters birthday, we arrived at Olive Garden at 5:30pm and seated at 6pm our food was not served till 7:15pm we had drank all our drinks and were never offered refills on them, the salad or breadsticks, my mother who is 91 thought she would have enough oxygen in her small tank but because of the long wait for the food and then eating and waiting for the bill she actually ran out on the way home, to top it off my daughter went to complain to the manager at 7ish and by the time she came to our table the food was just being served she asked if there were any other problems and we mentioned that we weren’t offered any refills so she asked what we needed and walked away and never came back she was no help,My husband orderd the shrimp Alfredo and they must of ran short on shrimp because he had scallops also he was so disappointed with the rest of the service that he didn’t say anything he just didn’t eat that much of it as he hates scallops, telling people about this I have heard other complaints about this same restaurant it is the one in Horseheads, NY
why are the dessert so highly priced,but small in sizes
Olive Garden is my favorite restaurant. Friday (7/10) my sister took me for my birthday. I have never been treated so poorly in my life. Our waitress was extremely rude, thats when we could get her to the table. We ordered a dipping sauce and when it came she didnt bring breadsticks. When we finally got her to the table to ask for some she guffed about it and brought them out on a napkin no basket. By this time the sauce was cold. I had a coupon for a free dessert by signing up for the eclub and she knew this at the beginning of the meal and then was rude because we didnt order it on the ziosk. Then she stated it wasnt a real coupon because it had no barcode to scan into the ziosk. We wanted to complain and of course this is the one and only time no manager came around to see how everything was. We just paid and left. I am very dissapointed as I said this is my favorite restaurant and we go all the time. Might be awhile before you see me again
I am just here to let you know that I was very very upset and disappointed last week when I was at your restaurant. The only reason my family went to Olive Garden that night was because I was craving your Chicken Abruzzi, but to my surprise it was removed from the menu. When our waitress had told me that it was in fact removed, it ruined my appetite because I wasn’t able to fulfill my craving! It would be GREATLY appreciated if you would bring back Chicken Abruzzi, because that is the only dish I look forward to ordering from Olive Garden.
of July 1, 2015 at 8:40pm I arrived to this Olive garden location with a friend and from the moment we entered we dealt with a lack of respect and customer service skills from management. Which to be quite frank was a complete rude awakening on how discriminatory and disgusting the management and hostess of this restaurant are. We enter and got on line as we should and waited our turned since there was a family that was being helped when we arrived. As we stood there waiting for the family to be done, this other gentleman, comes in and and stands to our left, as if there was a double line; when there obviously wasn’t. This gentleman stood staring into thin air on our left side just waiting. Once the family finished being seated the manager who had seen us arriving and then further yet standing on line completely disregarded us, and called the man who was on our left over and made us wait.
Even after he finished with the gentleman he made me wait several minutes as if we weren’t equals or if we didn’t deserve to be served at the restaurant. When I approached the manager about this (who’s name is; Corey Nelson ) he just he openly said “well sir that gentlemen has a party of 7 people I don’t think that it would effect the two of you!! I mean to not only perform a rude act towards your customers but to openly state it and to be so nonchalant is the part that has me completely flabbergasted! Even towards the end after Myra and I spent $120 I thank him for ignoring us and treating us as if we were invisible human beings. Mr. Corey Nelson looked up from playing a game on his cell phone and stared at Myra and I and says ” Alright anytime ” and smiles! To be honest at this point we weren’t expecting an apology since we hadn’t gotten one in the first place and in all honesty after being treated like inferior scum Myra and I didn’t want an apology… Overall we are writing this letter so that you could be aware of what is occurring in your location . How your hostesses and management are treating your customers, and allowing you to learn that their behavior and treatment towards us may be affecting your financial source if customers start leaving to other restaurants due to the negative treatment that they are giving your customers with the welcoming,seating process and at some point even mockingly acknowledging the fact that they indeed did put out a negative behavior. I hope that you could resolve this issue and correct the situation that is taking place especially with the hostesses that worked on Wednesday July 1st, 2015 along with the management.
We visited the Olive Garden tonight and my husband asked for their Parmesan Steak of which they informed us that Corporate took it off the menu. This was the only reason my husband would go as he loved that steak. He said why would they remove a steak like that when most men aren’t crazy about pasta. That steak was the best steak he has ever eaten anywhere. The waiter Luke B checked to see if we could have the Parmesan added to the strip steak of which we were pleased to have done. Please consider adding it back on. Thank You!
I was doing a survey to win a gift card to olive garden.
It was suppose to be a simple survey.Instead my phone doesnt
Dtop ringing and my emails are ridiculous.But the best part
Is all this crap im going through and no gift card just a big
Pain for trying to get the free gift card.It has and is a nightmare.
Thanks for nothing.
MY SON AND I WENT TO THE OLIVE GARDEN IN PERU,IL. THE FOOD AND THE WAITER WAS GREAT. I HAVE TO ASK YOU A QUESTION THOUGH, WHY DO YOU NOT GIVE SENIORS A DISCOUNT AND/OR AARP MEMBERS A DISCOUNT? I HAVE BEEN THERE SEVERAL TIMES AND HAVE NOTICED A LOT OF SENIORS THERE EVERY TIME. IF YOU PLEASE LET ME KNOW I WOULD APPREICATE IT VERY MUCH. THANK YOU A HEAD OF TIME.
Your TV advertisement is pronouncing Cucina wrong. They are saying cocina like co-shee-na,,, which mean dirty in Spanish/Italian.
We haven’t been to Olive Garden in a looooong time…We went with a friend tonight & was so surprised! The Vallejo one. Everything was GREAT! But our waitress Ebonye was wonderful…..She deserves huge Kudos Great service
Why can Olive Garden charge $3.50 for approximately 1/3 cup of dipping sauce? When I complained by email, I was basically told, too bad, it’s on the menu. Who thinks to look for that? I assumed it came with the “endless salad and breadsticks”. Guess when your waitress asks if you want something, you have to ask, “Does it cost anything?” Just another way of stealing people’s money. I got 2 jars of Prego in the store for $3.00.
I went to the Wilkes Barre, PA Olive Garden on 8/19 at 3:55pm. I asked for a table for five, and we were left waiting. People came in after my group, such as a party of four, and were seated before us. No one came to tell us if a table was ready, or if it was even being prepared. So, after twelve minutes of waiting and no one talking to us, we left and went to Outback. We were seated immediately.
It was my mothers birthday, got placed in a booth but wasn’t comfortable. Too small especially for bigger people… We asked for a different location, perhaps outside or a table not a booth to have more space, the host said to wait 10 mins at least due to the lateness of the waiter… First off it’s beyond unprofessional for the workers to be late, second, why do we have to wait for that ONE person? There was plenty of staff, I understand there are those days but never should a guest feel like they get pushed aside.
Went to eat around 1:15. Told the waitress we have a coupon for unlimited soup and salad for 5.99
Brought the meals and no utensils she didn’t come to ask if everything was fine. We had to stop her and ask for utensils. Brought us the checks no discount applied. Told her again about the discounts she asked to see the email stating this. Two separate checks two credit cards attached. It took about 5 minutes for her to return to us. She came back starting she didn’t see the other credit card attached to the bill yet she had to remove the first bill and card to pay. She stated she gave a copy of the refund to the other card but didn’t know how long it would take to get credited and seemed quick to have us leave
I was at Olive garden with a friend,first we had to wait a while for the order then there gave me the wrong order ,I told the manager and she went back to see what I had ordered and she was checking on that,by the time my order got to me we where ready to go.
I went to location, #1850 at 15525 wallisville rd. Houston TX 77049. After getting there at 7:10 and being ignored by wait staff, it took the manager to come over to serve us at about 7:20. In the process we had the guy cleaning the table behind us to spill ice water on us.
Then came our soup and salads. Around 7:40 our appetizer (which we sent back ) came out ,yes after our meal. During this the waiter refilling the water overflowed the glass spilling it on us as well. The service was very slow. And the only apology came from the waiter for this poor experience. I enjoy olive garden, but this night was disappointing to say the least. Sincerely table 223 check #62030
My husband brought home takeout. I ordered scallops with fetachini and asparagus with cream sause. It was horrid. I called to tell manager who took the order. Instead of saying she was sorry she started grilling me on why the scallops were bad. I said they appeared to be over cooked and rubbery. She asked if I had them before there and I said yes. She said she has had them too and they always tasted rubbery to her stating that was the way they were suppose to be ..I laughed an said not if cooked correctly. She insisted that was olive gardens way of making them. I could not believe my ears. Then I said I wanted a refund and she said do you want to come back an get more? Ya lady I want more rubery scallops olive garden recipe. She would not let us come in for refund. I was not going to give a person my home address who thinks scallops should be rubbery. Gees olive garden maybe you need to hire managers with more knowledge about how to cook food???
My visit to the Olive Garden in Brooklyn NY on 8/24 was a little disappointing.
I must say that my server Sharon F was a pleasure but the food was not what
I was used to in other states that I visited. The Fettuccine Alfredo was very dry
I expected Garlic flavor, parsley, basil etc.unfortunately that was not the case.I also had the take home Baked Parmesan Shrimp which was also very bland and taste less. Just an FYI when you go to a Italian restaurant you expect food with favor…..very disappointed ……bad investment
I visited the Olive Garden in McDonough Ga Today and ordered the soup salad and bread for three. My son came out and I let it cool and gave to my son. The second bowl came out and I pulled out a long white paperlike material. I told the server who sent the mgr over and she walked over and looked at my plate and said so you had paper in your soup and I handed her the plate where I had scooped the paper out. She walked off so I continued to eat my soup. I work in food service so I know that things happen. So my next scoop had a glob of this substance in it. I again scooped it out and put it on a plate. The mgr had came bsck to the tsble to let me know that my last complaint was a onion skin so I politely handed her this next plate of substance which she quickly identified as thickener for the soup and again walked off. She comes back and states that shes taken my meal off the bill. But I still got No apology except from the server. At this point I dont even want my soup as who knew what else was in it. I am very disappointed in my experience and Cant believe that A mgr would not apologize after having two issues.
I ordered the chicken Alfredo add broccoli on August 22, 2015 and my food didn’t have any Alfredo sauce. I was sent a $15 gift card but have to pay extra for the broccoli. I’m not understanding why. I would love to speak with someone about the as soon as possible.
I had lunch at the Longview, Texas location yesterday and could not believe how much this restaurant has diminished. I have been away and haven’t dined there in probably 2-3 months. The difference is night and day. At 1:30 the tables were still dirty with hardly any customers in parking lot. The manager was standing at entry and cleaned one for us but didn’t give us menus or silverware. The server did not come to our table until we finally stood up and asked loudly if we were going to be able to order and she was not happy to speak with us at all. The drink orders were wrong and ice was already melted. She didn’t appear to care. I have never, ever received such poor service at this restaurant and in the past the server has always greeted my party paid a lot of attention to make sure my experience was a good one. When it came time to pay the bill, I was away from the table and my friend didn’t understand how to work the new gadget to pay bill, this server didn’t have any idea how to show her. Finally, another server saw our dilemma and came over to help without being asked. She was the high point of our meal. I really have enjoyed your restaurant in the past and would hate for these things to further diminish the reputation as I would like to go back sometime without these problems. Please hire a real manager and real servers.
On Tuesday Sept 1st I called in an order to go. I was given a quote time of 20 minutes. I arrived at the olive garden in Brown Deer Milwaukee to find many people ahead of me waiting for their food. I waited a minimum of 25 minutes for my food, had to ask several times what the hold up was. I was told that we were waiting for breadsticks. I asked to speak to a Manager because at this point I am extremely upset at the lack of service or leadership from the manager. She came out and I told her that no one knew where my food was and I have been waiting for 25 minutes. She said “oh sorry our fryers were broken, I told her they weren’t broken when I called. It was a circus to say the least and the manager should stop making excuses. I was not the only person upset. There were 3 people that sat at the bar right after me and by the time I left 30 minutes later they still hadn’t been waited on. Needless to say Debbie the manager finally found my order. Sorry for the wait and ironically no receipt was all I got for my trouble. Hmmm do I want to go back again -NO
Thank you for your time.
We visited the Wyomissing, PA Location tonight. We noticed that other tables seated after U.S. We’re getting their food. I spoke to the manager. She was told that they ran out of rigatoni and had to go get some. We were told free desert. My girls fries and broccoli was cold and looked 10 days old. We spoke to manager again and she told us would credit whole meal. We ordered desert to take home. We waited at least 15 minutes. We saw waiter on way out. Told us to wait his partner was bringing it out. Waited maybe another 5 minutes. We were worried about getting it that it would be tampered with. I do not my already medical comprised daughter to get sick. So we left very disgusted! Would never return to your restaurant.
I live in college station. And I believe you only have one Olive Garden here. I have worked in many resturaunts, but now I have a family and run a business of my own. I just thought I would let you know how your business here is being run. Or how they treat family’s anyway. I’ve come here about 3 times since I moved here recently hoping to receive a better experience. However everytime it’s the same. We come in and the manager is leaning on the front desk chit chatting with the hostess’s. I’ve had to grab my own high chair two out of the three times I’ve come, only once was I asked for it. Now I have 4 children so I know how it is when servers see a family with kids and I understand. But You don’t make it known. I can tell everytime that its a burden for them to take our table. Also they have made me wait a minimum of 7 minutes each time to greet us and ask for our drinks. Once our orders are in and they are done with us they are very nice the closer it gets to the check time. I also would like to let you know the place is filthy. The lamp shades are covered in dust and I’m not exaggerating whatsoever. When I say covered I mean covered. I really wish I could attach a picture to this so u can see for yourself. Now I understand every month you should have a good store cleaning or just have it done everytime the server cleans there section. But it’s absolutely ridiculous how much dust is in the ledges and lamp shades. I would not come back to this place over and over again if it wasn’t for my wife. She likes the food but believe me when we I find another Italian place that I can get her to like we will not be returning until there is some new management.
Location: Albany, Ga.
On 9/7/15 at 1430hrs my son and I went to Olive Garden. Not many people there and many of the staff were standing around. Was seated and ordered our meal. The waitress name was Francine. After the meal was delivered, we never saw our waitress again. I found her socializing with a black family. I asked another waitress about our waitresses and she said she will check. Francine, walked right pass us and waited on a black family sitting behind us. It was clear to me she did not want to deal with a white family. Walked to the front and asked for our bill and left.
My husband and I are tired of going to restaurants where irresponsible parents think that it is okay for their children to scream and ruin dinner for everyone else within hearing distance. We are also tired of being told by the manager and employees that their “hands are tied.” That was our experience at the Olive Garden on Alma School and Baseline in Mesa, Arizona. We have been going to this restaurant for 20 years. This last visit is our last visit. If you will not ask the parents to be respectful and tone down their kids we will no longer be the long standing regular patrons we have been. Shame on you for not being respectful and grateful to your regular patrons. It is not okay for management to allow this kind of behavior. We will find another restaurant that understands and appreciates that people are paying for and deserve a quiet dinner.
I am writing this to let olive garden know that they have lost a 30+ year patron. I have gone to two olive garden locations in Arizona in the past 3 weeks and both experiences were horrible! What has happened to Olive Garden? They are serving inedible food and you do not get what you ordered. They do not even get the pasta dishes correct. shrimp scampi does not use Alfredo dish pasta. Shrimp scampi does not have red onion rings or green pepper rings in the dish! what is wrong with Olive Garden????? Stuffed chicken Marsala was horrible my date thought he was eating tens shoes he wanted to ask the waitress if it was nike or adidas! Tough and dry!
If you are looking for a pleasant dining experience you
have come to the wrong place, stress and drama ,Bingo.
I feel cheated and if all possible would like a refund for
for this meal .Please contact me, if you think you can ,
make this right. Thank you for your help.
I’m writing to olive garden to let them know that the store in Stroudsburg Pa has great service and food..My complaint is that there’s a smell in the store is that can’t be tolerated..My wife doesn’t want to even go near that place..I recently brought my brother there and he couldn’t understand why the place smelled so bad..He didn’t enjoy the experience whatsoever and it was embarrassing..I personally believe that it’s the carpet in the store that permeate’s a very bad odor..The only thing that should permeate in the air is the smell of the food that is being served there..Please do something about this problem,because dining should be a pleasurable experience with family and friend’s..
I recently had dinner at Olive Garden Valencia CA and did not like the new toys on the table for ordering and playing games. I prefer conversation at dinner time and the personal waiter or waitress. The food was excellent as well as the service and I will plan to visit our local Olive Garden but no gizmos at the table please.
Family at olive garden. Nephews interested in order and game box on table. It allowed them to play the game then charged it on our bill without even informing us. The buy an entree and take one home, they are not the same amount. Much smaller
Hi on September 10th went to dinner with my family for my son’s birthday to Olive Garden in Tracy order couple of drinks and appetizer waited over 25 minutes then the service should up to take our dinner order wait another half hour for the food pretty much anything we need it we have to ask the server couple time and I did tell her it’s my son’s birthday at the end of our meal after hour and a half she goes and sees it any special occasion but anyway full version the greatest Sun holidays in the house food bag lasagna was all sauce and the pasta that I ordered Billy and chicken in it spent over $100 in the restaurant for a special occasion one service singing birthday song wish everybody’s walking around and the restaurant not doing anything the singer kids birthday for a kid that’s why they go to the restaurant so people can sing their birthdays I do work in a restaurant business myself I would never treat my guest like that very poor service unfortunately we love Olive Garden we do quite often go there
Not happy with service not happy with food have a good day
Hi on September 10th went to dinner with my family for my son’s birthday to Olive Garden in Tracy order couple of drinks and appetizer waited over 25 minutes for the drinks then the service should up to take our dinner order wait another hour and for the food pretty much anything we need it we have to ask the server couple time and I did tell her it’s my son’s birthday at the end of our meal after hour and a half she ask if any special occasion.lol but anyway lasagna was all sauce and the pasta that we ordered barely any chicken in it spent over $100 in the restaurant for a special occasion.only one service singing birthday song for my son.and everybody’s walking around and the restaurant not doing anything .kids birthday should b special so the and remember the restaurant why they go to the restaurant so people can sing their birthdays I do work in a restaurant business myself I would never treat my guest like that very poor service and food aunfortunately we love Olive Garden we do quite often go there
Not happy with service not happy with food have a good day
You need to make your new table top tablets optional. Don’t want it on my table. Don’t appreciate wait staff telling me they cannot run my credit card anymore. When the tablet didn’t function, she had to run it at the station in the back. Don’t want people seeing my card from other tables. Don’t want wait staff hovering while I try to make the line stop on the right tip. This idea is NOT Customer service focused.
We have been loyal Olive Garden customers for more than ten years visiting the Easton, PA Olive Garden multiple times each week. Upon hearing of the Never Ending Pasta Pass promotion, we decided to immediately sign up. Exactly at 2:00 pm on September 18, we went online to register for the promotion. We were unable to access the site. At 2:10 pm we were able to access the site, but we were informed that the promotion was sold out. Needless to say, we were highly disappointed. We feel that we were never given the opportunity to be rewarded for our faithful service to Olive Garden Thank you for listening to our concern.
You totally messed up that unlimited pasta pass sale yesterday. Wow, the online reviews and comments of how you conducted the sale are horrible.
My mom, dad and I were all online ready to buy at 2 pm. My countdown clock kept resetting to 40 seconds remaining (never gettin to zero), my dad’s computer told him the passes were sold out when he still had 10 seconds left on the countdown clock, my mother’s countdown clock got to zero and a buy button appeared and then it instantly said sold out. How did the passes sell out before the countdown clock finished?
People online are saying that at 2:05 pm they were able to by a pass because the original buyer did not finish thier transaction within the given 5 minutes. Now, to be fair, that pass should have been offered to people that attempted to buy at 2, they should have been in line before someone that just came online at 2:05.
This sale has made your brand look bad.
It is ironic that now those passes you sold are now on eBay for 500% markup.
You should offer the pass again and sell it to as many people as want to buy it to make it less exclusive, less problematic and more fair.
Please keep my email a few minutes ago private and do. It post it, I was only sending it to Olive Garden, I do not want it posted online
Just got home from the olive garden on wolf rd in albany and it probably was the worst service I have ever had. I decided to bring my wife out for dinner which is hard to do because we work opposite schedules. We first order drinks 2 waters a glass of wine and a mixed drink my wife got her wine but I did not receive my drink or are waters. The waiter asked if we were ready to order but we needed a minute so he brought out are salad and soup. My wife got the salad I got the soup. The waiter forgot to bring her plate and said he would be back with the plates and the drinks. 5 minute’s go by and still no drinks or plates so I gave my wife the plate under my soup bowl. We FINISHED the soup and salad and about 5 more minutes goes buy and finally the waiter comes over and takes are order and asks us if we wanted something to drink. I reminded him about the waters and mixed drink but told him I no longer wanted the mix drink. He comes back a minute or to later and puts the waters on the table and also the mixed drink and says they were gonna through it out so if I wanted to take a couple sips off it they wouldn’t charge me for it. He leaves the table and comes back and asks me what we ordered again. At this point my wife wants to walk out but I told her don’t worry at least we got a free drink which I thought was nice. So about 10 mins later the food comes out and the waiter grabs my drink off the table which I literally took two sips off of. I’m kinda shock at this point. He looks at me and says do you wanna take another sip off it I’m gonna bring it back to the bar and tell them you don’t like it so you don’t get charged. So we finish are meal and my wife hardly ate her food and wanted a box. The waiter brought out a container and started to put the food in the container but missed. The majority of the food fell in his hand and on the table and he actually put it in the container. I could not believe that. He left us a bill and that was that my wife said don’t leave a tip but I did anyway. This was the worst experience Ive ever had a probably will never go to another olive garden ever again.
I had a awful experience at the cherry hill nj location. Zero service not even silverware on the table. Service was so bad we left and went to outback across street. I will be writing reviews about what happen on online on day Sunday. Just awful service
today’s customer service and quality of food was not up to standards. order the shrimp fettucini which was very dry so I asked the waiter for some extra fettucini sauce which he forgot about through the entire meal…only got 4 pieces of shrimp in the entire meal….asked for extra salad dressing and it took forever to get it…. not a complainer but I had to say something…. my daughter also got the entree fettuccine and it was like an appetizer serving very small…
Tonight we took our family out to Olive Garden in Lawton Oklahoma. The service we received was the best we have ever had. Our server, Carrie C was awesome!!! We never had to ask for anything, she was great.
I would like to say what wonderful service we received from our waiter Brad, he knowledge of the menu and his great conversation really made our special day a very delightful evening, he truly was the best waiting I’ve seen in many years. Also, we would like to extend that same appreciation for the host who greets you as you come in, Mr. D’ Anthony, who was just so inviting and cheerful making you want to come again. Finally, the manager, Ms. Kristi, whom we thought was an exceptional manager with such wonderful attitude, great joy, and great encouragement for us to come again and the pleasure for Columbus, Ga store.
I called in a 2 for 1 double of Chicken Scampi. When I picked it up, I did not check, but sadly at home discovered I had just 2 chicken marsala instead. If that wasn’t bad enough, my wife found the marsala so sweet that she could not eat it at all.
Instead of ads, look into your kitchen to check how the dishes are made, and second, check the alertness of your telephone order/cashier. They get distracted with their own personal activities rather than pay attention to customers.
Really angry about this. wasted trip, money, and then had to go elsewhere to get dinner.
My wife has been nagging me to report this to do. I’d just rather pass you up from now on…
Midland Texas Olive Garden –
Food was not warm enough.
Major complaint was the attitude of host and waitress. They acted like they were doing me a favor to just be there. I had to wait for everything – 5 minutes to be acknowledged sitting 5 minutes to get drink 5 minutes to have order taken. No refill of tea. When finished I had to ask for ticket, then 5 minutes to get it. 5 more minutes to pick up ticket with money. Then waited for change. Had to stand up and request hostess to help me. I was told the waitress was busy multitasking and I waited some more. The staff were not understaffed just very slow and not motivated, I saw NO hustle or caring. First time ever I did not leave a tip. Need better management at this place.
Having lunched yesterday at your St Louis a Park restaurant. I elected to bring home a piece of your pumpkin cheese cake. To say the least it was very disappointing. The server explained they were out of whipped cream so the pie was not as pictured. Without the whipped cream topping the taste was rather blah. I would have been better served if he had just said they were out of it at present.
Our server Doug was otherwise very attentive, did a good job.
I was at the Olive Garden in Hayward, California, we used go every time a have an open house in the area (I’m a realtor), today was our last time the waitress very rude her name is Kayla W. did bring a bottle of wine and even turn to face us to leave the wine, and did not opened it for us.Waiting for 25 minutes to order our entrees, finally I got up and contacted the manager, in 10 minutes we have the order, I ask him for a salad, it never make to the table, after that we wait for another 25 minutes to take our next order, never happen, I decided to ask for the check and it took 20 minutes to bring my change, very disappointing , we left . I’ll never come back to that place.
Last week, we had dinner at the Olive Garden. There were four empty booths for four and I would like to have had one of them. Instead we were directed to a busier area that we did not want and were seated at a table for FOUR!!! We were NOT happy.
Today, we had lunch at the Olive Garden, They put an item on our table so we could join a club…….While waiting for our lunch I played a game on it to pass the time, ( I don;t enjoy those games.) while waiting for our lunch……….All I saw was the unit but it wasn’t until we found an UNWELCOME cost of on our bill of almost two dollars that I noticed the sign taped the bottom of the unit which I COULD NOT SEE FROM WHERE I SAT. I am LIVID when I think of this sneaky way to get extra money out of customers, I will soon cross Olive Garden off my list. Might I also mention your HOUSE WINE is a bit expensive compared to the many other places where we choose to dine.
