Contacting Old Navy Visa Customer Service Center
Old Navy is one of the most popular clothing sites for young adults and mature teens. The company focuses marketing on these two genres, but there are clothes ranging in size from infant to plus size adult. The Old Navy Visa card is issued by GE Money. The GE Money company is not affiliated with Old Navy in any way other than financing credit cards with the Old Navy logo and branding. When you apply for credit for Old Navy, you are applying for the store and Visa card at the same time. The Visa card allows customers to spend money outside of Old Navy using the card, but the store card limits purchases to Old Navy.Click here to leave a comment about your customer service experience.
You can contact Old Navy and Old Navy Visa separately. We’ve included both contacts so you can find the best resolution for your situation. Old Navy Visa does not issue credits for returned merchandise until prompted by Old Navy retail to do so. This is another reason it is important to have both forms of contact.
Phone Contact Numbers
- Old Navy Visa: 1-877-222-6868
- Old Navy Customer Service: 1-800-653-6289
Old Navy Visa customer service is provided by the card issuer, which is GE Money. The mailing address for GE Money is:
GE Money Credit CardsAttn: Old Navy Visa CardPO Box 981284El Paso, TX 79998
The best official website for Old Navy Visa is http://oldnavy.gap.com/customerService/info.do?cid=44689. This is the page of the Old Navy retail site that explains the credit card rewards and benefits. If you want a more detailed page about the credit terms and conditions, visit https://eapply.oldnavy.com/eapplygen2/load.do?cHash=1512414122&subActionId=1000. This is the application page for the Old Navy Visa card.
Customer Service Email
There is no email address for Old Navy Visa customer service. There is a general email for Old Navy customers, but if you use this email address to contact a representative about your Visa account you will not receive the response you are looking for. Old Navy representatives do NOT have access to Visa card account details.
Old Navy Customer Support (store): firstname.lastname@example.org
Similar to any other credit card company, customers must endure a lengthy automated system before having the ability to communicate with an actual customer service agent. We waited for more than 5 minutes before a customer scare agent answered the call. After they answered the call, we asked for information relating to payment assistance programs.
The agent provided the following services provided by Old Navy Visa:
- Adjust the due date
- Interest-only payments
- Principal-only payments
Each of the programs has its own set of requirements and the agent explained approval depends on the standing of your account. The final piece of advice offered included contacting the customer service department prior to a late payment.