I think it is fine to charge for the game playing BUT……………………in all FAIRNESS make sure it written in print on the SCREEN, that there is a charge for the game!!!!
Thank you for reading this, may I thank you for listening to me several years ago when I suggested that kale in your Tuscany soup be smaller, It was not fun to eat soup with a chunk of kale that half filled my mouth. Now we enjoy that soup with easier to manage, tiny bite sized pieces of kale.
Sincerely, Shirley O’Connell
I was a olive garden monday night. There were 4 of us. Service was bad. After we got our drinks it was a bit b4 we received salad an bread then we ordered but we ask for more salad. Our food came before we got more salad an it was the wrong salad. Then we didnt get a refill on our drinks til we were almost finished with our pasta. Then when my mom an sister ask for refills on their pasta it was 20 mins so she got a manager. The manager was rude an put her refillin a go box bc it tiok so long but she gave them a 4th of what they would have been given. We wont be back on a monday ever again.
Horrible salad dressing. You boast of all you can eat. But you changed the dressing. ,Caesar specifically now I don’t want to go anymore because I don’t care for your salad dressing anymore.
Austin Lamar location needs new mgt. service was terrible. It took almost two hours to eat at 3 in the afternoon. It took 20 minutes to get our drink orders. No refills for an hour. Love Olive Garden and nit used to this type of service in any of their other restaurants.
I would like to register a complaint about some charges at your Olive Garden restaurant located on FM 1960 East in North Houston, TX.
We have had a number of dinners at this particular location since moving to Houston in Nov 2003. When we last had dinner at this location we were surprised to find that soft drinks did not include re-fills, but were not told so by our waiter. We played a game on the table unit that allows for drink purchases, games and for paying your bill.
Again we were surprised that playing a game cost $3.
The soft drink was 2.59 plus another 2.59 for the refill.
Our complaint is that if Olive Garden no longer provides free refills it should advise its’ customer when a waiter ask if you wish another glass. Also on the electronic table unit it should clearly state that there is a charge for playing a game.
It both cases we found about these changed policies when we got our printed receipt for our meals.
We have not been back to Olive Garden since these charges appeared on our bill and we do not plan on returning to Olive Garden in the future.
The Olive Garden (Michigan Rd, Carmel, Indiana) provides the worst experiences ever, probably because of their general manager. I was in an accident and hadn’t been able to get out for 5 months. I chose to go to this restaurant as soon as I was able to get out. The service was terrible, the food was bad, one in our party didn’t even get her food until the rest of us were almost done eating and that was only because we found this manager and complained, we couldn’t get any service, any refills, and had to go to the bar just to get bread sticks …I complained, yet I paid our bill in full, didn’t ask for anything free and left a 20% tip. I thought he was truly concerned, however, my daughter and her 2 friends went there Saturday night and he came stomping up to their table before they even ordered and started yelling at her totally embarrassing all three of them in front of everyone in a full restaurant saying he didn’t know why they were there, they just wanted “free” food, and were never happy, so they left. Unbelievable that they allow him to run a business.
Uncool and possibly unlawful to have doors that are practically impossible for me to get in and out of without assistance. Olympia olive garden has no type of automatic doors on entrance or restrooms.
I enjoy eating at Olive Garden. good food fair prices is what brings me back. My great Grandfather was a police officer, My Uncle chief of police,My father was chief instructor at the police academy. my mother was a cop, My brother a highly decorated office in the NYPD now a US Marshal.
I am tired of empty apologizes. until this disrespectful person is terminated me and my family will no longer eat in your restaurant. i will encourage others to do the same. Remember when a person is in your employment is represents you. Keeping her on shows you agree with her judgement and actions. actions always speak louder than words. Her actions got your company a lot of negative press.
So you guys have joined Starbucks, Denny’s, etc in kicking out Policemen with their service weapon…. What next in your pc world, no trucks with confederate flag bumper stickers? You lost my business
Just learned of how rudely a Police Officer was treated at one of your Kansas City restaurants recently by informing him that he was not welcomed to enter.
My wife and I were planning a lunch tomorrow at the nearest Olive Garden (Charlotte). However, as a retired peace officer, and with a family member currently serving in law enforcement with thirty years of service, we will not east your restaurant any time soon. This peace officer in Kansas is a “brother in blue”
and if he is not welcome as a member of my extended family, do not expect our
I saw on AOL today that a policeman was asked to leave one of your restaurants because he was wearing his service revolver. How sad he couldn’t even enjoy his birthday — of all days. My husband was a policeman for 17 years and I am totally ashamed of you and your staff. I also saw where a policeman was killed in Memphis today. My heart goes out to his family. Your corporation should be totally ashamed!! Next time something happens maybe you should call a criminal instead of a policeman. See how that turns out. This world just gets worse and worse. I have a gift card to Olive Garden. I don’t know that I even want to use it!!!!!!!
You suck!!! Support police in Kansas!! Every where. You employee IDIOTS!
Since another restaurant has denied service to a cop, I don’t need to go there–apology to the cop or not! Goodby Olive Garden. Cops are getting killed profusely, another in Tennessee. I wouldn’t enjoy eating Olive Garden food.
Today I heard on the news that a police officer was told he was not welcome at the Olive Garden, Kansas, because he was carrying his weapon, part of his uniform equipment! Your employee treated the police officer in such a terrible manner.
This has caused concern that this is the philosophy the Olive Garden follows. Why else would you employee such a naive person. After years of dinning at the Oliver Garden, I will now pass and dine elsewhere.
I just read about the officer who was refused admittance since he was in uniform.
also read a few complaints. sounds like your not worthy of my business anymore.
who would you call if one of your restaurants was being robbed ‘Ghostbusters’ LOL no I don’t want any of your coupons either
Email is ref: Kansas City Police Officer Michael Holsworth
Very disappointed with your company regardless of any apology.
This goes along with the crazy way people are treating police officers…”Blue Lives Do Matter”
Needless to say it will be awhile before my family or friends and I come back to your company.
Friday meeting and luncheons will be shifted to a new company.
Also ridiculous that I have to post a comment here vs sending a corp email.
I went for dinner with my wife at Olive garden in tradition in port saint Lucie she ordered the shrimp and talapia I stayed on the other side of the table and smile a foul order it was either the fish or the shrimp was rotten I ask the waitress to smile it she did admit the manager try to play it off I was very upset
We just had a great dinning experience at Olive Garden in Newington, NH. Our server, Krystal S. was the best. She was extremely personable and funny. We can’t say enough good things. Our food was also awesome and we received plenty of bread sticks which is very important to us. I wanted to fill out the feedback survey but we only received a duplicate receipt and it didn’t have an I.D. number. I hope this reaches the general manager, Maureen Ledoux. Thank you again for a wonderful experience!
I went to your fairlawn location off of route 18 for sweetest day. I decided to take my boyfriend out to eat, and instead of redlobster as planned, we decided Olive Garden. Never again. The service was horrible, my server, who’s name was Kerrigan, did not make eye contact with me through out our whole dining experience but put emphasis towards my boyfriend all night to make sure he was taken care of. Our appetizer didn’t even come out until we asked where it was when she brought out our entrees. I only got 1 refill, from which I asked another server to do so because ours was no where to be found. Also, I got the shrimp Alfredo, which was pretty much inedible due to full cloves of garlic mixed in. Since our appetizer didn’t even come out, they just gave it to us to go when I didn’t even want it at that point. So I paid for food that isn’t good re-heated. I’m very disappointed in my experience. I don’t plan on ever visiting this location again.
First let me start by saying I’m an manager at Wendys.and the way this was handle I wasn’t happy. Took my niece and 4 other family member here for lunch we all got the special all u can eat salad and pasta and bread sticks . The salad came to the table with plastic in it I got pics. The manager was in a meeting which I understand he came to the table and said sorry that’s was it .They gave us another salad and that was it.Now when I have an guest complaint I try to fix the problem make sure the guest is happy and take care of their meal.They made us feel as if it was our fault and when the main couse came out the took the salad away I thought it was all u can eat they told us we was finished. Would like to be contacted by email don’t feel this was right
Just had lunch at the Olive Garden on Lancaster Drive in Salem, Oregon. We ordered soup and salad which was brought to us at the same time. Now if you eat your salad first the soup is cold so I said “oh we want salad first then bring the soup” which the waitress did. But there was long gaps in our service plus no bread plate to put our bread sticks on and looking around the room everyone had a bread plate but us. It seemed to me we got poor service because we didn’t want the items together. I’ll think twice before I go back.
The Olive Garden was one of our favorite places.
The service is still good. The food is still good, albeit a little pricier than it used to be–but the introduction of mini-desserts was a wise move.
What was NOT a wise move was the introduction of the computers on the already crowded table that invite you to play “all the games you want” for a buck 99.
Also, it will take your credit card instead of a server.
It just sits there, the whole time while we are trying to eat, making the experience a lot more like Dave and Busters or a kids’ place than somewhere you would go for a relaxing evening where you can chat.
The incongruity of having the sweet waitress wanting to pour us wine while dealing with that uninvited guest was quite strange.
If we wanted that kind of dining experience, there are a lot of choices. Olive Garden was where we could relax and enjoy each other’s company. If we felt a burning need to play a video game, we do have our cell phones with us. Please. Get rid of them. We will be very hesitant to return until you do.
Received email of I ordered on-line I would get 15% off. Click on place your order and your site is down. Replied to the email address received an email back saying to reach out to Guest Relations team via the contact page tried and that page is down. Hopefully you get this.
We always spend money here but tonight bill was 110.87 and I would like some refunded. It was take out and wrong meal, old chewy breadsticks, 2 shrimp literally in the meal. Everything cold, no flavor and no extra dressing we requested, small cup
Of Alfredo when 2 large requested for 16 sticks. Very disappointed
Manager refused to give full discount advertised on a newspaper coupon. . Coupon states $5.00 off on 2 regular dinner entrees. Actually got $4.29 discount. Two register tapes received do not match. There is “funny” math with discounts on one and not the other. Why use “funny” numbers on the register tapes that confuses? Is that the plan, to confuse so that we wouldn’t realize it? Where is the rest of discount? So the question really is why distribute a discount coupon if it will not be honored, or in this case, partially honored?
I am setting in your Easton, MD restrant and it has been over an hour we got our appetizer and they were wrong , received no plates for our bread sticks and still waiting on the food….this is not good
Took out of town guests to Sunday lunch, the wait was 30 min. not bad. Got to our table and Breina C was so slow. no plates for app. and it was cold by the time she brought them. We were having to ask other wait staff to bring us things, she was no where to be found. We love OG but will not be going again on Sunday. So sad.
My husband and I have never had a bad meal at Olive garden until last evening. We are in Appleton, WI. The meal started with a wait at the bar, the bartender was alone and busy. She was unable to keep up with the bar and therefore we did not get the wine we ordered until we had been called to our table. The chicken and sauage pasta dish I had was bland with no real flavor. My husband had marsala chicken and then had to request the sauce because he had little to no sauce on his. We then ordered the tri of small desserts and decided to take them home with us. They were freezer burnt and we ended up throwing them out. The only really good thing about our experience was ouir waitress who was wonderful. I am wondering why the food quality is going down. I doubt we will be back for another meal unless we start to hear good things about the food.
To go parking was full of. People dining in. What’s the point of to go if you have to park a mile away. I had a sick kid in car and all the wanted was Olive Garden. They said they let people park where the want. You should not have signs up if so
I had THE worsedinning experience tonight at the Olive Garden located on city live ave in Bala Cynwyd, PA. The service was horrible; we sat at our table for over 30min and was not approached by any waiter. It wasn’t until I got up from the table and walked around to find the manager and asked to have a waiter come to our table. It was another 20min until we got our drinks and were able to place an order. Then a LOUD family was seated behind us and were literally yelling and cheering the whole night. The manager apologized for the mishap of not having a waiter assigned to our section and took the blame when she bought out our appetizer. We asked her from some bread and never saw it our heard anything else from the manager.
Again THE worse dinning experience ever. I will never go back.
My husband and I just ate at Olive Garden in Clarksville, TN. We asked to split an meal which we always do because I have had gastric surgery and can only eat small amounts at a time. Food and service were great however when the bill came they had charged us and extra $4 for the salad. I questioned the server why when the same amount of salad and bread sticks were brought to a table next to us that only one person was eating at. We were told if two people were eating then they were charged for and extra salad. This had never happened to us at ant other Olive Garden. The server sent the manager to our table “Edwin” who seemed agitated we would even questions $4 extra charge. I nicely explained that nothing additional had been provided for the extra charge but he rudely told us that the server was correct if it was two people sharing there was an extra charge. Even after u told him this was NOT the practice at other locations he rudely stated it was here. Thank god the other $150 I gave in gift cards can be used at another venue cause I won’t be back to Olive Garden !!!
My husband and I had an unpleasant dining experience at your Hyannis, MA location on the evening of10/26/15. Having traveled all day, we were tired and hungry and just wanted a nice simple meal, so we ordered the soup, salad & bread sticks..doesn’t get much easier than that, right? Well, our waitress, Alisha C., brought out our salad & bread sticks. We waited so long for the soup, and were so hungry, that we had polished off the entire bowl of salad and all of the bread and still didn’t have our soup. When she finally brought the soup, my husband’s was not what he ordered. She apologized and said that she would be right back. Well, she instead proceeded to wait on other tables. Now, she finally brings out the soup, Pasta Fagioli, and I commented that there was NO pasta in the soup. She informed us that the kitchen must have forgot to put the pasta in. She takes the soup, and after at least10 minutes, returns, and BOY was there pasta in it this time! The soup was beyond recognition and I felt like we just had a big bowl of pasta! At this point, we were so hungry, we just ate it. She then drops off the check, never asking if we want coffee or dessert, which we did! At this point, I went to speak to the manager and explained all to him. He was nice enough to comp one of the meals and a dessert. In addition, when we were seated, the hostess pointed to the kiosk on the table and told us to feel free to “play with it”. We started playing a trivia game, and was shocked to see $1.99 charge on our bill for the game! We were never told there would be a charge. The manager was nice enough to comp that as well. Overall, very disappointing. We were on Cape Cod for vacation and could have gone to any number of their specialty restaurants, but we were tired from traveling and opted to go the the OG for a “sure thing”, as our experiences with OG have always been good. Never thought that soup, salad and bread sticks could turn into such a complicated meal.
I was quite put off at your Holcomb Bridge store when the server stood over my shoulder while I was paying the bill, picking the tip, and attempting to fill out the feedback form. I usually tip 20-25% but I just picked 20%. I don’t like to be bullied into a tip. I handed the machine to another in my party to complete the feedback (someone whose chair was up against a wall). I also must say I found the food to be bland and overpriced.
We are at Olive Garden in Florence AL and we were told the wait would be 35 to 45 minutes. We have been here over an hour & still others ahead of us . This will be our last trip to Olive Garden.
Your restaurant in bradley, il – I ordered two chick Parmesan dinners to bring home. They were horrible. There was only about (maybe) 1 tablespoon sauce on each of the dinners. Pasta was rubbery. Chick was tough. I brought home 1 qt minestrone — good. My husbands salad was good. Chick parm — horrible. I spent over 30.00 in there. Not sure I’ll go back anytime soon.
Just want to say thank you for the great meal I had today at the Bloomsburg Pa. They treated this veteran with the up most respect by the manager and my waiter Anthony P. The manager greeted us as soon as we walked in was thanked for my service and was seated. Anthony P did a great job serving me and my wife. Are food was served fast and hot. Didn’t expect that the place was packed. They did a great job. Great team work. Please thank them for us Olive Garden 4449 Ck#31269
The prime reason for this e-mail is to acknowledge one of the best servers we have had in a very long time. Lindsey G. (Your store #1546)
We were at the Olive Garden 1546 on Chesterfield Airport Road in Chesterfield, MO tonight, Veteran’s Day, Oct 11, 2015.
We were there between 6:00 and 8:30 PM and as you can imagine the scene was somewhat chaotic. Not out of control, but a lot of vets, with family, including children of all ages and sizes.
We were a group of 3 couples who had come for the Pasta Bowl or other fare, completely unaware of the Veteran’s Day aspect of the evening until we were there.
Lindsey G. was our server and she didn’t miss a beat the entire evening despite the restaurant’s situation. She was warm and personable, a great smile and since I was on the end, made me feel like she was genuinely glad we (I) were there.
We talked too much and took a while to order. She was there for us and after being assured that we were not in a hurry and she could tend to other tables, etc., she went about doing so.
We asked for checks by couples, no problem despite sitting in an odd way so the women could talk and the guys could do so as well. (She never missed an item on any of our checks or in delivering our food.) Not once did she ask, “who gets the …..”. Unusual in todays restaurant environment where someone takes your order, disappears and the food is brought out by worker bee’s with no idea as to who get’s what at the table. Followed by “who gets the ….”.
We ordered and our food came out promptly and she followed up with us several times to be sure we were happy. Always with a warmth and skill rarely seen in todays marketplace.
I can’t say enough about her and how pleasant she made our visit. I am long retired but if I had a company, I would try and hire her as, an attitude like hers is hard to find. She will be able to do whatever someone is willing to train her to do, or whatever she decides to do on her own. (Education, etc.)
Be aware that I don’t lightly offer this kind of effort about servers as while I have had many good servers and said nothing, Lindsey, had something extra. I could go on and on but you get the idea and I would be happy to say more or discuss it further if you wish. (As a reference to my knowledge of the restaurant business, I worked part time as a waiter for over 15 years including a two year stint at Tony’s, St. Louis number one restaurant and Mobil 5-Star at the time I was there.)
Regarding, Olive Garden 1546, or Olive Garden in general. Congratulations to the Chesterfield location as they were humming like the proverbial well oiled machine tonight despite the rush they endured. Managers were helping and still had time to check our table to be sure we were happy. To Olive Garden for their generosity and recognition of our veterans. The menu was comprehensive and offered variety for any palate. We did not come in for Veteran’s Day (and all three men were vets) but we left with a great appreciation for Olive Garden, our server Lindsey and an evening that could not have been better.
H. Dean Daniels
On Veterans day went to Olive Garden 9421 Pineville Matthews Rd. Charlotte, NC 29134. Thanks for the free meal
but my wife had ordered spagetti w/meatsauce. Brought out sub with fries/ took it back. Brought out spagetti/ meat
sauce/with meat balls. Good food but bad order taking. what we thought was going to cost about 10$ ended up
costing me about 16 including tip. I know my meal was free but upsetting to know that my wife had to endure the
pain of a bad experience. Table 44/ 14:38 pm 11/11/2015 check # 62655. Again thanks for my free meal.
I recently applied at olive garden on charleston in vegas they asked for a interview but due to college I couldn’t go so they asked me to call sunday the 15th of nov I did I waited on the phone 15 min for the m,anager to check the schedule I got tired of waiting so I hung up and called again he said well we were busy so can you come in on wef at 3 I said on put im in college all day so he said well thanks for your intrest in olive garden and said goodbye I feel that’s wrong I need a job they asked me for a interview I said I have fri free but they weren’t interested not fair im a student who wanted that interview what kinda management is that
I like it I feel I was treated unfairly ya don’t ask someone to call for a interview and then just not give them one I have 20 years experience idk its so wrong
not fair to me I was asked to call sunday I did so why ask me to come in on wed knowing I have school all day read my application I asked for night work idk its wrong to ask me for a interview and then not give me one bad management to me
Went to Olive Garden in Bowie, MD 4101 Towne Center Blvd for lunch and had the best service from Emanuel. Emanuel was very professional, prompt, and made great recommendations for the lunch that was tasty and well prepared.
On November 20th, my family and I went to Olive Garden. We enjoyed our lunch and service was great. However, when It was time to pay for our meal we informed our waitress that we had a coupon from online that would give 15% off. It was from Groupon and indicated Olive Gardeb verified the web address. As we brought that to our waitress attention she informed us that her manager stated he doesn’t accept it.
We asked to speak to manager and he explained to us they do not accept coupons from websites.
We were a bit frustrated being that it showed the coupon was used numerous times. We felt that Olive Garden should check websites they verify if there not going to honor them.
could you tell me why everytime I go to the olive garden I get dirty dishers? I don’t eat off of dirty dishers at home, why should I eat off of them in the olive garden
My birthday which lands the day before valentines day was told I could not reserve because of valentines day well I think that is a load of crap!!! I should be able to reserve if I want to! The customer service received in these restruants is very pathetic and poor always very rude waiters and takes forever to get my food. When I ask for something extra I never receive it and they try to charge me for it. HORRIBLE SERVICE!!!
Hi, I purchased a $50 eGift card online, which is supposed to come with a $10 Bonus eGift card. I have received the former but still not the latter. My Order Confirmation # is 2898775976. Could you look into this issue for me? Thanks
We have always eat at the Logan’s road house in Athens Georgia. We elected to try the Olive Garden beside our normal resturant. Went in and sit at the bar. Bar counter very nasty. Looked around and noticed coolers and rest of all flat areas very dirty. Also noticed the person at the bar not interested in cleaning at all!!! Will not visit this location again. 11/29/2015. 5:00 pm
I did the carry out and went in to pick up my food my bill was 22.03 and I have a charge for 27.03 the guy gave himself a five dollar tip that’s messed up!! Too top it off he spilled my soup in the bag and just put a new cover on it not Evan a new bag!! Some people!
My daughter and her friends had lunch at the Olive Garden in Wilkes-Barre, Pennsylvania this afternoon. Before finishing her pasta she noticed “ANTS” on her plate. All she got from the manager was an “I’m sorry, I don’t’ know how that happened and the bill for her $3.00 drink!” The girls are all sick to their stomachs after this incident. Can’t believe she charged them for their lunches and I told her so. I also informed her it is her “job” to know what’s going on in the kitchen at the establishment she is the manager of. The girls won’t be going their again for their Thursday Girl’s Day lunch!!! Nor will I. Lots of other fine dining establishments in this area.
Alvin Texas location, ordered online, go to get our food the food still isnt done yet(after an hour wait) 15 more minutes finally get the food, get home and they forgot one of the entrees and bread sticks. Call them, get rude responses and yelled at and told that I don’t have to order from there and get hung up on. Went and picked up my money n will take her advise and will not be coming back, worst service ever!
Three couples sat down after us and received their food before us. My husband and I are still sitting here waiting for soup and spagetti!…The other couple are finished with dinner… Unhappy customer here!
I went online to view the menu before our group met for our annual Christmas party, as I can never make up my mind. I ordered the new giant sausage stuffed rigatoni, thinking I was getting what was pictured. What is pictured is nice plump stuffed rigatoni’s. What I was served was completely flat rigatoni’s with a soupy consistency(like cream of wheat) floating on my plate. What a disappointment. 4 other ladies in our group ordered the chicken marsala stuffed ravioli’s. While the flavor was good, the food was served cold. Our experience was a Great Disappointment as we have been enjoying our annual Christmas party at Olive Garden for the past 10 years…Time to look somewhere else, I guess.
olive garden 1605 at 5555 g whittlesey blvd, Columbus ga 31909. my wifes birthday was ruined by the service at this olive garden me my wife and another couple and a friend went their for my wifes birthday this is where she choose, the woman that seated us was rude and hateful she was 4ft tall and 4 ft wide with a attitude, then we got a new waitress kenturah j was lost in space the whole meal food came out cold when it finally arrived. we asked 8 times for bread sticks, water, soup, salad, the meal was a total waste of our time a manager came to the table and asked if we had a problem he got a ear full. I told him the reason you had no business is because of the way we were treated, one meal of eggplant par came out cold and hard he told the waitress to just take it of the check and take it back to the kitchen the only one that could eat their meal was the woman that ordered soup and salad, the menu has changed not for the best we always get the lunch chicken scampi not anymore you have to get the dinner order.
I don’t understand why when I placed an order to go they can’t tell me the cost. That’s really stupid if u can’t tell me the cost get me someone who can. I have so problems w this Olive Garden in fayetteville ga. Just like the time they were out of ziti noodles didnt tell anyone just changed the noodles out. Is it really ur policy to not tell someone the price on a to go order? Why can’t I order the smaller portion to go other olive gardens let me even at dinner time???
Went to OG ON TRANSIT RD ON 12/8. My husband and I wanted to order the lobster stuffed ravioli that has been advertised on television. We were very disappointed to find out that it was not available, Why keep advertising something that you do not have. We were told it was unavailable through the manufacturer. I guess we were under the very wrong impression that Olive Garden makes their own dishes. The dish that I ended up with tasted like something I prepared & I am not a good cook. Last visit to Olive Garden.
I took my family to restaurant 1367 today for lunch for my daughters 31st Birthday and my sons 23rd birthday today. This has been a family tradition for years to take her and our sons on their birthdays. This was the WORST service EVER!!!!! The food was terrible. They couldn’t keep up with anything there were 3 people trying to serve our table and none of them knew what each other was doing!!!! The check was large and if we didn’t have 3 hungry little kids we would have walked out!!! Absolutely awful!!! I never complain on any site about anything but this made me so upset, after all it was for two birthdays, what an embarrassment. My daughter and son in law then witnessed another server dump a ladies drink right in her lap!!! It’s like everyone working there were under & untrained!!! We used to love going there but I just don’t know now!!!!! VERY, VERY upsetting!!!!!!
I just visited your Terre Haute, IN location with my son to buy a gift card for Christmas for grandparents. As I entered the restaurant, 4-5 hostesses were standing up front, 2of them drinking something. I ask if I could buy a gift card. One of the hostesses said I needed to go to the bar. My son is 10 so I questioned her. She said he would have to stay in the lobby!!!!! Are you kidding? I did not feel the need to divulge my son is autistic and would not be ok. It is ridiculous to have that policy. If a mother with a baby in a baby carrier came in in the same situation, would she be told to leave her baby? I did not buy one!!!!! I had been to Outback and Texas Rosdhouse and one of the hostesses went and got it for me with my credit card. The exact way it should be handled!! You had better look into your policy of selling gift cards!! I will not return to your restaurant when treated like this!
I love Olive Garden but not as much as my Mom does. However with that being said, I find it a shame to even call the Sawmill location in Columbus Ohio an Olive Garden. We should have left when we walked in. No one was waiting in front of us but it took forever to get seated. Then the service was to match. Obviously our waiter was serving a company party going on and we had to chase other associates down to get service. Once he walked by and happened to remember us, turned around and came back to ask if we needed anything. We waited so long for the food, which was equal to the service, we had to get a to go bag. When I asked for the check, the waiter became smiley. Guess he thought he would smile to get his tip. I tip accordingly but felt like i should have left him a penny. I looked for a manager at the front when we were leaving but no one in sight. My biggest regret was not walking out but with my 91 year young Mom, I didn’t want to embarrass her.
I will never go back to this location if they gave me food free for a year. Horrible service for us and a slap in the face to Olive Garden for how other restaurants are. With this being said, there are more important things to fuss over. I just won’t go back.
my girlfriend wanted to go to eat for her birthday at Olive Garden in Belle Isle Oklahoma City. The food was cold and the service was bad. We order a bottle of wine and it was not even a brand name wine that cost 30.00. We were served on one bowl of salad. We we were getting ready to pay, had to pay two different times one for appataziers and the other for the meal. We will never come back and wil not recommend to friends. The four of my friends wasted and evening and money.
First of all I love Olive Garden and I frequently go to the one in Montclair Ca. It’s wonderful from the food to the customer service. On 2 occasions in the last 2 weeks our out of town family have gone to the location in Chino. On both occasions, the service was horrible, slow, food was cold, took 10 min to get cream for coffee, very difficult to get more bread sticks.. The servers were nice but not organized. And we were there at 5pm. It really wasn’t even that crowded. The worse part was we told our guests that it would be a great experience. I look forward to hearing from you.
Had the worst service ever today. Had late lunch at Rockford Olive Garden. 3 senior women, and yes we normally tip very well. Asked 2 different employees for cream, coffee cold when we finally got it. Never offered refill on anything, dirty dinner dishes, empty wine glasses on table when desert came. Went to bar to get cream, then waiter brought more. Waited a long time for every part of our meal. The 3 of us have all been in the restaurant and service business for many years, there was no excuse for the service we received.
To whom it may concern,
I placed a “to go” order early last week, to be picked up at noon this past Saturday. The order was for two jumbo salads. I arrived at 11:55 to pick them up. I was very disappointed that I had to wait until 12:37 for my salads to be ready, after ordering them well in advance for 12 noon. Because of the wait, I missed a 12:30 train into town and had to wait until 1:30 for the next one. By the time we arrived with our salads, the gathering was well under way. We are very good customers of Olive Garden, since our kids love to eat there. I was repeatedly told they would be ready in five minutes. If they would have told me upon my arrival ( or called me earlier), to let me know they wouldn’t be ready, I would have made other arrangements to bring something else. Needless to say, I am beyond disappointed that I waited so long. I have a copy of my receipt showing the salads were ordered for 12:00 noon and I was not rung up until 12:37. I would like to know if you could do something to remedy this situation.
Thank you in advance.
Went there with family and have not been back due to service. Got $30 gift card thought we would try it again. Nothing changed I asked the waitress about the build your own pastas. She said that if we know your just trying to save money we are going to charge you regular prices for trying to make chicken Alfredo. I have to say it is not the food that makes a restaurant for me and my family it is service for us.
Went to OG for lunch today. Was very disappointed that they did away with lunch size portions of several dishes that are now only dinner size portions. I’m guessing this is to push customers to their new lunch menu. My friends and I are not interested in over sized portions at lunch nor at dinner for that matter. Also I find the new pay tablets annoying. The brightly light displays are too bright in a dim atmosphere and seems impersonal at the end of the dining experience. It appears OG is moving toward a fast food atmosphere. I guess that’s okay, McDonalds is popular too. The old word music has been replaced with contemporary music. I don’t like the new feel. OG USED to be my favorite restaurant. 🙁
To the manager at the Novi location. My granddaughter was at your restaurant Tuesday night for dinner, she found hair in her meal and was charged for her meal ,not very professional . Very disappointed will not be back.
I sent a comment 2 days ago, but did not hear back from anyone. Me and husband went to the Olive Garden Restaurant in Orange City, Fl on December 26, 2015 at approximately 4:00 PM, when we walked in the host asked us to ave a seat. We waited and waited my husband noticed that one side of the restaurant was completely empty when he asked the hostess why it was empty she replied, we have no servers for that side of the restaurant. So we left. We went back in about 45 minutes same problem. We decided it would be best if we went somewhere else for dinner. I must comment there were several people that left along with us.
Me and my husband went to the Olive Garden located in Orange City Florida on December 26, 2015 at approximately 4:00 PM. We were asked by the hostess have a seat in the lobby. After several minutes of waiting my husband noticed that one side of the restaurant was completely empty. He asked, why couldn’t we sit in their she replied, we have no servers for that side of the restaurant. Several people were waiting along with us. So we left. Decided after about 45 minutes to return same problem so we went elsewhere for dinner. Thank you, Diane Jaqua Seemed strange that there were not enough servers for this restaurant.
THREE WEEKS IN A ROW WE ORDERED AND IT WAS WRONG AS WELL AS NOT READY WHEN WE WERE THERE TO PICK IT UP….AND ONE TIME THERE WAS A HAIR IN MY FOOD I CALLED EACH TIME AND WAS NEVER REMEDIED…..LOST GOOD CUSTOMERS…EVERY WEEK
My wife and I had lunch at the Olive Garden on route 22 in Harrisburg pa today. My experience was far less than a good one. To start with my wife had to use the rest, so I went to the desk to let them know how many would be in my party. It was just my wife and I . When the person who takes you to your seat in got to the desk for his ONLY guest he was told I was waiting for my wife his comment was I hope she does not take to long. After being seated a person on a walkie radio stations had to report the table behind us was clear it sounded like two kids playing on the radio for the first time. The waiter came to our table and introduced him self as our server. Very polite. Asked us if we wanted salad or soup and if we wanted any thing to drink while we looked over the menu. My wife and I both wanted the salad. The drinks my wife wanted a glass of wine asked 6 or 9 oz. my wife ordered the 6 oz and I ordered a beer Sam Adams. When the waiter came back and poured the wine he had to stoop down to see how he was pouring is there a mark he was looking for so you only get your 6 oz. and not a drop more? My beer was cloudy he said it was the orange that made it look like that. The bowl of salad, the salad barely covered the bottom of the bowl(1 green pepper). I had ordered the tilapia and shrimp and the shrimp gave a whole to meaning to shrimp can you find them much smaller I bet it would be hard to do. The video game was good it made me not realize how much time was spent being waited on and served. Thank you for your time in reading this if you really do.
On monday my fanily and i went 2 olive garden in jackson ms .Upon arrival we was meet by a nice lady who showed us 2 all table.we sat there for 20 minutes while another couple came n 5 minutes after we did they got waited on b4 we did and we were there first shortly after the server came finally took all order after getting the food i had 2 send my food bck 3 time because food was burnt noodles was cold lasagna was dry and cold each time it got worst.After 3rd time i just said cancel the order. I drove hour and thirty minutes 2 indulge in the worst experience i have every had. I was so irritated i couldn’t order my husband 2 go food and the waitress did not seem 2 care.This type of services i recieve will not permit me 2 visit olive garden again and 2 thinks this is my favorite restaurant is was so disappointed and no one bother 2 aplogize fa the inconvenience.
On January 1 my birthday only place I wanted to eat I called the one in Robinson on m our way to pre sign in and the person answering the phone said it wouldn’t b necessary cuz they weren’t busy got there and we ended up waiting 40 minutes I was very disappointed .if they would have taken my ne my wait might have been shorter. That is why I called in 1st place. Again I was very disappointed
I went to the olive garden in Barcelona, PR with my wife, son and grandson and it was an excellent experience. Miss Iris, the server ( 30153) was very helpful and always was trying to accommodate us. Yesterday was one of my best experience in olive garden,since we are customer from 1990 at Irmo SOUTH CAROLINA.
Thanks to Miss Iris for yesterday experience.
I want to start off by saying that I frequent your restaurant two to three times a month it’s actually one of my favorites but my visit two days ago was one of the worst experiences I’ve ever had at a restaurant. My wait time was supposed to be 25 minutes took 45 minutes to get that once I was set took a good 10 minutes from my server to even approach the table another 10 minutes for drinks and bread. Once we ordered our food it took a good 30 minutes for Apple to come out our server was very apologetic at this point we were just over our whole experience. Everything from start to finish was just bad. I’m in the hospitality business so I know how things should be I just wanted to be known that I am very very disappointed with my visit
I just had lunch at the Olive Garden and spent $80.00 and I saw a dog in the restaurant that was sitting in a booth with the owners. They allowed the dog to sit on the boot cushion and eat off the plates on the table. The dog was a long haired dog and who knows how clean it’s back end is after having a stool bowel movement. In addition, dogs clean their anus with their tongue and the owners were letting it eat off of plates that are served to unsuspecting customers, I will not be back to have any food or drink at your restaurant,
I ordered take out last night. I ordered the Shrimp Fettuccine with Garlic Bread Sticks on the side. Came with Salad with Ranch as well. The Shrimp Fettuccine had about 8 small shrimp and the noodles seemed dry (Not much sauce). I was disappointed in the quality of the meal for 19. bucks for this dish as I used to dine at this restaurant in the past… The salad was mostly lettuce and had too olives as a few slivers of carrots. Had two small peppercinis. The whole bill I paid was $25.
i had eaten in an olive garden in leesburg fl, last night. the manager came over as always to see her guest. i only wished she had come over after we had gotten are food. when i requested her to come back she ner did, which im sure it wa our waiter fault not relyiung the message. the waiter we had was not very good, we had the all u can eat soup& salad, breadsticks and my friend had the cucia mia.the waiter we had was a man. he left out offering any grated cheese on our soup or salads.or askinbg if we wanted refils on our drinks and soups. then when we had to remind him, when he did come, he would always leave out something, that we had requested. he not only forgot to bring out bread, but forgot to bring one of us any more soup or drinks. when i requested more bread, he brough one breadstick, saying he was waitng for new bread to come out of the oven. 30 minutes later he still not only didnt bring out bread, but when asked he saif there wasnt any. he also kept not bringing out my salad as i kept reminding him, concidering we came on a slow night and later hours(7pm) i dont see why he had no time to be a proper waiter and why we had a serious problem with our orders, and request. instead a few times he would come over and move the game machine towards us as if it should do his work for him.
My husband and I went for a nice dinner. The noise level is extremely high. We knew that but went any way. Our drinks came timely. Our server was pleasant. We got our soup and salad reasonably but when the main course came, my husband was served and I wasn’t. The server ask if I had received my soup. I said yes but what happened to my salmon. She left and was gone for several minutes. On return she said my food had been served to someone else and my food was now being prepared. My husband continued to eat and finished his meal. I did get drink refil. After soup and bread sticks and half hr later I wasn’t hungry. My food did arrive. I got a box and took home to my dog.
I wasn’t offered a desert. I’m sure they were glad we left. I am not in a habit of spending $16.99 for my dogs dinner.
I just left your Matteson,IL facility. I was seated immediately. I waited exactly 9 minutes and no one acknowledged me for a beverage order or food.
I got up to leave and as I walked out the hostess station, I said to the two ladies standing there. I sat there for 9 minutes and I was not approached once for not even my drink order. One of the girls started laughing and said really and continued to laugh. I said so is that your customer service and she continued to laugh and didn’t even say, I am sorry. I walked out.
This is not first experience of not great customer service at this facility. I work in the food service industry and I will always give a second chance. That was my second chance at this facility.
Thought you might like to know.
Very disappointed that I’ve been unable to use online Togo to order food these past two weekends. We usually get Olive Garden to go once a week it’s quick and very convient. We love Olive Garden. That’s why I’m very upset we haven’t been able to use website very disappointed
I recently dined at your Baxter Mn location. The meals were satisfactory but I was disappointed when the bill came and the server told me I had to pay via an electronic device. I went on the device and used a credit card. The device prompted me to “automatically” tip at 20%. I had to manually change the amount to reflect my desire to tip the server appropriately. When I got the receipt I was additionally charged for “table top games ” even though I never played any games on the device. I feel like using these devices takes away from customer service and defeats the purpose of going out to eat. If I want to go through electronic devices to order and pay for food I don’t need to go to a restaurant like yours. I will now be LESS likely to go to an Olive Garden as a result of this experience. Please respond and tell me how you plan to earn back my loyalty as a customer. Thanks much.
Loyal customer of many years
Loved Olive Garden in Mishawaka Ind – Had my 50th Birthday Party there, years
ago – bought many Gift Cards through out the Years for Clients and Family
Members – Even bought Darden’s Stock – This afternoon a Friend and i stopped
in to have Lunch – Carmen greeted us and took us to our favorite table – The waitess
that waited on Us had a ring around her nose and i noticed that You have changed
Your Lunch Menu that we ordered from – We ordered Coffee and i ordered a
class of Cabinet with my meal – My Guest ordered the Meatball Flatbread and
Soup – I ordered the Penne with Basil ,Garlic also had a Salad – The Salad
was Dry hardly any dressing on it and then came my Guest lunch and Mine,
I couldn’t taste either the Basil or the Garlic it had No Taste – The Penne was
overcooked – It looked like a dab of Ketchup at the bottom of the plate and
just through the Penne on top – I told the Waitress this is crap – Banquet Frozen
TV Dinner look better and taste better than what You just gave me – Banquet
as I’m concern is the bottom of the line for Frozen TV Dinner and today Your
Corporation couldn’t hold a match to Banquet – The Waitress offered to bring
Me something different and I refused after what She Brought my
We had dinner at your tukwila, WA location on Saturday. Or waiter was very nice, he got a 20 percent tip. I ordered the spaghetti and meatballs (one of my favorites) the meatballs were terrible, very plain, mostly bread crumbs.
I was disappointed with my dinner but I did not send it back.
Mount Juliet, TN Providence Marketplace Loacation
We had dinner at your Mount Juliet Providence Marketplace Location in Tennessee. I’m not sure what has happened to this place but it has surely gone downhill fast, I ordered the tour of Italy Special along with my friend who ordered the same thing. What a mistake this was, the food was presented terribly, and the manager kept saying was that since this is a new special item to us, the cooks in the kitchen are not yet familiar with how to serve it! I thought to myself what kind of idiots this woman thinks we are! Regardless of what kind of specials you are running, the cooks should know how to present a plate to a customer that is appealing and most of all enjoy eating with your eyes as well. Looked as if our food was thrown on our plate as a mish mash, could not distinguish one item form another since it was thrown together, service was poor as usual, waitress seemed to be in a hurry to get us out of there, manager was clueless and trying to find blame with others instead of owning up to it. If this place is to succeed you may want to get people in there that respect the industry and at least have pride in what they do and serve to customers, I’m so sorry I spent my hard earned money in your establishment, WILL NOT RETURN NOT EVEN TO USE THE RESTROOM! THANKS FOR SERVING LOUSY FOOD AND PROVIDING LOUSY CUSTOMER SERVICE!
terrible… Much too salty.. We couldn’t get past the salad and bread… Why?
Ordered the new trio first of all can not stand cold food waitress fault although one of the items were chicken Parmesan totally burnt breadsticks cold this is the second time I have had a problem with this location will not go back no one seemed concerned about it although they did give me a chicken Parmesan to go totally different from what I was served the first size sauce topping
As a loyal customer I waited 20 minutes to be seated and 4 other couples after me were seated instead. Manager refused to do anything about it and dismissed my concern. Had to go to a compitater
I just went to the Olive Garden in Pleasant Prairie Wisconsin where I go several times a month to get away from stress & to read a book. My 3 favorite servers are Jen S., Jack and Gillian. Today I had a new waitress, Ashley or Ashlyn, was her name and she was horrible. Took 10 minutes to get to my table to greet me. Took another 10 minutes to bring me my coke. Took yet another 15 minutes to bring me my minestrone and breadsticks. When she brought me my soup I told her that I wanted to be able to eat it before my lunch came. Then another waitress brought my lasagna classic just 1 minute later. Horrible service. I then asked my waitress for some napkins to use when she had brought my food. Nothing. I waited, watched her go to other tables to help, and finally got up myself to get some. The table that was next to mine, a manager was at. I hated to interrupt but just wanted to find napkins so I could eat. I told him about the bad service I was receiving and the bad waitress and he apologized, said she was new and I would get a free lunch. I told him I didn’t want the free lunch, just good service. She came back about 5 minutes after that to see if I needed anything and asked if she wanted me to have her remove my breadsticks. Why on earth? I finally got to eat, finish & she came back. I ordered the chocolate mousse cake Another manager was walking around then & stopped by and I told him about the horrific service I was receiving. He said that lunch was on them,he was sorry about it all and I told him I told the other guy that I didn’t need a free lunch, just good service. The waitress then came back with the wrong dessert and I told her it was not chocolate mousse cake and even pointed to the picture on the little menu at the table. She brought the right one back.. I am sure she was trained but she didn’t listen to a word of it at all during training. She was a horrible waitress. I usually tip the great service I have there at least 20% but 0% today. Sad
I just went to the Olive Garden in Pleasant Prairie Wisconsin for lunch today where I go several times a month to get away from stress & to read a book. My 3 favorite servers are Jen S., Jack and Gillian. Today I had a new waitress, Ashley or Ashlyn, was her name and she was horrible. Took 10 minutes to get to my table to greet me. Took another 10 minutes to bring me my coke. Took yet another 15 minutes to bring me my minestrone and breadsticks. When she brought me my soup I told her that I wanted to be able to eat it before my lunch came. Then another waitress brought my lasagna classic just 1 minute later. Horrible service. I then asked my waitress for some napkins to use when she had brought my food. Nothing. I waited, watched her go to other tables to help, and finally got up myself to get some. The table that was next to mine, a manager was at. I hated to interrupt but just wanted to find napkins so I could eat. I told him about the bad service I was receiving and the bad waitress and he apologized, said she was new and I would get a free lunch. I told him I didn’t want the free lunch, just good service. She came back about 5 minutes after that to see if I needed anything and asked if she wanted me to have her remove my breadsticks. Why on earth? I finally got to eat, finish & she came back. I ordered the chocolate mousse cake Another manager was walking around then & stopped by and I told him about the horrific service I was receiving. He said that lunch was on them,he was sorry about it all and I told him I told the other guy that I didn’t need a free lunch, just good service. The waitress then came back with the wrong dessert and I told her it was not chocolate mousse cake and even pointed to the picture on the little menu at the table. She brought the right one back.. I am sure she was trained but she didn’t listen to a word of it at all during training. She was a horrible waitress. I usually tip the great service I have there at least 20% but 0% today. Sad
My husband and I love Olive Garden. On January 9, 2016, I joined your eClub, and read that part of joining meant we would get a coupon for a free entree or dessert, and it would take about 76 hours to process and receive the coupon.
We have never received the coupon. What’s kind of deal is that?
So I drop off John & Chris to get a table while I park car at Olive Garden . I go in and they gave them a table in the middle which I hate. I see there a couple of empty booths so I sent Chris to request one he was told they didn’t have any and they would have to clear one in the bar area. Duh. There are 2 empty cleared booths behind us. So we leave and on the way out the manager says we were going to clear a table I had to inform him that there was a couple already cleared back there. So we left that place was and I was very disappointed . So word to people if you want to celebrate your birthday lunch Olive Garden in Wilkes barre twp isn’t the place to go!!
The manager and my whole experience wasn’t good if you want to let the hostess manipulate the customers and where they sit so they can their friends get more tips let the customers know . Trust me there are a lot more restaurants out there especially in this area
My husband and i went out to eat at store 4488 in Monroe, LA. A young lady named Demetria was our waitress. She was nice, but she was not to attentive to to our needs. My husband ordered the Tuscan tour, and he complained about the steak being overcooked. The waitress was nonchalant and offered no concern about the error. We will not eat there again.
I went to Olive Garden yesterday for my mom’s birthday and it was not good. Her food came out out wrong twice and on the 3rd attempt it was cold. At this point she was ready to go so I just paid the bill not realizing I was overcharged. I was given the wrong ticket and paid too much money for the not so great service we received. This was very disappointing and makes me not want to go back to this location
I PURCHASED TWO GIFT CARDS BACK IN DECEMBER; FOR A SISTER AND A BROTHER;
ONE I HAD TO CHANGE WITH THE CUSTOMER SERVICE REP TO $20 VS. $30 WHICH SHE ASSURED ME SHE WOULD STAND BEHIND AND IT WOULD HAPPEN. IT WENT OUT AT $30 AT THE END OF THE DAY. THEN IN CALLING BACK TO FIND OUT WHY, I WAS ASSURED SHE DIDN’T CATCH IT AND WOULD MAIL ME A $10.00 CERTIFICATE TO USE AT OLIVE GARDEN. WELL, NO $10.00 CERTIFICATE RECEIVED, SO APPARENTLY NEVER MAILED TO ME. RIGHT NOW I THINK YOU’VE LET ME DOWN 2 TIMES; SO YOU NEED TO COMPENSATE ME FOR HAVING TO TAKE THE TIME AGAIN AND FOLLOW UP WITH YOU TO FIND OUT WHAT HAPPENED TO THE GUARANTEED CERTIFICATE OF $10.00 WHAT CAN YOU OFFER ME TO COMPENSATE ME NOW AS THIS IS TWO (2) MESSUPS. THANK YOU AND I LOOK FORWARD TO HEARING FROM YOU.\
SHEILA M GORE
I had lunch at Olive Garden, Laurens Rd. Greenville, S.C. I ordered an appetizer of the shrimp. On the picture the shrimp was fried and crunchy. The menu stated either butter sauce or red pepper sauce. I ordered the red pepper sauce and told the waiter I would try that sauce and if it was to hot I would get the other sauce, When the shrimp was brought to me it was soggy, like it was prepared in a clear glaze. This was not the way the dish was picture on the menu. It was not very good for $10. I had ordered eggplant parmesan which had been good there in the past. Today it was undercooked. The salad was good.
today I visited the PINELLAS PARK STORE CHECK#62319 with my friend….the server was very nice but after an hour she comes back with no food and offering more soup….we asked where is the food and she said we have been busy…I asked to speak with the manager and this lady comes out could care less that no food…left and a little after that the food comes and it is cold!!! seriously..When I go to a restaurant I expect service not this…we did not enjoy our food and not to mention the portion was very small..what is going on with your restaurant.it use to be great…maybe it is this store or all stores…
I went time with my family this Sunday and it was a terrible experience I went to the Olive Garden located at 8201 W. Flagler Miami. It took them 45 minutes to let us in then I had to wait for a table to get clean and wait to get two extra chairs. We sat down and waited 10 minutes and then our waiter came we did the complete order and 20 minutes later we had asked for drinks we waited 15 minutes and when I ask another waiter for our Salad our waiter said not to give it to us that we had to wait because they just put two other tables for him. After that he was on file we were afraid of asking them for anything else because he wasn’t happy and when we left he Markhams he marked himself 20% tip and asked us if we add that and agree with it then to change it and a little machine that they have at the door at the tables. Usually I then pay attention to minor details but there were too many on this visit either recommend this restaurant.
I went time with my family this Sunday and it was a terrible experience I went to the Olive Garden located at 8201 W. Flagler Miami. It took them 45 minutes to let us in then I had to wait for a table to get clean and wait to get two extra chairs. We sat down and waited 10 minutes and then our waiter came we did the complete order and 20 minutes later we had asked for drinks we waited 15 minutes and when I ask another waiter for our Salad our waiter said not to give it to us that we had to wait because they just put two other tables for him. After that he was on file we were afraid of asking them for anything else because he wasn’t happy . My husband order steak medium well and when he got the meat and he cut into it it was bloody we told another girl and she rolled her eyes while she was telling our waiter with Jeff what a gesture and when we We’re leaving as we asked for our check he took the payment through the portable machine at the table and he markedhe himself 20% tip and asked us if we Didn’t agree with it then to change it . Usually I then pay attention to minor details but there were too many on this visit either recommend this restaurant.
Worst experience ever
2//7/16 Store #31002 ck. no. 65312 My husbands and my experience at this site was totally unacceptable. Server Sonia R. was never pleasant or made us feel welcome. I ordered the trio with steak. Both pastas on the dish were only luke warm. She never came back to the table to check to see if things were alright. Another server overheard me telling my husband and stepped in and said I’ll get you some more. I wish I had noticed her name, as she is an example of how a server should be. Also she had removed my salad without asking if I was through – which I wasn’t. The replacement fettuccine was hot and very tasty. The tortellini al forno was obviously just put under the microwave as the shells were dry and hard. I through it away when I arrived home. When I spoke to the manager, his only reply was I’ll talk to her. No apology. In view of the above, we will probably not frequent Olive Garden any time soon.
I just ordered take out today 2-10-16 and was very disappointed. I ordered the Cheese Ravioli and they were completely dried out. I didnt get enouph sauce or cheese and my ravioli’s were stuck together because they piled them on top of each other before adding the sauce so i had very little sauce on only some of my ravioli’s. Besides that I only had 7 Ravioli when its suppose to be 8.
I was in a party of four that stopped for a light meal at the Olive Garden at 1354 IH 35 in New Braunfels, TX. We were seated, given menus and placed drink orders promptly. The waiter was friendly, and took our orders for soup and salad when he brought the drinks. Three of the soups took about 15 minutes to arrive, which we thought was pretty slow for such a simple order. The last soup took an additional 5-10 minutes to arrive. Of the four soups, one was not what was ordered and all of the plates and bowls were served in ice cold china. The waiter had been poorly trained as he continually reached across us instead of walking behind and serving from the left. We were never offered additional bread, had to ask for more water and salad. When the additional salad finally arrived it was poorly dressed with no croutons. When the bill was presented I told the waiter I wanted to pay in cash, it completely confused him and he attempted to instruct me in how to use the terminal and then disappeared. I then took the terminal to the front desk and said I wanted to pay cash. The lady on the desk said “just slide your card here.” When I told her I wanted to pay cash she repeated her instructions tp pay by card. When I said I would not use my card she asked me not to yell at her. I never raised my voice, just repeated I would only pay cash. She finally located our waiter, took my money to the back somewhere and the waiter returned with my change. Since you apparently have made it so difficult to pay in cash for what I consider a small purchase, it is doubtful I will return.
Sadly, a disappointed former customer.
My family and I went to Olive Garden last night in Augusta ga. We had to wait about 20minutes for a table and they were not even that busy, we finally got sat and our server came over got our drink order and dinner order; we waited close to 20 minutes for our salad and breadsticks to come to the table, then after that a long time until the food came out, and all but one food dish was cold, and their excuse was because they had a big party. They took mine back and asked if I wanted them to heat it up or if I wanted anything else. I told them no that I didn’t want anything else(I was mad at this point) the manager finally came over about 10minutes later and was extremely rude to us she had an attitude about me sending back food and she brought me another dish out which was the exact same one from earlier just microwaved and more cheese added to it. The server came back over to box our items up and I told her that the manager was rude and her response was “we get that a lot about her”. I’m writing because this was absolutely ridiculous service the worst I’ve experienced with an Olive Garden, just for their excuse to be “we have a big party” regardless if they had a party or not food should come out correctly no matter what. And something needs to be done with the manager and the service. Our server was good though none of this was her fault!
went today for my birthday….liked the olive garden, so wanted to go for a nice birthday meal…..tried to set up a reservation, but was told no because of the date. daughter arrived early to set up seating..hostess was snotty and treated my daughter poorly because we didn’t have a reservation…she said we tried to reserve but couldn’t…..they seated us…took orders. i ordered an appetizer before my meal…..never came until we asked what happened to it….drinks , salad, and soup came ten minutes before meals…..my meal was wrong, sent back and then came back totally different…..i cancelled my order because i was so pissed….we even got an order that wasn’t even ours….manager came out and acted like it was a hassell for him to talk to us…..i was given a ten dollar bonus card to use on next visit, which has to be used in a month….i should’ve got my meal free, on top of a gift card that i can use at any time…..then the checks came..daughter and boyfriend were double charged on thei r ticket…..thanks for the birthday guys way to go…..OLIVE GARDEN STORE #1377 TIME……..15:06:04…DATE 02/13/2016
I WANT A FREE MEAL OR A GIFT CARD…………THANKS…….FOR SUCH LOUSY SERVICE…….I WILL NEVER FORGET THIS BIRTHDAY……..
Last night i went here with my family of four to eat and enjoy my dinner. We were kindly greated by the host and sat down fairly quickly. When i say everything went wrong i mean it. We were placed at table 32. We had placed our drink orders and then our meals. I had ordered the kids macarni and cheese dinner for my daughter with grapes. Now mind you i tries to explain twice that my daughters meal came with two sides since i am sitting there reading the menu infront of her and she proceeded to tell me i was wrong that it only came with one. Ok no problem. I jad ordered the chicken marsala with mash potatoes and the chicken and gnochi soup and my husband ordered the chicken and shrimp carbonera with a ceasar salad. For appentizers we had ordered fried calamari and crab stuffed mushrooms. Our appetizers came out first. The calamari you can clearly tell was under cooked (it was still white) and the stuffed mushrooms had no flavor and the stuffing was to say the least very chewy. I had then proceeded to ask the waitress kindly to take it back and cook the calamari more. She brought that out and told us our entrees would be out shortly. I then had to remind her that our table had no silverware or napkins and ask her what was going on with our soup and salad. A couple minutes later she brought us our soup and salad, mind you she brought she wrong salad and then she rushed off. We waited atleast 4minutes for her to get back to the table before i let her know that she brought me a soup with no spoon and brought my husband a house salad instead of the ceasar he had ordered. I had informed her and her response was that the kitchen had run out of ceasar salad and was giving her a hard time about making more so Thats why she brought the house. We politely told her that this is not what we ordered and that my husband wont eat it so can she take it away. She offered him a soup which my husband decided to get because of the circumstances. When she brought his soup out she proceeded to bring all of the entrees with and my spoon and kids meal aswell. To say it was unprofessional was the least. A minute later she had brought him a ceasar salad which there was no point to seeing as though two soups a salad and our entrees were all at the table at the same time. It took me three tes of asking here to remove and take back the house sald before she actually did so. I also had to ask our waitress to take my entree back aswell because i wasnt going to eat all of this food at once. Everything should have been brought out one at a time and it wasnt. She took it back and i proceeded to eat my soup. Mind you my huband is sitting with his entree, soup, and salad infront of him which he hasnt even touched beacuse the service was just too ridiculous. I then look over at my daughters kids meal and it has fries on it which we didnt order and two sides which i told the waitress it came with but she proceeded to argue with me. To make matters worse. I finished my soup and asked for my chicken marsala with mash potatoes and she brought it out. Our waitress didnt clear any of the dishes off the table which made it difficult to have any room and my dish came dry with no marsala sauce, shriveled up mushrooms, and no mash potatoes but roasted ones instead. I then decided it was time to go see a manager because nothing was going right and i wanted what i actually ordered. When i got to the manager to explain he guided me back to my table and took my dish back to the kitchen. Two minutes later he brought it out with the right order and it had freshly sluced mushrooms and marsala sauceon the dish. At this point i wasnt even hungry anymore and i told the manager that i didnt even want it anymore. I then tried to let the manager kindly be aware of what went wrong tonight and he tried to dismiss me by saying the meal would be compt and walked away. A couple minutes later i had asked my waitress for the bill and she let me know that the manager said he was taking care of it. I kindly told her i wanted to pay for the meals my family ate so she processed to get the manager. When the manager came by again i had told him i wanted to pay for the two meals and he argued with me that they were comping it. I tried once again to explain to him what was wrong with the night and that i worked in the restaurant business aswell and that my husbanf used to work there so we know how things are supposed to go and his answer was if we know how it is to be in the food industry then we should be aware that things like this happen. I tried to tell him that we could tell our waitress was new and that she should still be training and he decided to rudely walk away and not even listen to what we had to say. At this point i was just so fed up with how my night went that i left. This was the worst experience ive had in a restaurant and i can assure you that my family and i will not be returning.
I sent a complaint to corporate office in December of 2015. We were meeting two seniors for an anniversary lunch. when we arrived at the Olive Garden in Matteson IL, we noticed the manager standing with his arms folded and my senior friends totally upset and ready to leave. We found out that my senior friend seen some garbage and clothing from a homeless person right as he was entering the front door. he is hard of hearing but one of the Godliest men that I know. He told the lady at the front desk that there was a mess by the entrance and she got upset at him. Then she went and told the manager her story and he came out upset also. The manager and lady at the desk do not have people skills at all and instead of trying to make a customer happy, they have lost him, his wife, my family and all those that these seniors bring on a regular basis. What a shame that corporate would ignore my email. We are done with your business.
Recently I had lunch at an Olive Garden restaurant in Memphis, Tenn. The food and service was good. Upon checking out I found out I had been charged $1.99 for use of a computer game. Upon being seated there was no mention of a charge for using the computer. Please be advised I WILL NEVER PATRONIZE another Olive Garden restaurant again. This $1.99 charge cost you a customer!
we had a wonderful service yesterday Feb 21-2016 at your location
13835 Lakeside drive, Sterling Heights Michigan.
unfortunately the food took too long and was cold including the soup. the bread sticks were very hard, our waitress “Michelle” did her best to satisfy us by replacing the soup which was a little warmer but still cold, we understood and left her a good tip and paid over $65 for food we hardly ate.
we used to love to come to this location, but waiting for our meal for over an hour then receiving a cold meal, a cold appetizer, a cold soup and hard bread sticks !!!
Is geardly a good invitation for another visit.
We had a simile visit thethe week before at another favorite restaurant of ours in the area “Red Lobster” cold food, long wait !!!
We may have to drive to the extra 20 miles ???
I usually wouldn’t take the time to write a comment, but I wanted to point out how satisfied I was with Kristen Banks, who apparently was from another part of Florida, but assisting in a Manager/General Manager type of position at the Olive Garden Boca, Raton, FL. It was Valentines’ night, and my wife and I, her sister and her husband went out for a dinner. The waiter was very cordial, but I had ordered the steak medium and it gave with no “red” at all. The pasta that was brought with it was supposed to be Spagetti with Meat Sauce, and it was some type of Linguini with cream sauce. He had apologized, before that, for the food being delayed, but I wasn’t overly concerned as we were having a good time out without the kids! Anyway, Kristen apparently made herself aware of what was transpiring, as we had never complained. She asked given the issues with the order if we would like 2 complimentary desserts. I saw her on the way out engaging with one of the waiters, and I just had to ask her if there was any way I could pass upon my comments to corporate head quarters, and I hope this will make its way there. She would make a great general manager, if she isn’t one already. I was just overall impressed with how the restaurant was being managed all night. So what could have been a small annoyance with the order, turned out to be something quite positive. Especially when my wife and I ate those desserts the next day. We kept it quiet from out 3 kids! Please forward my comments to the appropriate person. I’d like Kristen Banks to know I followed up on what I said I wanted to do.
Sincerely, John Mainieri
Went to OG in Middletown NY. What a horrible experience. Took over 25 minutes for waiter to come take drink order. Brings bread sticks, attached to bread stick was someone’s blue hair. Manager apologizes and says she doesn’t know where that could have come from. Waiter takes order. Comes back 25 mins later and asks for order again because he forgot it and he didn’t write it down and got busy and couldn’t remember. Manager comes back over and states she change waiter and took one dinner off bill. Food comes out cold and a steak that was supposed to be medium was still walking rare very rare. Should have went somewhere else after waiting 25 mins in the beginning
I like to complain about a meal that I just had at the Olive Garden in Newnan Georgia. The spaghetti was very very salty and I have high blood pit essure. I talk to the manager and we explained it to him and it wasn’t anything done about it. I will not be going back to that place and I will tell others not to go there either something needs to be done about that.Sunday the 28th 2016 . I’m making this complaint and would like it to go to the corporate office this is not the first time this have happened.
I had dinner last night @ Olive Garden in the city of Arcadia Ca one of my favorites places unfortunately last night was a big disappointment my server got me the wrong food I ask for chicken and she put shrimp for additional charge never came to bring any refills for nothing no refills on salad or soup or drinks and bread I was to upset I pay and left
I was at Olive Garden over the weekend and ordered Talipia without the shrimp. when I received my bill I was charge for the Talipia with the Shrimp. I went back there today to speak to the manager about being overcharged. I waited for the manager who was referred to as Sam for 20 minutes and Sam never came out to speak to me. I finally left as it was clear Sam was not going to appear. This was very rude to leave me standing there and I am extremly upset, and I have no desire to return to the Olive Garden.
While in town for local military training we stopped at the Dayton Olive Garden on Miller Lane. Tyler Murphy was our server and he was absolutely amazing. His positive attitude was contagious. We never had to ask for anything he was always on top of it all! By far one of our best experiences at Olive Garden. We will be sure to come back to the Olive Garden on Miller Lane!
My complaint is not regarding service, it’s regarding management. I called your Addison St. location in Chicago to ask if they were hiring, was told yes but to fill out an application on line and Jeff would review it and possibly call me in for an interview. He did. I went in on Feb. 11th. I felt confident the interview went well and when I left he told me he had a few more people to see and would get back to me the next week. I never heard back from him so I tried to call and was finally able to reach him the following Friday. Again he told me he still hadn’t filled the two positions and would get back to me after he interviewed the last few people.I never heard back from him until I got an email from Darden do not reply stating the positions had been filled and I’m sorry but you didn’t make the cut so to speak and we’ll keep your application on file.
My complaint is I can’t believe that Jeff, as a manager would not be able to tell me I didn’t fit the profile and not leave me hanging for a month only to send me an email telling me the position has been filled. I have been in this industry for 20 years and that is just Bad Business practice.
love Olive Garden and I used to go there all the time but now I do not believe I will ever be going back to that establishment again! you need to really work on your professionalism!
I visited Olive Garden in Bolingbrook IL today for lunch. Food was great, but when I looked over my bill I noticed that there was a $1.99 charge for playing a game on the kiosk that was on the table. If I would have known there was a charge for playing a game, I wouldn’t have played the game. I asked the receptionist about this and she said that there is a $1.99 charge for this service, BUT no where on the kiosk did it mention anything about a charge. THIS IS WRONG – TOTALLY WRONG. If you are going to charge for something, it should be clearly marked, so the customer can decide if they want the service or not. This practice almost seems illegal to me. I was really disappointed that Olive Garden would do something like this.
Sunday we went to olive garden with a $25.gift card. We had  pasta meals on the special for take  home. we had  ice tea and  beer. The bill came to $42. after the tip. Beer was almost $7.00!!! Ice tea $2.50!! everyone deserves to make a profit. But this is price gauging!!The lasagna was so dry it was like saw dust.had to order more sauce but it did not help. Then we were charged another $3.00 for a side salad. When we opened up our”free” meal it was hardly any sauce on it so I had to make more sauce The free meals were minus any breads plus minus sauce so the “DEAL” was NOT a deal!! Very unhappy with quality and price. About a 95% mark up on drinks and food. Not good to want me to return or speak good about my experience. Erlene
I went to one of your Olive Garden, in Avon Ind, and I sick the next day,service was bad, waiter could not bring my friend and I the right tea that we order.would like to hear from some one.
I went to Oliver garden with family march 16, very first thing was served with drinks & breadstick, generally fresh and warm every times, happen to be this time one stitck came in uneven Brocken piece and was re-oiled and warm . My kids even noticed that points , remained myself calm, after a out halfway dinner ,we order refill of breadstick , came in Brocken pieces again . Then I complained manager that breadstick being served at my table from left over, he offered my gift card , I refused to take gift card( avoiding myself that customer makes complain because of gift card) , and walked out paying due bill, leaving diviner h
My birthday was March 14th.I signed up for your birthday deal for the first time ever as a frequently eat at your restaurant.This week for my birthday my friends/coworkers did a large take out for me to celebrate my birthday.I did not have my phone with me that day but I was instructed the coupon States dine-in only for your free dessert.On Friday night March 19th I sent 16 of my friends to your restaurant to eatper my recommendation. When they arrived Joanne the hostess told them they would have a wait and they ended up waiting an hour and a half for a table.But enjoyed their meals.At about 9 p.m. Friday evening I contacted Joe the manager I told him that I had the birthday coupon on my phone and that when we did take out earlier in the week I did not have my phone with me.I asked if he was able to take the coupon off of my phone from a free dessert Joe stated it would be fine to go ahead and come in. I came in about 9:15 and had to wait for a table I explained to the server that I had talked to Joe the manager and I wanted to order my dessert for my birthday as the coupons states I placed my order in approximately three minutes later Joe the manager came to my table.He proceeded to loudly belittle and humiliate me in front of the crowd of people that were there he asked me if I had the coupon on my phone and proceeded to instruct me that I had to order a mealin order to qualify for this free dessert.I had just spoken to him on the phone 15 minutes prior to that and explain that we had done take out earlier in the week at which point he stated well do you have the receipt for thatthere’s no way I’m just going to give you a free dessert without purchasing a meal and having something on the ticket I can take off. I was going to tell him about the 16 people I sent there to eat earlier that evening but so many of the other customers were turning and staring at me that I chose to get up and leave.I had been speaking with a friend prior to being seated that eats in there with his wife and son all the time and request the waiter Joe . I was hoping he was not close by to hear my humiliation from this managerJoe.I stopped by the hostess Joanne and to talk to the manager that was there to confirm forbsure his name his name was Joe
ADD to 329 to finish after sending sixteen people to your restaurant and going take out frequently with friends and coworkers I never expected this humiliation and belittling from this manager Joe at the Olive Garden at 29461 US 19 North Clearwater Florida 33761Olive Garden clearly needs to correct their birthday coupon to clearly states that you must order an entree in order to receive this desert the coupon does State dining only however it does not reflect anything about having to order an entree or to bring in past receipts to prove that you’ve actually ate there earlier this evening I had recommended that my 16 friends stay which state waited an hour and a half to eat I have always taken family and friends to your restaurant and highly recommended restaurant to several friends as I did the party of 16 tonight but this will happen no more after my experience of humiliation tonight.Please feel free to verify with Joe the manager atyour Olive Garden at 29461 US 19 North Clearwater Florida 33761the party of 16 on Friday March 18th I clearly had explained to Joe on the phone prior to coming in that I was the only redeeming my birthday coupon that is when Joe should have stipulated to me that I had to order of meal you can verify with Joe and the hostess that they still had waiting at 9:15 p.m.which validates how crowded the restaurant was as this manager belittled and humiliated me loudly. I have already spoken with several of my friends regarding my experience and we all agree we will not be returning to your restaurant especially the one located in Clearwater Florida I will also not recommend your restaurant to anyone so that they do not have to have the experience that I had this evening
I returned a chicken Scampi because it was burned. They sent me a piece of raw chicken.
We went to dinner last night at the Olive Garden in La Mesa, CA last night. We like to go early on Fri nights so we got there about 4:45pm. We were told there would be a 15-20 min wait even though over half the restaurant was empty. We go to dinner at this location every month or two and this happens almost every time. The excuse is they don’t have all their servers on yet. This is very frustrating. Why don’t you bring on the servers earlier so customers don’t have to wait when getting there before it gets crowded?
My daughter and I went to the Olive Garden in Escondido, CA for lunch 2 days ago. I asked for the lunch size chicken parmigiana and was told that don’t serve the lunch menu any more with the exception of 2 items. Disappointed, we ordered one of those- the rosemary garlic chicken. It was the right size but the chicken was like rubber (the potatoes were good). We could only eat the potatoes. We were unhappy paying $16 for that and we will never go back. Too bad, it used to be one of my favorites.
I ate their in lafayette, la and for raw chicken after a few bites I tasted frozen chicken cut open chins on plate it was raw raw I spot our last bite and have felt sick ever since we left…..manager took off ticket but I could have been killed or still poisoned I’m sick 3-25-16 lafayette,la wow that is serious
I ate their in lafayette, la and for raw chicken after a few bites I tasted frozen chicken cut open chicken on plate it was raw raw I spit out last bite and have felt sick ever since we left…..manager took off ticket but I could have been killed or still poisoned I’m sick 3-25-16 lafayette,la wow that is serious
Dined at Olive Garden on 3/28 around 2 pm. Food was good. However, very disgusted by how dirty it was. Floor was a mess and the vent near our table was covered with fries, crayons, straw wrappers, etc. the vent looked as if it was never cleaned. I took a photo of it.
My family decided to eat at our local Meridian, MS Olive Garden restaurant today following our church service. The date being March 27, 2016 Easter Sunday
It is to be expected that all area restaurants would be busy and that groups of 6 would have to wait for a little bit before being seated. However for whatever reason your establishment chose not to seat my family and instead continued the process of seating multiple parties of greater and lesser size during our wait. What made it all the more unbearable and egregious was that most of customers seated before us had come into the establishment after we had and placed our names on the list. Then adding insult to the injury, one of our party had to use the restroom. Upon walking through the building she saw at least 20 empty tables. The excuse we were given was that the restraint did not put tables together. This is absolutely a lie. We have been repeat customers and on occasion we have had a large party in which tables have been placed together to accommodate our group.
When my daughter first gave our party name to the hostess she was told 10 to 15 minutes wait. Not once did we hear anyone’s name called to be seated. We were in plain view of the hostess desk at all times. We were looked at multiple times but never called forth for seating. Once a larger group was given a beeper then two minutes later they seated them. The hostess did not pass out any other beepers. Although my daughter inquired several times how much longer for our group, she was told we were next, then we would just watch as another group was taken to a table again ahead of us. We waited over an hour to no avail. Then a similar size group that had come during the past ten to fifteen minutes was again taken to a table before us. The last straw so to speak.
It is extremely distressing when being treated with disdain just for being different. You see, I have asthma and extreme allergies to smells and chemicals in the air. I wear a mask out almost everywhere I go to filter the air I breath. Otherwise I will begin coughing and sniffling as the smells in the air start affecting me. What I have is not contagious and I am not dangerous to anyone. A person cannot catch asthma from someone else. Yet the way I and my family were made to feel while waiting to be seated and then overlooked in that ordeal of today has been totally unnecessary, unkind and appalling to put it mildly. It is in its simplest form and terms- disability discrimination regardless of the intent behind it.
If I have my way I will never grace any of your establishments again. I will also see to it that others avoid your establishments to avoid not only the terrible service at the hands of your employees but the anguish that accompanies that type of treatment and discrimination. I did not expect special treatment but I certainly did not expect me or my family to be treated the way we were treated today.
I am writing to tell you about a horrible experience my husband and I had yesterday at your restaurant. We stopped at Olive Garden in Florence, Ky. For lunch. When our bill came, we told the waitress that we did not order a Coke, and to please remove it from the bill. She did. Well, we paid at the table, on the machine provided. As we were exiting the restaurant, the waitress came running after us. We were already at the doors. She yelled in a very high voice that ” Wait, you haven’t paid the bill, you still owe money”. My husband proceeded to pull out his receipt from his pocket to show her that we had paid it in full. She said oh, the drink was taken off earlier. We were so embarrassed by this outrage. The manager, whom I called witnessed her running out the door. She apologized for the incident. People were coming in and out and we were treated like thieves. Is this the way your restaurant treats their patrons. We were at the restaurant a week before and spent around 100.00 which can be verified. We are in our 60’s and do not appreciate this kind of treatment. I was up all night. I sat in the car and cried because I was so embarrassed. I hope this does not happen to someone else. Thank you for ruining our lunch and day. Marjorie Arlinghaus. 8599827772
I was at your Olive Garden restaurant 1439 on March 25 2016 with a girlfriend . It was 11:00 am and we were one of the first. Customers.We asked to be seated at a window and the waitress wanted to seat us in the corner by a window and I asked to be seated by the window.then the silverware we had was cruddy the plate was dirty too.They replaced it and Stephan Kirshenbaun came over to see what the problem was .We were served our salad and the our meal.when our meal checks came I gave the waitress the right amount of money but my girlfriend needed change back.S he was short changed 5 cents. She asked why and was given the 5 cents back. When we left my girlfriend asked to talk to the manager and Erik Hendershot came to see what was the matter.He apologized and that was it. While my girlfriend was in the bathroom he came over to me and offered a $10.00 gift card which she took when she came out of the bathroom. This is the first time any thing like this.has happened.I hope the waitress didn’t loose her job because of this and you need to do a better job on clean dishes. We will go back because we really love your salad and your food
we would like to comment on how exceptionallywell we were treated while dining at Olive Garden(store#1371) on March 30, 2016 at approxamately2;pm. we had a slow start as we waited quite a while for a server, then found two unclean knives. our server, Heaven, was very gracious and appologetic giving us excellent service throughout the rest of our stay. The manager chris was also very gracious and appologetic stating he wanted us to have a great dining experience and offered to pay our bill as well as giving us complementry coffee and Italian doughnuts. To say the least we were quite surprised by their kindness. As we tell others what great employees the Olive Garden has we also want the CEO’s of Darden to know as well. We thank them and appreciate their care and thoughtfulness. surprised by their kindness. As we tell others what great employeesthe Olive Garden has we also want the CEO’S of Darden to know as well. We thank them and appreciate their care and thoughtfulness.
I took my girlfriend to Olive Garden on 78th avenue and Bell Rd in Peoria AZ for her birthday last night, 03/31/16. Even though it did not appear to be busy our server Mary provided some of the worst service we have had at your restaurant. The salad, breadsticks, appetizer and entree were served within 2 minutes of each other so entree was cold before my girlfriend enen got a chance to try it. We had to ask several times for everything including drink refills and sauce to dip breadsticks in. The server who introduced himself as working with Mary (i think his name was Josh) was aslo not helpful. Twice we asked him for something and never saw him again. There was one server who WAS NOT OUR SERVERS who was very nice and helpful. She saw my girlfriends empty tea glass, filled it for her and asked us if we needed anything because i think she noticed we were unhappy. Her name was Liz and she was very kind. By the end of the meal she wad so upset with everything she did not want any singing or anything for her birthday. The dinner ended with us having to ask for to go containers multiple times and my girlfriend taking home her entire entee because it was cold by the time she got to it.
I have been to that location and others around the valley and that is definitly not the normal experience. However especially with our servers KNOWING it was a special night for us, they provided very substandard service. Thank you for your time and hopefully you will forward to management at that location.
Yesterday (4/03/16) I had lunch at the Olive Garden in Burnsville, MN. Imagine my surprise when I paid my bill, with a big bill (cash) and the waiter came back with my dollars but not the change. My sister in law & I sat there a little stunned. When I asked the young man where my change was, his reply was, “I don’t carry any change on me.” Pam and I are both seniors (72 & 75) and wondering are we dense or really senile? Is this the a new way to treat customers? To make matters worse he never made an attempt to give me my change, just walked away. We were both dumb founded. He was a pretty attentive waiter until that moment. We both left thinking we probably would never return….seriously, isn’t that pretty much stealing???
Today I went with my friend to the Livonia Michigan location of olive garden. We got there around 1230 seated at 1245. Our waitress whose name I can’t remember because it was unique was horrible. We asked for water and didn’t receive until after 10 minutes from the bus boy. Then our garlic bread was cold asked for new order and that took 20 minutes then finally we asked for the manager. The manager Danielle Clearly also was horrible. We told her our food was cold yes she went back and placed new order but no one never came by to check on us or ask if we needed anymore water or anything. Then we waited another 20 minutes to cash out. When I tell you this was the worst customer service ever. After paying my full bill of $46.62 I will never go to olive garden again and I will let everyone I know about this experience. Then we asked for the general manager Renee Raybon who wasn’t there but the manager Danielle wasn’t pleasant at all. I would greatly appreciate if someone can reach out to me about this experience which no customer should go through who’s spending there hard earned money. My name is Latisha 3137794995. Thank you
I had a friend from out of town, after bragging about Olive Garden, we went to the one on State st in Rockford, ill. The hostess seated us, after 10 minutes our waitress came, she didn’t offer wine like at the other tables, took our order, didn’t ask if we wanted more salad, just took bowl away. Our dinner came, we had to ask for more coffee twice, afterwards she didn’t ask if we wanted dessert, ill think twice before returning.
I do food orders for elderly widows to make sure they are having a good meal at least one day a week. I have been doing this for a while. I always use the Olive Garden at South Town the Manager is James. I had ordered the stuffed chicken breast Marsella. But when I picked up my order it was already bagged. They said it was the Marsella, well when I got home it wast my Marsella IOrdered!!!! it was other with hash browns (not funny) and I was short a salad also. I called and talked to James he said “IWill Make It Right”! It has been two weeks I called “Oh Iam sorry I know I mailed it. You we have birthday parties there Christmas parties, but no more. we will find some where else to go. One of your competitors. All it would have taken was to make it right on three dinner’s.
I went with my husband for dinner at Olive Garden in Westbury, New York. I very surprise from the last time I visited how small my entree was. I ordered a chicken Caesar salad to go. When I open it, was very very soggy and not appetizing at all. Throw out most of it. For $13.00 I should at least get a decent salad. Standard has really drop at this location. I would have gotten a better salad at panera for $4.00 less.
We ordered the Steak Tuscan to find out it has been changed to a sirloin from a strip steak. This sirloin was mostly gristle and was inedible. The manager visited our table and made it right but that didn’t correct the change of the steak. Why did was the change made? We have been visiting Olive Garden for several years and have never been as dissatisfied as we were on this visit.
We implore you to return to the strip steak because the sirloin is crap.
I normally go to Applebees at least once a month, and enjoy the service and food, yesterday was a very disappointing day, the server was horrible, once food was served there was hair in the food informed the server of this she took the food away she did not apologize stated she would inform the manager, we waited for a manager to appear he did not, server came to give us the ticket and I asked her was the manager going to come over to apologize about the hair in my food she says” Oh he never came over” “I will inform you want to see him” I informed her I did not want him to come over because you are informing him I want him to come over I want him to come over because its the right thing to do, finally the manager did come over he did not apologize he simply states as if its ok ” I understand you had hair in your food” I have taken it off your ticket he nor the server never apologized or asked if I would like something else to eat, this was the worse service ever..It makes me not want to go eat there again. I hope my comments will help to try this server and manager this is not good customer service it is awful customer service. I paid with a gift card and was not given a receipt by the table machine.
Recently we went to our local Olive Garden in Eugene Oregon. It has slowly been going down hill in the last 2 years but today was the worse we have experienced. I believe it would benefit this restaurant if the President of Olive Garden paid a visit as a customer and experience it for him/her self. The bathrooms were absolutely filthy. Our waitress was obviously hired straight from either a loud bar or maybe a one waitress run cafe (acknowledging (yelling) to other people at other tables that she hadn’t forgotten them and would be right there… as she was serving our table). The food was so disappointing. I usually love the chicken scampi; however on this day, the chicken was so burnt and dry and thin that it was unrecognizable, unable to cut, unable to chew and the flavor was disgusting, sort of like a bite of wet wood dipped in heavy salt. The pasta was old and more like mashed potato mixture than beautiful angel hair pasta. The other two people who were with me had different dishes but felt the same about their food. I also have to make a comment about the bathroom. Toilet paper, paper towel remnants all over the floors, water and yuk all over both of the sinks and the surrounding area of the sinks, and the toilets… let’s just say “I can wait” until I get home. I have never had such a bad experience at any Olive Garden as I had at this one. I have talked with other friends and everyone I know feel’s the same way.. it’s sad they have no hiring standards, no training etiquette and “When you’re here, you’re family”! Your motto needs to be changed or your employees do. Shameful. I will say it again…. send the President of the company there in the afternoon sometime – in-between the lunch and dinner run. It would be in your best interest and your customers best interest to experience it for yourself. I’d be happy to join you and share more information. Thanks for listening…. Mitzi O’Brien
First time my husband and I ordered the sausage stuffed rigatonis it was very good. The next time we went back I ordered it again and was disappointed. The pasta was not cooked correctly. It was very hard. I did not say anything it was very crowded and I knew they were busy that night. Well today my husband and I went for lunch. When we got our soup it was warm but not hot and mine apparently had spilled all over the saucer and spoon and was served to me like that. We both order the sausage rigatoni and it was very watery. The texture of the sausage was strange. There was hardly any meat and the cheese was runny. Again we were dissatisfied. There seems to be no consistency. It is hit or miss. I don’t think we will be returning. It is time to try something new.
A good friend who lives out of town sent me two $25.00 Olive Garden cards for my birthday in Sept 15. We didn’t use them right away as they are good for at least a year. The first one was fine but when we went to use the second one more recently we were told there is nothing on it. It would be useless to bring it up with my friend (as the receipt is probably long gone) other than to tell her not to gift me this way again and I’m sorry that she has blown her money.
Slidell Louisiana 70460 on Friday I had eaten a late lunch there and by the time I exit that restaurant I begun to feel sick. I had gotten home in time to throw up my meal I have eaten there and had it on both end. Very sad evening I had getting this food out of me. I have been At the Kenner Louisiana area for many years and have never experienced anything like!!! I will stick with Kenner location.Do not go to Slidell Louisiana you will waste your time and money. Very disappointed customer.
Olive Garden has always been one of my favorite restaurants. I moved to Lake County 2+ years ago, and the closest one to me in in Leesburg, FL. The smell that restaurant smells like mold!!! I don’t know if the A/C is damaged? Or maybe the old roof my explain a lot! The food gets worst and worst everyday. And NO ONE is friendly. Please help this establishment improve!!!!!
I had lunch at your Pearland location off of 288 today and I received the best service I ever had. My server was Richard and he was amazing. So nice and so sweet. I usually don’t leave comments about good service but he deserves to have someone other than his manager know how good he was. (and I did inform the manager). I have a bad toothache and have not been able to eat for two days. I asked for a bowl of soup with mainly broth and he did just that. My husband ordered a meal also and loved every bite. But what got me is that I told him that I had a toothache and it felt like he went over an beyond. He brought me water with no ice to make sure that the cold water would not irritate my teeth and he even packaged my soup for me when he realized that I couldn’t finish it. I know that may not seem like much but it meant the world to me seeing the fact that I went to Chili’s and asked for a soup with mainly broth and they informed me that they could not do that. I really just want someone to recognize Richard and the great personality that he has. And just encase there is more than one Richard working there, he was the young white gentleman with short blonde hair, glasses and a beautiful smile.
Celebrating Mother’s day last weekend was not all that we wanted for an OG experience. Saturday night we visited the Gainesville, FL location at around 6:30ish.(it might still be available on video if you have security cameras in the dinning room.) Upon receiving our drinks a waiter accidentally poured a whole glass of water on my son. The server was apologetic and got napkins, but that was all that was done. I had to go to the car to grab a jacket for him to be able to endure the cold.
I would think a manager would have visited and apologized and possibly offered a dessert for my son or some other consolation. Nothing was said from anyone but the waiter and one other waitress. It wasn’t just a little water – his shorts were soaked and half his shirt was as well.
In the future you might want to instruct your staff to cater to the customer and when mistakes happen try to make up by a simple gesture.
Thank you for receiving my concern and suggestion.
Saturday afternoon (May 14, 2016) I and a friend had an early dinner at Olive Garden in Rockwall, TX. The meal was wonderful. The restaurant was unusually slow. The men’s room was constantly busy with staff using it for long periods of time.
BUT this morning when checking my debit card account I see that I have been charged TWICE. A total of $80.00 dollars for two people. I telephoned Chase to remove one, but I was shifted to overseas and got no where. No one answered at Darden Customer Service. I used your table side payment. This will be my LAST visit to Darden Restaurants – Olive Garden. Not again ever.
i was at the bayshore location on mothers day about 3.00pm we were seated by the bar at the table closest to the corner by take out and pickup i was with my 90 year old mom and my daughter and brother i had a digitial nikon color pix camera with all the crazyness i left it on the table wen we got home i noticed i left it there and called i find it very hard to believe that when the person came to clean off table she didnt turn it it to lost and found with this dishonesty and losing my 150.00 camera i along with my family will not be returning i know for a fact i left it there and to be dishonest i will not return its a shame i had memories of my dad on there who passed away its heartbreaking to know that you dont have honest people working for you
Went to the Olive Garden in Wyomissing, PA for lunch the other day. Had not been there for quite awhile because my last experience wasn’t all that great! This one was even worse! Sat at the bar to eat because there was one person ahead of me but was told it would be a 20 minute wait for a table and was on a lunch break, did not have the luxury of waiting 20 minutes. Ordered the small lunch chicken alfredo pasta bowl with a salad. When my salad came out it was almost bone dry, virtually no dressing at all. Asked the bartender for more, took about 5 minutes to get, I was his only customer at the time. Was eating my salad, decided to eat a breadstick with my salad, there was one breadstick in the basket and it was smashed to smitherines! I never would have served that breadstick to a customer! In the restaurant business, presentation and appearance is very important. I ate my salad while waiting for my lunch entrée. Meanwhile the bartender got 4 more tables seated so that’s the last I heard from him! He was running around (literally running!) crazy! When my alreafdo was brought out by someone else. it was delivered and they left, never asked me if I wanted cheese, if I needed anything…the alfredo also was also nearly bone dry. Since my server was running around serving everyone else I could not get any more sauce. I started eating my alfredo because I had to return to work. It was so dry it was sticking in my throat. The bartender eventually saw me just sitting there waiting for him to come back so I could get my check and get out of there. he asked me was everything ok? I explained that no, it was dry just like the salad. A woman at a table behind me got the exact same thing I did and when hers came out I glanced at it and hers was swimming in sauce. The bartender did eventually get me a take out container and more sauce for my alfredo so it didn’t go to waste. but. I paid $15 for lunch for a dry salad and dry chicken alfredo. I don’t know what is happening to that location but I believe the next time I want an olive garden meal I will drive 30 minutes to go to the Lancaster restaurant as this Wyomissing, PA location is going downhill!
My husband and I ate lunch at the McKinley Parkway olive Garden today May 18th. Our waiter was Jesse G. He is the best server that we have ever had. He was so pleasant and brought our order quickly. We didn’t have to wait for anything. I thing he should be recognized for the fantastic service he provided. It really made our day.
Called Olive Garden in Canton to place a late order for a work function the next day. After a long day I was helped by Michelle the manager who went out of her way to accommodate me in every way!! Even organizing a driver to deliver at such late notice. What a pleasure doing business with such a warm, friendly and efficient lady !
I was at your Elyria ohio olive garden at 4:00 today and I looked over at your kitchen and there is our waitress megan playing with another girls hair laughing the manager standing right there and saying nothing . also I asked for conchi mai and asked for plane alfredo instead of the asigo garlic megan said ok neglected to inforn us the was an upcharge . we were not offered any desert overall it was the worst time I ever had at an olive garden .
VIDEO GAMES AT FOOD TABLE: YOU SHOULD HAVE A WARNING BEFORE YOU OPEN THE APP ADVISING CUSTOMER THAT THEY WILL CHARGE $1.99. I CONSIDER IT A RIP OFF TO CUSTOMER, TO FIND OUT WHEN YOU REVIEW THE RECEIPT. VERY UNPLEASANT TO FIND OUT WHEN YOU PAY THE BILL. THEN THE WAITER TELLS YOU THAT IT IS A BIG PROFIT MAKER THE VIDEO GAMES, OF COURSE YOU RE RIPPING OF CUSTOMER, YOU JUST LOOSE ME FOR $1.99, NOT FOR THE MONEY, BUT FOR THE UNFAIR PRACTICE. THIS ACTION DOSENT LET A GOOD FEELING TO COME BACK TO THE RESTAURANT.
Our family went to the Palm Point Drive location in New Tampa to celebrate Mothers day on May 7th 2016. We were a very large party and we called in advance to let the restaurant know the total of guests as well as the time we would be arriving. Our family was separated into two groups…two tables…not together at all. Service was terrible as we ordered a salad for my grandson in a small bowl without dressing. The waitress continued to bring large bowls of salad without dressing. Not what we ordered. Food was brought to table one as table two waited 35 minutes to receive our meals two of which were soup and salad. Not what we expected as we frequent Olive garden. It only continued to get worse as my grandson ordered the chicken fingers and they were so over cooked that they were unedible. The waitress was asked to bring another order at which time she rolled her eyes and acted as if she was disgusted. Not very professional. Alerted manager Patricia Miller and she proceeded to say that the restaurant was very busy…we could see that without being made aware of that. All together it was an awful experience.
I don’t want to be the one to post on social media. I am a firm believer that you can’t fix it unless you know it’s broke. We went to dinner at the Port Richey Florida Olive Garden on Saturday night. We had a new waiter that could have used some help. My husband never got a spoon for his soup. One manager came to the table saying it would be a couple min longer cause they ran out of pasta noodles. It was an additional 25 mins. I’m not sure how these restaurants work. I do know that I don’t like to show negatively in the restaurant for other customers have ordered next to me. We like going out and having a positive experience. I have just never had so many bad things happen in one sitting.
I had a terrible experience at your, CA location. On Friday June 3rd I our a to go via on line for a 750 pm pick up. I arrived I had to wait close to 20 minutes extra. When I received the food and arrived home the muscles I had ordered , the juice had gone all over the car and the bag got torn wide open and dinner was ruined. Our two tour of Italy went all over the floor not to mention the grease from the muscles. I called I was extremely angry and spoke to the night manger. She replied by telling me she will be more than happy to send me a gift card for the muscles. To add insult to injury she thanked for my feedback
I told her I was not giving a feed back I had a huge complaint. She asked what else can she do. I was so angry I hung up and called the next day to speak to Brian the general manager. He was very apologetic and offered to refund the whole ticket which was close to 70.00. Management ND dealing with people is not something you can teach people
Recruiting the right people is the key to success of your organization
Every one can be trained in paperwork. But how to treat people and deal with them is something that comes from within. Please do a better job. Be a use of her we will never return to that location and since it sis the only close location our visits are going to be far and in between
I had a terrible experience at your, carlsbad Ca location. On Friday June 3rd I had placed an order on line for a 750 pm pick up. I arrived and I had to wait close to 20 minutes extra. When I received the food and arrived home the muscles I had ordered , the juice had gone all over the car and the bag got torn wide open and dinner was ruined. Our two tour of Italy went all over the floor not to mention the grease from the muscles. I called I was extremely angry and spoke to the night manger. She replied by telling me she will be more than happy to send me a gift card for the muscles. To add insult to injury she thanked for my feedback
I told her I was not giving a feed back I had a huge complaint. She asked what else can she do. I was so angry I hung up and called the next day to speak to Brian the general manager. He was very apologetic and offered to refund the whole ticket which was close to 70.00. Management ND dealing with people is not something you can teach people
Recruiting the right people is the key to success of your organization
Every one can be trained in paperwork. But how to treat people and deal with them is something that comes from within. Please do a better job. Be a use of her we will never return to that location and since it sis the only close location our visits are going to be far and in between
Eat there lot at the Fort Lauderdale branch for lunch. On Thursday, 5/9/16, entered at 12:18 pm. Was seated in a booth. Handed menus. No one to see us at all. A group came in after us and was seated right next to us Immediately they were given salad, breadsticks and their drinks. I went to the hostess to let them know. Still no one came to our table. At 12:45 we left. So much for the “Pronto” Lunch.
My wife and I just got home from having a dinner at your Olive Garden #1081 located at 22161 Powerline Rd, Boca Raton Fl 33433. My wife ordered Shrimp Scampi with Angel hair and it was delivered to our table barely hot. I ordered meatballs with Angel hair. The waited brought both of us our dishes with thick spaghetti instead of Angel hair. The waiter informed us they had run out of Angel hair after delivering our food to the table. Our check # was 26509. I complained that I did not like the heavy taste of their spaghetti when he noticed I hadn’t eaten any. He removed my plate but did not often any discount or substitute. At 7:00 on a Sunday you should not run out of Angel hair. I also hate your new table method of collecting payment. It is not a sanitary way to make a payment. We will not come back to your restaurant. This was the worse service we have ever received at a Olive Garden. I expect a proper reply.
Did they answer you?
Olive garden will not get anymore of my business or my family or friends from the horrible experience my wife and I had on this past Saturday June 11 16.food was not prepared right my order was wrong 3 times so just forget it, no manager approached the situation after waiting for 25min,my wifes entrée was dry no flavor the server says please don’t get mad at me I’m just the messenger, wow, after contacting corporate theres still no use, haven’t contacted me since.we recently had a reunion here and believe me when I say there was at least 200 or more that attended.so know word of mouth from a real situation is worth the weight in gold, sooner or later someone will listen and heads will roll from the top of the food chain to the bottom, being that olive garden is at the bottom
I recently had dinner at the Rodney parham location in little rock, AR. When I first walked in I noticed it was very warm, the hostess took a while before seating us, distracted by other things, my pasta was over cooked and I was really put out with the kiosk you now display on the table to pay bill yourself, call for server etc.. Where’s the dining experience if you have to help yourself??? Disappointed needless to say. And my shrimp were suppose to be grilled shrimp on my pasta and they were not!
I ordered take out last night and tried the new spaghetti bake with chicken Alfredo on top. This was the nastiest thing I have ever eaten at an Italian restaurant. There was no sauce or flavor in the spaghetti and whatever kind of crust you had on it was hard and also flavorless, even mixing the alfredo sauce with it did not help. I ended up throwing my 15$ entrée away and eating a pack of cheese crackers for supper.
Customer service dept.
This is in reference to our recent visit to Olive Garden at old country road , westbury, Regretfully have to say the food quality is absolutely bad n so is the quantity of food.
We took with pride our guest from overseas saying it is great Italian place and had to regret.
Waitress was good but overall quantity n quality both were no good.
You have no choice much for vegetarians on top no pasta dish has veges in unless pay extra for any single topping also.
Why would one want to pay so much money for just plain pasta nothing but fats n calories
I just feel I wasted 65 dollars for nothing.
This visit date was June 15’2016
Appreciate if u could look into this matter n do some improvements
I love the food at Olive Garden, Ft. Walton, FL; however, there is one problem. I was with a small group on June 24, 2016, and before we could get our salads eaten, the meals were brought to the table. There was no place to set anything due to all the salad dishes and bread dishes being on the table. We enjoy dining out and like to do t in a leisurely manner. It rushes everyone when this happens and no one has time to enjoy the food.
Dear Olive Garden,
To whom this may concern, I am regretfully writing to your Texarkana, Texas restaurant on its service. I didnt want to write this but i felt that someone in corporate headquarters need to know what is going on with the service at this location.
On Father’s Day I took my family which consists of five people, to your establishment to enjoy the festivities but was never seated. I can understand If the restaurant was busy, but, it wasnt. To make things worse, another family arrived that consisted of four people and were immediately seated. The waitress that seated them looked at me then immediately looked away because she knew she was wrong. And to top it off, we were still waiting! That’s when I decided to leave your establishment and dine in at Outback next door.
I talked to a few of your employees and was told that the servers does not like to wait on black families because black families do not like to tip well and that was the reason for the holdup. I really like Olive Garden, the food the great. But, if your employees feel that way just because of a persons race, I will no longer feel welcomed in your establishment.
I am in Texarkana Texas and we had dinner tonight at one of your locations there was 4 of us we all ordered dinner and when the dinners arrived only three of us received our dinners when my husband asks where was the fourth dinner they said they had to take it back and make some changes but they would bring it right out they never brought it out instead three of the people ate dinner and a fourth person sat and waited they finally realize they can push the button on the area to call for the server and then they showed up with the dinner the other three were already completely done and when they realize that everybody was done eating their remarks were well we can always pick up for you to go I’ve had a lot of Olive Garden branches in fact I’ve ate at this one about 4 months ago while traveling but I can guarantee you what they thought and concern over what happened and will not be eating at this location again I got to take home my $18 dinner and a takeout container and go drive back to my hotel and 90 degree Heat and eat a cold dinner by myself I would think they would have been more concerned. I think one of the managers should have taken their time to address us at the table and apologize for the fact that somebody did not get their dinner and if I had to pick it up and take it home it was Olive Garden 12677 table 321 check number 66678 I think someone should take the time to train your managers and your servers to show more interest in their customers I traveled eight hours and could have stopped at any restaurant but I chose to stop at Olive Garden
Tonight at Olive Garden Salem, Oregon it was not a good experience. We got limp salad, less than a cup and no onions. Before we could eat the salad our food came. While my husband finished his salad his food was getting cold. No mint for dessert. Tonight’s dinner was like a fast food place – we did not enjoy it.
I expect to sit down and relax while I drink a glass of wine. I also expect fresh lettuce in my salad and some onions. I also expect fresh bread that I can taste the oil and salt on. I don’t want my food and salad at the same time. Wait to bring my food so it will be hot when I eat it. And I expect a mint when I’m through eating. Plus if this isn’t fast food we need time to eat it.
I don’t even want to go back to Olive Garden as it was such a disappointing dinner.
Olive Garden used to be so good with excellent service – what happened…
MY PARENTS WENT TO YOUR RESTRAUNT AT GRANT AND BLVE IN PHILADELPHIA PA ON 3/29/2016 THEY WENT FOR LUNCH MY FATHER WAS HAVING HIS SALAD AS HE WAS EATING HIS SALAD HE FOUND A ROACH IN HIS SALAD MY MOTHER CALLED OVER THE WAITRESS AND SHE GOT THE MANAGER HE TOOK MY FATHERS LUNCH OFF THE BILL (BIG DEAL )BUT NOTHING WAS SAID. MY PARENTS GO TO THE OLIVE GARDEN VERY FREQUENTLY I AM SURE THE ARE NOT GOING TO RETURN ANY TIME SOON
On Saturday, July 2, 2016, my family (22 ct) enjoyed a wonderful experience, dining at the Olive Garden in Stillwater, OK (my favorite location) for dinner celebrating my daughter’s, my grandson, and my birthday. Prior to this date, I contacted Richard Brewer, the General Manager, to discuss my family dining at the restaurant on the above-mentioned date. As usual, he treated me with professionalism and didn’t hesitate to set up arrangements for our dinner. On that day, he stayed overtime in order to greet my family and meet some of my family he had never met. Even though he had instructed his staff to give us the best possible service, he wanted to make sure my family and I were getting the service that he expects for his customers. Timothy and Danny were both outstanding. My family were all impressed. I don’t want to fail to mention that most of my family have dined there on many other occasions. When I learned recently that Richard became the General Manager, I was elated. It had been a dreadful fear that he would be leaving Stillwater. Richard is an amazing manager. One of the best I have had the privilege of observing. Furthermore, he stands out above managers that I have observed at other Olive Garden restaurants. No doubt we will continue to dine at Olive Garden in Stillwater, OK. Many thanks to Richard, and his staff for a wonderful, relaxing and enjoyable evening.
Such a bad experience…not good for the company image..felt that the waitress was rude but the manager was even worse…
Olive Garden 1576 table 203. Check 60002. Waiter: Burke. 19:56:36. 7/8/16. I usually go out to dinner or takeout 3-4 times weekly. Used to go to Olive Garden all the time but then got stingy with portions compared to other Italian eateries. First time back and great experience. Food portions are better. Used to think I was ordering a kids meal. Restaurant full with 60 additional in back room and people waiting. Our waiter, Burke, one of best servers I have ever had. We had an unusually long wait due to the number of people there so I glanced over to your tablet. It had a game with question about a cat and I answered it. Thinking what a nice touch offering something to do while waiting so went to next question and it is telling me $1.99. I think my answer I pressed was either no thank you or cancel. Well the $1.99 was added to my check. Not very happy at all. I would like to somehow receive a credit for this amount. Again, in spite of delay in getting our order the wait was worth it both food and server. You can be sure I will be back but I also want my $1.99. Thank You
Today I visited your store in Toledo on Monroe Street. This is the second time in about 6 weeks I have visited this location and each time demonstrated how much the restaurant has changed. Today I entered the store just be 5:00 pm with my daughter. The restaurant was fairly empty. There were three hostesses at the stand and we were seated quickly. The table the hostess took us to was right on the walk way in from the lobby so I requested a different table since the restaurant was nearly empty. She took us two tables down. I sat down and as she placed the silverware I noticed the table was dirty (food and water rings on the table). I picked up the silverware and asked her to clean the table first. She rolled her eyes, walked a way from the table, and returned stating here is a napkin and briefly wiped at the table. I stood up and said I was leaving if we could not even get a clean table. She said “it’s just wet” I told her “no their are wet rings on the table from someone’s drinks and there are crumbs”. I asked for a manager and then proceeded to the hostess stand where the manager was. I told her why I was leaving and how terrible the service has been this summer at this location and left. I am not sure what happen to management at this location but they are no where near the quality that was present in the past and that is evidence by the terrible service at this location. I will not be back to a place that cannot even offer guests a clean table. If they can’t clean a table how dirty is the kitchen?
Last night we treated our good friends to a dinner at your restaurant. The food is always good, reasonably priced, and consistent. However, last night, two of us ordered your salmon meal. My friend’s salmon was plumb and juicy and then I looked at mine. It was a thin salmon steak with that awful brown stuff covering the entire bottom of the salmon and up halfway through it I didn’t say anything to to server because it wasn’t her fault, but after removing all the brown stuff, I had very little salmon left.
I don’t expect anything, except it did not live up to your normally high standards. Thought you should know this.
my niece played a free game and was charged $1.99. She felt so bad.
As a restaurant manager myself I feel as if I am very understanding. I had a very good friend of mine meet me for lunch at the Lakeline location Olive Garden for lunch. First words spoken through the door ” I am sorry we do not have dining room seating but, you can sit in the bar”. We said, “Alright, that sounds great thank you”. 10 minutes later we have a menu dropped off and I had to ask if I needed to order through your new “devices” at the table. Very slow service in a way of the waiter made it seem like I was on his time. I did see a manager present but he never checked on his tables. Our server Robart G. was great once he got in his groove. Eating out should be enjoyable, weather you are in this industry or not, and saddening enough mine was not.
It has been 20 mins since my wife and I sat at our table and nobody has come to even offer us what we want to drink. I feel like this table were sitting at is invisible the waitresses are passing by and they see our table empty and haven’t even offered or asked for help.
Poor customer service
Tonight I called in a Togo order Ck # 77910 to the location on Nellis, in Las Vegas Nv. We are regular guests that order at least once a week. Tonight’s order was supposed to be ready at 4:45 pm. My grandmother went to pick it up. It was not ready and people ordering their food after her received it before her. She was extremely upset. We have issues with this restaurant constantly. Most of the time it’s not receiving items we have PAID for. Tonight was inexcusable. She was so upset she did not eat her dinner. They gave a 15:00 gift card. Why give a gift card? They should have comped the bill of 53.98. We will NOT ever give our business again. How can one place mess up this much. I think the company needs to bring in higher management to this location.
Had lunch at your Bradenton, Florida location. Very disappointed. First, they sat us, myself and a colleague, at table #2…a very small table. The server brought our plates and bread sticks in a pile because there wasn’t room to spread them out on the table. We both ordered soup and salad. The soup was good. The salad was drowning in dressing. So much dressing that we couldn’t eat it. We asked for another salad. It was just as bad. We asked for the salad to be removed from our bill. Ordered dessert. Not good at all. The chocolate lasagna was obviously factory-made and previously frozen. The cake was so dry, it didn’t even taste like cake. The rest of the dessert had very little taste. It was something you might find in a cafeteria somewhere. We go out to lunch most every day. We will not be having lunch at Olive Garden again. Sorry.
My birthday is today. I did join your e-club, but haven’t received anything today. We are going with a bunch of friends tonight. I would appreciate a coupon sent to my email today. Thank you
We wrote our comments in detail from that experience above, Thank You
I recently attempted to schedule a luncheon for 25-30 people at the Beavercreek Ohio and Dayton Miller Lane locations. I originally called and was given details about the Primo menu, when I called back to the Beavercreek location I was told no such menu existed. I needed to keep the costs under $400 so a limited menu would be best. I attempted to call and talk to a manager on several occasions at both locations and was repeatedly told that they were busy and to call back later. After trying for 2 weeks I finally gave up. We scheduled our event at a local Italian restaurant and the service was amazing. Sorry to say Olive Garden has lost a loyal customer and I will now be dining at the smaller local establishment. It’s not for lack of trying, the Olive Garden locations just didn’t seem to want my business.
My family had dinner at your Sierra Vista, Arizona location tonight. (Which we do a lot!) After our server Adrian F brought us our drinks, salad/breadsticks and app we did not see her for at least 25 min! Someone else brought our food out, my sons chicken breast was missing from his meal, that server said he would tell the kitchen about the chicken. We also asked him for more bread sticks. We never saw him again! I finished my meal and still no server, no refill on drinks, no breadsticks and my son still does not have his chicken! Our server finally showed up, and I had to let her know about my sons chicken, refill for my tea, and more breadsticks! Another 10 min and she brought my tea and still no breadsticks! After several more minutes she brought my sons chicken and breadsticks. Our dinner was ruined by this time so we had that food boxed up to go. I was filling out a complaint on the kiosk at the table and it timed out! I talked to a manager on the way out to let him know how disappointed we were.
Olive Garden on east Washington street in Indianapolis, IN. *** Horrible service, spent almost an hour there for one bowl of soup (which was suppose to be unlimited). My husband was late going back to work, which he works not even 1 min down the road. They forgot his soup which was never delivered, charged us for a kids drink that was suppose to be included in the meal. On top of all that, the manager charged us twice and had to fix it. Then the waiter we had was shaking his head while walking away and talking about us like we were a bother. (It wasn’t his table, the original waiter went MIA. This isn’t the first time we’ve had bad service there but this was the last straw. We will never go back there and will tell our friends and family about this horrible experience.
Dear madam or sirs, tonight we ate at olive garden in Canton, ga. The waiter took the order for our dinner. We ordered 2 salads with our order. The waiter brought 2 half bowls of salads, We were six people mind you. The salads was not enough for six people. I saw the manager and ask to please have the waiter to bring another salad. It took the manager about 5 minutes to bring the salad, which was enough for one person. I asked that was not enough, he said I thought it was just for you and never brought any more salad. My son ordered chicken parmigiana with angel hair. After several minutes went by, the waiter comes back saying that they ran out of anger hair. I told him we would wait for them to cook more. The waiter comes back saying that they ran out of angel hair. I never heard of an Italian restaurant running out pasta. My son decided to get different pasta. Again I saw the manager Tish Bennett and told him about not having angel hair, he said that he will live without having angel hair. Now is this they way manager talks to customers ? All he said that he was sorry and next time they will have the angel hair pasta. Plus the service was very slow and the waiter only came around twice to see if we needed refills. We had to tell him that we did. We been going to this restaurant since inception and have never had such bad service. I told Mr. Bennett about the experience we had tonight. He said they will improve and he walked away. I believe that this manager owes an apology and no costumers deserve this kind of treatment, especially a long time costumer. I hate to complain, but I believe that as a manager should be able to treat costumer with respect. We were very disappointed. What do you have to say ?
Hi, just wanted to give a positive feedback since I had a bad experience with my takeout order and because you have good mangers like George thar work in the Secaucus location New Jersey who made everything fine and our next order we was completely satisfied!
Thank you so much George!!!
Your lunch menu should be available on holidays. I took my mother out to lunch on president’s day. We wanted to dine at the Springfield MO location but we left because the lunch menu was not available. I have told all my friends and family to avoid Olive garden.
Feb 18, 2017 at 414pm
Thoroughly and completely disappointed with catering experience. “oh you are early” 1 minute early, pick up time was to be 415 – ended up waiting 30 minutes for our order placed 3 days earlier. Didn’t have any warming stations left so took our address and showed up with 3 warming stations but only 1 pan. Didn’t get the marinara sauce that was to come with the order. Noticed another party picking up at the same in the same boat as us. Will not be doing this again – plenty of other places to get food/catering from.
I was at the Olive Garden in Monroeville, PA 15146 on 3/2/2017 and I had the best waiter ever. I would like to take a moment and thank BJ for his service. BJ is an asset you your company. I am not one that usually takes time out to write a thank you, but I wanted to make sure I did today.
Went to the Arsenal Street, Watertown NY restaurant today at 300pm. Met another couple for late lunch. They got there first and asked for a table in a quieter area. She is undergoing extreme chemo for recurring breast cancer and and wanted to enjoy a meal with friends without a lot of stares. We were seated in a small booth in the middle of the busy center dining . They asked if they could be seated in the next room that was less busy and had tables. The hostess said no, we are closing that room. We noticed there was a table in the center room along the wall that needed to be bused and we asked if we could be seated there. The hostess told us very rudely that she was not in charge of the table bussers. The hostess left us standing in the dining room and she returned to the front desk. A server passed us and said please come with her back up front to see what she could do. As we walked back through the dining room up to the front we noticed one of the large booths at the side up front was empty and asked the server if we could just sit there. She said she didn’t see a problem and settled us there.
Our table server was great but our initial seating and treatment up to our seating at the large booth was horrible. If it wasn’t for the great service once we finally were seated, I will say we probably would not return to this Olive Garden. Closing a dining room on a busy Sunday was crazy. Not respecting a patron’ s reasonable seating request and being rude and snarky was extremely poor customer service. We spent almost $90.00.
Had dinner at Woodbridge nj olive garden and as of now will never be back for a while. The service was very poor got all the meals wrong. Also the servers when carrying the trays on their shoulder their hair was hanging over the food which is terrible n gross, gonna be awhile before I return sad cause your food is awesome.
My wife and I frequent the Oakley location in Cincinnati, excellent food, service and atmosphere. On our last visit we ordered two Buy One/Take One Home dinners. Upon finishing our meals, gathering our take home food and preparing to pay the bill, I was distracted by an important cellphone call and neglected to check the total for accuracy, so hurriedly paid the server in cash, then left immediately. I realized the error had been made later that afternoon, and called the manager to advise her of my situation. She was able to ascertain not only had an oversight been made, but that the server Vanessa promptly brought it to the attention of her manager. Situation was rectified. Kudos to Oakley staff.
My wife and I were celebrating a special event and she asked me to pick a restaurant where we would have dinner. I selected the Olive Garden on Van Dyke in Warren Michigan. We went at 4:00 so that we wouldn’t have to wait for seating and could get out and early enough to go out on the town. Upon entering the restaurant the hostess proceeded to seat us the small room in the corner and no other diners seated. Our last visit we were in that same room in the oposite corner and was ignored. We never received refills on our drinks and waited a long time for our bill. I’d probably still be waiting had I not asked anothe waitress for our bill.
But back to this visit. I said we weren’t sitting at that table.i asked what was wrong with all the empty tables we walked past to get to the room? She got all snotty saying something about shift change and we would have to go back to the hostess desk to see what’s available. Any other restaurant would have seated us at one of the empty tables. I asked to speak to a manager and this hostess turned away from me and started speaking to someone who was talking to three waitresses sitting on the seats people who are waiting for a table sit. So I picked up a business card of Erin Williams that was in a holder and we left the restaurant.
I didn’t get to eat where I wanted to this evening. The food I ended up eating was not really that good. But the people were professional and the service was super. It is really sad that on two visits to this same Olive Garden we had very bad experiences.
Absolutely horrible service. Came in looking for a table for 14 in Anchorage, AK and was turned away. Restaurant was maybe 1/2 full, probably less. Sat there and listened to 4 lady servers at the check in complain that our party was too big and they didn’t want to serve it. When I called the manager Lisa Ann, I was informed that there was only 4 servers. She tried to explain that she just wants to provide the best customer service possible but yet acknowledges that her hostess made the right call to turn away this large of a party with that many seats open? Not even offering a discount or something to gain our business back and make it right. You just lost 14 customers due to this lack of service.
Went to the olive garden in boise #1251 on Saturday 4/8.
Asked the server what the specials were. He proceeded to tell us why the specials were not special.
Once we ordered he did check back once to see how the food was. I wasn’t even have way done when he asked me if I needed a box. Then he asked us if we were paying with cash or card.
Here’s a thought wait till we are done, clear our plates and present us with a check.
Server Ethan needs to be re-trained.
Don’t think I have even felt less wanted at a restaurant. Very disappointing.
I was hesitant to complain about our experience but I just wanted someone to know, so it won’t happen to anyone else.
First of all we requested our chicken marshal without wine due to religious reasons but didn’t expect to be charged for Alfredo sauce instead!
Then we wanted to share a dessert that supposed to be with hazelnut & ice cream but we got a piece of dry cake? The waiter was extremely nice & got us some ice cream on the side ? Then to end it all, our bogo meal came hot? It said on your menu that it supposed to be chilled????
It wasn’t the experience we wanted for my daughters birthday!!!
Seth from the Olive Garden in Henrietta, New work was/is an outstanding server.
Seniors from the Cloverwood Senior Living Community had a chance to have lunch there this afternoon. Seth was attentive, polite and provided excellent customer server during our visit. As we were sitting waiting in the bus for one of our residents (it was pouring rain) to come, there was Seth walking with her with a big umbrella so she wouldn’t get wet. Seth, we believe, is one of the best.
I am not the type of person that do reviews and comment but this time is different and I need to do it. This past Sunday as most Sundays we went out for dinner and this week we went to Olive Garden located on South Dixie Hwy 203 to be most accurate store number 4429 for the special pasta stuffed. When we were eating I saw that the waitress ran toward us and I didn’t understand why but I’m glad she did it because My 3-year-old child was almost choking with a piece of bread and none of us noticed.. she said that she saw him rare and that why decided to go to our table and let us know. Technology is separating the people more and more .. I was on my cell phone the same as my husband and we didn’t noticed that our son was jammed with bread. That is shamed and I feel so embarrassed. I appreciate the waitress and I will be thankful for her the rest of my life her name is Mydel if she had not noticed and was not aware of our table our afternoon maybe had become something sad. That day I thank her and my gratitude to her is doing this because she deserve this and more and it is the least I can do for her. Much thanks to her and to Olive Garden for hiring so much caring staff to their restaurants.
I wanted to give a positive shout out to my experience this evening at the Olive Garden in Lima Ohio (Roschman Avenue)
The kitchen was backing up and I need to be leaving shortly to ensure that I could participate in a meeting. I had asked to cancel my order and just have a bowl of soup.
My table server (believe her name was Regina – I know she has 2 more years of college remaining) and the chef running the kitchen brought my dinner out in a to go box …and took care of my bill.
I am in sales & account management …..travel all of the country and at times internationally for work …..eating at a variety of upscale and chain restaurants ….. this totally caught me off guard and exceeded my expectation .
what a recovery ..I will certainly share my positive experience at Olive Garden.
Thanks to all …. fabulous representatives of your Company
I would like to speak directly with the district manager for Olive Garden in Boca Raton FL Please.
I visited the Olive Garden, in Harlingen as a frequently love to do. My friend had soup and salad. I asked for the Salmon and Parmesan, garlic broccoli. That was the worst Salmon I’ve ever had. The broccoli was plain not steamed at all, no parmesan cheese and no garlic . It was tasteless like they just took it out of pkg and placed it on the plate. I told my waiter that the broccoli was tasteless and without parmesan or garlic at all he apologized he took it back to the kitchen. I believe the manager brought it back to me ,she didn’t introduced herself but she was not in uniform so I figured she was one of the managers. This time the broccoli was steamed but no signs of cheese or taste of garlic. Who ever is responsible for placing good on the plates should know what goes on it. My Herb Grill Salmon had the color of chicken, even my friend asked me if it was Salmon, not pink at all. I’ve had Salmon at Lib and and that is delicious so I would expect Olive Garden to be the same if not better. I appreciated your attention to this matter.
How to begin? First off Olive Garden is a favorite of ours and we eat there regularly…even when on vacation. The last two times we ate at the location #1700 in Greenville S.C. we were VERY disappointed. The first bad experience was we were seated in the bar area with the bartender as our server. Needless to say she never had time for us so after finally..15 min..she took our order and that was it for us. Someone else brought our food and another server saw we were without any refills on our tea so she brought that to us. Tonight we got to the restaurant before 5 but were not seated until 5:15 even tho the restaurant was almost empty We were told they did not have servers! Finally got seated next to a table of 3 mothers and their three toddlers. The toddlers were allowed to get out of their high chairs and run screaming and falling all over the dining room. One of them handled the glasses on a empty table. The customers who sit at that table will have some extra germs and grubby finger smears. we realize this is a family restaurant but I do not know why the manager allowed the children to run all over the place. It was not safe for the children and annoying for us. There were only two tables other than the large party in that room and we noticed one of the tables asked to speak to the manager. We left before the large group (6) left. We were led by their table when we were being seated and I use a cane and had to work my way thru the discarded children shoes that were scattered all over the floor. My complaint? Why not seat us in another area…plenty of tables open…if the children were going to be allowed to misbehave. The food was VERY slow coming and undercooked. The salad had wilted brown lettuce etc. The only positive thing was our server. Her name is Roxanne. She tried her best to help us but the large table had quite a few demands and she was their server also. I have read about the problems Olive Garden has and I am sorry because we have always loved going there. Don’t know if we will give it a third chance. Seems the food and service is on it’s way down.
Olive garden being one of my favorite restaurants, I’ve experienced a variety of dining experiences from really great to disappointing. I’ve been in more than 10 Olive Gardens in a multitude of states and I just wanted to say my dining experience in Grand Rapids is my all time favorite. The meal was absolutely delicious and all in my party had different entrees. Our server, his name was Milton A was amazing! The attention to detail, accuracy of ordering and his friendly warm personality was above and beyond. I would return there and request him every time. Even the salad was prepared better than any other Olive Garden I’ve been to, didn’t have to split 2 olives and 2 slices of tomato for the entire party, plus enough salad dressing to be flavorful. Entrees were brought in a timely fashion and served hot. Kudos to James Jonkman for proper training of staff! We were there on ay 28th about 5:30 p.m. I’m getting info off of the receipt since it was our 1st visit at this branch. Store # 1088 We will make the trip again even though it’s over an hour from home. Thank you!!!
I ordered minestrone soup and it came back with a large meatball in it. I am a vegetarian and was appalled
Today my friend and I visited the Olive Garden at 1279 New Churchman’s Rd, Christiana DE. We often have lunch here and sit at a booth in the bar area. While the service is always great and the people are top notch servers, I want to pass on congratulations to both Brian Beaton and Addison Reich who helped us today. We had a coupon and were not sure whether we could use it and they went out of their way to work it out even though we assured them we were fine without it. This is what makes good business sense and your restaurant chain is always trying to please the customer. I would hope you would let them know that we wrote to praise them. Kudos to their general manager, Joseph Hart, who must train his staff accordingly. We’ll be back-often!
First, this is the second time we have experienced this very rude and lack of customer centric engagement with this young lady. She isn’t very friendly and my wife said she had an attitude when she sat down. I joined my wife later and order the wrong drink. Skyelar then proceeded to raise her voice to tell me I ordered the wrong drink. Secondly, I am 54 years old and haven’t been talked to like that in a long time. Needless to say I paid for both drinks my wife drank hers. It was very embarrassing to my wife and I. 30 years ago the situation would have been handle completely differently by me. Thank goodness for maturity. I have served honorably for my country and expect better treatment from someone asking me to patronize their establishment and tip them.
My husband and I ate at Olive Garden store #1381 in Dover, DE tonight around 5:30 p.m. Sunday, June 4th. The food & service was great but, their was musty odor throughout the area where we were. When you came in the door whey had took us to the left to sit. I do not know if the odor is in your carpet or your walls. We won’t be back until that is corrected. I would like the District Manager to check into this and get back in touch with me.,
My husband and I ate at Olive Garden store #1381 in Dover, DE tonight around 5:30 p.m. Sunday, June 4th. The food & service was great but, their was musty odor throughout the area where we were. When you came in the door whey had took us to the left to sit. I do not know if the odor is in your carpet or your walls. We won’t be back until that is corrected. I would like the District Manager to check into this and get back in touch with me.
This will be the last time I visit olive garden in colonial heights Virginia. Service was HORRIBLE from the time we were seated until we left! It took forever to even get drink orders and my tea had lemon when I said no lemon. My fried mozzarella which I love was not fresh at all. My fiances calamari was so light it looked undercooked. The waiter didn’t ask if we wanted cheese on the salad but reached over my fiance’s good and stayed grating cheese. I had to ask where was the bread. I asked for the manager and when she came to talk to us she apologized and then started cleaning our table off and dropped sauce cups which sauce got on the chair, my shoes, and my purse, and nobody cleaned it up. My fiance was so upset he lost his appetite. NEVER AGAIN
My husband and I eat take-out from Olive Garden once monthly. We have always had great food, and because all our out-of-town relatives know how much we love it, they usually send us Olive Garden gift cards. This evening, we ordered take-out from Olive Garden (Sebring, Fl), and I was very disappointed in the Chicken Parmigiana – both chicken patties had gristle all the way through. It was unedible, and because it was a take-out order, I was stuck with it. I know not every meal can be perfect, but I thought you would want to know the poor quality of these patties.
Just letting you know I got a very bad case of food posining while on vacation to pigeon forge. It was on 7/14/17 that I ordered your cheese raviolis my grandson got kids spaghetti my wife got the trio special. On my way to the car in parking lot I alreadyknew it wasn’t staying in me very long. There had to be something wrong with the cheese to react that fast. It was horrible for days after.
I would request the recipe for olive garden ministrone soup.THIS WILL NOT STOP ME FROM GOING TO THE OLIVE GARDEN AS THERE ARE TOO MANY OTHER DISHES I LOVE
On Sunday,7/23/2017, my family and I got together for my twins 18th birthday/graduation dinner party at the Olive Garden in South Attleboro ,Mass., from 1pm -3pm.Party of ten to be exact and no waiting ! It was wonderful! Our server Debbie, was excellent! She was very kind and friendly. Debbie knew everything on the menu and gave us some excellent suggestions too, especially for some of us who are on gluten free diets! Great food and prices, wonderful service and relaxing atmosphere! Until next time Ciao!!
There is a Senior employee named Vicki here that I love. She is the best greeter I’ve seen . She is a keeper at 72. She brightens up your restaurant. I am in Concord, NC in front of Concord Mills.
Olive Garden E-Club: Thank you for your email re E-Club.
We had a poor meal Sunday night in Medford, OR, which was unusual.. The chicken was overcooked and not very tasty. We asked 3 different waiters before one brought the garlic sticks promised, and which arrived when we were almost finished. Add to that a Corona beer $5.89, ($35.34 a six pack) and house wine at $8.00 plus tip — was a bit overpriced.
Food was less than impressive and no longer the value for the money it once was.
Your E-Club email asks that I “click to phone” — THEN – follow with a message that I agree to promo messages. That is tricking a subscriber. There was no option to stop or cancel.
Hope the feed back is helpful.
On April 14, 2017 I came to have dinner for my daughters 16th birthday celebration. Upon arriving we were given a buzzer and told that the wait time would be 30 minutes to 45 minutes. We went outside and waited. At 30 minutes we inquired if it was almost our turn. The host said just look out for the buzzer to light up and then come back. We went outside again. At 45 minutes we came back inside because now I felt like it was a little bit too long and they said they buzzed us and we missed our table. They said that the buzzer must’ve been out of range which it shouldn’t have. They set up another table we waited another 10 minutes and then we were seated . After sitting and waiting for about 20 minutes which had my five kids also saying how long was it going to take people walking by servers not greeting us I got up and asked would somebody be coming by and helping us soon? It didn’t seem that they were aware that we were seated. When the server came she was super friendly so I let all that go. Then we ordered our drinks and our appetizers and when our drinks and appetizers came they were wrong. The appetizers were brought out by another server not our server. The drinks were brought out by our server. We stated both times that that is not what we ordered and the food was sent back and replaced. Then our meals came out and it was the promotion where you can buy one meal take one home. She brought out the chicken fettuccine broccoli that we didn’t order and then said that our order doesn’t qualify for them take one home meal. Food was cleared before finished. I specified that that’s what we wanted to order from the beginning the chicken fettuccine without broccoli .That being said she had to remove a bunch of stuff off our receipt re-charge us for the correct items. We kept the food we didn’t send it back again. It was getting annoying . I asked for a manager and they were said to busy . I let it go. Until I just went back and had a similar issue . Unnecessary .
My family did not feel very welcome to your wyomissing, pa restaurant yesterday. Sat and waited 10 minutes before someone said I guess I’m waiting on you. Salad and drinks took along time. Food finally came, not very warm at all. Noone came back to see if food was ok and drinks empty. Finally saw server and asked for check. Not a very good experience! !
Went to Harrisonburg Olive Garden waited 4 hours and never had manager come over I asked several times service was terrible should never have to wait 4 hours for food
To wait 4 hours for food and ask to speak to manager an he never came over worst experience ever we had party of 6
This is a first for me. A dinner at Olive Garden that was a good bit unsatisfactory…and it wasn’t the main course, but the salad and breadsticks!!
The salad was NOT cold and NOT crisp. I have NEVER left your salad unfinished on my plate until last night. The breadsticks? Just awful. What the heck happened? They have ALWAYS been tender and good. Last night the only way to bite off a piece was to hold it my molars and waggle it back and forth with my gripped hand. Another ‘THIS has never happened before…’ thing for sure.
A very unwelcome surprise.
we went to olive garden on 8/14 to celebrate my birthday. it took 3 times to get my kiwi-melon limonata right. the first time it had no “tang” to it. so i sent it back. the waitress brings me another one and said “even the bartender said that isn’t what the drink is supposed to look like”. so who made it? 2nd time – there was something floating in it. 3rd time – great. my husband had chicken alfredo and i had a build your own. we both had soup. it took almost 1/2 an hour to get our food. by then the breadsticks were cold and hard and we asked for new ones. the waitress asked if Brian (manager) had come to talk to us. we said no (he never showed up). i had a coupon for a free dessert, but it took too long to get our food, and we had to leave. this is the 3rd time in 3 months that we have had issues with the McHenry, IL OG. last time the 2 alfredo dishes we had, had almost no sauce on them. they were very dry. we asked for extra ziti sauce, and didn’t receive it. the breadsticks must have been microwaved because they were as hard as a rock. The time before that. my grandson found a bobby pin in his salad!!!! the last 2 times, managers were great and took care of things for us. but after yesterday, i felt i needed to contact corporate. what was supposed to be a nice relaxing birthday dinner turned into a very frustrating disappointing evening. since we had to leave and couldn’t have dessert, my birthday coupon will be wasted. i dont know if i can get back there in the next 6 days. and i definitely don’t want to order food! i sure hope you can get things figured out in the McHenry store, or there will be a lot of business lost. My husbands and my family alone total over 40 people, who will not be returning if things keep going the way they have.
I would like to know if and when will the houma olive garden restaurant serve back the shrimp fritta poboy with the parmesan fries. It’s a family favorite and yall have not brought that back in a looonnngggg time.
We dined at Olive Garden in Vero Beach and had a very unpleasant experience. We were seated quickly, there wasn’t many people dining there at the time, but it took 20 minutes to receive our initial drinks. It also took a very long time to receive a second salad as well as refills on the first round of drinks (which we ordered at the same time). My wife’s food was fine, and my inlaws both said that there tour of Italy was cold, and that the portion sizes were somewhat small, but good.
I personally ordered a medium well Filet Mignon and it was completely over cooked. I then advised the server that I wasn’t pleased with the steak because it was overcooked and not medium well as requested. The server then became a bit rude and stated “so you mean to tell me that isn’t medium well”. I then advised her that a medium well steak would not be dried out and will have a little pink in the center. The waitress then advised me that there was pink on the outside edges, which didn’t make sense to me. I then informed her that when preparing a steak it cooks from the outside to the inside and the center of the steak will be the last to cook. I think that statement got her upset so she rudely stated ” I’m not trying to argue with you. I’m just telling you how it is”. After the complaint the waitress returned to the table with the bill, without even apologizing for the services received. I then paid the bill and left the restaurant very unsatisfied with the preparation and service of the food.
This situation left me feeling extremely disrespected and I felt as if my business was not appreciated at Olive Garden. I feel like it was very unprofessional for the waitress to get upset or go back and forth with me about the steak being prepared correctly. The professional way for her to handle that was to simply apologize and offer another steak or an opportunity to choose something else. I feel this situation was handled completely unprofessional. My wife wanted me to ask for the manager on duty but I did not want to cause trouble, but thought it was a better idea to be somewhat anonymous and just write to the company.
Thanks, Don and Sally
Tonight I took my granddaughter, her boyfriend,and my daughter to dinner to celebrate my granddaughters birthday. I have always loved Olive Garden until tonight. We had finished off a bowl of salad and soup and were waiting for some more soup. The waiter brought us another bowl of salad. I got myself some more salad and began to eat it. Half way through bowl I noticed that there was a bandaid in my salad and I was just about to put it on my fork. I immediately became nauseated. I am a nurse and the thought of what that bandaid came off of sickens me. The manager came over and offered to discount our meal. Really? I told him no, he could pay for our meal. I will probably never go back.
I would like to commend the Olive Garden restaurant hosts and servers at the 8155 East Washington Street, Indianapolis, Indiana. Sam, Maurice and servers, Rosa and Sandra gave my family a 5 star experience from the beginning to the end. We were there to celebrate my sister’s birthday and a pleasant and memorable celebration it was. Sam set the pace from the time we entered until we left. We had a large party of 15 and they accommodated us in a very cordial and efficient way. Sam even came and gave us our dessert plates personally when one of the servers was otherwise engaged.
I have patronized Olive Garden on many occasions and this was by far the best customer service I have received. I have been to a number of your restaurants nation wide and this outstanding. Please let these employees know that their A-1 customer service was very much appreciated by me and my family. It made our family celebration a treasured memory that is associated with your restaurant. Thank you this wonderful experience.
We took our friends who are visiting from NY to Olive Garden on E Broadway Blvd in Tucson. Our waiter Casey was pretty new… just a couple weeks on the job.
He was extremely attentive, provided great service… food was delicious, fresh, perfect temp; was delivered quickly with accurate placement, Very pleasant experience for all of us. Asked to speak with the Manager to give recommendation for Casey…Ryan M Manager came to table quickly & was very appreciative we took the time to give him feedback.
I was in the process of purchasing a pasta pass, said I had to fix my CC. Tried at least 3 different cards, then the system went back to the start to buy and would not work. Took pictures. Tried calling the dedicated number it was giving an error message. Kept trying then the line was busy. Sent a few inquiries but I have not heard back
When in the billing part of the pasta pass. I kept receding a message to fix what was on read but nothing was in read. Tried 3 to 4 cards with the same results. Eventually it went back to the purchase screen. I did take pictures and would like to email them to you. Tried calling the dedicated number several times it was giving an error message eventually it was a busy signal.
Sent a couple of emails also with the pass under Minnie as it stated the card was declined. That pass has been taken care of.
Been trying to get in touch with someone regarding the purchase of the pasta pass. The system stated there were issues and to fix the hi in red. There was nothing to fix. Tried 3 to 4 cards same result. Took pictures of this to show there was an issue. Eventually the screen went back to the buy screen. Tried calling the dedicated line several times. It either gave an error message or it was busy. Sent emails and waiting for a reply. I received a message the pass under Minnie the card was declined. Tried to charge the CC again also received the fix field in red. Eventually got an email stating that pass was fine.
got a pasta pass sent to me last week in which it was returned to sender since they do not deliver to P.o boxes but I was never told I could not receive it to a p.o box. They did not give me a chance to pick it up at a ups location. I am pretty upset since the never ending pasta started this week. I emailed but never heard back which is not right. I paid the money for it so I want my pass
My wife and I used to eat at Olive Garden once a week. It was a special place for us. I lost her a few years ago and have not been there for a while.
I went in recently for the soup and salad special.
I am not adept at subterfuge and I ended up paying $30 for my meal.
Needless to say, I will not be enjoying their specials anymore.
I am so sorry.
I have been dealing with the South Plains Mall Olive Garden one Lubbock, TX. I talked with mgr. Angelica. I have 12 people wanting to eat at Olive Garden for a birthday. I was trying to make a reservation and I was told to go online. Whenever you go on-line, it states that if you have 6 or people to call the restaurant. I did just this. I was told two different things. First, they just couldn’t put us on the wait list. The second excuse was that they don’t take wait list on the weekends. Never in my life have I had such a hard time trying to get a party of 12 in a restaurant. Do y’all not care about money? I guess this is why y’all are on the brink of bankruptcy…
Get to the restaurant despite never wanting to go again…buts it is my son’s birthday and this is where he wants to go…one hour wait. After relentlessly trying an hour to get a party of 12 set up so the restaurant is not put out nor is my party…we still get stuck with the wait and the restaurant having to scramble. This could have gone so very different for everyone involved and so much more smoother. Last trip to Olive Garden I do believe…
Just got off the phone with my credit card provider. There were 4 charges NOT made by me, for the Olive Garden in State College, Pa. They were made about 2 weeks apart and are fraudulent….I have now had to get a new credit card number. I dined at the State College Olive garden in August and obviously an employee took the numbers from my card and used them. My credit card company has BLOCKED Olive Garden in State College, but I think you need to be aware also. I intend to pass this information on to everyone about the underhandedness of doing business at this Olive Garden. When you TRUST a waiter with your card and that TRUST is violated, someone should be held responsible.
On Dec 17, 2017 I went to the Olive garden in Tuscaloosa AL and ordered and paid for $148.00 worth of food to be picked up at 5:00 on Dec. 24th. When my husband got there they did not have it ready because they had prepared it for Dec 17th. If they indeed had, they did not call me to see where I was and I why I did not pick it up. I guess the restaurant just toke the money and ran. My husband had to wait over an hour for them to get it ready. What did they do to compensate-a gallon of tea I did not need and a few extra breadsticks. This was a bad experience–especially you have 18 people waiting on it!!!
We are currently at the Olive Garden in Tupelo Mississippi and the service is terrible. Lunch is supposed to be quicker, We waited 15 minutes before they even acknowledged we were here. Then after we ordered it took 45 minutes to get our meal. After we finally got our meals we were forgotten about, we ran out of drinks and had to get up and pour our own refills. The only time we saw them again was when she brought the bill. Without a doubt the worst service I have ever received in any restaurant. EVER
We decided to eat with friends at the Olive Garden off of Portsmouth Blvd, VA by the Chesapeake Square Mall for New Years eve dinner. I asked the head guy taking peoples quest that we would like a table for four where there are NO Children. He said he can’t do that because you are a family restaurant, which I told him you should have a children’s section so others don’t have to lessen to the screaming and crying. He said that would be discrimination and they sat us by parents with disorderly children, which we complained. He stated that they can not sever us because we are discriminating against children. Finally They found us a table in a room with no children and none around the area.
Olive Garden needs to have an area just for families with new born to 10 yrs old so Couples trying to have a romantic dinner, with friend, or celebrating and enjoy it in peace with lessening to screaming, crying, misbehaving children. I will think twice before I eat at one of your places again.
Ate yesterday at the Sandusky restaurant. I was so pleased to find firm leather benches in the waiting area. Some time ago we were there and had to wait and the furniture was over stuffed and very low. Difficult to get out of for old people. I emailed you about it and it was fantastic to see that someone listened to my complaint and did something about it. Thank you so very much.
Our check number was 33800, waitress was Samaria. She was very nice and the food was very good. However, the service was very very slow and for example we order bread sticks with our salad. We were almost done with the salad when the bread sticks turned up. Waited some time for dinner. Couple with us ordered a drink. It never got to the table until she was half through her main meal. If you can fix these problems your restaurant will be perfect. Again let me thank you for the benches and for listening.
To whom it may concern:
My family and I went to the Olive Garden located in Pembroke Pines, Florida on January 4, 2018 we are frequent customers but this experience was an unhappy one. We are a family of four and all of our food was very untasty and smelled funny we did not eat our food.
My wife and I had lunch at location #1826, 7061 Arundel mills Circle, Hanover , Md. on 1/1/18. The server was probably the worst we ever had. It started with her bringing me an unsweet tea instead of a sweetened one. she wanted to argue that it was what my wife ordered for me. When she brought drink refills she filled both glasses from the same pitcher even though my wife ordered the peach tea and I the sweetened tea. When we mentioned this to her she said “oh well”. We both got peach tea. She was very rude and obviously not happy that we complained about the tea. When I was ready to pay she said she can take the cash but not a credit card. She told me I would have to use the ziosk on the table to pay by credit card. I did and then began the survey. Whiled doing the survey she reached across the table and said “No. All to the right” as she changed my response to one question. When I told her I’m doing the survey, not her, she stood there and watched me. I had to tell her to leave. I left a minimal tip, of which she should feel fortunate to have received. When I went to the front and requested to see a manager she stood at the back servers area staring at me. She was displaying a very dissatisfied look. Her name according to the receipt is Rosiemarie A. She did have someone with her who appeared to be in training. We did not have any interaction with this trainee. I am amazed that someone like this is training anybody.
Waitress sucked…. The location in Brandon, Fl is horrible…Had everyone waiting for a table and the restaurant was practically empty at noon. first time ever getting nasty zuppa tascana soup it was very blain and tasted like water. I usually go to the one on Busch Blvd, but was closer to the one in Brandon. had my 2 grand daughters with me. The waitress came to the table after waiting 15 mins to get our drink orders. then when we ordered she brought out salad when I asked for soup, when it finally came it was cold and nasty. we had to practically beg for breadsticks before she brought them out. never came back for refills on drinks also never came back with the cheese after she said she would be right back with it. I spent over $50 on a meal that we didn’t enjoy
So disappointed, I have contacted Waterford Olive Garden, Orlando, Fl. twice, with a complaint, 2 different managers, claiming that I would receive a $40.00 gift card through email for…cold soup, salad without the dressing and fixings, served twice. This was for a table of 5. I have never received the email for the $40.00.
I went to dinner at Olive Garden in Manchester NH last Saturday evening. When the waitress handed me the check, it listed tips suggestions. Those suggestions included tips on the meal tax portion of the bill. I felt very embarrassed when I entered a tip amount that differed from the suggested one even though it is a well known fact that customers are not expected to tip on the meal tax. I consider such procedure an insult to the customers intelligence. Even though not all of us will speak up, we do know that the restaurant is trying to extract extra money from us, the customers
I just want to say that your free appetizer or dessert coupon with purchase is very misleading. Why do you have to eat inside in order to receive it? I think it is very cheap of the Olive garden and misleading. I guess one must have to read the fine print. I wanted to order a dessert. Not right to have people sign up and than not follow through.
I am disappointed with your service.
2/9/2018, .First of all I HATE to complain. We visited the Olive Garden tonight in Burlington NC Check #23305. We were seated by one person, silverware by another, different person for our drink order and then the waitress. we we got out tea etc. and she took out order. We waited and waited only to find out the dish my husband wanted they did not have although it was on the menu. waited 20 minutes then here come salad and food all together. then 20 minutes later rolls. we were told things had changed and you get your food & salad together. Well that is not what we saw all around us. Everyone had a salad and bread and beverage then the entree. There was another couple with us. We rode almost a hour to get there. We all have enjoyed Olive Garden but this has dampened our spirits. Has the policy changed and you get everything at one time? If so we were the only ones around us served that way.
We visited the Olive Garden in Waterloo Iowa. We live 2 hours away. I put us on the wait list when we left home (2 hours away). Party of 4 adults and 1 child. We arrive and are told that since we are a BIG PARTY we would have to wait. Big Party??? OK So we wait 20 minutes and are finally seated. Our waitress was far from thrilled to be at work and was not attentive at all. 1 of us ordered all you can eat salad only, 2 got all you can eat soup and salad and the other ordered a regular entrée and then a kids meal. She brought 1 bowl of salad. We had to ask for another and at that time I said “might as well bring 2 bowls because we will go through it.” She brought 1 bowl. No more breadsticks despite them being gone and never once offered drink refills or soup refills we had to call her over to ask for them. We also had to ask for another bowl of salad and then never saw her again so had to order our dessert to go on the kiosk. We drove 2 hours for this ??? Unreal.
Upon arrival , we requested 7 seats. They tried to sit us in a tight spot with 6 seats. So we asked for a different spot they was about to ask us to wait again after waiting ! So we placed our order early on and literally waited 1 h 20 min. So, called management over. He looked pissed. He began to say how we should have worked a job like this in high school so we could understand and how it’s normal to get most complaints on weekends and holidays. He said more rude things but by this time I was pissed off to the max. I LOOKED AROUND AND PEOPLE THAT CAME AFTER ME , ATE AND LEFT. ANOTHER TABLE NEAR US LEFT BECAUSE OF THE WAIT. IT WAS RIDICULOUS. I Had planned a going away dinner for a special coworker and it hurt my feelings that it went this way. I am highly disappointed and will NEVER EAT AT OLIVE GARDEN EVER AGAIN.
I went to the olive garden for lunch and go to the restaurant quite often. I love there soup. I normally go to the olive garden in Centreville Va. On this particular day I went there around 12 noon. I was seated in the back no problem. The problems I had was with the service, food, and management. The waitress was not friendly (wrong Job), the food was very slow getting to the table, the manager tried the fit the problem but only made it worse by insulting me. I can tell you I will not go to that place again. I felt not valued as a customer who frequent the garden a lot. I am sad It feels like I have lost a friend.
I find that the Killeen, TX Olive Garden is substandard in food and cleanliness. I drive the extra miles to go to the Temple Olive Garden, as I did today. The food was good, service was not. I am appalled that OG is forcing us to use online ordering. I refuse to use stupid apt on a machine that is now located on every table in OG. How lazy have we as a nation become. We can’t even get the server to walk the distanced to our table to take out order? Might be a reason she was so fat. I will not use the on table monitor to order food, and as fat as the server was she should not be “counseled” for customers refusing to use that stupid thing. OG is contributing to a nation of over weight people. Thanks You OG, just what this country need, more fat people.
This was our first time at olive garden. The appetizer came way to late. The wait was stupid. The food was over cooked, I will not reffer any of my neighbors or friend’s to eat here!!
Last night we took my daughter out to celebrate her birthday at our local Olive Garden in Queen Creek, AZ. Important to note, we had just adopted her, she was turning 19, and this was the first time she was out to dinner at a restaurant on her birthday (been in foster care her whole life). The waitress was brand new, had only worked there for 3 weeks, she told us. when she brought our drinks, the tray slipped and 3 glasses of water and 1 lemonade crashed onto the table. We were all soaking wet. I got mostly the lemonade so I was all sticky, and taking my phone out of the case later, it was all sticky too, even though it seem to be fine. The manager came to our table and offered dry cleaning, but we were all wearing jeans so that was fine, not needed. I told the waitress it was my daughter’s birthday, and had hoped they would sing for her, but that did not happen. When the bill came, everything was at full price, even extra charge for my daughter’s “extra sauce” on her pasta. I was really disappointed about this. Great to offer dry cleaning, but we did not need that. We also ended up tipping the waitress pretty generous, as we felt bad for her and both my daughters are waitresses so we know how stressful this could be.
I had just hoped the manager could have at least taken off the appetizer we ordered as a token. We will be back, this experience will not prevent us form coming back, but just a sour note on a happy day.
I had Brunch with my husband on President Day and the food was TERRIBLE !! I had Sirloin Steak that was so Tuff I could not cut it let on eat it. My husband has Shrimp and Chicken Pasta, the noodles was not cooked and hey must have forgot to DRAIN it. It was watery and no FLAVOR. We spent $$ on this Meal and could not EAT it. This used to be my favorite place to eat but sadly no longer.
me and my family of 5 visited the olive garden in southgate mi on 3/6/2018. we arrived at 9pm knowing the restaurant closed at 10pm. one hour is usually plenty of time for us to eat a meal. however, our entrees did not arrive until 9:35. at approximately 9:55 my daughter realized she had left her purse in the car and went outside to retrieve it. when she tried to return back inside the restaurant she was very rudely denied her entrance back inside with the rest of the family. she had not even finished her meal!!! also, it was very cold outside (this is Michigan after all). we spoke with a manager of some sort and he refused to let her back inside the restaurant. we then had to hurriedly have our dinners boxed up so we could leave, as we did not want to leave our daughter outside, in the cold, alone. we have never been treated so poorly and disrespectfully! this is a restaurant that we as a family have frequented many, many times through the years, but will never return to this location in southgate Michigan. there are several other Italian restaurants options in our neighborhood, we will be patronizing them in the future.
My wife & I recently visited the Olive Garden in Fairview Heights, IL for lunch.
I ordered the lunch pasta bowl & was totally surprised by what was served. The salad was the usual Olive Garden serving but the pasta bowl is something you should be ashamed to serve. When the waitress brought my pasta she asked if I wanted some grated cheese & I indicated that I did. She cranked the handle & 90% ended up on the table since the grater turned out a pattern almost twice the size of the bowl. I fact the waitress was rather embarrassed by the size of the serving & apologized for it. The pasta was hardly warm and the sauce lacked any visible sign of meat. Poor job Olive Garden. Does pasta really cost that much? If you can’t afford to offer a lunch special don’t offer it.
National Mestball Day offer on a Friday during Lent? You’re kidding, right?
See you on Fox News. More Christian bashing. Nice work.
VERY disappointed you no longer carry romaine lettuce!!! Iceberg has no nutritional value. I can’t eat it. So much for craving OliveGardens salad!
My husband and I were at store 1075, on 3/24/2018, table 98… We go quite often with excellent service, but this was the exception. Our server, a young woman was awful! We ordered water, which took 10 min to come… we ordered salad without onion, 10 min later it came full of onions. My husbands soup came right out of the refrig, not even warm… stone cold. She never even said I’m sorry, I’ll get you another bowl quickly, 10 more minutes it arrived. She said I’ll bring you more bread sticks… never saw them. I have never had such poor service, almost afraid to come again. Thank you for your attention.
my family has been eating at olive gardens for years the other nite at the olive garden in deptford new jersey, we had the worst food there or any where else where will think twice before going back, we had to come to eat because we could not eat the food
Why employees are using cell phone during working hours especially in the kitchen I think it’s not safe this is happening in Lancaster PA restaurant in park city mall there not duing there you right and left work for the next day employee this been happening in second shift tk
Easter time I went with friends in Pueblo, Colorado to have dinner ( 2018) I have been eating regularly at this Olive Garden since moving to Pueblo two years ago several times a month with friends. In particular because I trust the allergy menu. For the first time I was told by the waitress and then the store manager Shelby that I could not trust the allergy menu and I could not have certain items because the people in the kitchen make mistakes and they might put seafood in the wrong fryer! I was shocked because I have been recommending the garden and trusting Olive garden and and giving good reviews on AllergyEats site all year ! As you can imagine my Easter dinner did not go as planned as I had to change what I was going to eat! Obviously I’m glad Shelby cares about me and doesn’t want anything to happen to me but at the same time what is the point of having an allergy menu and all of garden making a big statement if the staff is in going to follow protocol and is not actually trained as stated . I’m very concerned about this I would like somebody to get back to me. Your time and consideration is appreciated. Deborah
My husband and went for lunch today .Saturday the 9th we have eaten there since it opened..today was the worst service and food …took over 25 min to get waited on and over 45 minutes for the food ..the waitress forgot us ….tables on both sides of us came in later than us ate and left before us…fettuccine came out in a clump…shrimp scampi had no sauce and a clump…meaning both were nuked…we could not eat it…manager gave my husband a discount..and dessert…never came back to follow up.waitress could not have cared less about her customers ..to busy talking..we should not have been charged anything…we could not eat it. Manager needs training..waitress needs to be fired…we will never go back to that locations..Riverton..will get our business
I have been a customer of your Worcester, MA site for over 3 years. For the past two years we have had the same 2 servers on numerous occasions. Service was top notch: friendly, courteous & our food was promptly served, they checked back numerous times to make sure we were satisfied & had everything we needed. Sunday we had a family dinner there & to our dismay we learned 4 to 5 of our favorites were leaving due to new management. Apparently the Manager has been rude, disrespectful & seems to be angry when approached by employees. To us the employees that are leaving will be sorely missed!!!! IF we are not given the same level of service & friendliness we are use to we WILL be looking for a new Italian eatery in our area. IF, Olive Garden’s Upper Management cares about their customers & reputation they should seriously check into this branch!!!
I found a coupon for the Olive Garden, on the internet, for 50% off of the bill that was good until April 18, 2018 which I printed and brought to the North Miami Olive Garden on April 13, 2018. Before my friend and I placed our orders I showed the coupon to the waiter, who showed it to the manager, and we were told they do not take these Coupons. The code on the coupon is 5060119120025. MY bill was over $18 plus tip. We were very disappointed in not being able to use the coupon. We have used Olive Garden coupons before at other locations.
Ellie Hannan says:
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I found a coupon for 50% off the bill on the internet which expired on the 18, and visited the North Miami Olive Garden on April 13, 2018. Before my friend and I placed our orders I showed the coupon to the waiter, who showed it to the manager, and we were told they do not take these Coupons. The code on the coupon is 5060119120025. MY bill was over $18 plus tip. We were very disappointed in not being able to use the coupon. We have used Olive Garden coupons before at other locations.
On Sunday July 15, the Wife and I went for lunch at your restaurant in Vestal, N.Y., it was a clean experience. Once we sat down the table was sticky, like from spilled soda. Waiting for our salad ,I took a look at the pictures on the wall next to us and they had enough dust on them to write my name. Later my wife looked up and noticed a cobwebs hanging from different areas on the ceiling. It was a very disappointing experience. We felt like we were eating at greasy spoon.
We visited the Olive Garden on rt 40 in Maryland. We stop there often on our way home from the marina. A complaint. I had the braised beef and pasta. It was not short rib beef. It was some sort of processed beef that was sliced on a slicer. No taste. Like rubber !,! A meal for my husband and I. With appetizer and a drink over 50.00. And not good at all.
There were 12 in our party, and the waiter brought one salad. Hahahah. Then another salad came. 10 people got salad and 2 had to wait 10 for another salad to arrive at our table. Does all you can you soup mean one bowl of soup? 20 minutes for a refill. And when it came time for each couple to pay their portion–oh, my word! It was 30 minutes of chaos, getting incorrect checks and then credit cards got mixed up. That was the ABSOLUTE WORST SERVICE EVER. We will never be back Southaven, MS Olive Garden, with Courtney Welch as the manager. Y’all need training in several different areas.
I ordered food a few days before Mother’s Day to pick up on Mother’s Day. Spent close to $300 on my order. Order was not only late in being ready (close to a half hour), but the chicken parm was burnt, the lasagna had no sauce on top of the casserole so noodles were crisp and unable to be eaten, and the entire casserole was dried out. I did not get the serving pieces I requested and they forgot to give me my 2 bottles of pop. Needless to say, my dinner was ruined. I called the store to complain and was given a $40 gift card to try the restaurant again. I filled out a complaint form on line the next day and asked to be contacted via e-mail from someone in management, but have yet to hear. A $40 gift card for a $300 ruined dinner is not right. And the lack of response to my complaint is even worse. I think the cost of the chicken parm and the lasagna should have been refunded as well as the $40 gift card. I would appreciate someone getting back to me.
On May 17th my daughter graduated from college. We went to the Ransey NJ Olive Garden to celebrate. The service was terrible We were a party of 6. The waiter did not get all the orders right. One guest ordered soup and salad. She was told 2 of the souls were not available. My daughter and her wife’s pasta was undercooked (hard) The waiter said it was because the pasta was stuffed. We asked for granted cheese and our waiter dropped the grater on the table as he passed by even though other servers were putting it on for their customers.We had to repeatedly ask for breadsticks and salaf. We asked for a manager and were told he was taking the pasta dishes off the bill which took 20 minutes for him to do. Overall the celebration turned out to be very disappointing as well as pricey despite the credit
I got a salad to go and was shocked when I got home to see the amount of dressing that was provided The salad was large but a small cup of dressing abiut a two ounce cup and it wasn’t even full I took about a third of the salad and put it in a bowl and used the dressing and it didn’t even dress it very well I was left with two thirds of the salad that I had to buy dressing for to be able to not waste it. I din’t know how you justify selling a salad for $6.29 thats ebded up being a bagged salad mix I could hsve got ar Kriger’s for $1.00 and added a few slices of red onion and a couple of black olives Very disappointed
I just went to the Columbia MD Olive Garden to order a jumbo garden salad and breadsticks, I was told on the phone “no need to call ahead”. When I got there the hostess asked did I place my order and I told her I was told no need to. She called someone on the radio that she had a customer. I stood there for over 10 min. all the while there were 3 hostesses just standing there that never asked me if they could help. Then a lady came out with someone else’s order and asked what I wanted, never apologized for my wait. She then started fussing at the the other hostess because they didn’t tell her what I wanted and she was making a salad up for the other order. She went off in a huff and I waited some more until she came back with my jumbo salad. I asked if I could have some cheese packets and was told that doesn’t come with it. She then threw in 2packets of breadcrumbs with 5 in each packet for a big jumbo salad. I asked if I could extra dressing and she said “not if you’re not going to pay for it!” Only when I got home did I realize there were only 2packets of breadcrumbs and no tongs either. We have ordered this for several other occasions and have not had any issues with getting what we needed. It takes an awful lot for me to complain about someone but I am furious with the attitude and rudeness in which I was treated. I went at a time which I knew would not be busy so that it wouldn’t be inconvenient for the people working there. I certainly will not be spending my money at a restaurant that has has such poor service and rude hostesses. At the very least I should have been able to get cheese and breadcrumbs for my 22.00 I spent, not to mention my time I had to wait!
I just left your restaurant in Midland, MI on Tuesday June 26, 2018 (was there from 7pm-8:15pm) . I was totally impressed with our server Tessa. She was awesome and extremely attentive. Especially having our 99 year old Great – Grandmother with us. However, As we were leaving there were 6 employees standing at the host stand (3 being on their cell phones) while my boyfriend held the door open for myself and my 99 year Great Grandma, and not one of them looked up once to say anything or have a good night until we were through the first set of doors. Being from the Generation X category I can relate to several of your employees age wise- however obviously not work ethic or customer service wise and that is not acceptable. I have done my fair share of working in restaurants and the food industry. And I currently work in the healthcare field (have for 5 years), along with the younger generation (K-12) and I would be extremely disappointed if I knew any of my “athletes” or “students” thought a phone or gossiping (and being disrespectful) was more important than doing their job, or simply opening a door and acknowledging their customers.
We don’t go out often and saw the ads on tv for Olive Gardens new luncheon specials. My daughter and son-in-law came over and we went to the Olive Garden in Inverness store 1854. The young hostess seated us and it was 1:27 pm July 4th and I asked about the specials they were advertising on tv because she gave us dinner menus and said she didn’t know anything about it, I asked if they still had soup, salad and breadsticks she said yes but it was different prices on different days,which seemed confusing. The waitress Lora F. came over and I asked her she said she was new but these did not look like the lunch menus she would check she came back with the lunch menus. I didn’t think you would have to argue about a advertised special which took the excitement of going out. I did notice everyone was given the dinner menu as we left. My daughter ordered the Vegtable Piadiba and got chicken she told the waitress at the end and she said oh I wrote down chicken so she boxed it up and we left. I wouldn’t go back to this Olive Garden either they were trying to boost sales or were very confused.
We have been to Olive Garden in Ocala Fla. and it has been always a pleasant time.
I signup online and place an order. I was under the impression once you signup you will get a free dessert, your website does not say this and I never got an email at all for signing up. I cancel my order with you because I hate false advertisement, I ordered from Rosrio’s whose give their customers more for their money. Your customers pay an arm and leg for your food and you can’t afford to give them a free dessert?
This has happened to me twice at the Olive Garden in Fairfield, Ohio on Route 4. I was on my lunch hour and had to get back to work. I gave the waiters cash and the first time, one came back with my change in ones and short changed me by over $4. I went again today with coworkers and the waiter never came back with my change…although it wasn’t a great amount, he should have come back with my receipt and change. I was a regular customer there but now hesitant to go back.
I Dined at Olive Garden at 6201 E. Southern, Mesa Arizona on July 11, 2018 to celebrate my Granddaughter’s call to serve an 18 month mission in Honduras.
After our meal my niece attempted to use a coupon I had given her to help with her and her daughters bill. The Server, for some reason could not get the coupon to work so she called her manager, whom we were told was the general Manager. This Manager, Deidra, told us that coupon was invalid because it had expired in March 2018, so my niece payed her bill. I was sure the coupon was good through March 31, 2019, which it was.
I asked to speak again with Deidra. When I pointed out the coupon was valid through March 31, 2019, her answer for me was in a very rude, smug and matter fact tone, was that nothing could be done because the bill had already been paid. Also in a very rude manner she pointed out, I could use my coupon next time we dined at Olive Garden..
My family and I eat out very frequently and are not accustomed to rude or poor service. Because of the competition in this area for our “Dinning Dollars” we have a choice to go elsewhere.
The two young women at the front podium asked how our meal was. Although I had made up my mind to not return to this Olive Garden again, I asked for a comment card. Immediately they asked if I was unhappy with the food or service and I told them I was definitely not happy. One left to get the manager and the other ask that I please speak to that manager. I told her I had just spoken to the general Manager, so did not feel it would do me or her any good. She said, “Please speak to Tom”.
I spoke to Tom.
He apologized and refunded my nieces $5.00 as well as rewarding my Granddaughter with a piece of Chocolate Cheese Cake. Tom displayed the high degree of customer service I would expected form an Olive Garden Manager.
I would like to commend a server at the Olive Garden location in Jackson, MS. Zariale “Z” is the BEST server ever! She always serves the two of us with a smile on her face, and she never complains. I can sometimes have several requests, but she does not seem to be bothered at all. She makes us feel welcomed there. We really enjoy going to Olive Garden every week and being served by Zariale. She makes my night special and happy. You have a good team member in her. Thanks
Me and my family went to Olive Garden for supper on July 21 2018. We drove to Rocky Mount NC from Roanoke Rapids NC to eat. First of all the waitress only refilled our glasses once we were not offered a wine taste, we received 4 bread sticks, we got salad and told her what we didn’t want in the salad and she brought it to us the way we didn’t want it. I ordered the unlimited soup and salad that is the only thing I eat there and all I got was my salad I never got my soup. We ride 45 mins to eat supper and then we don’t get what we ordered. This is the second time we have been and have gotten the same waitress the time before this one she was very ugly and slammed dressing down in front of my husband while he was eating she stick her hand/arm over his food and sat it right at his stomach. we don’t get to Rocky Mount often but we went today and then I never got my meal. I feel like this was wrong and how does your waitress forget your food. she was very pleasant to the other tables but was not to us. The waitress’ name was Katherine. Please know that this was our second time and was treated the same way both times by the same waitress. I don’t know when or if we will go back there but I really hope I get my food and a better waitress.
We had a delightful lunch today a your #4490 resturant. We were taking a friend out to lunch for his Birthday. Brett our server, made it so enjoyable.He was plesant and knew his stuff.I sure hope he continues his future in the food industry.
We visited your restaurant in Dover for the first time on Tuesday, July 31st. We are frequent customers of your location in Salisbury and have always been most pleased. Not the case on Tuesday. The bar area of the restaurant was virtually empty and we wanted to relax after a doctors appointment and eat an early meal. We had one server in the bar and, there were two other parties that came in after us. We got our drinks and some salad and soup while deciding on the meal that we would order. It went down hill after that. Took about 20 mins. to get the server back to our table and a request for more soup for my husband .. again another long wait and when our server did come back we decided to give her our order since things were taking so long. At that point she asked if she could put down a pitcher and would be right back. Took about 15 minutes more — appeared that she was taking tapes off cash registers and also had to finish with the two parties at the bar. She finally came back and we placed our orders. We chose your buy one and take one. Also requested some salad and a glass of wine. The wine came, the salad did not. To shorten this up a bit, we were there for more than 45 minutes, and don’t think have ever had this happen. The finale was our check … we were charged twice for our entrée upgrades .. never asked me what I wanted to take out and my husband is not sure. Our bill for two seniors amounted to $49 plus a tip and the timing and quality of food was just not up to Olive Garden standards and when I asked about the check, it was explained not before unfortunately. We will not visit this location again.
Please let me know about ordering xtra sauce. I ordered spaghetti and meat sauce and I definitely had enough noodles. Being a restaurant mgr for over 25 yrs I do not want anything free Just want to have a better experience.
I’ve been a customer of Olive Garden in Duluth Mn. since opening.. I was very disappointed on August 8th 2018. We were seated without problem. Table 523. That was it. No water no service. We waited almost 10 minutes .People came in after and were waited on promptly. Several wait people noticed but no one did a thing to find out who had our table or come to our assistance even after saying excuse several times. Finally the host reappeared and we were able to get his attention. It was my grandson’s birthday other wise I would have left. Needless to say I will not be back. Transaction #1241701401. check #26636. Server was Cory L. who sort of apologized. Service was not great. The whole experience was very poor. When I spend such a large amount on dinner I expect better.
We love Olive Garden as it is one of the few places that when traveling with a family where you will be guaranteed good food, a clean eating environment, value and great service. on a recent trip into New York City we stopped at the Olive Garden in Times Square for dinner and refreshments Now we understood that the value part of Olive Garden was going to be omitted from the itinerary but didn’t expect the food to be so different in taste to the regular menu, our waitress to have the neck of the wine bottle on our glasses as she all but shoved wine in and the cleanliness was less than desirable.At one point during our visit my eleven year old leaned over and asked “Mom are you sure this is OG?”.
Many people come to the city from around the world and their first experience with the Olive Garden in Times Square may be their last; why have such a poor representative of your product on display?This store should be your flagship, it should advertise what you are all about.
My friend and I, both of us handicap with one on a cane and one on a crutch, waited a ridiculous amount of time to be seated at the OG in Coon Rapids MN today. No one around but still made us wait. Tried seating us in the bar area after not having a table and we do not even drink. We asked if it was a nice area to sit and were told yes. It was NOT! After waiting a ridiculous amount of time to be seated we left and went elsewhere. NEVER have I been so disappointed with OG before today!
Adam in Kissimmee was amazing and I don’t think he has any idea how good a server he is .. so polite a credit to Olive Garden ! Wish we had him in England
On 8-28-18 we placed an order to go 10830 Northwest Freeway, Houston, Tx. 77092. We paid for two extra orders of chicken to go with the alfredo fettuccine which we did not receive. I talked to the Manager Tonya same day at 1:40 P.M. She said she would credit my credit card and also would give me a $25 gift card. Neither of these happened. Do not think Olive Garden cares about their customers.
We went to Olive Garden, Vallejo, CA for dinner and within a week, there was a fraudulent charge on our credit card. The only reason we know it happened due to our credit card use at your restaurant is because the same thing happened when we went there six months ago. Needless to say, we won’t be back if your employees are not trustworthy.
We used a credit card to pay for dinner (there were seven of us) at the Vallejo, CA location and within one week there was a fraudulent charge on the card. The reason we the card theft was a result of one of your employees staling the number is because it happened shortly after the last time we were at the same restaurant.
Needless to say, we won’t be back!
A few years ago a friend in me started working with this boy with ASD. The boy moved on but we still keep in touch by Friday night movie and dinner at Olive Garden. Last night was no exception Except This time I was extremely disappointed. 2 of 3 meals ordered were correct. The server told us that The correct meal would be on its way shortly. We sat there waiting for a long period of time no one coming over to tell us what was going on. Finally the server came back And said that they were making the dish now. The meal finally arrived. At this point the rest of my party had finished eating. I told the server to take it back. She apologized and kept asking me was i sure. I told her that everyone had already finished eating and I was not going to eat in front of a boy with autism. That is cruel and just plain rude to eat in front of someone. She asked if I wanted the meal wrapped so I could take it home. I said no. Part of the reason we go out is the experience sharing a meal together. She continued to apologize. Not for nothing I was not going to take a meal home that should’ve been served to me a the restaurant. If I wanted a pasta meal at home, I could make one myself For considerably less money. I did speak with Caitlin the manager who continued to apologize over and over as I told her this experience And all she could do was apologize. She asked what she could do To make it right. She said that she wouldn’t put the meal on the bill. I do not know why it would be on the bill As I had sent it back. Like that was a consolation of some sort. We spend $250 a month At Olive Garden. That’s about $3000 a year. That means nothing to a big restaurant But what means everything Is losing 3 Loyal customers. Making it right is not apologies Not continuous apologies Words are hollow. There was no offer to comp our meal?? Not even to comp my own $14 meal I mean $14?? I was irate. Needless to say you have lost 3 customers make it a point to choose Olive Garden.
I would like to commend our server, Courtney, at the Olive Garden at 14th St. in Bismarck, ND. We do not have an Olive Garden in Hawaii and we were very pleased to have dinner there. Courtney was just a breath of fresh air! We asked her for dinner suggestions and she was extremely helpful. Attentive to our needs during the meal, we were given extra rolls and she made sure we were happy with our choices. Her attentiveness and perky personality made our time extra special.We asked her about local items that we could take home to Hawaii and she gave us some great ideas. Please commend Courtney – she is special!
I would like to commend our server, Courtney, at the 14th St. Olive Garden in Bismarck, ND. on Sept. 21st. We do not have an Olive Garden in Hawaii and so we were very pleased to dine there. Courtney was just a breath of fresh air! We asked for dinner suggestions and she was able to help us with our choices. She was extremely attentive to us during the meal, always checking to be sure we had everything we wanted. At the end we asked her for “Dakota gift” suggestions and she gave us quite a few. She was just delightful. Her attentiveness, perky personality, and helpfulness deserves recognition.
We love Olive Garden and usually eat at the Huntsville Texas location each week. The last 2 times we have come (last Wednesday and 2 weeks before that), without asking us our preference, we were requested to be seated in the bar area. When we said NO and wanted the dining area, we were told that we would have to wait as there was not a waiter/waitress available there? We usually come between 11:00-11:30 am to eat, and last Wednesday it was 11:20 am. We waited the first time, but this last time we just left and went down to Chili’s for our lunch. No one tried to stop us either! If this location opens at 11:00 am, why are we having to wait to be seated at 11:20? There were 3 staff members at the front desk and no one else that I could see there at that time, except 2 ladies that were also leaving when we arrived. FIRST: We should be asked if we want to dine in the bar, not just led there and SECOND: Change your hours if you can’t have adequate wait staff there when you say you open.
went to olive garden in orland pk—–what a disappointment–ordered cheese ravioli and I dont think the pasta was cooked…It was unedible..do the cooks know they have to boil them first??.YUCK
at the Owensboro,Ky location Saturday at 3 PM for meal
salad was iceburg lettuce, hard white chunks, bitter
pasta fagoli soup had kale and green beans????????????? has recipe changed?
zoupa Toscana was watery with one piece of potato the size of a nickel, , what looked like green flakes on top, no kale or meat. has this recipe also changed?????????????
Best experience in ALONG time at any restrauant. Waitress & food was exceptional, returned to table several times to see if we needed anything. She was VERY kind & courteous. Dont see that anymore ANYWHERE these days. Worked 43years in management I would of loved to have an associate like her on my staff. She is an example of #1 customer service. Her name was Chalena.
Just ate at the Olive Garden in Merrillville Indiana. Best service ever, best food in a long, long, long time. Place was busy, people waiting, but once seated got waited on right away, and waitress was superb. I give this restaurant 10 stars out of 10!
we have been coming to the Olive Garden Restaurant in Toms River, N.J as a family tradition on Christmas Eve for 27 years. This year the dining experience was fine but the wait time was ridiculous.We had a party of 15and waited one hour and 40 minutes. No one ever updated us on our wait we had to keep checking with them. in our party we had a 1 year old as well as a 5 year old which were getting pretty anxious waiting. Upon going in I asked to speak to a manager. I did not get his name but I explained we have been loyal customers coming for 27 years and in the past have never waited this long. he seemed uninterested and simply short and brief said we are very busy and doing the best we can sorry. I then suggested maybe Olive Garden should consider taking reservations for holidays. he snapped back everyone has a reservation and we are still backed up. At this point it was obvious he didn’t care so we proceeded to our table. .Our service as usual was excellent provided by Anna & Dennis. In all the 27 years we have been coming there I believe we had only 2 problems and the manager addressed them and went out of their way to satisfy us. which they did promptly. I was taken aback at the lack of empathy this manager showed. I strongly suggest your firm consider making reservations for holidays. I think it would be a great way to accomodate to your customers. I will be back next year but hopefully manager will be more understanding of the customers frustration. I just felt you needed to know my dissatisfaction with his reply.
THE WORST OUT TO EAT DINNER WITH MY WIFE EVER.!!!!! We are not the type that likes attrition so I did not complain but we were eating and a waitress at the table beside us dropped a soft drink and I wore about half of it, I brushed it off and no body said a word, then about five minutes later another waiter at the table behind us dropped another soft drink and I wore it also up my back and no one said a word again, I also herd that olive garden has unlimited bread sticks that we never even seen one bread stick. This happened at the olive garden at Granville town center in WV. Glad I have learned to control my temper.
Saturday april 13 me and my sisters came out to celebrate one of my sister 53 brthday its been 20 yrs since ive been back in your resturatant. My sister insist we eat at your restuarant. We all had pasta unfortunatey my pasta was half cooked. Even one if the server eyes bucked when she saw the uncooked pasta. I remove the uncooked pasta and contine to eat tge rest which was still kinda hard. I ate tge rest so that my sister could enjiy her birthday instead of causing a scene. I took the rest home and threw it away. The chicken was soft and flavorless only thing tasted good was the salad and bread. No one even offered my sister a slice of cheesecake for her birthday like other restuarants do.
My family of five went to dinner at the Cerritos Olive Garden (first time) at this location. We have been to many and really love the food. We did online seating ahead and it said approx 30-35 minutes wait. When we arrived we checked in and was told we had to wait 30 – 40 minutes more an additional waiting time.?? Never before has that happened. Maybe 5-10 after arrival, another 30-40 more. The hostess could not really explain to me why the extra wait and it seemed like she disregarded the fact we had put our name via online already. However, when I asked could the purpose of the online be explained the manager I assumed stepped in asked for my pager; looked at the system and then seated us saying the hostess didn’t understand. Again, I simply wanted to understand since that never happened before and I’m glad that we didn’t except what we were told. So is there an advantage to online put your name?? Guess it depends on where you go
My husband and I went to Olive Garden just a few days ago, 11/25/19. The day before I saw a commercial for “Baked Pasta” special for $10.49. We decided to go to this restaurant to try this special. When we were ready to place our order, we were told that the special was over the day before. What a surprise to me when yesterday, 11/26/19 (the next day) I see the same commercial advertising this special. What is going on at Olive Garden? Are we being bate and switched here?
We did go ahead and eat at the restaurant but paid much more than we had planned. I don’t plan to go back again, as I feel like I was tricked. Anyone at Olive Garden customer service going to read this? I hope so.
My husband and I had previously went to Olive Garden in Robinson twp. And my husband always orders the Chicken Parmesan with Spaghetti and I had gotten my usual.While my husband was eating his Chicken there was a piece of gristle in it which is kind of gross. just wanted to let you know in case this happens again that wherever your getting this Chicken from maybe you could tell them know about it.
I placed a togo order tonight at 6:30 pm. Arrived at 7:00 pm to pick it up. I waited at the bar area where you are supposed to pick up your togo order and was completely ignored by the bartender. I waited 15 minutes and even with the manager in the bar area, no one acknowledged that I was there. I don’t know if the restaurant was shortstaffed or what, but it was quite rude to have to wait that long. I ended up leaving because even after the bartender was done making drinks, she went to the customers sitting at the bar, took their order and then went into the kitchen to get their salads. Still no acknowledgement that I was there. Not a “hold on, I’ll be right with you” or anything. I’m not even sure if she was even responsible for the togo orders or if she was just pissed off that she was responsible for them. I’m not sure. After 15-20 min of waiting, I left It is very disappointing because usually although service is slow, the staff is at least friendly. Just wanted you to know that your Orange City, FL restaurant needs some help.
On 12/31 I placed an order on line at the southlands aurora Colorado location. We waited over 45 min after the designated pickup time. They confirmed the order was complete at the time of pickup. Upon arriving at home it was discovered the chicken parmigiana was missing. I promptly called the location and was told the fryer was broken and should of been notified and offered a substitute. Instead the restaurant knowingly did not complete my order. I was told the manager would return my call. This has yet to occur. I have been a customer for many years and am completely taken back by this experience. Granted we are only talking about a $20 selection but the dishonesty is what is overwhelming. Check #804441
Frequent customer up to 3x wkly 3-5 of us. Very satisfied till 01/01/20. Waiter Joe a disgrace. Mistake after mistake starting with cocktails after 3 unsuccessful ordering my son in law had to go to bar. Had servings for 6. Started to put on table with not an inch of space. Appetizers not cleared off. WE had to
stop him. Never served breadsticks or cheese for salad. Bent over at our table to tie shoelaces. Manager Michael dressed as a farmer. I’m accustomed to your mgrs dressed with a jacket and asking how we doing. This character did not acknowledge customers at all. We will NOT return. My $200 certificates to be spent elsewhere. Marion Gargano
PS Olive Garden freehold nj
I have to say I was disappointed tonight at the Stroudsburg Pa Olive Garden. I don’t eat most of my meal and part of my appetizer so asked for a box. When my family got up to leave I left my box on the table walked out the door realized I had forgot my box. Walked back in to the girl at the front desk she said go get it. When I went back I saw the box on the tray going into the kitchen. I didn’t want to follow so I told the girl at the front desk and she was like ohh. It was less than3 minutes of getting up from the table. I think a little effort could be made to see if someone is coming back for their food. Or maybe the girl could have tried to get it. So tonight I paid $90.00 and ate half of my appetizer and a fraction of dinner.
We were not pleased with your service yesterday afternoon at all. We asked for the early bird menu and ordered but the waiter did not ask what pasta or sauce we wanted. We got a hold of him as quick as we could and told him to change our order to Angel hair pasta . After He served our food we wanted meat sauce not the marinade. He said no problem and brought out a tiny cup of meat sauce. Then He gave us the check and we noted He charged us $3.79 extra for the sauce? Then we noted that your menu priced our dinner at $8.99 at which time my wife and I saw on the TV at home that Olive Garden advertise $7.99 for the early bird dinner? We thought this was another bait and switch scam. We paid our bill and left your olive garden #1725 in St. George , UT very upset. We have many other Italian eatery’s here and now have to decide where to go. Our check number was 67785.
I ordered a pickup yesterday. Buy one dinner get a free entree, just one salad and two breadsticks. Ordered shrimp Alfredo and lasagna. I’m 70 years old, a widow on disability. Told it would be ready at 6:05. We’ll at 6:28 they finally brought it out, after I sat there for nearly another half an hour in the heat, sweating because the a/c in my van is broke. When I get home I find out that the meal I ordered first; the shrimp Alfredo did not contain anything but cold noodles and two scoops of alfredo sauce. No shrimp. The lasagna had been heated, which was my meal for the next evening. So I ate it which was good. Then I heated the shrimp-less noodles for tonight. Btw when you heat that sauce the next day, you get a lot of oil, over 3 tablespoons. That’s why I asked for it as my first meal. Anyway I’m not very happy with the whole experience. Why is it that when you dine in you get all the salad and breadsticks you want, but when you order to pickup you only get one small salad and 2 breadsticks? You should make it clearer in your advertising that all you get for your second meal is an entree. It’s misleading. Not happy.
I try hard to support the Olive Garden in Vineland during this pandemic, and this is not the first time they did not get my order right. I called and spoke with the Manager( her name is Janne ) and told her my order was all wrong. My husband has to go to work and now he has nothing to eat. She told me to bring it back and she will give me another complete order. I had to drive 40 minutes back. I would of like her to come out and apologize, but she did not. When I got home, they put the utensils on the bottom of the bag and the chocolate was melted over all the utensils. Not a big deal, but I look at it as they just dont’ care. I’m am very disappointed with the Vineland NJ Olive Garden. Very sad….
On Wednesday, August 12, we visited the Olive Garden in Dickson City, PA; it was approximately 6:30 PM, there was no wait time in line and the restaurant didn’t seem overly busy. My daughter and I both ordered the soup, salad and breadsticks for our dinner, which we ordered when our waitress came to take our drink orders after we had been seated for approximately 10 minutes. We recieved our drinks and our salad and soup in a timely fashion; the waitress returned after a few minutes and we ordered more soup and another salad. We then decided that we would like another bowl of soup, we waited about 10 minutes and waitress didn’t return. We hit the “call your server” on the kiosk on the table, still no waitress. another 10 minutes passed, we hit the “call your server” again—still no waitress. By this time we were so annoyed that we decided we would just pay the check. we tried to pay the check through the kiosk but could not retrieve the check. By this time, our waitress had been to a neighboring table and gotten their drink orders, taken their dinner orders, and delivered their salad and breadsticks to them and STILL hadn’t returned to our table. At this point in time, it was over 25 minutes since our waitress had visited our table, the bill wasn’t available for us to pay, and we were ready to leave. Upon leaaving we did speak with the manager who said she was going to find out what happened. I understand that these are different times and trying times for everyone, but clearly this gal either didn’t care about her service habits or her customers. Will we go back again…..probably but it won’t be for awhile.
Olive Garden 4101 Town Centre Blvd Bowie Md. Check #69940 Friday night we paid 40 dollar for two chicken and shimp carbonara. #TakeoutTakeout when we arrived home we eat the entres and was going to eat the salads later . When the ballgame came on we grabbed the salads and a glass of wine to our surprise the salads must have been straight from the garbage. I could not believe that any employee would allow such a thing to leave the store. Should have thrown it away which we did #TakeoutTakeout
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This is the worst I have seen food served ,this is not what I payed 57.00 for , I have pics of my salad all 3 look like they been there for weeks.
Why can’t we add the nasty food your serving in your restaurant. They wi not let me add a pic.
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